I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Harvey Norman Ireland - Tralee からの回答
Hi Joe,
We appreciate you sharing your positive experience with our fast delivery, easy ordering, and great customer service. Thank you for your feedback.
Many thanks,
Katie.
A heat box of a shop makes doing business unbearable
Honestly, I love dealing with the staff in Harvey Norman Tralee, I just need to point out this complaint is nothing on the people working in the store, it's just the environment in the shop itself can be quite unbearable in this heat. I wanted to make a big purchase yesterday, I needed a quote to kit out two apartments, as I buy all my house appliances there, but I really couldn't bear the heat inside the shop the other day there was no air and it felt sickening and clammy even felt i could get a headache from being in there too long. The sad thing is when I mentioned to the staff I'd have to leave till another day, they did offer me a bottle of water and even added that they were used to it at this stage... nobody should have to work in those conditions especially in a multi national organisation, it seems they do not respect their staff as much as the customers appreciate them. Again this is not a reflection on the staff but the organisation as a whole would do well to learn to take better care of its people. It really does give a whole new meaning to the phrase "sweat shop"! I'll be back either when the weather cools or your shop is bearable to do business in again. Thanks.
2025年6月29日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Margaret,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, we will be sure to bring your comments to the attention of the relevant team for review. If we can assist with anything further, please don't hesitate to get in touch with us again.
Many thanks,
Katie.
When I went to open my new Bosch vacuum…
When I went to open my new Bosch vacuum cleaner I noticed straight away that the box was opened and badly resealed with sellotape down the sides and top. . The box had actually been torn and already opened. I rang the store and explained that I had a heart condition and couldn’t drive. Could they get me the Bosch vacuum cleaned that I had ordered. They said they couldn’t that I would have to go back to the store. I had to arrange for someone to drive me 25 miles to collect the Bosch vacuum cleaned that I had already paid for. Not one bit happy with Harvey Norman. I had bought the vacuum on line.
2025年6月13日
Harvey Norman Ireland - Tralee からの回答
Hi there,
Thank you so much for taking the time to leave this review. Sincere apologies for the inconvenience caused, we will be sure to bring your comments to the attention of the relevant team for review. If we can assist with anything further, please don't hesitate to contact us.
Many thanks,
Katie.
Staff was very helpful and I got the…
Staff was very helpful and I got the best price for my coffee machine
2025年6月23日
Harvey Norman Ireland - Tralee からの回答
Hi Tomas,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience with us and hope you are pleased with your purchase. We hope to see you in-store again soon!
Many thanks,
Katie.
Purchased on-line item
Purchased on-line item. So simple, absolutely great service and delivery was first class and so quick. 👏👏👏
2025年6月15日
Harvey Norman Ireland - Tralee からの回答
Hi Liam,
Thank you for taking the time to leave this review.
I am delighted to hear about your positive experience regarding your purchase and delivery.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Lillie
I visited HN Tralee today and had a…
I visited HN Tralee today and had a fantastic experience with Craig Flood. Craig is an IT consultant within the store and his knowledge and communication skills are exceptional. He answered every question in a understand, concise and balanced way. I would strongly recommend HN Tralee and consult Craig for his insights, I will return for future purchases. Mary
2025年6月17日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Richard,
Thank you so much for taking the time to leave this review. We'll be sure to pass your compliments onto Craig, who will be thrilled to hear this! We hope to see you in-store again soon!
Many thanks,
Katie.
Harvey Norman Ireland - Tralee からの回答
Hi Denis,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience with us, we really appreciate your feedback. We hope to chat to you again soon!
Many thanks,
Katie.
I dealt with Emmet in the Tralee store
I dealt with Emmet in the Tralee store. I had previously engaged on the phone with other staff members to address a technical difficulty. All, including Emmet, were exceptionally helpful, courteous and knowledgable. They were exceptionally keen to solve my problem
In the most efficient way possible in order to minimise any inconvenience. I found them excellent
2025年6月9日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Muiriosa,
Thank you so much for taking the time to leave this review. We'll be sure to pass your compliments onto Emmet as he will be thrilled to hear your feedback! We hope to see you in store again soon!
Many thanks,
Katie.
Fast checkout.
