Ordered the trial/taster box 8 days ago. Still not received it and emailed HQ and heard nothing at all. And the RM tracking id doesn't even work. Not a good thing for any potential future orders i... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The rabbits love the products and I had to contact customer services who went above and beyond to deal with my issue. Happy with my subscription. No more stressing about running out of hay and forage.... もっと見る
企業が回答しました
Our bunnies LOVE HayDay! We started using HayDay about a year ago after trying their tester pack and have been ordering Timothy Hay and Ryegrass Hay ever since. The packaging is all plastic free whi... もっと見る
企業が回答しました
Both of my rabbits are 4 years old so I’ve tried a lot of different hay to see what they like best and HayDays hay is genuinely THE best I’ve come across I wish I’d found them sooner. It smells lovely... もっと見る
企業が回答しました
企業情報
当該企業による記述
The NEW Way To Feed TASTY Hay! At HayDay, we produce high-quality and highly nutritious hay for small pets, grown on our family farm in Yorkshire. We grow and produce all of our premium hay products for rabbits, guinea pigs, chinchillas and degus in house: meaning we manage the whole process from field to nibble! Our story began with brothers, Tom and Mike, whose family has been growing a range of crops on the farm for many years! Over the last 10 years, they have become experts in producing premium hay. All whilst doing whilst we can give back through sustainable initiatives on our farm. We can barn dry the hay right here on our farm in Yorkshire using green energy (so we don’t have to rely on the British weather!) so you can rest assured your hay will be premium quality every time. We are champions of our environment and have initiatives to reintroduce hedgerows and wildflowers and are constantly improving our farming practices - you can see more about this on our website! With a product range which varies from suitable everyday feeding hays such as timothy hay and meadow hay, to ryegrass and oat hay to diversify your pets diet - our excellent Trustpilot reviews say everything you need to know about us. Our packaging is 100% plastic free, 100% recyclable or used as a way of minimising waste. With a service that delivers your small pets hay directly to your door with our flexible and easy to manage subscriptions - you can never forget your small pets HayDay! Head to our website or our socials to find out more!
連絡先
Red House Farm, DN5 7SU, Doncaster, 英国
- 01709234946
- hello@hay-day.co.uk
- hay-day.co.uk
4.4
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rabbits love the hay…
Rabbits love the hay and I like that the boxes are easier dimensions to find a place for than some others.
2024年7月8日
HayDay からの回答
Thank you so much for leaving us this review Ann. We’re super pleased that your rabbits love our hay! Our team really appreciates and values your feedback, and your support for our growing business.
Unfortunately the hay isn’t great quality
Unfortunately the hay isn’t good quality, too dusty and too small, no long stalks and one of my guinea pigs has been coughing.
2024年7月11日
HayDay からの回答
Hi Vanessa, we’re sorry to hear that you aren’t 100% satisfied with our product. If you are able to email us at hello@hay-day.co.uk with some photos of the product - we would like to look into this further for you. The quality of our hay is what we pride ourselves on, therefore we take feedback like this seriously. It would be great for us to speak to you further about this.
Thanks,
The HayDay Team
HayDay からの回答
Thank you so much for leaving us this review Roxana. We’re super pleased that your rabbits love our hay! Our team really appreciates and values your feedback.
Bun loves the rye hay but …
Bun loves the rye hay but a delivery took longer than expected. Fortunately the next box arrived within the specified time.
Lesson learned! Don't let your hay get too low!
2024年6月10日
HayDay からの回答
Thank you so much for leaving us this review. We’re happy to hear that your bunnies love our Ryegrass Hay! As a new and growing business, we really value your opinion and we will be sure to pass your feedback onto our courier partners for a more efficient delivery in future.
The Best Hay
My bunnies love HayDay. Timothy, Meadow, Ryegrass and Alfalfa Hay we tested and all of them are delicious. I’m in love as well in design of boxes and how practical packaging can be. Next Day delivery is perfect option. I can fully recommend HayDay.
2024年6月6日
HayDay からの回答
Thank you so much for leaving us this review Karolina. We’re super pleased that your bunnies love our hay and that you are happy with the quality of our products too! Our team really appreciates and values your feedback.
HayDay からの回答
Thank you so much for leaving us this review Siobhan. We’re super pleased that your bunnies love our hay and that you are happy with the quality of our products too! Our team really appreciates and values your feedback.
First time I've used this Company and...
First time I've used this Company and I'm very impressed. Very well packaged and the Timothy and meadow hay were very fresh. My two guinea pigs love this new hay. I've never seen either of them have so much enthusiasm. Tried others online and have been met with
disappointment of dust, small strands and just generally substandard, but this company has got the packaging and freshness spot on. You can use the boxes they came in as the hay storage (brilliant idea how the top of the box can be closed) Talk about Hay Day, more like made my day seeing my little pigs thoroughly enjoying it.
