I was dealing with Steven, the manager in the Electronics Department at Harvey Norman Tralee today, and I received excellent customer service. He was friendly, knowledgeable, and went out of his w... もっと見る
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I had a fantastic experience thanks to a young gentleman named Liam who went above and beyond from start to finish. He was friendly, knowledgeable, and genuinely interested in helping me find the... もっと見る
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Refused to honour their own vouchers.website says they are valid for 5 years, but shop manager says they expired a month after issue, which is illegal under Irish law. Update So in light of the... もっと見る
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The Canon lens I bought had a dust particle between the first and second element which I found when I got home. Phoned immediately and said I would be returning it and asked the girl to check they ha... もっと見る
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企業情報
Harvey Norman Ireland - Tralee について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 8A, Manor West Retail Park, Tralee, V92 FP94, Tralee, Kerry, アイルランド
- 066 7164900
4.4
優良
231件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
item well priced and available
2025年3月24日
Harvey Norman Ireland - Tralee からの回答
Hi Vincent,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience, and hope you are pleased with your purchase. We hope to see you in store again soon!
Many thanks,
Katie.
Exceptional Customer Service…
Huge appreciation and praise for Darragh in your photo counter in Tralee. On a very sad for me he helped me to connect, sort, size and printing photos that I needed for a funeral mass. I could not speak through my tears and grief and he never asked but managed to communicate with me got my job done, whilst attending to 3 other customers in the 20 minutes I was there. His customer service etiquette is outstanding. He is a true professional and deserves acknowledgment and recognition for doing such an exceptional job and taking pride in his work. He is a true brand ambassador for your store. His professionalism, kindness and support will not be forgotten and sets the bar for all Harvey Norman employees. Thank you Darragh.
2025年3月20日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Margaret,
Thank you so much for taking the time to leave this review. We are delighted to hear of your experience with Darragh in our Tralee store and he will be delighted with your kind words. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
Harvey Norman Ireland - Tralee からの回答
Hi John,
Thank you so much for taking the time to leave this review. We are delighted to hear of your experience with the delivery of your order. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
Not great service
Came in on a Sunday as I work late all week so was my opportunity to collect the item. Got there and was told they had 3 in the back and they would get it if we waited. I had a 4 yr old with me and we waited 30-40 minutes to only have them come and tell us the item was on a high shelf and we would have to come back another day. Very disappointing after waiting around all day. I explained my partner would have to get it the next day. He went in and they asked him for my id which he obviously didn’t have. They went back and forth could they give it to him or not despite him having the email confirmation and eventually gave it to him but overall not great experience
2025年2月16日
Harvey Norman Ireland - Tralee からの回答
Hi Triona,
Thank you for taking the time to leave this review. I am sorry to hear of your experience with the collection of your online order and i have requested the relevant team look into this further with the team. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
The delivery time was brilliant!
The delivery time was brilliant!, I ordered it on Sunday and it was here on Tuesday
2025年2月17日
Harvey Norman Ireland - Tralee からの回答
Hi Lexie,
Thank you so much for taking the time to leave this review. We are delighted to hear of your recent ordering experience with us, your comments are greatly appreciated. We hope to chat to you again soon!
Many thanks,
Katie.
Pure rudeness at the till
Pure rudeness at the till, chewing gum and ignorant, having a shouting conversation with a colleague while serving ... at least their products aren't exclusive, good if you want a bit of rudeness in your day
2025年2月18日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Mark,
Thank you for taking the time to leave this review. We are very sorry to hear this. Can you please email us directly with the details of this so we can look into it with the relevant management team?
customer@support.harveynorman.ie
Kind regards,
Sean
Great service it was at my door the day…
Great service it was at my door the day after I ordered
2025年2月10日
Harvey Norman Ireland - Tralee からの回答
Hi Edward,
Thank you for taking the time to leave this review. We are delighted to hear that you received delivery of your order so quickly. We hope to hear from you again soon!
Many thanks,
Sean
You did not complete my order
You did not complete my order. You sent a screen protector without the wipes cloth and alcohol cleaner how did you expect me to install it without all that?
2025年2月9日
Harvey Norman Ireland - Tralee からの回答
Hi William,
Thank you for taking the time to leave this review. We are very sorry to hear this. If this remains unresolved can you please email us directly so we can look into this for you?
customer@support.harveynorman.ie
Kind regards,
Sean
I recommend Harvey Norman nice prices, good service and quality products!
I liked the service andcompetence of the sellers and the comfortable atmosphere in the store.
2025年2月15日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Anatolii,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our Tralee teams. If we can assist you further please do not hesitate to contact us. Kind Regards Kevin
I got wonderful Customer Service &…
I got wonderful Customer Service & Great advice on choosing my Music BT speaker. I was so happy with my purchase of a JBL Charge 5 BT Speaker. Excellent service as I had no idea what kind of system I needed.
