gorillagazebos レビュー 99

Brilliant gazebo. I’ve had it up for over a month. It’s totally waterproof. Held well in the wind we had a few weeks back. My garden is very uneven, but I have used the option of different leg heights. But I love it. It’s created a lovely dry outside room.

We bought a Gorilla Gazebo last year as we needed something for our events, shows and markets.

These are often in all weathers, so it was brilliant to find a gazebo that stood up to 50mph gusts, torrential rain and was easy to setup - even solo!

Once the main base is setup, the sides are easy to attach and the guide ropes plus sandbag weights make it very wind resistant!

The carry bag also makes it easy to slide out of the van and roll along to our pitch.

Would recommend one to anyone looking for a robust gazebo...

I found Gorilla Gazebos on line and the first thing I noticed they did not have a telephone number which always makes me believe they have very poor customer service and I was correct.

I sent them an email asking for one of their sales team to telephone me as I had several questions that I required answering before I made my purchase, the reply I received was, “How can I help”

I messaged back again asking for a member of their sales team to telephone me. They never bothered.

I tried again asking the same question and received a short reply again asking, “How can we help”

This angered me as I wanted to make a substantial purchase with this company and no staff member could be bothered to telephone me or proved me with a telephone number so I could call them.

I then sent a message to say I wished to make a complaint. They replied with an address to post my complaint to.

I decided the best course of action would be to expose their appalling customer service through Trust Pilot to let other potential customers know.

I am so pleased that I never purchased from them as they have an appalling reputation for bad none existent customer service, just look at their 1* reviews.

I found another gazebo company on line, telephoned them and asked them all the relevant questions and made a purchase of £460.00 my new gazebo arriving today.

That figure could have gone to Gorilla Gazebos.

What company today can afford to lose a sale of £490.00?

I am updating this review as the owner of Gorilla Gazebos telephoned me apologising for the lack of communication which he agreed should never have happened.

He was disappointed that due to this his company had lost a sale and had said that he would put things in place to improve customer service so this never happens again.

I appreciated his telephone call and I do hope the he will improve as good customer service is vital for a business to be successful.

I have given a 5 star review because I love the product so much. Only knew about them through my previous employment. Outstanding quality & supreme design.

From ordering to receiving was outstandingly fast but was let down by leaving out the front & I was out the back. A massive hole was in one of the boxes, will attach a picture of Trust Pilot allows but was just so grateful the contents wasn’t damaged.

Has not & will not stop me from recommending gorilla gazebos to family, friends & social media alike I’m a true lover of their products.

Had a little trouble contacting them, but got a reply in the end. The gazebo I have had for five years is great quality, and I'm now waiting on a replacement canopy as the original wore out due to regular wear and tear.

I ordered 4 gazebos and they arrived within a couple of days. One of them had a minor issue but upon contacting GoriIla Gazebos I had a replacement part sent the next day free of charge. Excellent service. The quality looks very good and sturdy. I will be using them at festivals this summer and have every confidence they will stand the test of time.

Can’t give this enough stars. Customer services were so helpful when I called and instantly rectified a problem no questions asked. The gazebo is amazing. I get seriously high winds where I live and this gazebo must be so so well made it’s been up all winter and has never ripped or even come loose or moved. Amazing product and worth every penny

As a kitchen fitter I was looking for a gazebo for those rainy days when working or cutting outside was necessary. After some research & recommendations from other tradesmen online, the Gorilla Gazebo seemed to be the obvious choice. I was not disappointed! Very easy to put up & take down by myself (another important factor), very solid frame, great quality canapé and the build in velcro attachments to the frame is genius! Excellent customer service too, I had an issue collapsing it first time (user error) emailed them & they called me straight back within 5 minutes explaining how to do! Fantastic service! All I need now is to get my business logo on the canapé for extra advertisement too! All round great addition to my tools! Highly recommend!

I’ve had my Gorilla Gazebo since April 2023 and it’s been rock solid. I leave it up all year round. Storms, heavy rain, frost, snow, blazing sun. It just gets on with it. Nothing flimsy about it and no signs of giving up.

