I have given them 3 as I love the table but the matching bench has warped resulting in a wobble which means it is not stable. Despite contacting them initially on 3rd December 25 and several times... もっと見る
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レビュアーのコメントを見てみましょう
Great quality products at reasonable prices and great customer service throughout. Very happy with our order of reclaimed wood dining table, bench and scandi chairs. All well crafted, delivered on tim... もっと見る
企業が回答しました
Our whole interaction with this company from start to finish was absolutely outstanding! We chose the beauty and simplicity of the mango wood collection but also chose because of the company’s ethos.... もっと見る
企業が回答しました
I’ve used Hemming and Wills a few times now, after first purchasing a reclaimed wood kitchen table and bench from them a couple of years ago. I’m forever getting compliments on the table and people al... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Hemming & Wills. We believe you shouldn’t have to compromise on style or quality to create a home that feels truly yours. We design and curate contemporary furniture, made from natural materials, chosen for lasting comfort and durability. We stand against fast furniture and passing trends, creating pieces made to stay. From FSC-certified and reclaimed wood ranges to thoughtfully balanced designs that grow more meaningful over time, sustainability and responsible sourcing are how we work. And while we care deeply about what we make, we care just as much about how it reaches you. From first browse to final delivery, we aim to make the experience personal and genuinely helpful, a difference our customers notice, and reflect in their reviews every day.
連絡先
Colony, One Silk Street, M4 6LZ, Manchester, 英国
- 0330 133 1233
- care@hemmingandwills.co.uk
- hemmingandwills.co.uk
4.4
優良
221件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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Seamless from beginning to end
Seamless from beginning to end, would (and have already) used them again!
2022年10月27日
自発的なレビュー
Hemming & Wills からの回答
Hi Simon, thank you for the kind words!
Delighted to hear you're a returning customer too! So great to know!
If you need any assistance in future, you know where we are! :)
Best wishes,
Danielle @H&W
Great company and product!!
Great company and great quality product!!
Good communications and delivery set up of the product..
A table and bench seat..
Looks great, I'm really happy with it!!
Thankyou!
2022年11月17日
自発的なレビュー
Hemming & Wills からの回答
Hi Katy, thanks so much for your lovely feedback on both our products and service!
We're so glad you're happy with your new table and bench! If you need any assistance in future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Highly recommended
Brilliant service . Great table. Great quality. Very happy. Just what we wanted. We've had lots of comments on the table.
2022年11月7日
自発的なレビュー
Hemming & Wills からの回答
Hi Nicola, thanks for your lovely feedback on our products and service. We're delighted you're happy with the quality!
If you need assistance in future, please don't hesitate to ask, the team here will gladly help!
Best wishes,
Danielle
Absolutely delighted with my table from H&W
Absolutely delighted with my table from Hemming & Wills. I had a specific requirement for a table that would extend but didn't lose it's rustic charm and they talked me through the options and couldn't do enough to help me! Great communication throughout, delivered on time and the delivery guys put the table together for me so the experience was stress free from start to finish! The after care service has been equally as good with information on how to care for my table and any queries I have had have been answered by the Customer Care team quickly. I can't recommend Hemming & Wills highly enough - what a great small business who really care!
2023年1月13日
自発的なレビュー
Hemming & Wills からの回答
What a wonderful review! Thanks so much Helen! As a small business, it really does mean a lot!
Very glad to hear the team assisted you along the way, with your specifications. It's great to hear that the delivery service was smooth and efficient too!
I'll ensure your lovely feedback is passed onto the team! If you need any further assistance from us in the future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Excellent customer service
We ordered a reclaimed wood dining table that we needed to be slightly narrower that standard. This was not a problem for team and the table was made at no extra cost.
When the table was delivered a few weeks later, there was a small crack that we didn't notice at first. As we did, Zarc from the Care team told us to monitor it and send pictures. After 2 months, the crack had become big and thus the table top was exchanged.
Absolutely brilliant customer service, I never experienced anything like it before. Thank you Zarc and H&W team.
2023年1月17日
自発的なレビュー
Hemming & Wills からの回答
Hi Christina,
Thanks so much for your kind words and honest feedback on your experience with us! Very glad to hear your concerns were resolved promptly and professionally by Zarc and team. 🙂
If you need any further assistance in future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Great product and service
The company had great communication and delivery of the table was prompt. The table is stunning and is wearing well. I'd highly recommend using them.
