SIXT Ireland レビュー 

I picked up my car from Sixt on August 7th, and the tone was set from the moment I walked into the agency. The staff were unwelcoming, and I immediately felt like I was being sized up as a revenue stream rather than a customer - pressure to purchase add-ons, with a clear agenda to squeeze every extra euro out of me.

Nonsensical insurance exclusions : I opted for Sixt's minimum deductible because I'm already covered up to €50,000 through my bank. This left me with a €2,000 franchise, fine. But here's the catch: tyres and glass breakage are excluded from that deductible. Who offers a deductible option that doesn't cover the two things most likely to be damaged on a rental car? This alone tells you everything about the spirit behind Sixt's pricing strategy.

The "Prepaid Fuel" trap : The staff pushed the Prepaid Fuel option (€71), assuring me I'd save money because Sixt has its own cheaper pump. What they conveniently omit: this option is only economical if you return the car with the tank completely empty. Otherwise, you've essentially gifted Sixt free fuel, as they do not refund any excess petrol. On top of that, the supposed "cheaper fuel" is pure fiction - I refilled the tank myself and it cost €72. So much for the discount.

A near-empty tank on pickup : Despite paying for "prepaid fuel," I drove five minutes before the fuel warning light came on. There was roughly 5 km worth of petrol left in the tank. I had to call customer service and fill up myself before I could even begin my trip - effectively paying for fuel twice.

Inflated deposits and mystery charges : Like all rental companies, Sixt debits eye-watering amounts for incidentals. The toll road around Dublin costs about €2 per crossing. Sixt took a €100 deposit for that. The gap between actual cost and what they hold is staggering, and good luck getting a clear breakdown of what you've been charged versus what you're being refunded.

GPS upsell - for a car that already has GPS : The staff tried to sell me a GPS option for €140. I declined. Five minutes later, I discovered the car already had a built-in navigation system. Had I accepted, I would have paid €140 for absolutely nothing. This perfectly encapsulates the experience: every interaction is designed to extract money, regardless of whether you actually need what they're selling.

Return and customer service runaround : I returned the car on August 19th with zero issues on the condition report. I requested both a cancellation of the Prepaid Fuel option and a refund for the fuel I left in the tank - after all, I saw no reason to gift Sixt several liters of petrol when they had already degraded my entire rental experience. As of August 26th - over a week later - customer service is still pretending not to understand the second part of my request regarding the unused fuel. It's painfully obvious this is deliberate stonewalling.

The broader picture : I don't believe the car rental industry offers anyone a genuinely great experience. The entire sector feels riddled with practices that hover at the edge of legality - opaque pricing, incomprehensible invoices, aggressive upselling, deductibles designed to be useless, and customer service trained to be uselessly polite while resolving nothing.

My verdict on Sixt: They are not worse than their competitors. But they are significantly more expensive, for a service that is just as poor and practices that are just as dishonest. My advice? If you have no choice but to rent a car, go with the cheaper option. At least then you know exactly what you're paying for - mediocrity at a fair price, rather than mediocrity at a premium.

I rented from Sixt Dublin Airport and returned the car with confirmation it was in good condition. Since then it's been nothing but a runaround.

Two problems: the air conditioning didn't work for the entire rental, barely acceptable in a car in July. And I was hit with a late return charge that appeared only after I'd returned the vehicle, despite being just one minute over their stated grace period.

I emailed customer service twice and heard nothing back. I called their customer service line and was simply told to "email," despite already having sent two unanswered emails.

Nearly two months later, I still have no explanation for the charge, no response on the broken air con, and no way to get an actual human to engage with a straightforward complaint. If something goes wrong with your rental, don't expect Sixt to follow up.

Einfacher und schneller, übersichtlicher Online-Anmietprozeß, leider notwendige Änderungen waren problemlos für einen geringen Aufpreis möglich, vor Ort alles vorbereitet, zügiger Übernahme- und vor allem ulraschneller Rückgabeprozeß, zusätzliche Versicherung wurden freundlich angeboten und die Ablehnung genauso freundlich entgegengenommen, Auto eine Klasse besser als gebucht, insgesamt eine sehr positive Erfahrung und beim nächsten Mal wieder ganz oben auf der Liste

Absolutely disgusted with this company when I went to pick up my car from Belfast International airport. I had a hard copy of my debit card and my credit card on my phone...Google pay. However, despite this I was told that SIXT would only accept a hard copy of my credit card and therefore we're charging me £184 to use my debit card. This was despite the fact that I had booked the car using my credit card online and I could of provided all the details of my card including the 3 digit code. This is a disgrace.