2024年4月30日
HayDay からの回答
Thank you so much for leaving us this review Jo. We’re so pleased that your two guinea pigs love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
HayDay からの回答
Thank you so much for leaving HayDay this review. We’re so pleased that your bunnies love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
Easy ordering
Easy ordering, fast delivery and the best of all my Lola loves the ryegrass, I will be trying more 👍🏻
2024年5月8日
HayDay からの回答
Thank you so much for leaving HayDay this review. We’re so pleased that Lola loves our Ryegrass Hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
HayDay からの回答
Thank you so much for leaving this review Rose. We’re so pleased that your bunnies love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
I highly recommend this hay to all…
I highly recommend this hay to all small pet parents. Its exceptional quality has made it a favorite among our bunnies—they simply refuse to munch on anything else!
2024年3月1日
自発的なレビュー
HayDay からの回答
Thank you so much for leaving this review Veronika. We’re so pleased that your bunnies love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
Always superb service and quality !
We absolutely love HayDay. Our recent order consisted of the much anticipated Ryegrass. As always it is of superb quality! The 1 kg box is a perfect size , fully stuffed and always delivered promptly. Sylvester is obsessed! And as an added bonus, we have plenty of golden poops. Thank you HayDay
2024年5月7日
自発的なレビュー
HayDay からの回答
Thank you so much for leaving this review Viktoriya. We’re so pleased that the beautiful Sylvester loves our new 1kg Ryegrass Hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
Cheers to golden poops!
The best hay provider
My orders have always been delivered in timely manner, sometimes surprisingly quick. HayDay provides amazing hay; green, fresh, tastes delicious. Tasty Timothy is definitely my rabbits' favourite.
2024年4月9日
HayDay からの回答
Thank you so much for leaving this review Suri. We’re so pleased that your rabbits love our Tasty Timothy Hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
HayDay からの回答
Thank you so much for leaving this review Cheryl. We’re so pleased that you love our hay and our team really appreciates and values your feedback!
Good value and high quality
Great value for 2 large boxes of hay and they’re packed tight so you certainly don’t feel there is any scrimping on quantity. The Guinea pigs seem to go wild for both the Timothy and Meadow hay so they give a seal of approval. I’m no expert on telling the quality of hay but HayDay hay seems vibrant colour compared to the dull green of more massed produced pet shop offerings with a lovely clean hay smell. I think I’ll stick to HayDay from now on as it certainly seems high quality, reasonable price for the quantity and very much satisfies the guinea pigs!
2024年4月2日
HayDay からの回答
Thank you so much for leaving this review Bruce. We’re so pleased that your guinea pigs love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
Great quality hay which my bunnies…
Great quality hay which my bunnies love! I only buy them Hay Day now. The boxes are great for them to play in and jump on too
2024年3月11日
HayDay からの回答
Thank you so much for leaving this review Kirsty. We’re so pleased that your bunnies love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
The greenest timothy hay, golden poops galore!
Rabbits absolutely loved the timothy hay, the sample box was adorable and very well made so didn't take any damage during delivery, and we ordered a box based on the rabbits' reaction and the golden poops that came out just from the sample! We have switched hay providers to Hay Day now :)
Our only issue was that it took a week between Hay Day posting the sample and Royal Mail delivering it to us - not Hay Day's fault, but something to keep in mind when ordering a sample. Luckily the delivery of the actual hay box we ordered was via DPD and VERY fast :) so didn't have to wait long at all after ordering!
2024年2月27日
HayDay からの回答
Thank you so much for leaving this review Laura. We’re so pleased that your bunnies love our hay and that you are happy with the service that you have received from us! Our team really appreciates and values your feedback.
Moreish Meadow
Recently received my order of Moreish Meadow . Cannot fault it ! Gorgeous smell & colour , and the bo it comes in is the best I have had hay in . Easy to store, so great if you want to stock up 😊👍🐰❤️
2024年3月4日
HayDay からの回答
Thank you so much for leaving this review Christine. We’re so pleased that your small pet's love our hay and that you are happy with the service that you have received from us! Our team really appreciates this feedback.
Amazing green Timothy hay, delivered to your door!
Speedy delivery,great sized box, the Timothy hay is the best smelling & greenest I have seen from a British company! The meadow hay also smells amazing and is very green, I wish it was longer strands tho. All my guinea pigs absolutely luv it so definitely will be an ongoing customer!
2024年2月26日
HayDay からの回答
Thank you so much for leaving this review Jaki. We’re so pleased that your guinea pigs love our hay and that you are happy with the service that you have received from us! Our team really appreciates this feedback.
The hay box arrived damaged
The hay box arrived damaged and the delivery company had taped it up. I’m not sure whether I have lost some of the hay.
2024年2月28日
HayDay からの回答
Hi Juliet,
We always welcome feedback, good or bad, as it is valuable to us as a small business. We are sorry to hear that your box has arrived damaged.
Please could you get in contact with our team at hello@hay-day.co.uk where we will arrange to send you a replacement.
Kind regards,
The HayDay Team
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