2022年10月25日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for your lovely feedback Lindsey! It's really appreciated! We're so pleased that you're happy with both our products and service!
If you need any assistance in the future, please don't hesitate to get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
Beautiful product, excellent service
Beautiful products and excellent service - highly recommend!
2022年10月17日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much Anna, what a lovely review!
We're so glad you're happy with our products and service! If you need any assistance in future, please don't hesitate to get in touch, the team will gladly help!
Best wishes,
Danielle @H&W
Great quality product
Great quality product. Delivered earlier than expected before Christmas which was great. Exactly what we were looking for!
2022年12月1日
自発的なレビュー
Hemming & Wills からの回答
Amazing feedback, thanks so much!
So glad we were able to deliver to you in time for Christmas too! If you need any assistance in the future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @H&W
So pleased with my table
So pleased with my table, looks great and excellent quality. Delivered quickly and v easy process- would recommend
2022年10月24日
自発的なレビュー
Hemming & Wills からの回答
Hi Catherine,
It's so great to see this lovely feedback, thanks so much for your kind words!
We're delighted that you're happy with the quality! If you need any assistance in the future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @H&W
Amazing table, amazing customer service!
I cannot say how pleased I am with the team at Hemming and Wills. I was worried about ordering a table online without being able to see and feel it but we are absolutely thrilled with the reclaimed wood in ‘driftwood’. It has the most beautiful natural finish and smell and the colour is perfect for our space. They also went above and beyond to make sure we had the table for Christmas, despite the fact that I made a mistake when ordering which means it should have arrived end Jan. Thank you so much Danielle and team, you are a brilliant lot!
2022年12月22日
自発的なレビュー
Hemming & Wills からの回答
Hi Joanne,
Thanks so much for your lovely review and kind words!
We hope you had a wonderful Christmas with family, enjoying your new dining table! We're so very pleased to hear how happy you are with both our products and service! I will ensure your comments are passed through to the team!
If you need any assistance in future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @ H&W
Never again
Absolutely dreadful service from start to finish, unfortunately.
Table came in August - it was filthy and wrong size. After copious amounts of back and forth over email due to not being able to get hold of anyone via phone, we arranged for a replacement, which was delayed numerous times (problems your end, not ours) and then when it did arrive, came without the legs. Have finally received the legs today, a massive four months after we had our original delivery. Customer service has been slow and poor throughout. The actual table and chairs we have now is lovely, but the effort we have had to go through and problems we have endured along the way have put us off ever using your company again.
I wouldn’t recommend you to anyone -
One headache after another. Happy for you to review this and share your feedback, as you know blame very much lands at your door for this.
2022年12月20日
自発的なレビュー
Hemming & Wills からの回答
Thank you for your time earlier and discussing the concerns raised above.
As mentioned, firstly i'd like to apologies for the problems you have encountered but appreciate the time you spared today to go into more detail. Its this detail that will help us improve moving forward.
The feedback about the table will be shared with the workshop. I'm not sure at this point why the first table delivered was smaller than expected. That definitely shouldn't of happened.
I also take on board your feedback regards communication. We could and should have been more proactive at points. Potentially managed expectations better, preventing you having to chase us for an update. Again i can only apologies about this.
Finally deliveries. We are a small business with a small delivery team. They deliver by region, which isn't always the most flexible but we find the most efficient. Its disappointing we couldn't deliver on the days of the week that you requested. I understand how frustrating this would have been and again we will take it on board and look for ways we can improve this in the new year.
I'm glad to hear you have a table that you are happy with but frustrated myself its taken this long for us to achieve this outcome.
Thanks again for your feedback. It will be acted on.
I hope you and your family have a great Xmas and New Year!
Many Thanks
Gary @H&W
Dining table not as advertised
Bought a dining table and it wasn't as pictured. The finish on the wood was completely different to the photos on the website and the legs of the table had rust on them. Appreciate rustic tables can have varying styles but this wasn't within an acceptable range. After much back and forth with the company my husband managed to negotiate them picking it up for a reduced fee of £50, down from £100 and we had to wait a few weeks for them to collect. It was a disgrace we had to pay for the collection of this item. We were offered an exchange but we weren't willing to risk receiving another product that looked different to the online pictures and needed to get a table faster. Would avoid this company.
