I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Canon lens I bought had a dust…
The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they had a replacement. Confirmed one was available. Back at the store the replacement was ready, it was exchanged and I was away again within 5 minutes.
2026年6月14日
Harvey Norman Ireland - Tralee からの回答
Hi Philip,
We are glad we could quickly resolve the issue with the dust particle in the lens and provide a replacement efficiently. We appreciate you bringing this to our attention.
Kind Regards,
Kevin
Product arrived when scheduled and…
Product arrived when scheduled and exactly as described. The only problem is that there is no written manual. Everything is online, which is not helpful when one is trying to learn.
2026年6月6日
Harvey Norman Ireland - Tralee からの回答
Hi Geraldine,
We appreciate your feedback regarding the manual. We understand a physical copy would be helpful for learning and will consider this for future improvements.
Kind Regards,
Kevin
First time buying from this retailer…
First time buying from this retailer and can only say absolutely fantastic service, ordered item yesterday afternoon and courier delivered it to me today Saturday. Talk about on the ball it seems the retailer and delivery partner are a match made in heaven, I will definitely buy from HN again. I can find nothing at all negative in this transaction and I highly endorse the Company!
2026年6月13日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Phylip,
We are so happy to hear about your fantastic experience with us! It's wonderful to know that our service and delivery partners met your expectations. We truly appreciate your kind words and look forward to serving you again.
Kind Regards,
Kevin
Very helpful knowlegable staff and…
Very helpful knowlegable staff and pleasant to deal with
2026年6月3日
Harvey Norman Ireland - Tralee からの回答
Hi Elizabeth,
We appreciate your feedback. We are so glad our staff was helpful, knowledgeable, and pleasant!
Many thanks,
Katie.
So rude at the photo shop
So rude at the photo shop. A little bit of customer service would go a long way.
2026年6月10日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Maeve,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear this. Can you please e-mail the details of this to customer@support.harveynorman.ie and we can have this looked into?
Many thanks,
Katie.
it was the best price in Ireland
2026年6月7日
Harvey Norman Ireland - Tralee からの回答
Hi Thomas,
We are glad you found our pricing to be excellent in Ireland. We appreciate your positive feedback.
Kind Regards,
Kevin
I would like to thank Steven for the…
I would like to thank Steven for the excellent customer service he provided. From the moment I came into the store, he was friendly, professional, and genuinely willing to help. He went above and beyond to assist me, kept me informed throughout the process, and made what could have been a stressful situation much easier to deal with.
It's rare to come across someone who is so dedicated to helping customers and ensuring they have a positive experience. Steven's patience, understanding, and commitment to great service really stood out, and it is very much appreciated.
A credit to Harvey Norman and an example of outstanding customer care. Thank you, Steven!
2026年6月8日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Danielle,
We're delighted to hear about your excellent experience in our store. It's wonderful to know that our team member was friendly, professional, and went above and beyond to assist you, making a potentially stressful situation much easier. We appreciate you acknowledging their dedication and commitment to great service. Thank you for your positive feedback!
Kind Regards,
Kevin
Great service all round
Great service all round. John the warehouse manager in Tralee is particularly brilliant. Really went above and beyond
2026年6月1日
Harvey Norman Ireland - Tralee からの回答
Hi Denis,
We're so happy to hear you had such a positive experience with us! We appreciate you sharing your kind words.
Kind Regards,
Kevin
Mobile phone issueHad problem with transferring phone…
Had problem with transferring phone number. Thomas and colleagues in Tralee store couldn't have been more patient and helpful. Excellent customer service!
2026年5月26日
Harvey Norman Ireland - Tralee からの回答
Hi Anne,
We are so glad to hear our team provided such patient and helpful service with your phone number transfer. Thank you for your kind words!
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We’re glad to hear that you had an efficient service. Thank you for your feedback!
