Hertz Ireland レビュー 

Booked my Hertz's car a few weeks ago. Paid my bill of £257.82 for 3 days hire, I thought that's not bad. Got an Email back to say, when I pick the car up at Shannon airport I would have to pay £119.00 because I was leaving the car at Belfast, George best, city airport, Hertz charged me £140.97. plus another £30 for cross border fee, it's more insurance because your leaving Ireland and driving in another country, Northern Ireland. I was charged £63.00 for super insurance, are else I would have to use my credit card and you have to have £2,000 in your account, I didn't have that kind of money, so had to buy it. I have another payment of £37.80 a day, that's £113.40, what for I don't know. Then a location service charge £22.91, whatever that's for. Then Tax £50.00, then refuelling £99.00 plus file service charge £9.50. I wish I got paid that much for 5 minutes work. Total £528.78. Some how I got a voucher credit, I don't know were that came from, Maby it's to make you feel good for £161.53. So I paid out £257.82 on my mobile and £367.25 when I got to Shannon airport. All together £625.07.i wonder will I ever see a penny or cent go back into my bank account. I know I'll never use HERTZ again, ever.

When we arrived at Knock Airport, we had been delayed and the rental company we had hired from had closed early and not left any keys. We asked at Hertz and the Location Manager (James Connaughton) could not have been more helpful. He sorted us out despite it making him late leaving.

Wind the clock forward a week and on returning the vehicle, the returning inspection guy "found" scratches on the vehicle that I certainly couldn't see. I took my own photos and there was nothing to see. Although he claimed scratches on multiple panels, he said that he'd do me a favour and only charge me for one panel repair which was over €1,200 euros. As I had a plane to catch I signed the exit form and commented on it that I could not see any scratches at all. I took my own photos, blew them up, and still couldn't see anything.

When I said that I would dispute the charge, he advised that he'd fill out a new form (and dispose of the one I had signed) and charge me three times the amount for 3 panels ! Outrageous. Hertz have sent me their evidence photos and you can see absolutely nothing on them, except the finger of the agent pointing to something invisible. I will, of course, formally dispute the charge, which has remained at 1 panel.

So, what I never understand about companies is how they can employ customer facing people who give you a great experience, abd then on the back end, people who seem to be there only to destroy your faith and trust in the organisation.

I can't make up my mind whether this is sharp practice or poor practice, but I certainly left with a bad taste in my mouth and wondering if there's a money making element to this for the individual concerned.

I won't be using Hertz again and i travel extensively, that goes without saying.

I wanted to provide an update to my complaints. I spoke to P in Customer Service and I must say, P was highly professional and clearly customer focused. The matter has been fully resolved and indeed, it has exceeded my expectations.

What a horrible experience, got robbed by this company. Got a 3 days rental, the car came with a warning on dash, steering assistance not working and a crackling noise in the front wheel. We returned the car in the next morning because we didn’t feel safe to travel. We got no money returned, not even for the remaining 2 days that we didn’t use, not even for the insurance. Call them, the employee didn’t let me finish my sentences and hang up on me, very rude.

Quite a staggering reply. Not a mention of the appalling customer service, not the slightest hint of an apology.
Let me be clear on the complaint. You have clearly formed an agreement with economybookings.com to allow them to reserve car hire from both Thrifty and Hertz. You accepted this contract which was paid for in advance of attending the Hertz counter in Dublin. On offer by the same company was fully comp cover which I bought and paid for up front. Only to be met by these two jokers who acted like hard sell merchants as if their commission depended on it. At £26/day it is an extortionate amount to charge. Upon arrival at your counter and following the dreadful encounter with your untrained rude colleagues, you accepted that the rental had been paid for but you chose not to acknowledge the insurance cover provided. If you don’t want them to sell insurance cover on your behalf, then you should brief them accordingly and then they would not sell insurance on behalf of Hertz/Thrifty. The fact is that they did accept the booking and they did offer full insurance cover on your behalf. At what stage do you get to pick and chose which part of that contract, i.e. accept the car rental but selectively refuse the insurance cover?
I presume the full cover is optional as it was forced upon my wife the evening before. We could have chosen to decline full cover and stick with the basic CDW. But your hard sell colleagues forced it through.
Kindly advise?

