I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Steven - manager review
I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his way to help both me and my girlfriend. He took the time to answer all of our questions without any pressure and made the whole experience easy and enjoyable.
All of the staff we dealt with were friendly, attentive, and quick to ask if we needed any assistance, which made us feel very welcome throughout our visit.
Steven is a real credit to the store, and I wouldn’t hesitate to recommend both him and Harvey Norman Tralee. Highly recommended!
2026年8月2日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi D Murphy,
We are delighted to hear about your excellent experience in our store. It's wonderful to know that our team provided friendly, knowledgeable, and helpful service, making your visit easy and enjoyable. We appreciate you acknowledging their dedication and commitment to great service. Thank you for your positive feedback!
Kind Regards,
Kevin
Photo/gift service not very competent
Photo/gift service not very competent. Advised 4-5 days for a photo gift only to be told on the 5th day of waiting that I was "wrongly" advised and it would be 2 weeks. Mis informed by staff lead to a special gift being delayed by over 1 week. Not impressed. Could have gone elsewhere.
2026年7月30日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Grace,
We sincerely regret the miscommunication regarding the timeline for your photo gift. We understand how frustrating it is when expectations are not met, especially for a special item. We are reviewing our internal processes to prevent similar issues.
Kind Regards,
Victoria
The lads over are so helpful I have a…
The lads over are so helpful I have a 5year old son who is non verbal autistic and he has broke a few tablets to say the least and the boys are always so helpful Darragh O’Brien and Thomas always make me feel good leaving cause I always feel so bad going in cause he broke another one
2026年7月28日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Tamara,
We truly appreciate you sharing your positive experience with us. We are so glad to hear that our team has been helpful and understanding during your visits. We always aim to provide a supportive environment for all our customers, and it means a lot to know we've made a difference. Thank you for your kind words.
Kind Regards,
Kevin
Fantastic service
Fantastic service! Dylan was amazing, so helpful & great attitude! Would highly recommend 👌
2026年7月23日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Mela,
We are so pleased to hear you received fantastic service and that our team member was amazing, helpful, and had a great attitude. We appreciate your kind words!
Kind Regards,
Victoria
Customer service was excillent
2026年7月14日
Harvey Norman Ireland - Tralee からの回答
Hi Ariful,
We're so glad to hear our customer service was excellent. We appreciate your kind words!
Many thanks,
Katie.
Trevor was great
Trevor was great. Very knowledgeable, helpful and friendly. Thanks Trevor.
2026年7月15日
Harvey Norman Ireland - Tralee からの回答
Hi Stephanie,
We are so happy to hear that our team member was knowledgeable, helpful, and friendly. We truly appreciate your kind words.
Kind Regards,
Victoria
Would not recommend for Tech Purchases
I previously bought a Google Pixel 8a from Harvey Norman and had ongoing battery issues. The manager checked it and told me everything was “fine”, so I gave the benefit of the doubt.In May 2026,
I upgraded to a Google Pixel XL Pro in May and chose not to return to Harvey Norman with the problems because of my last experience. Unfortunately, this new phone has been even worse. It overheats constantly, the typing jumps back to the start of a sentence while I’m writing, and the battery lasts maybe 3–4 hours — even though I was told it would last up to 3 days when purchased.
I’m very disappointed, especially after giving them a second chance. Based on my experience, I would advise others to stay clear for technical devices
2026年7月16日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Katelyn,
We are truly sorry to hear about your frustrating experiences with both of your recent phone purchases. It's very disappointing to learn that you've encountered ongoing issues, especially after giving us a second chance. We truly appreciate your feedback, if you could please email customer@support.harveynorman.ie with further information and will pass it along to the relevant team to help improve our service.
Kind Regards,
Conor
I purchased a Samsung watch ( in error)…
I purchased a Samsung watch ( in error) couldn’t sync with iPhone . Harvey Norman gave me a full refund . More than happy with how I was dealt with by the staff
2026年6月21日
Harvey Norman Ireland - Tralee からの回答
Hi Margaret,
We're so pleased to hear our team provided excellent service and handled your return smoothly. We appreciate your positive feedback and are glad we could assist you.
Many thanks,
Katie.
Refused to honour their own…
Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law.
Update
So in light of the reply below from Victoria, I emailednthe address supplied and guess what, it bounced!
Suspect this is just good pr and not a real attempt to honour their LEGAL obligation.
2026年6月30日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Barry,
We are truly sorry to hear about the issue you experienced with your voucher. We are looking into this discrepancy between our website and the store policy to ensure clarity and compliance.If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Harvey Norman Ireland - Tralee からの回答
Hi Madeline,
Thank you for your feedback.
We're delighted to hear that you had a positive experience and found our staff to be excellent. We will be sure to pass your kind comments on to the team.
Kind regards,
Victoria
Harvey Norman Ireland - Tralee からの回答
Hi Breda,
We appreciate your positive feedback. We are happy your order was quick and easy, and delivery was fast.
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi David Short,
We appreciate your kind words.
Kind Regards,
Victoria
Excellent customer service and post…
Excellent customer service and post sales - as always! Always return to buy here…
2026年6月22日
Harvey Norman Ireland - Tralee からの回答
Hi there,
We are so glad to hear you consistently have a positive experience with our customer service and post-sales support. We appreciate your loyalty!
Kind Regards,
Victoria
Harvey Norman Ireland - Tralee からの回答
Hi Erik,
We're glad our web shop was easy to use and your delivery was quick. Thank you for your feedback!
Kind Regards,
Victoria
Photo centre
Just out from the photo centre, usually deal with Darragh Morgan he is amazing but I was so surprised today when I met two lovely, pleasant guys Dylan and James they were a pleasure to deal with
2026年6月26日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Michelle Delaney,
We're so glad to hear you had such a positive experience with our team members. We appreciate your kind words and look forward to assisting you again soon!
Kind Regards,
Victoria
From when I ordered till it was…
From when I ordered till it was delivered. Despite the fact it was raining that day, the driver did very well.
2026年6月17日
Harvey Norman Ireland - Tralee からの回答
Hi Oluwafunmilayo,
We're so glad to hear your order arrived well despite the rain. We appreciate your kind words about our driver!
Kind Regards,
Victoria
I ordered a mobile on line and when I…
I ordered a mobile on line and when I went in to check if the mobile was in stock. I found the staff very helpful.
2026年6月18日
Harvey Norman Ireland - Tralee からの回答
Hi Caroline Roddy,
We're so glad to hear our staff was helpful when you checked on your online mobile order. Thank you for your kind words!
Kind Regards,
Victoria
Great experience
The staff from the Tralee store were very helpful, especially Liam and Stephen who I spoke with on the phone. Thanks so much!
2026年6月15日
Harvey Norman Ireland - Tralee からの回答
Hi Grace,
We appreciate your wonderful feedback! We are so happy to hear our Tralee team provided such helpful service. Thank you!
Kind Regards,
Kevin
Harvey Norman’s Tralee store.
Harvey Norman’s Tralee store.. the staff are wonderful tending to all your needs. I wouldn’t go anywhere else
2026年6月20日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Anne,
We're so happy to hear you had such a wonderful experience with our team. We truly appreciate your kind words and loyalty!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi John Gleeson,
We're glad your experience was easy and hassle-free. We appreciate your kind words.
Kind Regards,
Victoria
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