Kind Regards,
Conor
Bought a tv for collection
Bought a tv for collection. Was dealt with very quick. Good service
2026年5月25日
Harvey Norman Ireland - Tralee からの回答
Hi Eoin,
We're glad your TV collection was quick and efficient. Thank you for the positive feedback!
Kind Regards,
Conor
Had an issue with a phone I bought
Had an issue with a phone I bought, the company wasn't very helpful, however Stephen got me sorted quickly. Very happy with Harvey Norman's response in particular Stephen, thank you
2026年5月16日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Linda ,
We are glad to hear that a team member was able to resolve your phone issue quickly. Your feedback is greatly appreciated.
Kind Regards,
Kevin
Terrible service
Ordered washing machine online for pick up, received an email order was ready. When arrived at the store was told warehouse was closed and had to wait for one hour to receive my washing machine.
2026年5月17日
Harvey Norman Ireland - Tralee からの回答
Hi Kamile,
We appreciate you sharing your experience. We are truly sorry for the extended wait time you encountered. We are reviewing our pickup process to prevent this.
Kind Regards,
Kevin
Harvey Norman Ireland - Tralee からの回答
Hi Mattia,
We appreciate your feedback. We are so glad you enjoyed our fast and friendly service!
Kind Regards,
Kevin
No problem with click and collect
Looked up the best deal I could get and I found it with Harvey Norman’s
Did click and collect and had no issues
2026年5月10日
Harvey Norman Ireland - Tralee からの回答
Hi Maurice,
We're happy to hear that you found a great deal with us and that your click and collect experience was seamless. Thank you for sharing your positive feedback!
Kind Regards,
James
Easy to order and prompt delivery
2026年5月7日
Harvey Norman Ireland - Tralee からの回答
Hi Terry,
We appreciate your positive feedback; we are so happy ordering was easy, and our delivery prompt. Many thanks.
Kind Regards,
James
Stephen couldn't have been more helpful…
Stephen couldn't have been more helpful made the whole click and collect worth doing
2026年5月4日
Harvey Norman Ireland - Tralee からの回答
Hi Calvin,
We're happy to hear that the click and collect service was worthwhile, and that our team member was helpful. Thank you for your positive feedback!
Kind Regards,
James
I had a fantastic experience thanks to exceptional customer service from Liam
I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the right option. I am not very computer savy however Everything was explained clearly, and he made the whole process smooth and stress‑free.
It’s rare to meet someone who combines professionalism with such genuine care for customers. He is a real credit to the company, and I couldn’t be happier with the service I received. He ensured that our laptop was set up to meet our need. Many thanks also to Theo. Well done Harvey Norman Tralee
Highly recommended.
2026年5月4日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Mary,
We're happy to hear about your fantastic experience. We appreciate your feedback regarding the team members' friendliness, knowledge, and genuine interest in helping you find the right option. It's great to know that everything was explained clearly and the process was smooth. Thank you for your recommendation.
Many thanks,
Katie.
I received the wrong item in my order
I received the wrong item in my order. I originally ordered the DJI Mic Mini, but instead I was sent the DJI Mic 2.
Please advise on how to proceed with returning the incorrect item and receiving the correct product I ordered.
The order also included a DJI Nano camera, and that item is fine.
2026年4月29日
Harvey Norman Ireland - Tralee からの回答
Hi Daryna,
We regret that you received the wrong item. Please contact our support team so we can help you with the return of the incorrect item, and ensure you receive the DJI Mic Mini you originally ordered. We appreciate your feedback. customer@support.harveynorman.ie
Kind Regards,
Kevin
Slow delivery
The appliance is great but it took over 3 weeks and multiple phone calls to arrange delivery which was very frustrating
2026年4月20日
Harvey Norman Ireland - Tralee からの回答
Hi Shelly,
We appreciate your feedback and are glad you like the appliance. We're sorry the delivery process was frustrating and took so long to arrange.
Many thanks,
Katie
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