As a long-time customer who has rented with Sixt across multiple countries—and who typically only leaves positive reviews—I am deeply disappointed by my recent experience with the Sixt Dublin Airport location.

Months in advance, I reserved two vehicles under my account for a multi-generational family trip. The system accepted both reservations, issued confirmations, and explicitly noted that additional drivers could be added at counter check-in. However, upon arrival after an overnight flight with young children and elderly family in tow, the counter staff informed us that I was not permitted to have two reservations under one name.

Rather than honoring the confirmed booking, they insisted on canceling one reservation and rebooking it on the spot. Because this was done at current walk-up rates, the exact same car, under the same driver and credit card, cost us an additional $750.

When I questioned the policy, the staff and supervisor (Leonardo) were unable to locate or show me any such written terms in the contract. Despite being unable to produce the policy, the supervisor refused to honor the original agreement, refused to issue a refund so we could seek alternative options, and threatened to deny us a second car entirely if we did not accept the price increase. Furthermore, he refused to provide his full details or contact a manager, instead suggesting we carry our luggage and young children to take a shuttle bus to their headquarters if we wanted to speak to management.

The supervisor’s conduct was exceptionally aggressive and unprofessional—to the point where neighboring customers actively commented on how inappropriately we were being treated.
To turn a pre-booked, pre-paid reservation into a forced $750 price hike while displaying absolute disregard for customer service was shocking. This experience severely tarnished the start of a special family holiday. Given my loyalty to the global Sixt brand, I expect far better, and I strongly advise travelers—especially families—to be extremely cautious when booking with this franchise location.

Es ist Nachvollziehbar, dass ein Unternehmen Geld verdienen möchte. Das ist auch nicht verboten !
Ich habe mein Fz über CarJet gebucht und wie immer bei der Buchung eine Vollversicherung mit Selbstbeteiligungsschutz abgeschlossen.
Das die MA bei Sixt anscheinend zusätzliche Versicherungen verkaufen müssen und noch behaupten, meine Versicherung wäre nicht das selbe halte ich für inakzeptabel. Auch würde der Ablauf am Counter schneller gehen. Ich musste sehr "hart" bleiben, um nicht eine unnötige doppelte Versicherung abzuschliessen.
2000 € SB (provisorische Belastung) der Kreditkarte ist auch zu hoch.
Grundsätzlich hat alles super Funktioniert. Shuttle,Fahrzeug, Übernahme und Rückgabe waren Top. Ich hätte gerne 5 Sterne gegeben.

I recently rented an Audi Q2 fromFlawless Experience from Start to Finish – Premium Service and Communication! the…
I recently rented an Audi Q2 from the Shannon Airport branch (Rental Agreement: 9612565903), and I cannot praise the SIXT Ireland team enough. The entire experience was absolutely outstanding from the moment I picked up the vehicle to the final drop-off. What really stood out to me was the quality of communication. Every piece of information provided by SIXT throughout the journey was direct, helpful, and exactly to the point. Those little updates and tips, make all the difference with e.g. Toll Roads, drop off etc... The vehicle itself was in pristine, top-tier condition, making the trip around Ireland incredibly smooth.To top it all off, the post-rental customer care was incredible. I had accidentally filled the car past the required level upon return, and when I reached out, Annie and Siobhan from the customer service team handled my query immediately and processed a €50 fuel refund without any hassle.I have made trips to Shannon before and heavily regret not choosing SIXT sooner. This is a highly professional team that delivers premium, stress-free service. I will absolutely be booking with them exclusively for all my future trips!See less

Abbiamo prenotato un’auto tipo NISSAN Quashqai da SIXT, tramite Booking.com, con ritiro all’areoporto di Dublino, per 12 giorni al costo di 450 euro più assicurazione aggiuntiva ZURICH per circa 130 euro. All’arrivo ci è stata proposta una DACIA Jogger, che poteva andare bene per noi 4 e relative valigie.
Il problema è sorto quando l’addetto ci ha segnalato che avrebbe bloccato a garanzia sulla nostra carta di credito euro 2700, pari cioè alla franchigia relativa a quel tipo di auto: abbiamo obiettato che nella prenotazione di Booking era indicato che l’addebito a garanzia sarebbe stato di soli 2000 euro, ammontare disponibile sulla carta di credito, a differenza di quello più elevato. Per poter ritirare l’auto ci hanno costretto a sottoscrivere un’assicurazione che escludeva qualunque franchigia, arrivando quasi a raddoppiare il costo del noleggio auto.
A parte questo, sia il ritiro dell’auto il primo giorno, l’uso durante la vacanza, che la riconsegna alla fine sono andati bene.
Ritornati in Italia abbiamo segnalato il problema a Booking.com, che ci ha fatto disdettare la garanzia ZURICH sottoscritta alla partenza, e ha rimborsato l’importo relativo nel giro di una ventina di giorni.
Forti di questa esperienza, e avendo letto altre recensioni, in fase di prenotare consiglio di fissare solo i servizi base di noleggio, tanto gli uffici all’aeroporto spingeranno sempre affinché siano acquistate assicurazioni in loco.

