Ordered the trial/taster box 8 days ago. Still not received it and emailed HQ and heard nothing at all. And the RM tracking id doesn't even work. Not a good thing for any potential future orders i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The rabbits love the products and I had to contact customer services who went above and beyond to deal with my issue. Happy with my subscription. No more stressing about running out of hay and forage.... もっと見る
企業が回答しました
Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... もっと見る
企業が回答しました
Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... もっと見る
企業が回答しました
企業情報
当該企業による記述
The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!
連絡先
Red House Farm, DN5 7SU, Doncaster, 英国
- 01709234946
- hello@hay-day.co.uk
- hay-day.co.uk
4.4
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Well I have never seen my rabbit eat so…
Well I have never seen my rabbit eat so much hay ,he loves it. He clears the dish full daily and he is 4.
Definitely recommend and will be buying again, the best yet.
Thank you
2024年11月4日
HayDay からの回答
Hi Alison thank you so much for taking your time to leave us this review. We're so pleased that your rabbit loves our hay and that you're happy with the service you have received. Our team really appreciates your feedback!
My Guinea Pigs absolutely loved the…
My Guinea Pigs absolutely loved the hay. It is lovely quality and smells delicious. Love the boxes too, they've had great fun using it as a bed!
2024年11月20日
自発的なレビュー
HayDay からの回答
Hi Nicola, thank you so much for leaving us this review. We're so pleased that your guinea pigs love our hay. Our team really appreciates and values your feedback!
HayDay からの回答
Hi Safira, thank you so much for leaving us this review. We're so pleased that you're happy with our hay and the service you have received. Our team really appreciates your feedback!
Happy Bunnies Very quick delivery
Very quick delivery
Great Hay , couldn’t be better.
My rabbits are sooooooo Happy
2024年11月8日
HayDay からの回答
Hi Tracey, thank you so much for leaving us this review! We're so pleased that your rabbits love our hay. Our team really appreciates your feedback and your ongoing support for our growing business.
HayDay からの回答
Hi Michelle, thank you so much for leaving us this review! We're so pleased that your rabbits love our hay. Our team really appreciates your feedback and your ongoing support for our growing business.
HayDay からの回答
Hi Paul, thank you so much for leaving us this review! We're so pleased that your fussy bun enjoys our hay, our team really appreciates your feedback and your ongoing support for our growing business.
HayDay からの回答
Hi Steph, thank you so much for leaving us this review! Our team really appreciates and values your feedback, and your support for our growing business.
Tester box
Grabbed a tester box at the national rabbit festival for free and my buns went nuts over their Timothy hay compared to what they are used to (shop bought and general farm brown hay) Just ordered my first Box on a monthly subscription, can’t wait! Thank you :)
2024年10月22日
自発的なレビュー
HayDay からの回答
Hi Katie, it was great meeting you at TNRF and thank you so much for leaving us this review! We're so pleased to hear that your bunnies love our Tasty Timothy. Our team really appreciates and values your feedback, and your support for our growing business.
HayDay からの回答
Thank you so much for leaving us this review Charlie. Our team really appreciates and values your feedback, and your support for our growing business.
Simply the best
Simply the best, I have tried various companies including the market leaders and this Hay is enjoyed by far the most by my rabbits. The delivery is fast, communication is fantastic and the packaging is a bonus as it’s lovely. My rabbits look forward to hay too up time and get to work munching down on it as soon as it hits their feeding area.
2024年10月10日
自発的なレビュー
HayDay からの回答
Thank you so much for leaving us this review Becky. We’re super pleased to hear that your bunnies love our hay! Our team really appreciates and values your feedback, and your support for our growing business.
HayDay からの回答
Thank you so much for leaving us this review Angela. We’re super pleased to hear that your bunnies love our hay! Our team really appreciates and values your feedback, and your support for our growing business.
HayDay からの回答
Thank you so much for leaving us this review Karen. We’re super pleased to hear that you love our hay! Our team really appreciates and values your feedback, and your support for our growing business.
HayDay からの回答
Thank you so much for leaving us this review Andrea. We’re super pleased that your guinea pigs love our Timothy and Meadow Hay! Our team really appreciates and values your feedback, and your support for our growing business.
3 extremely happy bunnies
Absolutely amazing service and quality. Our 3 buns love the meadow hay, and it smells amazing.
2024年9月3日
HayDay からの回答
Thank you so much for leaving us this review David. We’re super pleased that your guinea pigs love our Moreish Meadow Hay! Our team really appreciates and values your feedback, and your support for our growing business.
Nothing special
Thought I'd give this company a try, Nothing special, dunno what all the hype is about. I think they spend more time on there fancy boxes than the quality of the hay. I'll stick with hay box, their hay is more green, smells fresher, they let you purchase a 2.5kg hand picked box, and delivery is faster.
2024年8月27日
HayDay からの回答
Hi Sam,
We’re sorry to hear that you aren’t 100% satisfied with our product. If you are able to email us at hello@hay-day.co.uk with some photos of the product - we would like to look into this further for you. The quality of our hay is what we pride ourselves on, therefore we take feedback like this seriously. It would be great for us to speak to you further about this.
Thanks,
The HayDay Team
I was very disappointed with your hay
I was very disappointed with your hay. As it was full of seeds! To the point where my 2 guinea pigs got seeds stuck in their ears and eyes! It was also a struggle to pull the hay out of the box and put into bags. I’m afraid I won’t be ordering again.
2024年8月22日
HayDay からの回答
Hi Laura,
We’re sorry to hear that you aren’t 100% satisfied with our product. If you are able to email us at hello@hay-day.co.uk with some photos of the product - we would like to look into this further for you. The quality of our hay is what we pride ourselves on, therefore we take feedback like this seriously. It would be great for us to speak to you further about this.
Thanks,
The HayDay Team
We chose the Meadow Hay
We chose the Meadow Hay, the guinea pigs LOVE it. This hay is great, and since we've had it not one sneeze or cough due to dust. I am going to start a subscription as I feel this is finally the hay for us!
2024年8月6日
自発的なレビュー
HayDay からの回答
Thank you so much for leaving us this review Florence. We’re super pleased that your guinea pigs love our Moreish Meadow Hay! Our team really appreciates and values your feedback, and your support for our growing business.
amazing hay
amazing hay,first time order as was disappointed with my usual hay supplier,but i wasn't disappointed with Hayday and it gets the seal of approval from my two guinea pigs
2024年8月1日
HayDay からの回答
Thank you so much for leaving us this review Clare. We’re super pleased that your guinea pigs love our hay! Our team really appreciates and values your feedback, and your support for our growing business.
Great service, delivery and quality
Great service, easy to order and box came the very next morning.
Lovely soft quality fresh hay, my guinea pigs love it. Very impressed with service, so will definitely be ordering again.
2024年8月1日
HayDay からの回答
Thank you so much for leaving us this review Suzanne. We’re super pleased that your guinea pigs love our Moreish Meadow Hay! Our team really appreciates and values your feedback, and your support for our growing business.
Best hay ever!
Great customer service.
Great product! My bunnies absolutely devour the Timothy hay! Keep up the amazing job 🤩
2024年8月6日
自発的なレビュー
HayDay からの回答
Thank you so much for leaving us this review Chloe. We’re super pleased that your bunnies love our Tasty Timothy Hay! Our team really appreciates and values your feedback, and your support for our growing business.
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