AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... ãã£ãšèŠã
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5 Stars for Daniel â Truly Exceptional Service! âIâve been struggling with internet issues since last November and couldnât get any real helpâuntil Daniel took on my case. He completely turned m... ãã£ãšèŠã
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Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... ãã£ãšèŠã
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Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was ha... ãã£ãšèŠã
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With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
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25 Wilton Road, SW1V 1LW, London, è±åœ
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
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Outstanding tech support
Denis is an outstanding member of your technical support team who persisted with a problem for a week until the problem was resolved
2026幎6æ10æ¥
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Hey!Broadband ããã®åç
Hey! John,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
I signed up for Hey
I signed up for Hey! Broadband expecting a reliable connection, but the actual experience has been incredibly disappointing. I live in a small flat, and the Wi-Fi signal completely drops out in my living room. It has been a dead zone since day one.
When I reached out to customer service, their only solution was to try and upsell me on "Mesh Wi-Fi pods" for an extra £10 a month on a mandatory 12-month contract. I find it completely unacceptable to be charged extra just to get a basic wireless signal to travel a few meters into the next room. Other major providers like Sky resolve coverage issues by providing necessary equipment free of charge.
When technical support finally tried a remote "fix," they just forced my router onto the 2.4GHz band. Anyone living in a block of flats knows this just leads to slow, heavily interfered speedsâand it completely failed to fix the dead zone anyway.
To top it all off, the customer service team clearly relies on lazy, copy-and-pasted scripts. In their last email, they didn't even bother to check my account details properly and addressed me by the completely wrong name.
Instead of actually resolving the hardware issue, they have now told me to contact their cancellations department. If you want a provider that actually delivers reliable whole-home coverage and cares about customer service, look elsewhere.
2026幎6æ10æ¥
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Hey!Broadband ããã®åç
Hi Shakir,
We're sorry to hear that your initial Wi-Fi experience did not meet your expectations.
Having reviewed your account, we can see that our Technical Support team carried out troubleshooting, including changes to your Wi-Fi configuration, in an effort to improve coverage within your property. When those measures did not fully resolve the issue, alternative solutions were discussed.
We would like to clarify that Wi-Fi coverage and broadband speed are two different things. Whilst we deliver broadband to the property, Wi-Fi performance within the home can be influenced by factors such as property layout, construction materials, device capability and environmental interference. Where additional equipment is required to extend Wi-Fi coverage, this is not provided free of charge.
We also acknowledge your comments regarding communication and apologise if any correspondence contained incorrect personal details.
Most importantly, we're pleased that a solution has now been agreed and accepted, with an engineer scheduled to attend and install the equipment required to improve coverage throughout your home.
We hope this resolves the concerns raised and allows you to enjoy the service as intended. We hope you will consider updating your review .
All the best,
Khushi
H!B
Worst service ever
Whilst the actual fibre service is great. When they have an issue the service is absolutely terrible. The worst customer service team I have ever dealt with (and Iâve worked in the industry for over 20 years). A couple of months back I had 3 live complaints at the same time. None dealt with properly and 1 which was cut & dry closed in their favour. The others I only got sorted when I raised to governing bodies for support. I will be leaving them as soon as I can and wouldnât recommend them to anyone. Only giving 2 stars instead of 1 due to the fibre service being good when itâs working.
Have reduced to 1 star as they asked for more information and specific details of my complaints. Howâs about they actually do some of the work and look at their own files for once. Unbelievable.
2026幎6æ1æ¥
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Hey!Broadband ããã®åç
Dear Matthew,
We sincerely apologise for any inconvenience and frustration caused.
We also asked for further information via Trustpilot, as weâre unable to locate account details from a Trustpilot profile name alone. This is for security reasons and to ensure we provide an accurate and detailed response to the correct account. Without these details, weâre unable to investigate or progress the issue.
We can see that your initial complaint was closed due to no response received at the time. Regarding your second complaint, we were unable to find any record of the claim on our system, and therefore could not progress or apply any adjustment without supporting information.