Simply appalling behaviour by the manager and the inept Josh. Downright rude and dismissive, totally unwilling to assist with the genuine and valid complaint.
I suspect it is a franchise of Hertz as the genuine Hertz team would never behave in such a distasteful manner . I left the counter totally bewildered as to why they feel it acceptable to laugh and wave at a client they have just ridiculed and dismissed. This is not the first time I have witnessed this behaviour from the Hertz team at Dublin Airport. They behave like double glazing sales men, eager for their commission on forcing fully comp insurance on a booking that already had full cover and paid in fFull prior to arriving at the airport.

Unbeliavably rude woman behind the counter. Systems are down and she's snapping at customers and talking down on them.

Rented a car from hertz in Edinburgh in early march. Paid upfront for the rental and also paid anything outstanding upon leaving the car back. Have just now been charged €119.10 which there is no email confirmation of what it’s for. Contacted customer services who cannot find record of the charge. Have to wait for 7/10 days for them to look into it. Surely a company should be able to find charges that they have made without having to take so long to look into it. Will not be using again regardless of the outcome of their search.

Booked a van with Hertz Ireland to travel from Ireland to Germany to transport furniture for my daughter, after being assured that travel outside to continental Europe was permitted provided breakdown insurance was taken out. I was then quoted the associated hire costs and confirmed the reservation. I then proceeded to book the ferry crossings, breakdown insurance, and hotel reservations. Ten days before the scheduled hire/sailing date, Hertz contacted me to inform that they don't allow the vans to travel outside Ireland and the UK and abruptly cancelled the booking , stating that the agent I had dealt with was new to the job. No apology offered, no suggestions or help offered to find alternatives and no offer of compensation for the ferry booking and other expenses incurred. I don't blame the inadequately trained sales agent - the problem lies with the disastrous management of this company in Ireland.

Update : - I have sent on the booking reference number and associated details. For the record, I had otherwise pre-arranged a booking for travel outside Ireland until this was abruptly cancelled, as described above.

I was provided with a vehicle that had a defective tyre pressure light which came on about 60km down a motorway. I came off the motorway to a service station to check, but no apparent issue. On returning the car, the mechanic said "Yeah, sometimes those lights just come on". I asked the receptionist where I could raise this issue, and was advised "By email". No email address was provided. So far, I have been promised a response by a deadline which has not been met. The customer service & quality of communication is just appalling.

Edit: Dear Hertz,

Paul has indeed been in touch. His response addressed only the technical issue of the TPMS but not the abysmal customer service received. The focus purely on the technical matter and failure to address the main substance of my grievance simply exacerbates the issue. The TPMS issue is minor; the customer service failing is far more of an issue.

Avoid at all costs- was charged a processing fee of €42 for a parking fine which is ridiculous. Taking the absolute p:ss charging this just to send an email regarding it.

DO NOT RENT - absolute scam. They will charge your card for hidden fees that are NOT mentioned in any paperwork or receipts provided. AND when you ask them about these fees they will literally IGNORE you!!! TERRIBLE customer service and they rob you blind with no explanation. So incredibly disappointing and unethical.

Overall great experience and I got a great vehicle for an amazing deal!
Thank you Nilisha for sorting us out

Cork airport Hertz customer Service is exceptional !
Especially Claire.

I recently rented a car from hertz Dublin airport, I was met by a charming pleasant chap, he was friendly and patient, as it took me a while to rummage through my handbag - the ladies reading this will understand! There was a que starting to form behind me at this stage, but this chap on this desk assured me that there was no rush. In all my year travelling and renting cars I must admit that I would return to hertz and this is because of this chap, he done his job to perfection, was patient and kind. You don’t get people like this nowadays. He was from Galway he said after I told him I was returning to attend a family reunion there.
My overall experience was excellent, I was met by a friendly smile, a patient gentleman who reassured me that there was no rush. I seen the negative reviews on here but I have to admit my experience couldn’t be further from them. I’ll be back and I wish them a pleasant and happy new year.

My son was moving house recently and the van we were using left us down at the last minute . So I rang Hertz van rental in Railway st. Cork where I spoke with William. He was such a pleasure to deal with and his coustomer care a second to none . He is a credit to your company and a Gent. Would definitely use Hertz again if the need should arise .

