I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Harvey Norman Ireland - Tralee からの回答
Hi Denise,
We appreciate your positive feedback and are so glad you were happy with our fast shipping and accuracy. Thank you for recommending us!
Many thanks,
Katie.
Harvey Norman Ireland - Tralee からの回答
Hi Rose,
We appreciate you taking the time to leave this review. We are so glad it was easy to order and ready instantly for collection.
Kind Regards,
Kevin
Gaming Monitor purchase
Easy pick up of online order. Only suggestion would be to have more than one person on the counter.
2025年9月13日
Harvey Norman Ireland - Tralee からの回答
Hi there,
We're happy to hear that you found it easy to pick up your online order. We appreciate your suggestion, and we'll consider it for improvement in the future.
Kind Regards,
James
Wrong product given, poor customer service
Ordered a laptop with 8GB RAM for my son going off to college, it has 4 GB of RAM and is super slow, can't handle things like video editing software well at all. I left a query and an automatic email came back to me upon submitting it saying they would contact me in 24 hours, this was multiple days ago. I was in Spain for a lot of this on holiday and the stress ruined it. Appalling.
2025年9月4日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi there,
I am sorry to hear about your experience with the laptop. I have contacted the store that was dealing with your purchase of the laptop and have asked them to contact you directly to find a resolve for your order. Apologies for any inconveniences caused because of this.
Kind Regards,
James
Very fast service
2025年9月11日
Harvey Norman Ireland - Tralee からの回答
Hi James,
We appreciate you taking the time to leave us this fantastic review. We are so glad you are happy with the product and our service.
Kind Regards,
Kevin
Harvey Norman did their part of the…
Harvey Norman did their part of the order process just fine. What went wrong was delivery. Your DPD delivery driver left a farm gate open (and jammed against the inclined road by opening it the wrong way!) on our working sheep farm. We have already spoken to the branch and to DPD. Your branch were sympathetic but DPD really didn’t seem to care much apart from referring it to their Kerry depot.
2025年9月4日
Harvey Norman Ireland - Tralee からの回答
Hi Sheila,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear about the gate and the disruption it caused on your farm. We've shared your concerns with DPD to investigate and improve their service. Thank you for your feedback and apologies for any inconveniences caused.
Kind Regards,
James
We needed a new gas cooker and found…
We needed a new gas cooker and found the one we wanted for 559 euro . but they wanted 30 delivery. we only live 3ish miles away. we went elsewhere and got the same cooker for same price and FREE delivery. Your loss Harvey Norman
2025年9月7日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Anthony,
Thank you for providing feedback on your experience with us. Apologies for any inconveniences caused while purchasing the gas cooker. Your feedback will brought to the attention of the relevant team. If there is anything else we can help you with in the future, don't hesitate to contact us and we would be happy to help.
Kind Regards,
James
Recently I bought an iPhone 16 from…
Recently I bought an iPhone 16 from Harvey Norman .The product is very good.I am very happy .The staff approach also very nice.
2025年8月30日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi sijo,
We appreciate you taking the time to leave us this review. We are so happy to hear that you are satisfied with your new iPhone and our team's service.
Kind Regards,
Kevin
Very good customer service
Very good customer service, happy with the laptop so far. Light, fast, and no trouble with flips.
2025年8月26日
Harvey Norman Ireland - Tralee からの回答
Hi Orsolya,
We're happy to hear that you're enjoying the laptop and its features! We appreciate your feedback regarding our customer service and the laptop's performance. Thanks!
Many thanks,
Katie.
Delivered promptly and the installer…
Delivered promptly and the installer was a gentleman
2025年8月22日
Harvey Norman Ireland - Tralee からの回答
Hi Damian,
We appreciate you taking the time to share your positive experience. We're so glad the delivery was prompt and the installer was courteous.
Many thanks,
Katie.
Easy pick up member of staff carried it…
Easy pick up member of staff carried it to car. Excellent.
2025年8月18日
Harvey Norman Ireland - Tralee からの回答
Hi Christine,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your store visit.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
A most efficient service
A most efficient service. I received the tv (delivered by Courier) within 24 hours of placing my order on line.
2025年8月13日
Harvey Norman Ireland - Tralee からの回答
Hi there,
We're happy to hear that you received your TV so quickly! It's great to know our service met your expectations with such efficient delivery. Thank you for your positive feedback.
Kind regards,
Sean
Harvey Norman Ireland - Tralee からの回答
Hi Mandy,
Thank you for your review. We are very happy to hear about the ease of your recent experience. We hope to see you again soon!
Kind regards,
Sean
I have used Harvey since we moved to…
I have used Harvey since we moved to Killarney from Dublin and always prompt service and value and nice delivery personal.
2025年8月4日
Harvey Norman Ireland - Tralee からの回答
Hi Richard,
We appreciate you sharing your positive experience since moving to Killarney. It's great to hear you value our prompt service and delivery team. Thanks for your review!
Many thanks,
Katie.
Nice friendly
Nice friendly, courteous staff especially Jason who dealt with me today at the Tralee Store. 👍
2025年7月30日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi John,
We appreciate you taking the time to share your kind words about our team at the Tralee Store. We're so glad to hear you had a positive experience!
Many thanks,
Katie.
Staff member understood the customers needs
Hi , The staff member in Harvey Norman's Tralee store understood what I needed and was able to give correct advice and help . The chap did not try to sell me something I did not need, he helped me and advised me correctly . Well done all round.
2025年7月14日
Harvey Norman Ireland - Tralee からの回答
Hi John,
We appreciate you taking the time to leave us this feedback. We are so glad to hear that our Tralee store representative provided you with the assistance and advice you needed. We hope to see you again soon.
Many thanks,
Katie.
Friendly staff and efficient service
Friendly staff and efficient service. They made my experience very quick and easy, which was appreciated as I was visiting in my lunch hour.
2025年7月18日
Harvey Norman Ireland - Tralee からの回答
Hi Angela,
We appreciate you taking the time to leave us this feedback. We are so glad to hear that our efficient service and friendly staff made your visit quick and easy.
Many thanks,
Katie.
Poor Service
I placed my order 23/06/25.I got an email from H.N. to say that I would have my order in a few days. Then I got another email from HN tralee to say that they would deliver my order as soon as it came in to them. A week passed and nothing arrived. I rang HN tralee to be told that they had had my order in their store for 2 days. Their excuse for non-delivery was that they would not be in my area for deliveries until wednesday
Wednesday came and nothing arrived. It is now friday 18th July and my order has finally arrived, almost a month after I placed my order.
Poor service
2025年7月13日
Harvey Norman Ireland - Tralee からの回答
Hi Mairin,
We appreciate you bringing this to our attention. We are very sorry to hear about the delay and the miscommunication regarding your order. We'll review the delivery process to prevent similar issues in the future. Thank you for your feedback.
Many thanks,
Katie.
Very fast and alert staff
Very fast service. I was very impressed that 2 different members of staff phoned me immediately after payment when they noticed an accidental double payment.
2025年7月7日
Harvey Norman Ireland - Tralee からの回答
Hi Helene,
We're happy to hear that you received very fast service! We appreciate your positive feedback and are pleased our team promptly contacted you regarding the accidental double payment.
Many thanks,
Katie.
Good price and arrived on time
Good price and arrived on time
Delivery driver placed washer exactly where needed and very polite 👍👍👍
2025年7月10日
Harvey Norman Ireland - Tralee からの回答
Hi David,
We appreciate you taking the time to leave this review. We're happy to hear that you were pleased with the price and prompt delivery, as well as the driver's service.
Many thanks,
Katie.
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