When we request additional details, it is simply to ensure we fully understand the issue and avoid any discrepancies, so we can investigate and resolve matters fairly and accurately. Where valid claims are supported by the correct information, we always aim to apply the appropriate credit, and we can see that credits have been issued where applicable.
Weâre sorry to hear you felt the need to reduce your rating based on this, as we would always prefer to resolve concerns directly and fully once we have the necessary details.
We are continuously working to improve our service based on customer feedback and we hope we can turn your experience around in the future.
All the best,
Khushi
H!B
Dishonest with their sales and billing
Dishonest with their sales and billing. Sold at one price, neglecting to say that the price will increase after 2 months. Also, after the annual increase was applied, they back dated the increase to the 2 months prior to the supposed date of the increase.
2026幎5æ1æ¥
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Hey!Broadband ããã®åç
Hi Colin,
Thanks for your feedback and Iâm sorry to hear about the billing concerns youâve raised.
Weâre not able to see any evidence of intentional misrepresentation of pricing or backdating charges without reviewing your account in detail, but I understand why this would feel unacceptable if thatâs how it appeared from your side. This is exactly the kind of issue that needs a proper billing investigation rather than back-and-forth assumptions.
We did try to reach out via Trustpilot for more details so we could look into this properly, but didnât hear back, so we havenât been able to review your case.
If youâd like this escalated, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
My Broadband often drops for no reason
My Broadband often drops for no reason. I have to reboot perhaps once a month. The main positive about Hey Broadband is their helpful customer service team
2026幎6æ10æ¥
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Hey!Broadband ããã®åç
Hi Amanda,
Thank you for taking the time to leave a review.
We're pleased to hear that you've had positive experiences with our Customer Service team and found them helpful when assistance has been needed.
We're sorry to hear that you've experienced occasional connection drops requiring a reboot. Whilst this isn't something that has been reported to our Technical Support team previously, we take feedback like this seriously. Following your review, we proactively raised the matter with our Technical Support team, who have since made contact and are currently investigating the issue with you.
We appreciate you bringing this to our attention and look forward to working with you to ensure you're getting the reliable service you expect from Hey!Broadband. We hope oyo will give us the opportunity to turn this around to the 5 star experience we strive to deliver!
Best wishes,
Khushi
H!B
Reliable connection most of the timeâŠ
Reliable connection most of the time and decent speeds, far better than our previous provider.
2026幎6æ10æ¥
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Hey!Broadband ããã®åç
Hey! Gemma,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Hey!Broadband ããã®åç
Hey! Qumar,
Many thanks for taking the time to leave us a review.
We are glad to hear your appreciate our service here at Hey!Broadband. We would however, love to hear about where we fell short of delivering at the 5 star service we strive for. Please give us the opportunity to redeem ourselves. We would like to hear from you at info@heyb.co.uk, reference this review with your concern and one of our friendly team will be glad to help.
Upon resolving your issue, we would be grateful if you considered updating your review.
Best wishes,
Khushi
H!B
The download is good most days but upâŠ
The download is good most days but up load is around 60% to 70% tops , it's hard to play my Xbox at night but it's ok till to round 4 pm ok thanks
2026幎5æ13æ¥
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Hey!Broadband ããã®åç
Hey! Ricky,
Many thanks for taking the time to leave us a 5 star review. Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
You can connect with our team to discuss these upload and download speeds but to receive the maximum effect, is only with a wired connection so please reference this review and one of our friendly team will be happy to help.
Best wishes,
Khushi
H!B
Constantly getting packets dropped soâŠ
Constantly getting packets dropped so cannot stream TV shows without interruption. Tested on two different TVs with network cables attached directly to the router (only used one device at a time using the internet) Very poor service. Will collect data and present it to terminate contract. It's that bad.
2026幎6æ8æ¥
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Hey!Broadband ããã®åç
Hi Ralph,
Thanks for your feedback, and Iâm sorry to hear youâre experiencing packet loss and interruptions to streaming.
