Had an issue with a phone I bought, the company wasn't very helpful, however Stephen got me sorted quickly. Very happy with Harvey Norman's response in particular Stephen, thank you
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
企業が回答しました
Ordered washing machine online for pick up, received an email order was ready. When arrived at the store was told warehouse was closed and had to wait for one hour to receive my washing machine.
企業が回答しました
Tralee Harvey Norman has once again proven to be the store for me. Yet another problem with my F/F and once again the support and wonderful customer service from Tina and her manager Sean who came to... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
200件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had an issue with a phone I bought
Had an issue with a phone I bought, the company wasn't very helpful, however Stephen got me sorted quickly. Very happy with Harvey Norman's response in particular Stephen, thank you
2026年5月16日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Linda ,
We are glad to hear that a team member was able to resolve your phone issue quickly. Your feedback is greatly appreciated.
Kind Regards,
Kevin
Terrible service
Ordered washing machine online for pick up, received an email order was ready. When arrived at the store was told warehouse was closed and had to wait for one hour to receive my washing machine.
2026年5月17日
Harvey Norman Ireland - Tralee からの回答
Hi Kamile,
We appreciate you sharing your experience. We are truly sorry for the extended wait time you encountered. We are reviewing our pickup process to prevent this.
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Mattia,
We appreciate your feedback. We are so glad you enjoyed our fast and friendly service!
Kind Regards,
Kevin
No problem with click and collect
Looked up the best deal I could get and I found it with Harvey Norman’s
Did click and collect and had no issues
2026年5月10日
Harvey Norman Ireland - Tralee からの回答
Hi Maurice,
We're happy to hear that you found a great deal with us and that your click and collect experience was seamless. Thank you for sharing your positive feedback!
Kind Regards,
James
Easy to order and prompt delivery
2026年5月7日
Harvey Norman Ireland - Tralee からの回答
Hi Terry,
We appreciate your positive feedback; we are so happy ordering was easy, and our delivery prompt. Many thanks.
Kind Regards,
James
Stephen couldn't have been more helpful…
Stephen couldn't have been more helpful made the whole click and collect worth doing
2026年5月4日
Harvey Norman Ireland - Tralee からの回答
Hi Calvin,
We're happy to hear that the click and collect service was worthwhile, and that our team member was helpful. Thank you for your positive feedback!
Kind Regards,
James
I had a fantastic experience thanks to exceptional customer service from Liam
I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the right option. I am not very computer savy however Everything was explained clearly, and he made the whole process smooth and stress‑free.
It’s rare to meet someone who combines professionalism with such genuine care for customers. He is a real credit to the company, and I couldn’t be happier with the service I received. He ensured that our laptop was set up to meet our need. Many thanks also to Theo. Well done Harvey Norman Tralee
Highly recommended.
2026年5月4日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We're happy to hear about your fantastic experience. We appreciate your feedback regarding the team members' friendliness, knowledge, and genuine interest in helping you find the right option. It's great to know that everything was explained clearly and the process was smooth. Thank you for your recommendation.
Many thanks,
Katie.
I received the wrong item in my order
I received the wrong item in my order. I originally ordered the DJI Mic Mini, but instead I was sent the DJI Mic 2.
Please advise on how to proceed with returning the incorrect item and receiving the correct product I ordered.
The order also included a DJI Nano camera, and that item is fine.
2026年4月29日
Harvey Norman Ireland - Tralee からの回答
Hi Daryna,
We regret that you received the wrong item. Please contact our support team so we can help you with the return of the incorrect item, and ensure you receive the DJI Mic Mini you originally ordered. We appreciate your feedback. customer@support.harveynorman.ie
Kind Regards,
Kevin
Slow delivery
The appliance is great but it took over 3 weeks and multiple phone calls to arrange delivery which was very frustrating
2026年4月20日
Harvey Norman Ireland - Tralee からの回答
Hi Shelly,
We appreciate your feedback and are glad you like the appliance. We're sorry the delivery process was frustrating and took so long to arrange.
Many thanks,
Katie
Item arrived to the store even before…
Item arrived to the store even before estimated time. All went smoothly. Good job.
