Harvey Norman Ireland - Tralee レビュー 

231
TrustScore 5段階評価の4.5

4.4

Unit 8A, Manor West Retail Park, Tralee, V92 FP94 Tralee, Kerry, IE


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る

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5つ星のうち5の評価

I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る

企業が回答しました

5つ星のうち1の評価

Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る

企業が回答しました

5つ星のうち5の評価

The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 寝室家具店
  3. 携帯電話販売店
  4. パソコンと周辺機器の店
  5. 日用品店
  6. 洗濯機・衣類乾燥機専門店

Harvey Norman Ireland - Tralee について

当該企業による記述

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

当該企業による記述

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

連絡先

  • Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド

  • 066 7164900

4.4

優良

TrustScore 5段階評価の4.5

231件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.4

すべてのレビュー

(231)

過去12か月のレビュー数: 8,923

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent customer service

Excellent customer service, and very friendly and efficient staff.

2025年12月18日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Mary,

We appreciate you taking the time to leave us this feedback. We are so glad to hear that you found our staff friendly and efficient.

Many thanks,
Katie.

5つ星のうち5の評価

Brilliant service

Brilliant service

2025年12月17日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Brendan,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

5つ星のうち2の評価

I purchased a Ninja foodie possible…

I purchased a Ninja foodie possible cooker Black Friday weekend,Monday November 24th in Harvey Norman Tralee. It wasn't in stock but I was told it would be in during the week. I paid fully for it on the day of purchase.The lady Fern who sold me the product was lovely.

I rang Nov 28th,Dec 2nd,Dec 6th,Dec 8th,Dec 9th and Dec 15th looking to see if the slow cooker had come in and got fobbed off with it'll be here in the next few days and then the next few days and oh a big delivery of 20 will be arriving, so it'll be here again in the next week.

On Saturday Dec 20th, I decided to go in to Harvey Norman to look for my money back.I showed my receipt to a lovely gentleman Liam and was told it was marked as collected 2 days ago which it obviously wasnt! Anyway in the end Liam gave me the Slow cooker and he was bery nice to deal with.Again we received no call to say it was in and only that we called into Harvey Norman we may never have gotten it in time for Christmas.

To be honest I wouldn't recommend buying a product there Black Friday paying fully for it and having to wait 2 days short of a month for it and all the phonecalls that had to be made.

2025年11月24日
自発的なレビュー
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Roisin,

We appreciate you sharing your experience regarding the Ninja foodie purchase. We're sorry to hear about the delay and miscommunication you encountered after the Black Friday sale. We'll review our processes to prevent similar issues. We appreciate your patience and are glad a resolution was reached.

Many thanks,
Katie.

5つ星のうち5の評価

Seamless exchsnge

I had purchased an item as a gift and then realised it wasn’t the right thing and needed to replace. The staff were extremely helpful in arranging the exchange.

2025年12月17日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Therese,

We're happy to hear that our staff were helpful in arranging the exchange for your gift. We appreciate you taking the time to share your positive experience with us!

Kind Regards,
James

5つ星のうち5の評価

Harvey Norman are super competitive on…

Harvey Norman are super competitive on pricing and have helpful pleasant knowledgeable staff!

2025年12月11日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Helenspi,

We appreciate you taking the time to leave us this review. We're so happy to hear that you found our pricing competitive and our staff helpful and knowledgeable.

Kind Regards,
Kevin

5つ星のうち5の評価

Fast and efficient

Fast and efficient

2025年12月11日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Patrick,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

5つ星のうち5の評価

Customer service

The order was delayed and I queried online help regarding it. 5 mins after submitting a person from the Tralee store rang to explain what had happened and to apologise. Said it would be in a few days. When it arrived in, I got another phone call to tell me it was available for collection and their opening hours and to again apologise for the delay. When you understand what’s happening the delay is ok. Excellent customer service, which is becoming rare so thank you.

2025年12月12日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Eileen,

We appreciate you taking the time to share your experience. We are happy to hear that the team's communication regarding the delay was helpful and that you were satisfied with the service provided. It's great to know that you found the assistance to be excellent. Thank you.

Many thanks,
Katie.

5つ星のうち5の評価

Very happy with my experience with…

Very happy with my experience with Harvey Norman as I always am
The staff in Tralee are fantastic, friendly and efficient
Thank you

2025年12月10日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Lucia,

We appreciate you sharing your positive experience. It's great to hear that the team in Tralee provided fantastic, friendly, and efficient service. Thank you!

