I ordered two grinders around Tuesday, and now I’m sitting here Saturday morning still looking at “On Its Way to USPS.” USPS hasn’t even received the package yet. Then I found out their shipping... もっと見る
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I bought two Human Grade Cauldron Flower Bowls. They said, "Made from high-quality borosilicate glass, it offers durability and a secure fit for smooth, consistent airflow." It is not true. Both b... もっと見る
I should have read reviews before I ordered, silly me.l. If you want to receive product in a reasonable amount of time (less than one month) I suggest shopping elsewhere. I cancelled payment after the... もっと見る
企業が回答しました
Very low-quality glass, Bought a "Ash Catcher" the glass was so weak the inter percolating unit gave out & broke off causing all the arms to break. Never dropped it the outer glass is still perfect.... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
The universe's best online head shop is Headshop; period. We feature a best-in-class selection of glass pipes, bongs, vaporizers, dab rigs, and other smoking accessories. Our customer service is second to none so no matter what you need, our staff can help...
連絡先
101 West Chesapeake Avenue 101, 21285, Towson, 米国
- 8004208990
- customerservice@headshop.com
- headshop.com
1.9
期待以下
235件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A little bait and switch
Headshop.com took my order and money, then cancelled it the next day. I used a coupon that they offered, and after my order was cancelled, I was told the coupon shouldn't have worked for the item I bought, but I could still purchase it a full price. Seems like a little bait and switch to me.
2022年3月10日
Headshop からの回答
Peter, you've reached out to us why your order was cancelled on the same day you put your order and later that same day you were refunded which obviously we didn't take your money. We were so grateful because you reached out to us that we were able to explain why and able to express our appreciation for your understanding. Seems like we didn't meet your expectations after all. Again, sorry for that and hope to meet your expectations in the near future by giving us another shot.
No good!
I placed 2 orders and received nothing. The email said out of stock on my 2nd order right after reading the site stating it was in stock and ready to ship. On my charge card bill, I was billed for the 1st order although headshop says I was refunded. The 1st order I placed never arrived, so I checked on it only to find it was out of stock, but I was not notified until I looked into it-no notice from headshop. I will never trust this site again and have already found one that actually delivers on the product with no problems.
2022年3月10日
Headshop からの回答
Janet, we are truly saddened by this experience of yours. You were refunded on your 1st order the same way as on your 2nd, which you received and is a much bigger amount. How $27.40 seems like much to you, is in the same sense why we can't afford to lose you as our valued customer. So sorry for this but thank you though. There's so much for us to further improve our service. Hope to rectify this by another satisfactory experience with us in the future.
High quality product that definitely…
High quality product that definitely gets the job done!
2022年3月6日
Headshop からの回答
Hi there CDC! We are truly grateful and happy for you taking the time to write us a review. What really makes us happier is your satisfaction. All the best and we look forward to providing great service and products that will satisfy you the soonest time!
Headshop からの回答
Hi Michael! We are more than happy for your satisfactory experience with us and we really appreciate you putting that in a review. Really means a lot to us. All the best for you and thank you for being a cool Headshop customer! We look forward to giving you another satisfactory experience again.
Headshop からの回答
Hi Kathryn! I would just like to really appreciate you for sparing us your time to write us a review. It means a lot to us. Your words made it special and even more because your husband loves the grinder. All the best for you and your husband and looking forward to doing business with you soon!
Great Products!
I received a grinder and some papers from Headshop and I will definitely be using them again. This isn't my first time ordering and it probably won't be my last! Thanks
2022年3月1日
Headshop からの回答
Hi there again Weston! It's really a great joy for us to hear your satisfactory experience with us. Thank you for taking the time to write us a review. This really means a lot to us. We are always on the lookout to see you with Headshop. All the best for you Weston!
This product is crap
The people helping where extremely nice that's why I'm giving 2 stars, about the product though.. all honesty I was hoping for a tiny finger flipper to be honest, like it's a tool for dabbing not a fancy spoon to help cook pasta but not do a good job of it. The rivets where not placed hard enough either and I had to do that myself, was extremely wobbly before i did what i did but guessing from the feel of the metal it's made of some type of alloy while the spoon part is just punched sheet metal. I also plan on braking off half the spoon off because that's way too long and weird, I'll make a new even better spoon with a hammer and flame. I love you guys but like this is crap I'm sorry. Lovily idea but do back it up. Also I recommend making it smaller everyone would be happier, everyone I've seen and talked to said the same thing about how it be better. If not oh well have a good one guys.
2022年3月1日
Headshop からの回答
Hi Ethan! Thank you so much for appreciating our help. We are always more than happy to provide help with all our customers. Customer satisfaction is our priority. Thank you for your review. All Headshop reviews are highly valued such as yours. This will surely enable us to further develop our products and services. Hope to do business with you anytime soon. Thanks again!
I just put in my order for a new vaporizer
I just put in my order for a new table vaporizer. Not a cheap buy. They have not gave me much info besides the usps tracking number that hasn't even been created yet. And then I found the same product elsewhere for a good amount cheaper. Hopefully it's all worth the wait with these guys.
2022年2月28日
自発的なレビュー
Headshop からの回答
Hi Marc! I've checked your tracking number and I'm glad to let you know that your item is on it's way. Please reach out to customerservice@headshop.com for an update. We are more than willing to do that for you. Thank you and we look forward to hearing from you soon!