2026年4月17日
Harvey Norman Ireland - Tralee からの回答
Hi Dariusz,
We appreciate you sharing your feedback. We're so happy to hear that your item arrived at the store promptly and that everything went smoothly!
Many thanks,
Katie.
Easy to navigate website.
Easy to navigate website., easy to find what I wanted. Easy follow options to collect or deliver. Great product information. Great facility to compare products.
2026年4月12日
Harvey Norman Ireland - Tralee からの回答
Hi Ailish,
We're happy our website was easy to navigate, and that you could easily find what you wanted. We appreciate your positive feedback on our product information and comparison tool.
Many thanks,
Katie.
Harvey Norman Ireland - Tralee からの回答
Hi Olena,
Thank you for taking the time to leave this review. We are delighted to hear you are happy with your product. Please do not hesitate to contact us if we can assist you further.
Kind Regards,
Kevin
Fabulous customer service
Tralee Harvey Norman has once again proven to be the store for me. Yet another problem with my F/F and once again the support and wonderful customer service from Tina and her manager Sean who came to my aid immediately, responded with speed and resolved the issue is so much appreciated. A great team effort and I thank you both. Harvey Norman should be proud of you.
2026年3月6日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We appreciate you sharing your positive experience at our Tralee store. We're happy to hear that you received wonderful support and customer service and that the issue was resolved quickly. Thank you for your feedback!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Tish,
We're happy you had a good experience shopping with us. Thank you for your feedback; we really appreciate it!
Kind Regards,
James
Harvey Norman Ireland - Tralee からの回答
Hi Donal ,
We are delighted you are pleased with our product and service! We appreciate you taking the time to leave us this great review.
Kind Regards,
Kevin
Fabulous staff
I had a small problem with my new vacuum cleaner and I could not speak highly enough of the lovely staff I encountered in Harvey Norman Tralee. I dealt with one main person and she was so knowledgeable and helpful and took no time at all to sort it out. I dealt with two other staff, one was at the counter and they were so genuinely interested in getting me sorted. I will definitely be back to Harvey Norman Tralee. Fab staff and a lovely experience dealing with them.
2026年2月12日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Aoife,
We appreciate you sharing your positive experience with our team in Tralee. We're happy to hear that they were knowledgeable and helpful in resolving the issue with your new vacuum cleaner. We're glad you enjoyed dealing with our staff.
Kind Regards,
Kevin
As soon as I arrived at the store in…
As soon as I arrived at the store in Tralee, I was warmly welcomed by Ben. I have a strong interest in tech, and it was clear right away that Ben is extremely knowledgeable as well. In many tech stores, the topics I like to discuss often go over people’s heads — but not this time. Ben was fantastic to deal with, understood everything I was talking about, and made the whole experience genuinely enjoyable. I really appreciated the great conversation and excellent service. I ended up buying a TV and a PS5.
2026年2月27日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Andrej,
We're delighted to hear about your positive experience in our Tralee store. It's great to know that you felt welcomed and that our team member's expertise enhanced your visit. We appreciate you choosing us for your TV and PS5 purchase!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Billy,
We appreciate you taking the time to leave this review! We're so happy to hear that our team were excellent and the sales advisor was helpful.
Kind Regards,
James
I got a phone call from Ameena in the…
I got a phone call from Ameena in the Tralee shop to follow up on the order that had been collected. She advised that we were given the wrong model (we hadn't coped this at the time) and could we return them and she would give us the correct models which we did and Ameena had the correct models ready for collection. Excellent customer service.
2026年2月19日
Harvey Norman Ireland - Tralee からの回答
Hi David,
We're happy to hear that the issue with your order was resolved smoothly. It's great to know that the team member was able to assist you in getting the correct models. We appreciate your positive feedback and are glad you enjoyed your experience.
Kind Regards,
James
Very fast delivery
Very fast delivery, I was surprised, but very happy my items came so quickly.
2026年2月19日
Harvey Norman Ireland - Tralee からの回答
Hi Ruth,
We appreciate you taking the time to share your feedback. We are so happy to hear your items came quickly and you were pleasantly surprised!
Many thanks,
Katie.
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