2025年6月6日
Harvey Norman Ireland - Tralee からの回答
Hi there,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience, and hope you are pleased with your recent purchase. We hope to see you in-store again soon!
Many thanks,
Katie.
My assistant in store was Anthony
My assistant in store was Anthony. He was incredibly helpful. He recommended a TV to suit me and I am 100% happy with the choice. I was not rushed with my decision and I was shown many options. The price was also very good. He also recommended someone to put the TV on my wall and this guy was also amazing, did an incredible tidy job. Overall my experience at your store was incredible and I would certainly recommend you to everyone. Thank you
2025年5月30日
Harvey Norman Ireland - Tralee からの回答
Hi Kay,
Thank you for taking the time to leave this review. We are very happy to hear about your experience in the store with Anthony. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Sean
The manager who dealt with my case was…
The manager who dealt with my case was very nice and professional. I am very satisfied! At 14.30 31/05/25
2025年5月29日
Harvey Norman Ireland - Tralee からの回答
Hi Przemyslaw,
Thank you for taking the time to leave this review. We are thrilled to hear that you were happy with how your case was resolved. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards,
Sean
Click & deliver, not a great service
Selected the deliver to car option, waited 25 minutes & went into store to collect instead, when I got back to the car I realised the wrong phone had been put into bag & had to go back in for the phone that was ordered
2025年5月19日
Harvey Norman Ireland - Tralee からの回答
Hi Anne-Marie, thank you for taking the time to leave this review. I am really sorry to hear about your experience with your order. We strive to provide great customer service and apologize for the inconvenience this caused. We appreciate your feedback and will send this over to the relevant department.
Kind Regards,
Kevin
Excellent service in the store
Excellent service in the store, friendly , efficient staff. Was able to check online whether my item was available before driving to store. Ordered other items online. They were delivered next day..great value. Great selection
2025年5月15日
Harvey Norman Ireland - Tralee からの回答
Hi Fionnuala, thank you for taking the time to leave this review, We are delighted to hear about your recent experience with our online service. Please do not hesitate to contact us if we can assist you further.
Kind Regards,
Kevin
Fabulous service quick delivery and…
Fabulous service quick delivery and excellent product. Thank you
2025年5月14日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Yvonne,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with your recent order and you are happy with your product. If we can assist you further please do not hesitate to contact us. Kind Regards Kevin
Great store with great staff.
2025年5月11日
Harvey Norman Ireland - Tralee からの回答
Hi Eric,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience with us, we really appreciate your feedback. We hope to see you in-store again soon!
Many thanks,
Katie.
Very helpful friendly staff
2025年5月9日
Harvey Norman Ireland - Tralee からの回答
Hi Fergus,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience with us, and hope that you are pleased with your purchase. We hope to see you in-store again soon!
Many thanks,
Katie.
Smart watch
Very happy with my purchase in Harvey Norman Tralee.Staff were very good and helpful .
2025年4月14日
Harvey Norman Ireland - Tralee からの回答
Hi Brendan,
Thank you for taking the time to leave this review. We are delighted to hear of your recent experience with our Tralee team and they will be delighted with your review. Please do not hesitate to contact us If we can assist you further. Kind Regards, Kevin
Excellent support provided by Tina in Tralee store
I would like to commend staff member Tina on the excellent support she provides to customers. Her knowledge of the products on the shop floor is second to none. She provided me with advice to fix my washing machine that saved me the fee of calling out a service man. She suggested a potential blocked filter & was able to advise me where to access it and how to clear it. It worked a treat and saved me ££. Thank you Tina!
2025年4月5日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Siobhan,
Thank you for taking the time to leave this review. We are delighted to hear of your recent experience with Tina t in our Tralee store and she will love reading your feedback. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
Excellent service
2025年4月2日
Harvey Norman Ireland - Tralee からの回答
Hi Martina,
Thank you for taking the time to leave this review we are delighted to hear of your experience with our service. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
Ease of use on the website
Ease of use on the website, surprisingly large range of items for sale online that I never saw in store & so far great communication 😃
2025年3月26日
Harvey Norman Ireland - Tralee からの回答
Hi Graham,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience, and hope you are pleased with your purchase. We hope to see you in store again soon!
Many thanks,
Katie.
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