Great customer service, lovely car and overall a great experience!
Highly recommend it!

xcellent staff (Roger is unbelievable) but Sixt IE does not offer refund if you bring back the car sooner as expected !!! such a shame !!! 200eur lost !
the return place is very poorly indicated....your turn 2 times around the airport before finding the right entry. just a large simple schild would help so much....

Excellent staff, cars, and ease of renting.

Had a wonderful time on our two week road trip through Ireland! The car was perfect and we had no problems. When arriving at the airport we got an upgrade thanks to the lovely lady at the airport booth. And the kind bloke who handed us the car not only helped us get our phones connected and running for navigation, he also had great tips for the area of our flat for the first night. Best people!

Sixt Cork AirPort, Ireland: Friendly, professional and efficient desk staff who explained everything thoroughly and advised of possible optional extras. Also advised to take photos of vehicle before and after hire to avoid any potential for dispute further down the line. On return greeted by friendly engaging staff who again explained clearly the deposit process. Vehicle in good condition and competitively priced. All round smooth transaction and pleasant experience - highly recommend.

Bei der Abholung am Flughafen in Dublin wurden eng nebeneinander, vier Kunden abgefertigt, so dass eine Verständigung sehr schwierig war. Die Dame am Schalter wollte uns unbedingt eine zusätzliche Versicherung aufschwatzen, was wir allerdings ablehnen. Bei der Abholung mussten wir feststellen, dass unser Auto optisch in einem sehr schlechten Zustand war, damit hatten wir nicht gerechnet. Bereits am zweiten Tag stellten wir fest, dass ein Reifen Luft verlor, die wir wieder auffüllten. Das war allerdings nicht die Lösun g des Problems, denn der Reifen war am nächsten Tag wieder fast platt. Von Sixt wurde uns angeboten, den Reifen auszuwechseln, was wir dankbar annahmen. Allerdings war das mit einer Vorkasse von 225 € verbunden, bevor ein Handwerker einen neuen Reifen aufzog. Dabei wurde festgestellt, dass der Reifen nur notdürftig repariert worden war und wir eigentlich so nicht hätten fahren dürfen. Bei dem Telefonat wurde uns eine Erstattung zugesagt, als wir das Auto zurückgaben, war von einer Erstattung nicht mehr die Rede. Auf meine E-Mail über das Sixt Refund Zentrum erhielt ich auch nur die Antwort, dass ein Austausch des Reifens nicht notwendig gewesen wäre, da der Reifen in einem guten Zustand war, was allerdings nicht der Fall. Alle Reifen waren ziemlich abgefahren.

Collected a rental car from Shannon airport.
Although we had to wait a little longer than I would have like at the Reception desk the process was amazingly quick once the Adviser arrived. On returning the car everything was fast and efficient. Once the car had been checked over we were delighted to have been driven right up to the departure entrance so we avoided the heavy shower of rain. All the staff were efficient and friendly and we feel that we received an excellent service at a fair price.

The car was just fine - this review is about the Sixt team. I picked up the car at the central Dublin location where Elaine was the agent who processed me. Elaine was fantastic - helpful, professional, etc. She gave me tips for driving on the left hand side of the road, and also suggestions based on our itinerary. Everything about the rental was explained clearly.

We arrived very early to collect a var from Dublin airport and Lina at chrck in was professional and super friendly. We got an almost new car and took only few minutes once we got to depo to collect it ( great idea of the locker). Same when returning the car. A few minutes to be checked, a few minutes to get back to the airport by shuttle and we were off. Great experience overall.

Facile à trouver.
Peu d'attente au comptoir.
Leornado au top.
Explications claires et détaillées.
Prise en charge de la voiture rapide et encore plus simple pour le retour.

We had a fairly long rental (10 days) and were given a Toyota Yaris that was dirty on the outside and had mouldy stains on the back seat and seat belts. As soon as we hit the road the car had a "spluttering", stop/start motion during acceleration. About halfway through our trip, the dashboard showed warnings about a crash-prevention system malfunction, low tyre pressure and that the car needed a service. Next time I'll go with one of their competitors.

Nous avons loué une voiture à Dublin et nous avons fait une petite rayure sur la carosserie, juste de la peinture.
Sixt nous a retenu toute la caution de 2000 euros malgré notre honnêteté, déplorable.