I have given them 3 as I love the table but the matching bench has warped resulting in a wobble which means it is not stable. Despite contacting them initially on 3rd December 25 and several times... もっと見る
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Great quality products at reasonable prices and great customer service throughout. Very happy with our order of reclaimed wood dining table, bench and scandi chairs. All well crafted, delivered on tim... もっと見る
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Our whole interaction with this company from start to finish was absolutely outstanding! We chose the beauty and simplicity of the mango wood collection but also chose because of the company’s ethos.... もっと見る
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I’ve used Hemming and Wills a few times now, after first purchasing a reclaimed wood kitchen table and bench from them a couple of years ago. I’m forever getting compliments on the table and people al... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Hemming & Wills. We believe you shouldn’t have to compromise on style or quality to create a home that feels truly yours. We design and curate contemporary furniture, made from natural materials, chosen for lasting comfort and durability. We stand against fast furniture and passing trends, creating pieces made to stay. From FSC-certified and reclaimed wood ranges to thoughtfully balanced designs that grow more meaningful over time, sustainability and responsible sourcing are how we work. And while we care deeply about what we make, we care just as much about how it reaches you. From first browse to final delivery, we aim to make the experience personal and genuinely helpful, a difference our customers notice, and reflect in their reviews every day.
連絡先
Colony, One Silk Street, M4 6LZ, Manchester, 英国
- 0330 133 1233
- care@hemmingandwills.co.uk
- hemmingandwills.co.uk
4.4
優良
221件のレビュー
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Beautiful table and bench
Absolutely incredible experience purchasing this table from Hemming and willis their product is amazing quality and the delivery was quick.
I will definitely be purchasing some more pieces of furniture from Hemming and willis in the near future.
2024年12月20日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Kate, what a lovely review to receive!
We look forward to hearing from you again in the near future!
Have a wonderful Christmas and best wishes for 2025!
Many thanks,
Danielle @H&W
Superb
From beginning to end the service and correspondence were amazing- and the Maple dining chairs are beautiful and so comfortable, guests didn’t want to leave. Thank you
2024年12月14日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Janet, this is so great to hear!
Hope you have a wonderful Christmas and best wishes for 2025!
Many thanks,
Danielle @H&W
Great Quality, Great Service
Great, unique piece of furniture- high quality and easy to install.
Pricing is also highly competitive given the quality of the furniture, and nice to know its built and shipped locally
2024年10月30日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for the lovely feedback, James!
Hope you have a wonderful Christmas and best wishes for 2025!
Many thanks,
Danielle @H&W
Fantastic quality chairs
Fantastic quality chairs! Great customer service too and kept us up to date with the delivery timescales.
2024年11月30日
自発的なレビュー
Hemming & Wills からの回答
Great to hear - thanks Gemma!
Have a wonderful Christmas - best wishes for 2025!
Many thanks,
Danielle @H&W
Hemming & Wills からの回答
Thanks so much for the lovely feedback Stuart, much appreciated!
Happy Christmas!
Best wishes,
Danielle @H&W
Amazing Product, Amazing Service
We purchased a throw for our bed, the quality was like nothing we’d seen on high street stores! We’d been looking for at least 6 months when we found Hemming & Wills. Amazing product, amazing service! Highly recommended, will shop again!
2024年10月15日
自発的なレビュー
Hemming & Wills からの回答
Thanks for the great feedback, Toby!
Look forward to hearing from you again in the near future!
Happy Christmas!
Best wishes,
Danielle @H&W
Reclaimed wood dining table…
Ordered the reclaimed wood dining table and it is beautiful. I'm incredibly happy with it and it was shipped very quickly and arrived on time with good tracking. The gentlemen who set it up were really lovely and professional. Absolutely no complaints and I'd highly recommend.
2024年11月19日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for the wonderful feedback Sarah, we're so pleased to hear you're happy!
Feel free to send across some photos for us to show off!
Have a great Christmas!
Best wishes,
Danielle @H&W
Beyond disappointed- faulty table
Beyond disappointed. Table delivered: the bench and table both wobbled- the delivery guys suggested putting ‘spacers’ under the bench (wrong advice). Table then developed yellow/orange marks on it. We hadn’t used the table (awaiting for it to be remedied). The company used us of making the marks on the table (we did not). Had a lot of back and forth with customer service and 2 visits- not all problems solved. Eventually gave up & asked for a refund. Exhausted with the number of mistakes, accusations and mis-communication. Perhaps one of the worst experiences- I lost the energy trying to get it fixed.
2024年10月25日
自発的なレビュー
Hemming & Wills からの回答
Hi Bina
Thank you for sharing your feedback. We're sorry to hear about your disappointment, as providing quality products and excellent customer service is very important to us.
We appreciate the opportunity to address the concerns you raised. Over the course of our interactions, we arranged multiple visits to resolve the issues with your table and bench. Several defects were rectified during this process; however, the remaining marks on the table did not appear to be a manufacturing defect. Such marks are typically caused by an external reaction, rather than just appearing over time.
Despite this, we did agree to rectify the issue for you on a site visit. There was some confusion on the driver's side regards this and it's something we can learn from. We did however offer to go above and beyond to fix this issue for you.
Regarding the table’s wobble after it was moved, we do not believe any adjustments made during the workshop visits would have impacted its stability. The most significant change appeared to be its relocation during the site visit.
We understand the frustration caused by this situation and apologise if any communication along the way added to your dissatisfaction. Despite the challenges, we were committed to working with you toward a resolution before the cancellation.
I have reached out to you via phone and email to discuss your concerns further. Unfortunately, I have not been able to make contact. I welcome you to get in touch if you would like to discuss your feedback in more detail and as mentioned in my last email to discuss a goodwill gesture as a way of an apology.