Weâve also tried reaching out via Trustpilot to get a few more details so we could investigate your setup properly, but we didnât hear back, so we havenât been able to review your case.
If youâd like us to look into this and help resolve it, please email info@heyb.co.uk referencing this review and weâll escalate it for you.
All the best,
Khushi
H!B
Robin Bastards
They hold you in contract even when you move house and they canât supply the service at the new property, set of Robin bastards
2026幎4æ18æ¥
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Hey!Broadband ããã®åç
Hi Tim,
We're sorry to read your review.
We appreciate that moving home to an area outside of our network can be frustrating. However, where a customer is still within their minimum contract term, Early Termination Fees apply if the service is cancelled before the end of that agreed term, regardless of the reason for cancellation.
These charges are not applied arbitrarily and are clearly set out within the terms and conditions accepted at the point of sale. Also, these are always available through our website to review after the point of sign up .
Whilst we understand that this may not have been the outcome you had hoped for, we do not feel that the language used in your review is either fair or constructive. We always welcome customer feedback, but ask that it is shared respectfully.
We appreciate your feedback and feel it is important to provide this context for prospective customers reading your review.
All the best,
Khushi
H!B
Very disappointed with this company
Very disappointed with this company. I am yet to use their broadband service so I canât comment on the quality of their internet provision. However, I feel itâs important to comment on how I feel I was conned into signing up with Hey Broadband and very let down by their customer service.
I was mis sold their internet services by two door salesmen who I repeatedly told I was already contracted with a different provider. They assured me many times that I wouldnât be charged until my contract with my (still) current provider had ended. The engineer has since fitted a new internet line, making a hole in the front of my house for the cables. After contacting their customer services (which isnât in the UK) many times, they took no responsibility for the mis selling of their broadband and only offered to cancel the subscription early with no charge, leaving the hole in the front of my house.
As I didnât want this eye sore, I decided to suck it up and just pay for two different broadband providers until I can cancel my existing contract.
Donât fall for what I fell for.
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hi Jon,
Thanks for your feedback and Iâm sorry to hear about how this has been handled.
To be clear, if a customer feels theyâve been mis-sold a service, that needs to be properly investigated and not dismissed - and any installation work (including external drilling) should never be left as a âyouâll have to deal with itâ situation without support.
We did try to reach out via Trustpilot for more details so we could review what happened in your case, but didnât hear back, so we havenât been able to investigate this properly.
Please email info@heyb.co.uk referencing this review so we can escalate this and look into both the sales process and installation concerns.
All the best,
Khushi
H!B
Worst customer service ever
Worst customer service ever, wonât ever recommend them !
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hi there,
Thanks for your feedback, and Iâm sorry to hear you feel this way.
We take customer service concerns seriously, but we canât investigate what went wrong without more detail. We did try to reach out via Trustpilot for further information, but didnât hear back.
If youâd like us to look into this properly, please email info@heyb.co.uk referencing this review.
All the best,
Khushi
H!B
Generally good but with a 48 hourâŠ
Generally good but with a 48 hour outage recently there has been no mention of compensation. Communication updates about situation were ok but nothing for the inconvenience
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hi Bryan,
Thanks for your feedback and Iâm sorry about the recent 48-hour outage.
While itâs good to hear communication during the incident was okay, we understand your point that customers expect clarity on compensation as well, especially after extended downtime. Thatâs something we do review on a case-by-case basis depending on the cause and impact.
We did try to reach out via Trustpilot for more details so we could look into your account specifically, but didnât hear back, so we havenât been able to review this case.
If youâd like us to pick this up, please email info@heyb.co.uk referencing this review.
Best wishes,
Khushi
H!B
Hey!Broadband - the best yet!!
I have had broadband from BT, Virgin, and a couple of other providers, but none could beat Hey! Broadband!
It is rock-solid, reliable, and totally dependable !
The only time I had an issue was when a fox chewed through my fibre-optic cable, where a small loop was visible and accessible, between where the cable came out of the pipe, and was pinned to the brick wall!