Kind Regards,
Kevin

5つ星のうち5の評価

Just a flawless system

Just a flawless system. And great staff at the collection point. Its simple when it's done right.

2025年12月9日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Declan,

We appreciate you taking the time to share your feedback! We are happy to hear that you found our system flawless and the staff helpful at collection.

Kind Regards,
Kevin

5つ星のうち4の評価

I use the photo centre regularly

I use the photo centre regularly. The staff running it are patient and very helpful . How ever I feel they are under pressure at times which is very unfair as some of the staff in other departments are not busy not their fault. I know they are not familiar with dept but they should step in to help on the till at least. I am not complaining but pointing out you could be making a lot more money if you look into this.

2025年12月11日
自発的なレビュー
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Geraldine ,

We appreciate you taking the time to share your observations. We're glad to hear that you find the photo center staff helpful. We'll certainly look into the points you've raised about staff support to improve customer experience.

Many thanks,
Katie.

5つ星のうち5の評価

Fast and reliable

Fast and reliable , i bought a tv, its my 1st time to buy from them, good and helpful employees

2025年12月8日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Samah,

We're happy to hear that you had a fast and reliable experience. It's great to know our employees were helpful during your first purchase with us!

Many thanks,
Katie.

5つ星のうち2の評価

Shoddy Business Behaviour

I was in today to buy a memory card for my camera. I was told by the sales associate that the only one that would fit into my camera was the 128GB for €50, or the 256GB for €90. I was really taken back, but I was told these were the only two that would work for my camera.

I left the store and returned a few minutes later. I spoke to another sales associate, and told him what his college had said. He looked at the camera as well, and said because it could only shoot in HD, the 128GB for €35 would be far more appropriate. He said that's all the storage I would need starting off. I walked out with that one.

I feel I was taken advantage of, as I mentioned I was just a beginner, and I didnt know what I needed. Im really disappointed on how I was treated. The fact that I almost walked out of a store with something thats 1/5 of what I get payed a week, that wouldn't have worked? Really bad business.

2025年12月10日
自発的なレビュー
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Good morning,

We appreciate you bringing this to our attention. We're sorry to hear about your experience and that you felt taken advantage of. We will address this internally to ensure our team provides accurate and suitable recommendations. Thank you for your feedback.

Many thanks,
Katie.

5つ星のうち3の評価

Incomplete order

I ordered three items... A kettle and Samsung S10 and was to receive a free black case/cover... I did not receive the case.

2025年11月20日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Eva,

Thank you for taking the time to leave this review. We regret that the free case was missing from your order. We will have this looked into with the team and request for you to be contacted on this as soon as possible.

Many thanks,
Katie.

5つ星のうち5の評価

Immediate support and drew my attention…

Immediate support and drew my attention to one of your deals. I save money and got the product

2025年11月26日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Brendan,

We appreciate you sharing your experience with us. We are happy to hear that our support was helpful and that you were able to save money on your purchase.

Many thanks,
Katie.

5つ星のうち5の評価

Very quick efficient pleasant

Very quick efficient

2025年12月1日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi James,

Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!

Many thanks,
Katie.

5つ星のうち5の評価

Amazing such fast delivery and great…

Amazing such fast delivery and great service as always

2025年11月28日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Doireann,

We appreciate you taking the time to share your positive experience. We are so glad you were happy with our fast delivery and great service.

Many thanks,
Katie.

5つ星のうち5の評価

Great service!

Looking for a vacuume. Was recommended the draw meme and love it! Great product and helpful service

2025年12月1日
自発的なレビュー
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Mary,

We're happy to hear that you love the vacuum and found our service helpful! Thank you for the positive recommendation; we appreciate your feedback!

Many thanks,
Katie.

5つ星のうち1の評価

I waited in store for a click and…

I waited in store for a click and collect for over 40 minutes until I asked someone if I could pick my item off the shelf and just leave as they couldn’t find it.

2025年11月29日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi Rachel,

We're very sorry your click and collect order wasn't ready and that you had to wait so long. We appreciate your feedback and will investigate how we can improve our service.

Many thanks,
Katie.

5つ星のうち5の評価

Excellent service

Excellent service. Click and collect available on Black Friday with less than a 2 hour turnaround. Courteous staff upon collection.5 stars

2025年11月28日
Harvey Norman Ireland - Tralee ロゴ

Harvey Norman Ireland - Tralee からの回答

Hi there,

We're happy to hear that you had an excellent experience with our click and collect service during Black Friday! We appreciate your positive feedback regarding our turnaround time and staff.

Many thanks,
Katie.

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