I recently managed to damage the canopy myself. Entirely my fault. I contacted customer services not expecting much and was pleasantly surprised. Clear replies, quick turnaround, no nonsense. They actually listened and sorted the problem without making it painful.

That is the bit that really matters. Plenty of companies are happy to take your money. Far fewer are interested once the sale is done. Gorilla clearly are.

The gazebo itself is excellent quality, but knowing the backup is there makes it a much better buy. I would happily recommend it to anyone who wants a gazebo that lasts and a company that does not disappear when something goes wrong.

I bought a gazebo but unfortunately it was just too big for us.
The gazebo itself was incredible quality. Really sturdy, good quality material for the sides and roof.
Jon, the owner, helped me organise a return of the gazebo and kept me up to date the whole time. The refund was also really easy. I would highly recommend this company for their gazebos and their customer service.

Brilliant quality gazebo
Fast delivery
Spare parts available at good prices

Definitely the best gazebo I’ve purchased sturdy well built ,
waterproof and very good quality 10 out of 10

Excellent product,strong & sturdy,velcro excellent, easy to put up and to lower in strong winds.unfortunately put it up today and found a small slit in door,having trouble contacting amazon were we purchased it but hopefully a new side will be replaced

Oh my what a. Absolutely brilliant Gazebo!

I read up and check out who was the best and this has not disappointed , it was easy to assemble with two of us, around 12-15 minutes. My only struggle was pushing the corners up to click to raise the poles, but together we did it, perhaps in time is will become easier.

Definitely would recommend as the quality of the frame and fabric is top notch!

I had researched gazebo's on line including Which? which said it was the best so I took the plunge and I was not at all disappointed this is a great very well constructed gazebo, easy to erect and set up with spares readily available
Which? has made an error in their Cons summary notes in their report, it states "it only has one height setting", I can confirm it has 3 sensible settings

The gazebos are great value for money and good quality. We did have a problem where we needed a replacement part and the team were excellent. I really like that you can buy spare parts and so you can easily replace worn or broken parts and this is great for the planet. Communication was quick and comprehensive and they sorted out our issue within a couple of days. Definitely recommend this company

We have had Gorilla Gazebos for a few years now and they are amazing quality. We had to get a new cover as a tree branch went through in a storm the other year, but it's still going strong. Yes they do fade but keep the rain out and I think, they are the best you can get and great value for money.

When I take it down for the winter, I oil the buttons to keep them free and it works a treat.

The only thing I that would imprtove them, is a vent at the top to help the wind flow through. Hopefully, by the time I need a new one it will be re-designed this way.

Top service from GG's, top quality, superb value for money! A+++ 10/10!

We bought our gazebo from Gorilla Gazebos in 2021 after a bad experience with a previous brand. Until last year it had survived pretty much everything thrown at it. A bad wind day however damaged one of the struts. This year we went online and found that we could basically order any part as a replacement. We did that and this week finally got round to swapping out the damaged part. It was super easy and the gazebo is happily back in service.

Having this option is fantastic and £25 for the part instead of a whole new gazebo is ideal. Great idea, fast delivery and a very happy customer!

We bought a gazebo for £140 and it was so thin and flimsy it collapsed immediately. I managed to fix it and we got a few years light use out of it till last Sunday when it properly died.
I had been researching in anticipation of this event and immediately ordered a Gorilla wbich arrived 2 spdays later.
Chalk and cheese or what! I am delighted with my purchase which lets face it was not that much more than the rubbish we had previously.
It is thick and strong and looks tough, plus it was easy to put up on my own even with first time assembly
I am sure we will get a lot of use from it..

Excellent gazebo, you really can tell the difference in the build quality to a previous gazebo we had. The frame is very strong and stable, canvas doesn't flap around in the wind and is fully waterproof. Everything from pegs to the bag has been thought about.

Outstanding customer service, I ordered the clear sides in error. I was advised to return them and they sent the coloured material sides. The delivery times are super fast, I ordered the gazebo on Saturday and it came Tuesday and the same with the replacement sides.

It's also really good to see that you can buy replacement parts for every section of the gazebo.

100% recommend this company/ gazebo