This is the first time ordering from… yes
This is the first time ordering from headshop. I purchased a volcano hybrid. I didn’t receive my purchased order number so I reached out to customer service. They were quick to respond and get The order number as well shipping was super fast will be coming back for more products 😃😃😃 thanks Headshop
2022年2月27日
自発的なレビュー
Headshop からの回答
Hi there! You are now officially one of our cool Headshop customers. Thank you for sharing your experience with us and we are incredibly grateful for your review. Just in case you need further assistance with your future products, please reach out to customerservice@headshop.com again. We would be more than happy to serve you!
Headshop is THE spot for bongs
Headshop is THE spot for bongs, water pipes and percolators. Huge selection of quality craftsmanship products at reasonable prices, speedy delivery and did I mention quality. 14” 14mm beaker is my go to. I have Parkinson’s disease and often drop or knock things over. I drop this piece, no worries.
2022年2月27日
Headshop からの回答
All the best in everything for you Jerry! I can't thank you enough for taking the time to write this review. It means a lot to us. We're truly grateful for customers like you and we do hope you stick with us for years to come. Thanks again!
Best head shop ever
They have the best selection of premium cannabis gear I've found yet. There was some confusion regarding my order and their staff took AMAZING care of me. I highly recommend and will order again.
2022年2月26日
Headshop からの回答
Thanks! We would love nothing more than to help our Headshop customers, JB. Your satisfaction is our priority and we are so glad that our service team provided satisfactory assistance for you. We look forward to seeing orders from you soon and thank you for highly recommending us. Your kind words made our day!
Headshop からの回答
Thank you so much for taking the time to leave us a review, Breana! It is truly appreciated. It's always a great delight to us when we were able to provide an experience to remember to our customers. Thanks again and we hope to do business with you again soon!
Little to now support form customer…
Little to now support form customer service will not be ordering form again i did but it took over a week to ship i sent a email that day i had email many times to get any response and when i didni was told ot was fixed and it wasn't took like two weeks to finally get it
2022年2月22日
Headshop からの回答
Richard, looks like you had entered an incorrect address. Our customer support team was able to correct this for you but it seems like it did cause a delay. Sorry about that, we did try to minimize that. Please let us know if you have anything else there you need as I would be more than happy to help further.
Easy Ordering Process and Friendly Service
I really enjoy the shopping experience and how prompt deliveries are when placing orders. I have placed two order thus far and both experiences were smooth; no delays, prompt reminders and updates, well-packaged materials, and friendly service. You can bet I will continue to shop at Headshop. My only recommendation is that they let you know when an order has been split into multiple deliveries. I was unaware that my first order was split into three deliveries, so I assumed I had missing product on the first delivery of my first order.
2022年2月20日
Headshop からの回答
Wishing you the best in everything, Ric! Above all else, your recommendation is truly valued and appreciated. We are very pleased about your satisfactory experience with us and thank you for letting us know. We look forward to doing business with you anytime soon.
my bong works fine however i was…
my bong works fine however i was missing the second part of my order. i never reached out to try and fix the problem i’m sure they would’ve been helpful but quality is good, i’d buy again
2022年2月20日
Headshop からの回答
Hi Serena! So sorry to hear about this. Please reach out to customerservice@headshop.com at your convenience. Sure we would be more than happy to help you out and make this right. Glad you're happy with your item. Again, so sorry for the inconvenience and thank you for being one of our coolest customers.
Sent the wrong item and shipping took…
Sent the wrong item and shipping took forever. Will never shop here again
2022年2月19日
Headshop からの回答
Chris, I apologize for the inconvenience again. I must say that wrong items and shipping issues can be truly frustrating. We did our best to get you the correct item and we have done corrective measures to avoid this from happening again. Hope you have enjoyed your item and we really hope to see your next purchase with us. So sorry for the experience!
Came broken and they did offer…
Came broken and they did offer replacement or refund.
Also tastes burnt after a few uses
2022年2月17日
Headshop からの回答
Hello Kennedy! Delivering goods without damage is among the courier management challenges faced by courier companies. Like the two of us, couriers too are for sure not happy when this happens. Thank you for the review and we hope to do business with you again soon!
The item arrived quickly!
The item arrived quickly and the process was easy and user-friendly.
2022年2月8日
Headshop からの回答
Hey Thomas, we're delighted to know about the quick arrival of your item and that you had a great time with the ordering process! Thank you so much for sharing your review with us. It is always our great joy to receive one. Again, thank you and we look forward to seeing your orders soon!
Very disappointing
Very disappointing, tried buying some OCB papers a month ago but it never ended up showing up, apparently they ran out of them but still listed it as "Stocked" at the time of purchase, still waiting on them.
2022年2月7日
自発的なレビュー
Headshop からの回答
Hi there! Sorry about that. Thank you for your feedback. We still have a lot of room for improvement. Please reach out to customerservice@headshop.com and we would be more than happy to assist you with anything especially with OCB papers. Looking forward to hearing from you Galileo!
Headshop からの回答
Sorry for the inconvenience this has caused you Tommy! You were refunded for the other (2) two items because of some restrictions in your country. We have looked and are currently working on this matter and hoping for a positive result so we can continue doing business with you. Fingers crossed to have this happen in the soonest possible time.
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