By far the worst rental experience over decades of renting. Booked and pre-paid for a new shape Renault Megane. Check-in girl at Dublin airport was very unhelpful and said the megane was not available so gave me the equivalent, a Dasia would you believe. When it was obvious they had me over a barrel as I was driving straight to a funeral I decided to take up the matter when I returned the car. The Dasia had warning lights as soon as I left and writhing a matter of hours broke down. When the car was replaced they did so with yet another Dasia, also with engine warning lights lit. The manager at the airport told me to right to their head office, which I did and have heard nothing. I also learnt from their staff that the `Dasia’s always have problems and they actually don’t have Meganes at Dublin airport anyway. Please do not book with Hertz/Dollar or Thyfty as they are all the same company and are actually a franchise owned by a Wexford family

Guaranteed model (Golf) was not available.
Queues at the rental counter despite online check in.
Hire is at the airport but return is off airport, so you need to leave 30 minutes early

I rented a car from Hertz for a period of two days. Over my 15 years of driving experience, I have encountered only one time a small chip in the windshield. Remarkably, this incident supposedly occurred during my brief two-day rental with Hertz. It is important to note that the chip was already present when I picked up the vehicle; however, it was not visible in the low-resolution photos provided by the company.

Despite my clear assertion that the damage existed prior to my rental, Hertz is insisting on charging me approximately 800€ for the entire windshield replacement. This seems exorbitant, especially considering that such a repair could be completed for around 15€ in a matter of minutes. It is evident that Hertz is attempting to take advantage of this situation and overcharge for a repair that is both unjustified and disproportionately expensive.

Reading other reviews it seems to be a common practice. So I hope my experience prevent others from falling victim to such practices.

I strongly discourage anyone from renting a vehicle from this company, as my experience suggests they may engage in fraudulent and ilegal activities.
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Update: There is still no response from Hertz. I will start taking this matter to the relevant authorities to report the theft.

I rented with Hertz through a third party Rentalcars. This was the fourth time this year I have used Hertz at Dublin airport this will me my last never again.
I booked again because I like to collect the car in terminal and had done so every other occasion - not this time.
I met a very rude Hertz agent in Terminal 1 who told me to get the bus to the offsite collection point despite the voucher stating “in terminal”. This guy was beyond rude and unhelpful when I enquired where is the shuttle bus the reply “outside” pointing to the door.
We eventually found the bus (no thanks to him) at the rental desk we were eventually given a vehicle, upon inspection the passenger side wing mirror was hanging off (not roadworthy or safe) back into the office car exchanged upon
Inspection of this different vehicle several areas of unreported damage found - back to the rental office to have this damage noted (more time wasted). We set off for Waterford City when we were nearly there the vehicle oil light comes on - now a visit to the Waterford City Hertz rental site I was told it will be ok.
I rang Dublin site making them aware only to be told do not drive this car we will be in touch, this was on a Saturday on Monday morning telephone call received go back to Waterford City and exchange this vehicle. What a complete and utter debacle this rental
had become and wasted my valuable time.

I contacted Hertz Ireland I received the usual
diatribe from their customer services.

Be warned they do not carry out thorough checks of their vehicles and you can be rest assured they will charge YOU for any damage you do not note upon collection.

Needless to say I will NEVER use Hertz Ireland again appalling company.

I have just received an email from Hertz Ireland wishing more information so I have provided them with my booking reference. I am astounded they couldn’t find my details with all of the above information supplied - I believe this is done in the hope people won’t reply and the poor review is then removed by trust pilot.

Hertz Ireland customer services want me to email them I find that incredible - I have already been in dialogue by email with a Mr Manning Hertz Operations Director based in Wexford, he sent me the usual copy and paste apology reply. As I have already stated the service was beyond poor and as result a days car hire lost because of their faulty vehicle and not a penny of recompense offered. I am completely done with Hertz Ireland. I have already booked my next rental at Dublin Airport with an alternative company.

You have all been warned

I wish I could give zero stars. I booked through Dollar and when I got to Dunkin was sent to Hertz. I was talked into a smaller car that broke down almost instantly (27 highway km or less). It took over 6 hours to get a replacement which I then drove 3,000 km over the next 13 days without issue. I flew home to the US and two weeks later checked my credit card for a huge charge from Hertz - they provided proof the clutch went out on the first car and I’m responsible for the full repair. It’s just not possible to burn out a perfectly good clutch that quickly - I was rented a damaged car. Every email I send is just replied back to with their mechanic’s report of the burnt clutch.

Edited to add: Thank you for the reply that still does not explain how I burned out a clutch in 27highway km and then was somehow able to drive 3,000 km without issue on the replacement car.