2022年8月7日
自発的なレビュー
Hemming & Wills からの回答
Firstly, thank you for your time earlier and sorry once again.
On reviewing your order and the interactions with the team, i can see on this occasion we got it wrong.
Although some of the issues you identified where within tolerance and to be expected. I do agree the small rust patch on the frame should have resulted in a full refund without charge once you declined the replacement.
This is something we will look at internally to make sure we improve and something we will share with the workshop to prevent any future orders going out with the same issue.
We are a small independent business, we don't always get it right, but we will always hold our hands up, rectify the situation and look to improve.
Sorry once again and thank you for your time.
Many Thanks
Gary @ H&W
Brilliant furniture and great delivery…
Brilliant furniture and great delivery service. Table and bench was built on delivery.
2022年10月21日
自発的なレビュー
Hemming & Wills からの回答
Hi Julie,
Thanks so much for your lovely review about our products and delivery service - I'll ensure the team are made aware of your kind words, it's really appreciated!
We hope you have a wonderful Christmas enjoying your new furniture for many years to come! And if you need any assistance in the future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Delighted with the table and benches.
Delighted with the table and benches.
Excellent service.
2022年10月4日
自発的なレビュー
Hemming & Wills からの回答
Hi Lucy,
Thanks so much for the 5*! We're so pleased that you're delighted with your new table and bench and we're very happy to hear the service was excellent! Greatly appreciated!
If you need any assistance in the near future, please don't hesitate to get in touch!
Have a wonderful Christmas!
Best wishes,
Danielle @H&W
Oslo Collection - Reclaimed Wood Dining Table Set
Fabulous table and bench. We're so happy with it. The support was absolutely amazing as well - super helpful with delivery dates.
2022年11月8日
自発的なレビュー
Hemming & Wills からの回答
Hi Lucy,
Thanks so much for your lovely review of our products and service! We're absolutely delighted you're happy with your new table and bench!
If you need any assistance in future, please don't hesitate to get in touch!
Have a great weekend!
Best wishes,
Danielle @H&W
Hemming & Wills からの回答
Hi Dave,
Thanks so much, we're delighted to see this! So pleased you're happy with both our service and products. If you need any assistance in the near future, please don't hesitate to get in touch!
Best wishes,
Danielle @H&W
Brilliant table, lucky delivery
Brilliant table, exactly what we wanted.
Delivery could have been an issue though...
Between ordering and delivery we moved house. We notified H&W of the change, received a confirmation to the old address, notified them again, all resolved... Then, on the day of the delivery, received a call from the delivery team that they were outside our property... It transpires, our old property! Thankfully we had only moved three miles, so we were able to receive the delivery, but it could have been delayed considerably.
Ok, so none of that really detracts from the quality of the table, which is brilliant, but it should have been sorted first time.
2022年10月20日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for your honest review of your experience with us. We're so sorry to hear of the delivery mishap, but we really do appreciate the feedback, as a small business it helps us improve along the way. Despite this, we're very pleased to hear how happy you are with your new table!
If you need any assistance from us in the future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @H&W
Hemming & Wills からの回答
Hi Nina, thanks so much for your lovely feedback on our products and service - it's really appreciated! If you do need any assistance from us in future, please don't hesitate to get in touch, the team here will gladly help!
Best wishes,
Danielle @H&W
It's a unique and beautiful table
It's a unique and beautiful table, delivered a bit ahead of schedule and assembled for us, which was an unexpected bonus.
2022年10月20日
自発的なレビュー
Hemming & Wills からの回答
Thanks so much for your great feedback, we're so pleased you're happy with your new table! If you need any assistance from us in the future, please don't hesitate to get in touch - the team here will gladly help!
Best wishes,
Danielle @H&W
Hemming & Wills からの回答
Hello, thanks so you for taking the time to share your feedback on our products, it's great to see! If you need any assistance from us in future, please don't hesitate to get in touch - the team here will gladly help!
Many Thanks
Gary @ H&W
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