We are sincerely sorry for the experience you had and thank you for your feedback. Your input is valuable in helping us improve, and we wish you the best going forward.
Many Thanks
Gary
Beautiful, well made table and chairs
I ordered the Kingston table and 8 chairs from Hemming and Willis on Tuesday and it arrived on Thursday! Absolutely brilliant service.
I emailed asking to change the colour of the chairs, which was done without any issues.
We decided to build it ourselves, which was a simple, straightforward project.
Amazing quality table and chairs, exactly what we were looking for to finish off the dining room.
The delivery team were superb.
2024年11月21日
自発的なレビュー
Hemming & Wills からの回答
Great feedback Michelle, thanks so much!
We're so pleased to hear the delivery was quick, efficient and assembly was straight-forward!
Feel free to send across some photos for us to show off!
Happy Christmas!
Best wishes,
Danielle @H&W
Table and bench
Table and bench ordered. Products were exactly as described and very happy with them! Delivery slightly faster than expected!
2024年10月7日
自発的なレビュー
Hemming & Wills からの回答
Thanks for the lovely feedback Chris, much appreciated!
Feel free to send across some photos!
Best wishes,
Danielle @H&W
Excellent from start to finish
It's always a bit of a risk ordering a product on line but I'm so very pleased I chose Hemming & Wills. My new kitchen table and benches are perfect. From start to finish there was excellent communication with the company. The two guys who delivered and constructed them were efficient, really pleasant and had a good sense of humour which was needed with my young puppy dog 'helping'!
The credentials of the company are impressive and that matters a lot to anyone with an environmental conscience and wishes to support well-known and great charities.
To sum up: I highly recommend Hemming & Wills!
2024年10月31日
自発的なレビュー
Hemming & Wills からの回答
Wonderful feedback to receive Sue, thanks so much!
We're so delighted you took the risk and supported a small business, this will help us continue to support important charitable, sustainable and humanitarian causes!
Also, feel free to send across some photos for us to admire!
Best wishes,
Danielle @H&W
Beautiful chairs
Beautiful chairs, delivered a bit late but understandably not the company's fault. Customer service really nice.
2024年10月4日
自発的なレビュー
Hemming & Wills からの回答
Thanks for the lovely feedback Octavia, apologies again for the delay!
We're so pleased you love them!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Unfortunately sent the wrong colour…
Unfortunately sent the wrong colour bench but went above and beyond to get the correct item to me in time for a planned party. Beautiful chairs and bench, will last for years
2024年10月2日
自発的なレビュー
Hemming & Wills からの回答
Thanks for the honest feedback Jill, apologies again for the error, but glad to hear it was resolved for you promptly and you love your new table and bench! Enjoy!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Absolutely delighted with my dining…
Absolutely delighted with my dining table, I’ve searched for a 300cm table and finally found what I was looking for at such a great price. Was kept in the loop regarding order and delivery date. Arrived on time, two drivers carried it into the house, set it up and gave us instructions on how to care for the table. Would highly recommended if your deciding 👌
2024年8月31日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Karen, this is so great to hear! We're delighted you found what you were looking for with us! And big thanks in advance for the recommendations, much appreciated!
Feel free to pop some photos across of your new table, for us to admire! :)
Have a lovely weekend!
Best wishes,
Danielle @H&W
Absolutely love our new table and bench!We are really thrilled with the quality…
We are really thrilled with the quality and appearance of our new table and bench. The service we experienced from ordering on-line, email correspondence, delivery and construction of the table and bench was excellent. I can only highly recommend this company. Many thanks.
2024年9月6日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Kathleen, this is so great to hear! We're so pleased you're happy!
And big thanks in advance for the recommendations! We hope to hear from you again in the future too! Feel free to pop across any photos of your new table and bench, for us to admire!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Great product and service
Recently received our new table and chairs. Really happy with the purchase. Ordering and delivery were great and pretty quick considering the quality.
2024年9月12日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Nicola, this is so great to hear! So delighted you're happy!
Feel free to send across some photos for us to admire/show off!
Have a great weekend!
Best wishes,
Danielle @H&W
Beautiful table.
Beautiful table.
Great price. Great customer service. Able to chose a date I wanted. Had to rearrange twice but it was not issue at all. Really happy. Will be shopping again!!
2024年8月31日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for the wonderful feedback, it's truly appreciated!
We're so pleased you're happy! Feel free to pop across some photos for us to admire!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Quality table and bench
Love our reclaimed ‘driftwood’ reclaimed table and bench! Lovely quality, well made and looks fab with the banquette we bought. Would recommend 👍🏼
2024年9月5日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Matt, we're really pleased to hear this!
Feel free to pop a photo across for us to admire and maybe show off on socials?!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Very pleased with our reclaimed wood…
Very pleased with our reclaimed wood table. All delivery communication good and delivered on time.
2024年8月27日
自発的なレビュー
Hemming & Wills からの回答
Hi Liz, thanks so much for the lovely feedback!
Feel free to pop a photo across for us to see!
Have a lovely weekend!
Best wishes,
Danielle @H&W
Beautiful table and chairs!
Beautiful table and chairs!! I felt a little worried ordering online but went on trust pilot and read the reviews which were really reassuring- and true. Company was excellent, delivery was ahead of time scale gives. We are over the moon with our gorgeous dining room set and cannot wait to show it off.
2024年9月5日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Janine for your lovely, honest feedback! We're so pleased you had a read through our reviews to put your mind at ease before ordering! We're delighted you're happy!
Feel free to pop across some photos once you're set up, for us to admire and show off too! :)
Have a great weekend!
Best wishes,
Danielle @H&W
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