The Hey!Broadband service team, initially incredulous of my claim, were quick to initiate a repair, once they saw the pictures, so my down time was minimal.
This has been the only problem I have had with my internet connection - and I cannot really blame Hey!Broadband for this issue!
Otherwise, my connection has been rock-solid, and totally reliable, with consistently high upload and download speeds.
I can honestly and wholeheartedly recommend Hey!Broadband internet on every count - Excellent installation, rock-solid and 100% reliable fast connection speeds as advertised, and all at a very good price!
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hey! Dave,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Reliable Speed, Access & Cost
Reliable Speed, Access and cost.
No hesitarion in recommending
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hey! Barry,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Great value and customer service
Great value and customer service. Installation was a breeze, on the very rare occasions I've had to contact Hey! they've been excellent.
Broadband speed has been superb and very few outages.
Can highly recommend!
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hey! John,
Many thanks for taking the time to leave us a 5 star review. Wow! Your kind words mean a lot to us. Thanks for being a valued customer of Hey!Broadband and for choosing us to stay #happilyconnected
Don't forget, you can share your referral code with friend and family to share the love (and connection) to earn and share a £50 Amazon Voucher!
Best wishes,
Khushi
H!B
Not happy
Not happy about the service,signals are dropping every day plus they have already put up the price after 6 months.
2026幎6æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hi Shaheen,
Thank you for your feedback.
We're sorry to hear that you've experienced intermittent Wi-Fi issues and that you feel disappointed with the recent price increase.
Following your review, our Technical Support team investigated the concerns raised and reached out to discuss possible solutions to improve your in-home Wi-Fi experience. We understand that the proposed solution was not something you wished to proceed with, but we'd like to reassure you that our teams remain available should you wish to explore alternative options in the future.
With regards to pricing, any promotional rates and subsequent price changes are outlined within the terms agreed at sign-up. We appreciate that price increases are never welcome, but we aim to be as transparent as possible regarding charges throughout the customer journey.
We'd still welcome the opportunity to help improve your experience, so please don't hesitate to contact us should you wish to discuss the matter further.
All the best,
Khushi
H!B
Poor fitting of fibre cable is nowâŠ
Poor fitting of fibre cable is now hanging low from the telegraph pole to my property âŠ. This was reported and pictures sent as requested on the 17th of May.
Had a reply saying it had been escalated to the relevant team for reviewâŠâŠ. Still waiting for it to be resolved as nothing has happened, the date now is 9th Of June.
Does it need to completely come attached and lose connection before any action is taken ??
Hey! broadband had an engineer arrive at my property today and proceeded to correct the problem with the low hanging cable.
The engineer was very polite and rectified the issue.
Well done Hey! Broadband. Thank you.
2026幎5æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hey! Barry,
Thanks for the update and for taking the time to revise your review.
Weâre really pleased to hear the issue was ultimately resolved and that the engineer was able to attend, fix the low-hanging cable, and leave things in a good place. We also appreciate your patience while it was being escalated.
Thanks again for sticking with it and for sharing the final outcome.
Best wishes,
Khushi
H!B
Excellent customer service âŠ
In April 2026 I needed repairs after a scaffolding accident dislodged the cable - repairs quickly arranged, and had my indoor equipment updated at the same time, all free of charge. 5th June 2026 had a phone call advising my contract had expired and was told I could renew it, with exactly the same specifications at a £14.00 monthly REDUCTION in payments. Advance notice of maintenance/upgrade updates, always scheduled for very early am. (eg 2am) Has worked perfectly for several years since initial installation
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Hey!Broadband ããã®åç
Hey! Steve
Thank you for taking the time to leave us a review. We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
Hey!Broadband ããã®åç
Hey! Waseem,
Thank you for taking the time to leave us a review. Nothing makes us happier than a happy customer!! We are so grateful for your kind words and your 5 star! Don't forget, you can share your referral code with friends and family to share the love, connection and both earn an Amazon voucher!
Happy streaming and best wishes,
Khushi
H!B
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