MJS Energy Ltd. - HETAS ID 6847 Application for new HABMS Engineer Registration. After hand off from Julia Bevan, Business Development Executive, HETAS Ltd., the final stages were handled b... もっと見る
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Abbie Bennett from HETAS has always politely and professionally sorted out any issues that I have come up against with HETAS as an installer. Their tech and systems can be clunky to say the least with... もっと見る
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Excellent service from start to finish. I recently dealt with Barry Mairs, who was professional, friendly and knowledgeable throughout. He took the time to explain everything clearly, carried ou... もっと見る
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Julia - Business Development Executive - was very helpful with the process for our organisation to become HETAS registered. The process requires a lot of documentation to be uploaded. After our fir... もっと見る
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企業情報
当該企業による記述
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
連絡先
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, 英国
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4.8
優良
781件のレビュー
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Very helpful.
I found Julia Bevan to be very helpful and knowledgeable about what I needed to do. Shes friendly and very professional. Thank you Julia,from Shaun.
2026年6月3日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Shaun. It's great to hear that Julia was very helpful in assisting you. Please do get in touch again if we can help you out any further, Julia and the team will be happy to help!
Falls short of what the consumer needs
Whilst the objectives of this organisation are probably noble, the outcomes are poor for consumers. It is often difficult to check on whether a contractor is Hetas registered because they often operate under trading names which are different from registered names. And when you do find the contractor, they don't display the registration number on the listing so you can't check.
My recommmendations to Hetas is that they should not just list the names of businesses alone. They should list individuals by name and their registration number, and they should compel trade members to show their registration online and on their correspondence / invoices.
2026年5月29日
自発的なレビュー
HETAS からの回答
Thank you for taking the time to share your feedback, we genuinely appreciate you highlighting these points.
We fully recognise the importance of making it as easy as possible for consumers to verify whether a contractor is HETAS registered. Our website includes a search function that allows users to look up businesses by both business name and registration number. However, we understand that trading names can sometimes differ from legal registered entity names, which can make this process less straightforward than it should be.
To help maintain trust and accuracy, HETAS undertakes routine registration checks to ensure that businesses are registered under their correct legal entity and that their insurance details align with their registration. This is a key part of how we maintain the integrity of the scheme.
We also encourage all registered businesses to clearly display their HETAS registration number on their websites, correspondence, and invoices, and to link directly to their HETAS listing wherever possible. This improves transparency and allows consumers to verify credentials quickly and with confidence. Alongside this, our team is always happy to assist directly if anyone needs help confirming a registration.
Your suggestion around providing more detailed listing information, including how individuals are represented, is appreciated. We are continually reviewing how we present information and how we can further strengthen transparency and usability for consumers. As a not-for-profit organisation, we do need to carefully balance enhancements with available resources, but ongoing development in this area remains a priority.
Thank you again for your constructive feedback, it plays an important role in helping us to continually improve.
Julia has been absolutely fantastic in…
Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
2026年5月29日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Jake. We're pleased to hear Julia has been fantastic in assisting with your renewal! Please don't hesitate to get in touch again if you have any further questions, Julia and the team will be happy to help.
Very helpfull right through the hole…
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
2026年5月21日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Alex. We're pleased to hear our team have been very helpful throughout the whole registration process. Please don't hesitate to get in touch again if we can assist you any further, we'll be happy to help.
Abbie offered the most amazing support…
Abbie offered the most amazing support and level of service with an end customer issue. Historically we have experienced some real frustration with Hetas as a company but I am delighted to review that Abbie is an outstanding member of their team!
2026年5月22日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Darren. We're really pleased to hear that Abbie provided you with amazing support! We've passed your wonderful feedback onto her, and if have any further questions, please don't hesitate to get back in touch, the team will be happy to help!
Billie and the team have been helpful…
Billie and the team have been helpful throughout our certification application process. They’ve been professional, supportive, always quick to assist with any questions. Thanks for making the process smoother
2026年5月18日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Lesley. We're pleased to hear that Billie and the team have been very helpful throughout the registration process, and have provided you with supportive and quick assistance. Please don't hesitate to get in touch again if you require any further support, Billie and the team will be happy to help!
Abbie was lovely to speak on very phone…
Abbie was lovely to speak on very phone and very helpful explaining things today what I need to do for next time
2026年5月14日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Paul. It's great to hear that Abbie was very helpful in explaining things to you. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help!
Customer service
I spoke with Abbie who was incredibly helpful and knowledgeable on the situation.
2026年5月11日
自発的なレビュー
HETAS からの回答
Thanks for reviewing HETAS, James. We're pleased to hear that Abbie was incredibly helpful whilst assisting with your enquiry. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help!
New registration
Have found HETAS great to deal with through the registration process. Billie has answered any queries I've had quickly!
