I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and efficient.
2026年1月8日
Harvey Norman Ireland - Tralee からの回答
Hi Harry,
Thank you for your feedback! We're happy to hear that you found our delivery service was quick and efficient.
Kind Regards,
James
Good quality of things I got from there…
Good quality of things I got from there very nice workers
2025年7月21日
Harvey Norman Ireland - Tralee からの回答
Hi Lilly,
We appreciate you taking the time to leave us this feedback. We are so glad you are happy with the quality of our products and the staff were nice.
Kind Regards,
James
Multiple efforts from Norman Harvey to…
Multiple efforts from Norman Harvey to deliver goods due to no reception at property. Thank you for the extra effort.
I did provide a different tel nr for delivery communication, but perhaps you can also provide a section for delivery instructions ( which you maybe have and I missed it) when purchasing online, for alternate communication method (whatsapp calls or emails for example).
2026年1月12日
Harvey Norman Ireland - Tralee からの回答
Hi Cindy-Anne,
We appreciate your positive feedback regarding the delivery efforts. We're happy to hear that you received your goods. Thank you for the suggestion about delivery instructions; we'll explore options for alternate communication methods during purchase to improve the customer experience.
Kind Regards,
James
Harvey Norman Ireland - Tralee からの回答
Hi Sally,
We appreciate you sharing your feedback. We are so glad you were pleased with our great customer service and fast delivery!
Kind Regards,
Kevin
Open Box.
Didn’t notice until I got it home. Purchased Shark vacuum cleaner box had already been opened so not sure if this was a returned item. There should be a discount on this item.
Everything was in the box and all worked.
But still there are doubts in my mind.
2026年1月9日
Harvey Norman Ireland - Tralee からの回答
Hi there,
We appreciate your feedback and are sorry the box was opened. We will investigate this to ensure our products arrive in perfect condition. We value your business.
Many thanks,
Katie.
Thank you HN for delivering a much…
Thank you HN for delivering a much needed Miele washing machine to rural Ireland, installing it and taking away the old one. A job well done! 👍
2026年1月5日
Harvey Norman Ireland - Tralee からの回答
Hi Fifi,
We're happy to hear that you received your Miele washing machine in rural Ireland. We appreciate your positive feedback regarding the delivery, installation, and removal of the old machine.
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Breda,
We appreciate your feedback and are happy we handled the issue efficiently and helpfully for you. Thank you!
Kind Regards,
Kevin
It was more the delivery service
It was more the delivery service. Took way too long to deliver.
2026年1月3日
Harvey Norman Ireland - Tralee からの回答
Hi Tim,
We appreciate your feedback and apologize that our delivery took longer than expected. We'll investigate how to improve our delivery times.
Many thanks,
Katie.
Harvey Norman Ireland - Tralee からの回答
Good morning,
We're glad you found our online ordering and store collection convenient. Thank you for your feedback; we appreciate it.
Many thanks,
Katie.
Great price & helpful staff
Excellent price. Great sale after Christmas. Staff very helpful
2025年12月26日
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We're happy to hear that you had a great experience with our prices and helpful staff during the sale. Thank you for your positive feedback!
Kind Regards,
Kevin
Terrible customer service
Terrible customer service, ordered a click and collect only to travle 45mins to collect to be told I can have the item spoke to 3 members of staff utter shambles left without my item and now waiting 5 days for a refund over x mas disgrace do not bother go to curry’s insted
2025年12月28日
Harvey Norman Ireland - Tralee からの回答
Hi Chris,
We're very sorry to hear about the trouble you experienced with your click and collect order. We appreciate your feedback and we'll look into what happened to prevent similar issues.
Many thanks,
Katie.
Harvey Norman Ireland - Tralee からの回答
Hi Brian,
We're happy to hear that your products arrived as promised. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Kevin
The product is great and affordable
The product is great and affordable. The customer support was very helpful with order and made sure to get it in time for Christmas.
2025年12月23日
Harvey Norman Ireland - Tralee からの回答
Hi Zoltán,
We appreciate you taking the time to share your experience! We're happy to hear that you found the product great and affordable and that our support was helpful.
Kind Regards,
Kevin
Helpful staff
2025年12月17日
Harvey Norman Ireland - Tralee からの回答
Hi Deirdre,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Trevor-a top class staff member
I ordered a soundbar for Xmas. The soundbar was not delivered as promised. However, Trevor went above and beyond to resolve the problem. He showed genuine concern and was unbelievably diligent and professional. He stuck at it until he fixed the issue. It’s rare to encounter such a positive experience and would like his manager to acknowledge his hard work. He would be an employee that any workplace would benefit from.
2025年12月24日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Patrick,
We appreciate you taking the time to share your experience. We're so glad to hear that the employee was helpful in resolving the issue with your soundbar delivery. We will certainly pass along your kind words to their manager, and we value your feedback.
Many thanks,
Katie.
VERY FAST AND EFFICIENT PICK UP
2025年12月21日
Harvey Norman Ireland - Tralee からの回答
Hi Catherine ,
We are happy to hear that our pickup service was fast and efficient for you. Thank you for your positive feedback!
Kind Regards,
Kevin
Good service.
Ordered an item for collection and my item was really for collection within the hour. It was fast and simple.
2025年12月20日
Harvey Norman Ireland - Tralee からの回答
Hi Michael,
We're happy to hear that you received your order so quickly! We're glad our fast and simple collection service met your expectations. Thank you for your positive feedback!
Ordered online
Ordered online, click and collect. That went smoothly.
Unfortunately, I bought the wrong item, my fault. I returned the item with receipt but because I bought online I couldn't be refunded straight away. Was told it would be processed straight away and expect it in my bank in 2 to 3 working days. 7 days later, no refund. Contacted the shop, it hadn't been done. So it's now nearly two weeks since I returned and just got told it can take another 5 to 7 working days to get into my account. It's also Xmas time so banks are closed. It's a lot of money, so God only knows when I'll receive it back.
2025年12月23日
Harvey Norman Ireland - Tralee からの回答
Hi Ellen,
We appreciate you sharing your experience. We're sorry to hear about the delay in receiving your refund after returning the item. We know waiting longer than expected, especially during the Christmas period, can be frustrating. We'll look into why the refund processing is taking so long.
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Michal,
We regret that your item arrived broken. If this remains unresolved please email our customer support team the details as they will be able to look into this with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
Over and beyond service. Top class
I dont think I have ever left a review on a store in my life, but just simply had to today. Specifically for Stephen in this store, Harvey Norman Tralee - amongst the christmas madness ( it was extremely busy and overwhelming as a shopper, I dont even want to imagine what its like to work through it). Never the less we were aproached so promptly by Stephen who just couldnt have assisted us anymore. Helpfully, politely and so full of knowledge on each product, he answered every single query we had with the best outcome, we went in unsure, and left so confident with excellent christmas finds and deals shared by stephen! We were so impressed by how he went over and beyond, we wanted to give him a little tip to show appreciation, of which he refused to take but told us to put it in the charity box for paliative care instead. Top class.
2025年12月22日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Veronica,
We appreciate you taking the time to leave such a positive review. We are so happy to hear that you had such a great experience in our store. It's wonderful to know that our team member was so helpful and knowledgeable during a busy time. We appreciate your kind words!
Kind Regards,
Kevin
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