Hercules Gazebo® UK ロゎ
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Hercules Gazebo® UK レビュヌ 

559
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TrustScore 5段階評䟡の5

4.9

アりトドア家具店
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5぀星のうち5の評䟡

Fantastic comms and advice (via FB Messenger) before purchasing Gazebo. Product quality is first rate. It has been setup in my garden for 10 days now and provides both shade from the sun and cover fo... もっず芋る

5぀星のうち5の評䟡

Contact was great and my daft girlie questions were humoured and answered with patience and professionally. Product is amazing and I'm going to get another one. Does what it says on the tin and supp... もっず芋る

5぀星のうち5の評䟡

quality gazebo
 recommend by chatGBT. ordered Monday arrived Wednesday. good instructions. erected on my own. took 15 minutes. quality gazebo.

5぀星のうち5の評䟡

Absolutely first class service from these guys. I messaged asking for delivery lead times and got an instant response from an actual person.... Yes a human being responded straight away, this along wi... もっず芋る

䌁業情報

  1. アりトドア家具店

圓該䌁業による蚘述

Hercules Outdoors Ltd is the UK’s Number 1 gazebo supplier. Hercules Outdoors has been trading since 2010 and has seen a steady year on year sales growth, with over 50,000 gazebos sold to date to thousands of satisfied customers. Some of our more well known customers include, BBC, Channel 4, Manchester United, Manchester City along with several City councils and schools. We stock the largest colour range of gazebos in the UK from our 20,000sqft warehouse. All of our commercial grade designed Hercules Gazebo® structures are built with the user in mind. We also stock a wide range of other outdoor related products all under the Hercules Outdoors brand name.

連絡先

4.9

優良

TrustScore 5段階評䟡の5

559件のレビュヌ

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4.9

すべおのレビュヌ

(559)

過去12か月のレビュヌ数: 84件

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5぀星のうち1の評䟡

Guarantee not worth a penny

Bought a gazebo from them in August last year. Used it for the first time last weekend, May bank holiday, and it broke when setting it up.
The frame broke in 5 places, all at the joins in the crossmembers.
I sent photos and they admitted it was a manufacturers defect, as the damage was all at the same points in the frame.
They offered me a new frame which I initially accepted, then I refused as I was concerned the same thing would happen.
I also informed them the roof was damaged when the frame collapsed.
They then told me the roof had been damaged from the frame blowing over, which wasn't true, and they refused liability after accepting liability.
This tells you everything you need to know about this company.
Don't buy from them.
Their guarantee isn't worth a penny.
I'm now going to have to go through the small claims court.

2023幎8月21日
Hercules Gazebo® UK ロゎ

Hercules Gazebo® UK からの回答

We have been selling our Hercules Gazebos for the past 14 years and not once has a gazebo steel frame ever snapped in multiple places on first time erecting as this should not be possible.

You advised the steel frame snapped in 5 places while erecting for the first time after having it for 9 months which we were skeptical. We did decide to honour a new frame even though we knew the damage was done whilst in your ownership especially at a time we had had very strong winds, but out of goodwill we decided to help on this occasion.

Therefore we accepted your claim that the gazebo was damaged due to a defect based on the initial photos you shared. Unfortunately you neglected to provide the rest of the photos which clearly showed damaged sustained to the gazebo that was caused by external factors which was not the fault of the gazebo as we were initially lead to believe.

We would not have accepted a claim for a defective gazebo initially if we had been provided with the full extent of the damage to begin with.

Our thousands of positive feedback both on here, Google, eBay etc gives a true indication of our company and products sold.

5぀星のうち5の評䟡

This is our third gazebo from Hercules

This is our third gazebo from Hercules
They are well made, strong and stand up very well to winds.
We use these for fundraising events for a dog rescue. When set up in a field, we never worry about the gazebos being damaged by winds, even when others around us are flapping around. Even with sides attached to ours.
Really recommend these.

2024幎3月27日

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