2026年5月11日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Niall. It's great to hear Billie was quick in answering your queries. Please don't hesitate to get in touch again if you need any further help, Billie and the team will be happy to help!
Julia is a legend ✨
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me complete everything required even though I don't have a computer, you're a ⭐ Thank you so much Julia 🙂 you deserve a MEGA pay rise 🙂 Laurie was also a massive help so thank you also, you made signing up so much easier for me. Thank you
2026年5月5日
自発的なレビュー
HETAS からの回答
Thank you for taking the time to review HETAS! We're so pleased to hear that Julia answered all of your questions and explained everything clearly to you, and Laurie was also a massive help during the registration process. We've passed your feedback onto them both ⭐ Please do get in touch again if you have any further questions, the team will be happy to help!
Changing Business name
Who would know changing from a sole trader to a Ltd company could create such a headache but thank you to Julia and Laurie they were lovely to deal with and made sure the process was as smooth as possible
Thank you ladies... much appreciated
2026年4月21日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Fiona. It's great to hear Julia and Laurie made the name change process smooth for you. Please don't hesitate to get in touch again if you have any further questions, the team will be happy to help.
FANTASTIC CUSTOMER SERVICE.!!
FANTASTIC CUSTOMER SERVICE.!!
Abbie was amazing in my recent experience with Hetas.
It was surrounding a complex adjustment to an existing registration and I’d spoken to a couple of other people over a period of 2 weeks and wasn’t really getting anywhere. From the moment Abbie answered the phone she was amazing.! she tracked down exactly what form we needed and went out of her way to make sure we were sorted. Calling through to other departments and briefing different teams on what what’s happening ect calling me back and keeping me in the loop as to what we may / may not need to do. Just extremely helpful from start to finish and sorted things within a few hours for me. I called this morning having not made much progress and at the time of writing this review it’s basically done thanks to Abbie..!
2026年4月8日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS. We're really pleased to hear you had an amazing experience with Abbie and she was extremely helpful from initial contact all the way through to getting your enquiry resolved! Please don't hesitate to get in touch again if you have any further questions, Abbie and the team will be happy to help.
Great experience with Elliott at HETAS…
Great experience with Elliott at HETAS Business Development.
2026年4月8日
自発的なレビュー
HETAS からの回答
Thanks for reviewing HETAS, Jamie. We're really glad to hear you had a great experience with Elliott. We've passed your feedback on to him! Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help.
Julia rocks!
Julia rocks! She's completely on the ball. Very helpful, quick and polite. Perfect customer service 10/10.
Thank you Julia :)
2026年4月1日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Damian. It's great to hear that Julia was very helpful whilst assisting you! Please do get in touch again if you have any further questions, we'll be happy to help.
great service from Abbie at hetas
great service from Abbie at hetas, she was very helpful and professional and went out of her way to help resolve my issue. 10/10
2026年3月25日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Sam. We're pleased to hear that Abbie provided you with great service and was very helpful in resolving your issue. Please do get back in touch if we can help you out any further, Abbie & the team will be happy to help.
Excellent service.
Excellent service.
Elliott Holden provided excellent helpful advice during my application process. I
Am grateful and appreciative. Thank you.
2026年3月25日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Carl. It's great to hear that Elliott has provided excellent advice throughout your application. We've passed your feedback on to him! Please do get back in touch if we can help you out any further, Elliott & the team will be happy to help.
Just taking a moment to share my…
Just taking a moment to share my appreciation for Julia in Business Development, and give recognition to the excellent service and support that she has provided me on numerous occasions..
Nothing is a problem for her and she really lightens the load of managing the administration of my Hetas accreditation.
Thanks Julia
2026年3月24日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS. It's great to hear that Julia has provided you with excellent service throughout your HETAS registration. We'll pass your feedback on to her! Please do get back in touch if we can help you out any further, Julia & the team will be happy to help.
Contacted hetas today to see if they…
Contacted hetas today to see if they received my certificate of compliance.They got back to me straight away could not fault can take 4 weeks and sent by royal mail
2026年3月20日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Kevin. We're pleased to hear that our team were quick in responding to your enquiry. If you have any further questions, please do get back in touch, we'll be happy to help!
Very helpful during the registration…
Very helpful during the registration process which was appreciated.
2026年3月10日
自発的なレビュー
HETAS からの回答
Thank you for reviewing HETAS, Anthony. We're pleased to hear that our team have been very helpful during the registration process. If you have any further questions, please do get back in touch, we'll be happy to help!
Business Development
Delt with Elliot in Business Development team, he’s was efficient, helpful and guided me through the process.
2026年3月6日
自発的なレビュー
HETAS からの回答
Thank you for taking the time to review HETAS. It's great to hear that Elliott has been helpful and efficient whilst guiding you through the registration process. Please do get in touch again if you have any further questions, we'll be happy to help.
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