Europcar - Republic of Ireland レビュー 

Kurz vor der Rückgabe am Airport Dublin habe ich das Auto vollgetankt (5km vor der Rückgabestation). Der Mitarbeiter behauptete bei der Rückgabe, dass der Tank nicht voll sei und auf der Tankanzeige 2 Striche fehlten, damit stand Aussage gegen Aussage; schließlich musste ich insgesamt 68.- Euro bezahlen (30 Euro für Diesel und 38 Euro für Bearbeitungsgebühr!!), das würde bedeuten, dass etwa 7L Diesel fehlten, was bei 5km Fahrt unmöglich ist, ich fühlte mich komplett abgezockt. Bei der Übernahme des Autos war außerdem die gesamte linke Seite ramponiert. Ich kann nur raten jeden winzigen Kratzer, und sei er noch so klein, zu dokumentieren, sonst wird dieser Schaden sofort verrechnet. Außerdem unbedingt die Tankanzeige fotografieren. Auf alle Fälle nie wieder ein Auto bei Europcar mieten!

Esperienza molto positiva con Europcar all’aeroporto di Dublino. Romina al desk è stata cordiale, veloce e molto chiara, spiegandoci tutto con attenzione al momento del ritiro.

La macchina era in ottimo stato, pulita e conforme alla categoria prenotata. Ho apprezzato inoltre il fatto di non aver riscontrato incongruenze tra il preventivo effettuato online e quanto effettivamente pagato.

Al desk mi è stata proposta, come opzione facoltativa, un’assicurazione aggiuntiva per l’eventuale intervento del carro attrezzi. Ho deciso di sottoscriverla per maggiore tranquillità, viaggiando con la famiglia. Capisco che la proposta di assicurazioni ed extra faccia parte della normale pratica commerciale delle società di noleggio, quindi nulla da segnalare in particolare, soprattutto considerando che non mi è stata imposta.

Nel complesso, servizio efficiente, personale disponibile e auto in ottime condizioni. Esperienza positiva e sicuramente da ripetere.

No damage to the car so they decided to say I was smoking in the car. I DO NOT SMOKE! No nothing just 2 members of staff being rude and dismissive. They have said the small bit of sand is ash!
Not in the terminal and hidden charges galore! Stay away. Doesn’t deserve 1 star!

DO NOT HIRE A CAR FROM EUROPCAR DUBLIN AIRPORT!! The wait time is minimum 2 hours and it is poorly organized. I don’t know how they are still able to operate. Booking online ahead of time does not help. You will still have to join the virtual queues (2 different ones) to get your keys. Terrible service.

We had to wait almost two hours to collect a car at Dublin airport. We had booked and paid for the car months before and there were no issues we could see aside from a lack of staff. No-one seemed concerned - when asked the manager said something about 'a lot of planes arriving at the same time', something you'd think could be expected at an airport. My query to Europcar didn't even get a response

We have rented cars from many different rental companies over the years and have never had an experience like this with a vehicle return.

When we returned our car to Europcar in Ireland, the employee spent an unusually long amount of time inspecting the vehicle. He then told us that we had scratched the rim of one of the tires. We did not cause this damage and had no knowledge of it occurring during our rental.

What made the experience particularly frustrating was the timing. We were returning the car and trying to get to the airport to catch our flight, which is stressful enough without suddenly being confronted with an allegation of damage that we did not cause.

After this experience, I can’t help but feel that Europcar is looking for opportunities to charge customers for minor damage. Whether intentional or not, that was certainly how the experience felt to us.

We have rented vehicles from many companies and have never felt this way about a rental return. Based on this experience, I would be very hesitant to rent from Europcar again and would encourage other travelers to carefully photograph and document every inch of their vehicle before and after their rental, particularly the wheels and rims.

A rental car company should make customers feel confident that they will be treated fairly when they return the vehicle. Unfortunately, that was not our experience with Europcar.

I would give 0 stars if I could.
Hired out a car in knock airport Ireland,in July.The car was riddled with scuffs etc it even had the wiper mising from back window.
On returning the car a GENTLEMAN came to look at the car half way through his inspection he said must go into the office for a moment,after a little while he returned and went straight for the bumper and said there is a scuff there and we will have to charge.We had no accidents and am positive we had no incidents to cause any damage.It was obvious it was there before and they had not charged the previous customer,and that is why he went into the office to check on previous damage.I had also photos to prove it was there he did not want to know.I complained to Europcar and did not even get a reply.This company are scaming customers out of money,and also insurance companies.Please do not hire from this company.Ellie

I hired a car from Europcar Dublin airport. The online booking was very easy to navigate and indicated all costs at a quick glance. It would have been helpful if the booking indicated to go straight to the car rental village as I wasted time speaking to the rental desk at the terminal. Signage directing from the terminal building to the Europcar shuttle bus could be improved.
Dean at the Europcar rental village was very helpful, he was clear, concise and efficient. The car provided by Europcar was almost new and very clean. I would have no hesitation using them another time.

