Just wanted to give a shout out to Steven in Tralee who gave me the best customer service I’ve ever had from a chain store. Steven couldn’t have done enough to help with order a laptop, and... もっと見る
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I had cause to visit the Tralee Harvey Norman at the weekend. I had purchased a new printer online and as soon as I opened the box I realised I had not ordered the correct item. I took it to the Trale... もっと見る
Good morning, I made a purchase online a few days ago and paid for it when I got the click and collect notification it said Tralee Co Kerry I meant to put the Limerick store in for collection I’ve be... もっと見る
企業が回答しました
I could not recommend Harvey Norman Tralee highly enough, we bought all our appliances for new kitchen and had to replace our fridge, we dealt with Tina and had exceptional service from her throughout... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Harvey Norman Ireland - Tralee からの回答
Hi Erik,
We're glad our web shop was easy to use and your delivery was quick. Thank you for your feedback!
Kind Regards,
Victoria
Photo centre
Just out from the photo centre, usually deal with Darragh Morgan he is amazing but I was so surprised today when I met two lovely, pleasant guys Dylan and James they were a pleasure to deal with
2026年6月26日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Michelle Delaney,
We're so glad to hear you had such a positive experience with our team members. We appreciate your kind words and look forward to assisting you again soon!
Kind Regards,
Victoria
From when I ordered till it was…
From when I ordered till it was delivered. Despite the fact it was raining that day, the driver did very well.
2026年6月17日
Harvey Norman Ireland - Tralee からの回答
Hi Oluwafunmilayo,
We're so glad to hear your order arrived well despite the rain. We appreciate your kind words about our driver!
Kind Regards,
Victoria
I ordered a mobile on line and when I…
I ordered a mobile on line and when I went in to check if the mobile was in stock. I found the staff very helpful.
2026年6月18日
Harvey Norman Ireland - Tralee からの回答
Hi Caroline Roddy,
We're so glad to hear our staff was helpful when you checked on your online mobile order. Thank you for your kind words!
Kind Regards,
Victoria
Great experience
The staff from the Tralee store were very helpful, especially Liam and Stephen who I spoke with on the phone. Thanks so much!
2026年6月15日
Harvey Norman Ireland - Tralee からの回答
Hi Grace,
We appreciate your wonderful feedback! We are so happy to hear our Tralee team provided such helpful service. Thank you!
Kind Regards,
Kevin
Harvey Norman’s Tralee store.
Harvey Norman’s Tralee store.. the staff are wonderful tending to all your needs. I wouldn’t go anywhere else
2026年6月20日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Anne,
We're so happy to hear you had such a wonderful experience with our team. We truly appreciate your kind words and loyalty!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi John Gleeson,
We're glad your experience was easy and hassle-free. We appreciate your kind words.
Kind Regards,
Victoria
The Canon lens I bought had a dust…
The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they had a replacement. Confirmed one was available. Back at the store the replacement was ready, it was exchanged and I was away again within 5 minutes.
2026年6月14日
Harvey Norman Ireland - Tralee からの回答
Hi Philip,
We are glad we could quickly resolve the issue with the dust particle in the lens and provide a replacement efficiently. We appreciate you bringing this to our attention.
Kind Regards,
Kevin
Product arrived when scheduled and…
Product arrived when scheduled and exactly as described. The only problem is that there is no written manual. Everything is online, which is not helpful when one is trying to learn.
2026年6月6日
Harvey Norman Ireland - Tralee からの回答
Hi Geraldine,
We appreciate your feedback regarding the manual. We understand a physical copy would be helpful for learning and will consider this for future improvements.
Kind Regards,
Kevin
First time buying from this retailer…
First time buying from this retailer and can only say absolutely fantastic service, ordered item yesterday afternoon and courier delivered it to me today Saturday. Talk about on the ball it seems the retailer and delivery partner are a match made in heaven, I will definitely buy from HN again. I can find nothing at all negative in this transaction and I highly endorse the Company!
2026年6月13日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Phylip,
We are so happy to hear about your fantastic experience with us! It's wonderful to know that our service and delivery partners met your expectations. We truly appreciate your kind words and look forward to serving you again.
Kind Regards,
Kevin
Very helpful knowlegable staff and…
Very helpful knowlegable staff and pleasant to deal with
2026年6月3日
Harvey Norman Ireland - Tralee からの回答
Hi Elizabeth,
We appreciate your feedback. We are so glad our staff was helpful, knowledgeable, and pleasant!
Many thanks,
Katie.
So rude at the photo shop
So rude at the photo shop. A little bit of customer service would go a long way.
2026年6月10日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Maeve,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
it was the best price in Ireland
2026年6月7日
Harvey Norman Ireland - Tralee からの回答
Hi Thomas,
We are glad you found our pricing to be excellent in Ireland. We appreciate your positive feedback.
Kind Regards,
Kevin
I would like to thank Steven for the…
I would like to thank Steven for the excellent customer service he provided. From the moment I came into the store, he was friendly, professional, and genuinely willing to help. He went above and beyond to assist me, kept me informed throughout the process, and made what could have been a stressful situation much easier to deal with.
It's rare to come across someone who is so dedicated to helping customers and ensuring they have a positive experience. Steven's patience, understanding, and commitment to great service really stood out, and it is very much appreciated.
A credit to Harvey Norman and an example of outstanding customer care. Thank you, Steven!
2026年6月8日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Danielle,
We're delighted to hear about your excellent experience in our store. It's wonderful to know that our team member was friendly, professional, and went above and beyond to assist you, making a potentially stressful situation much easier. We appreciate you acknowledging their dedication and commitment to great service. Thank you for your positive feedback!
Kind Regards,
Kevin
Great service all round
Great service all round. John the warehouse manager in Tralee is particularly brilliant. Really went above and beyond
2026年6月1日
Harvey Norman Ireland - Tralee からの回答
Hi Denis,
We're so happy to hear you had such a positive experience with us! We appreciate you sharing your kind words.
Kind Regards,
Kevin
Mobile phone issueHad problem with transferring phone…
Had problem with transferring phone number. Thomas and colleagues in Tralee store couldn't have been more patient and helpful. Excellent customer service!
2026年5月26日
Harvey Norman Ireland - Tralee からの回答
Hi Anne,
We are so glad to hear our team provided such patient and helpful service with your phone number transfer. Thank you for your kind words!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We’re glad to hear that you had an efficient service. Thank you for your feedback!
Kind Regards,
Conor
Bought a tv for collection
Bought a tv for collection. Was dealt with very quick. Good service
2026年5月25日
Harvey Norman Ireland - Tralee からの回答
Hi Eoin,
We're glad your TV collection was quick and efficient. Thank you for the positive feedback!
Kind Regards,
Conor
Had an issue with a phone I bought
Had an issue with a phone I bought, the company wasn't very helpful, however Stephen got me sorted quickly. Very happy with Harvey Norman's response in particular Stephen, thank you
2026年5月16日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Linda ,
We are glad to hear that a team member was able to resolve your phone issue quickly. Your feedback is greatly appreciated.
Kind Regards,
Kevin
Terrible service
Ordered washing machine online for pick up, received an email order was ready. When arrived at the store was told warehouse was closed and had to wait for one hour to receive my washing machine.
2026年5月17日
Harvey Norman Ireland - Tralee からの回答
Hi Kamile,
We appreciate you sharing your experience. We are truly sorry for the extended wait time you encountered. We are reviewing our pickup process to prevent this.
Kind Regards,
Kevin
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