Thank you again. Rosalyn
2025年2月11日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Rosalyn, thank you for taking the time to leave this review. I am delighted that you were given great advise in regards to your JBL speaker. If you require any further assistance in the future please don't hesitate to reach back out. Best wishes Lillie
Bought a product on line .Gave…
Bought a product on line .Gave instructions about Delivery. THEY WERE Followed to the letter..very happy with the product. Will use this service again
2025年2月6日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi John,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with your order and our service. If we can assist you further please do not hesitate to contact us . Kind Regards Kevin
Serious delivery issues was almost a…
Serious delivery issues was almost a month wait.
When it did arrive it was a used/ damaged item
Some staff were almost rude on trying to resolve issues.
Never going back
2025年1月8日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Graeme,
Thank you so much for taking the time to leave this review. We are extremely sorry to hear of your recent experience with our delivery service. Can you please e-mail the details of this to customer@support.harveynorman.ie and our teams will be able to investigate this further for you?
Many thanks,
Katie.
Do not buy online if you are not sure you want to keep your product in 100%
I purchased a keyboard online as a gift. The delivery was speedy and efficient but when i received it i was told it was not compatible with the persons computer so i went about returning it. There was not a huge amount of info on how to return things that were bought online, therefore, I had to email them. I was told bring it to a store near you for it to be inspected to see if the packaging was opened(which it wasn’t). The closest store to me is an hour away which was why I bought online in the first place. When I got to the store I waited at least 20 minutes for it to be inspected and then the return itself took another 10 to 15 minutes. I will not be purchasing again from Harvey Norman as it wasted a lot of my day and ended up being the least efficient purchase/return I’ve ever had to do.
2025年2月3日
Harvey Norman Ireland - Tralee からの回答
Hi Kathy,
Thank you for taking the time to leave this review. We are sorry to hear of your experience with your order and we will flag your comments with the relevant teams for review. If we can assist you further please do not hesitate to contact us. Kind Regards Kevin
great service
great service, Tralee team, very understanding nice polite with smile, well done keep up good work absolutely AMAZING service
2025年1月30日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Eva,
Thank you for taking the time to leave this review. We are delighted to hear of your experience with our Tralee teams. If we can assist you further please do not hesitate to contact us . Kind Regards Kevin
All very good - can't complain.
No complaint relly - except a small HDMI adapter missing in my Tab purchase. Staff were good to deal with, delivery quick - just all very professional so 5 stars.
2025年1月26日
Harvey Norman Ireland - Tralee からの回答
Hi David,
Thank you for taking the time to leave this review. We are delighted to hear of your recent experience with your order and our teams. If we can assist you further please do not hesitate to contact us . Kind Regards Kevin
I buy oil heater at 28 October and…
I buy oil heater at 28 October and today is 16 January and still my delivery didn't arrived no answer from you trying call so many time but nothing Harvey norman is very bad company for delivery
2025年1月16日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Liana,
Thank you for taking the time to leave this review. We are sorry to hear this, can you please contact us directly with your order details so we can look into this?
customer@support.harveynorman.ie
Kind regards,
Sean
From ordering online to having the…
From ordering online to having the delivery, everything was simple and straightforward. Delivery was prompt despite the awful weather. And the delivery guy was super helpful.
2025年1月7日
Harvey Norman Ireland - Tralee からの回答
Hi Carole,
Thank you for taking the time to leave this review. We are delighted to hear of your recent experience with your order and our delivery team. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
Easy to order online and the…
Easy to order online and the confirmation and pick up in store process works very well
2024年12月27日
Harvey Norman Ireland - Tralee からの回答
Hi Michael,
Thank you for taking the time to leave this review. We are delighted to hear of your recent experience with the collection of your order. If we can assist you further please do not hesitate to contact us. Kind Regards, Kevin
I would like to express my gratitude to…
I would like to express my gratitude to Tina and Jodie in the Harvey Norman store in Tralee for their help professionalism and graciousness in dealing with an ongoing problem with my Elica hob. Tina in particular went to great lengths to ensure I had a working hob in time for Christmas as I was beginning to despair. Thank you Tina you are an asset to any company that is lucky to have you as an employee.
Forever grateful - Hannah O Connor
2024年11月13日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Hannah,
Thank you for taking the time to leave this review. We are delighted to hear you of your recent experience with Tina and Jodie in our Tralee store. If we can assist you further please do not hesitate to contact us. Kind Regards Kevin
Tough start great finish
Despite the initial problems, the employees and especially Stephen from the warehouse were very helpful with the service and took care of my case immediately. The staff is very helpful.
2024年12月20日
自発的なレビュー
Harvey Norman Ireland - Tralee からの回答
Hi Adrian,
Thank you for taking the time to leave this review. We are delighted to hear you of your recent experience with our service. If we can assist you further please do not hesitate to contact us. Kind Regards Kevin
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