Décevant. La collaboratrice a essayé de nous louer la gamme au dessus car nous aurions souhaité un gps, non disponible. Donc plus d’une heure d’attente pour apprendre que notre véhicule n’était pas prêt. Ils nous ont quand même donné une voiture, l’intérieur etait propre mais l’extérieur, on n’en parle pas. Elle nous avait fait payer le plein avant de partir, et pas d’ etat du vehicule. Par contre, ils le font au retour. Prenez bien des photos ou allez à la concurrence

Paid €810 in full for my rental via Wisecars. Upgraded at the Europcar desk on collection at €12.50 per day for 37 days = €462.50. 7 days before I returned the car Europcar charged €621.00 to my credit card. The car was returned undamaged and signed off as so. The next day Europcar charged €464.50 to my credit card. No explanations, receipts, invoices etc were issued. I complained about the €623.00 overcharge on 25/07/26. I received an acknowledgement email and case number. 1 week later a further similar email apologising for the delay. And nothing since. Disgraceful, stinks of fraud in fact. I have raised a new complaint 13/08/26 regarding the above, received an acknowledgement email that day, and have again received nothing further. Avoid like the plague.

Haven’t returned our rental car yet but absolutely dreading it. YOUNG DRIVERS, BEWARE. We were scammed to pay SO much extra without being told what was optional. Since it was our first time renting we didn’t know what to ask, and they charged us €880 upon pickup while phrasing it like it was mandatory charges (despite us already paying online). When we showed concern for the cost they brushed it off and gave us a breakdown that didn’t include an explanation for all the extras they charged.

While we were on the highway, we noticed the tire rim flapping and were told to bring it to the nearest Europcar location when we called support. When we went to a smaller Europcar rental store, the man at the counter told us blatantly that we had been charged far more than we needed to pay and helped us out with repair to avoid a charge. Also, the faulty rim wasn’t listed as damage upon pick up despite it being present in our initial videos. Very upset and disappointed by the dishonesty and will NEVER rent from them again. Wish us luck for the return, guarantee it won’t be good despite us returning it in better condition than we recieved it.

Scammers! Please stay aware from this company. We were enticed with their cheap advertising until we were at the counter and also after returning the car.

We rented a vehicle with the Dublin branch and experienced numerous difficulties

1) Despite selecting terminal pickup we were required to use a shuttle bus to a separate area with long waiting times
2) Was told I could not pay a deposit with a debit card or Apple Pay. Subsequently had to buy a second insurance to lower the premium which I was told could be refunded (it apparently, can not be refunded)
3) Have been unable to get through to any branch regarding a lost item left in the vehicle despite calling and emailing customer service.

We had our own CDW insurance policy but were told it wasn’t acceptable and were forced to pay 3 times the cost at the desk. Multiple customers at the desk were having the same issue! The agent said (but you just paid this much for the rental?) wanted a bread card company letter saying they would cover the cost of the vehicle if damaged??

Avoid Europcar like the plague! First off, we had to wait 3 1/2 hours at Shannon Airport because Europcar didn’t have the prepaid car we reserved ready for us. Imagine just sitting in the airport with your family for over three hours on the first day of your vacation. While all other car companies were moving their customers into cars, Europcar didn’t seem to think not having a car available for over three hours was an inconvenience or breach of their contract. They told us to get some coffee while waiting. Second, they are very creative with their insurance/protection upsell. Lots of extraneous line item charges that they don’t explain very well - likely intentionally to confuse customers. And they double charged the 8 day rental fee we already prepaid. My cost went from $500 to $1300 and they felt justified with this. The Europcar counter also does not respond to phone calls, and their customer service is useless; they only send emails thanking you for bringing concerns to their attention. And yes, I contacted my credit card company to investigate their services and upcharging. But what a pain when trying to enjoy the start of a vacation.

Abbiamo aspettato 3 ore per avere la macchina, abbiamo prenotato una macchina ibrida non ci è stata data. Avremmo dovuto aspettare un tempo indefinito per averla. Pessima compagnia sconsigliata!!!

Am Main Office war eine Wartezeit von ca. 45 min bis man den Offier erreichte. Dieser war nicht besonders freundlich. Bei der Erklärung warum ein neuer Vertrag wegen debit Card ausgestellt werden muss ( nahezu doppelter Preis ) hat er sehr unwirsch reagiert. Die Lautstärke an dem Schalter. hat die Kommunikation erheblich erschwert. Trotz SCDW wurde ein Selbstbehalt von 300,-€ einbehalten. Die Rückgabe verlief zügig aber der Mitarbeiter war sehr reserviert bis Unfreundlich. Folglich werde ich nicht wieder Europcar Irland buchen.

We just rented a car from Europcar at Shannon Airport for a trip to Galway. When we returned the car the employee of Europcar went straight to the boot, without checking anything else on the car, and said the puncture repair kit had been used. Let me make this clear, we did not at any point have a puncture on our car during the trip. The employee was rude and when we tried to protest he said we had to sign the car off or the rental would continue. We had a flight to catch so had no choice but to comply. We have received a bill for €100 already. This is nothing short of theft. Do not use this company. They clearly have no morals and this was clearly an organised set up.

Poor no response to valid concerns about lost item in shuttle vehicle. Below is the unanswered message

Hi I'm planning on taking a small claims action against you for the value of property left in your shuttle vehicle at Shannon Airport on 14 July 2026.

All of my attempts to contact you and reach a fair resolution have failed due to your inactivity.

Please confirm that service at your registered office is accepted?

En aéroport, je préfère louer en direct avec Europcar plutôt que les prix négociés auprès d'autres loueurs par les compagnies aériennes. Accueil sympathique et explications claires. Je parle anglais, cela aide. J'ai été "surclassé". Merci à Yazah de m'avoir permis de ramener la Golf au Car Park C près du T1. Je devais ramener de grosses valises moto après un accident survenu en juin. A la remise de la voiture, l'accueil au C1 a été très bon également. Etat des lieux de la voiture réalisé ensemble, contradictoirement sans surprise.