Ware bestellt, wurde per Mail schnell und gut beraten, ganzes System für 1000 Euro kam nie an. Auch keine Rückmeldung vom Kundenservice, diese Seite ist ein Fake, auch ist die Seite aktuell offline! A... もっと見る
Hikvision Alarm System Europe
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レビュアーのコメントを見てみましょう
Levering was goed. Camera besteld. Na aansluiten blijkt het admin paswoord niet te werken en krijg ook geen pagina om ww aan te passen wat je wel hoort te krijgen bij nieuwe installatie. De camer... もっと見る
Bestellungen werden (bisher 2x) zuverlässig ausgeführt, Kundensupport ist aber praktisch nicht existent. Da reihe ich mich mal in die Erfahrungen hier ein. Versuche, Support für ein Gerät zu er... もっと見る
De eerste ervaring met hikevision ging niet zo soepel als gehoopt door de langere levertijden i.v.m. met drukte. Na meerdere keren contact onderhouden te hebben met de service dienst hebben zij ons... もっと見る
企業情報
当該企業による記述
We are an official Hikvision partner in security solutions, which means that we can guarantee you the best service and the best prices. Our team is specialized in selling alarm systems. We deliver to: - Distribution for the DIY - Distribution Electronics retail - Webshop resellers - Private individuals throughout Europe - Companies throughout Europe - Installers What do we offer? We can offer you the service that you do not get at other web shops/shops. We always aim to answer your question within one day. We do everything we can to satisfy the customer and provide optimal safety. We want you to feel safe in your environment. You also opt for quality, right? hikvision.
連絡先
Transistorstraat 71-C, 1318LB, Almere, オランダ
- info@hikvision-alarm-system.com
- hikvision-alarm-system.com
Wrong item delivered, no response.
Ordered a camera. Got the wrong model and reported immediately, both over online form and by email. No response to either for more than a month now.
2024年8月20日
自発的なレビュー
Hikvision Alarm System Europe からの回答
Dear customer,
Thank you for your review. Very sorry to read that an incorrect item was delivered. We delivered exactly what you asked for.
We have also created a competitive quotation for you.
Unfortunately, we cannot please everyone.
With kind regards,
Joost van den Bruggen
Customer Service
alles super
alles super, technisch auf dem neusten stand, leicht zu programmieren un zu bedienen.
2024年9月23日
自発的なレビュー
Hikvision Alarm System Europe からの回答
Thank you for your review Markus!
Ordered a Camera back in July 2024…
Ordered a Camera back in July 2024 payed everything until 01.08.2024 - still no delivery until today.
EDIT:
After a few E-Mails we got informed, that there was a problem with their invoice or banking software which was figured out by now.
Camera arrived today.
2024年8月1日
自発的なレビュー
Hikvision Alarm System Europe からの回答
We are happy to hear that it has been resolved. We are always there for you.
We serve a lot of customers and sometimes things can go wrong.
But we always solve it.
With kind regards,
Timo van Daalen
Customer Service
THEFT and FRAUD!!!! No response to chat, email or telephone
After they received the bank transfer payment for the order they stopped replying to emails, they never reply to their chat and they do not answer the phone.
They have missed the shipping window by 24 hours.
Not sure if they are inept or fraudulent yet
----
Update. DO NOT BUY FROM THIS COMPANY BEFORE READING
1. We have tried calling them for 3 days about our order, not once has the phone been answered.
2. Their chat is "online" but never answered
3. They ignored my email for two days
After all of this, they noticed this review and hopped into action. They claim that they couldn't verify the bank transfer for 2-3 days, this is obviously not true as IBAN transfers are instant.
Their emails are rude and defensive. I have never actually encountered a worse business. I ordered from them because of their commitment on their site to ship next day. This is on all of this products
In stock and ordered before 23:59, delivered tomorrow*
Not true, and even if it were true that they have ever shipped an order next day, does anyone really believe that they can somehow send something the next day even if you purchase at 1 minute before midnight? Do they have a courier with a private jet? Clearly not to be trusted as they have a blatant lie on every product listing on their website.
At this point, the alarm system will not reach me in time for my project, so I have requested a cancellation of all items and a full refund.
I will update this review and let people know how long the refund takes
I wish I had bothered to read before sending this mess of a company my money.
--
How is it that you have this all wrong? You clearly do not know how to run a business, this is the order.
Order number: #15066848
Order date: 17-09-2024
Clearly 2 days before you could be bothered to even notice it.
I sent the bank transfer immediately and emailed you about the order, you said you would look for it nut never did and then ignored me.
1) never answered the phone once (feel free to send your phone records to your lawyer)
2) ignored all chat messages on your slightly incomplete website
3) and didn't respond to emails for 2 days
all of this is easy to evidence.
I don't know why you would rather argue with customers on trustpilot all day rather than trying to actually fulfill your obligations under the purchase contract.
It is pretty clear for the most recent reviews here that you do this sort of thing all the time and you do not meet customer's needs.
You can waste your money talking to your lawyer, but I expect a full refund as I am entitled to under EU law.
so, you have had my money for 6 days, time to send it back.
Again, clearly any customer who sees this exchange will not want to place an order with you, you have yourself to blame, not me, I am here statin facts, it is you who keep mixing up dates and facts about this transaction.
AVOID AT ALL COSTS THEY DO NOT SHIP ORDERS AND THEY KEEP YOUR MONEY
This post will be updated when the refund arrives
___
September 24th
The company continues to evade any contact.
Still not answering the phone
Still not replying to texts on the website
Ignoring my emails
They have no right under EU consumer law to retain my 1800 Euros, but that is what they are doing.
I attempted to reach them through another of their websites and they then blocked my IP address and switched off their chat service to continue to hide.
They have only one legal obligation and that is send my money back, I have formally cancelled the order.
At this point it seems this is indeed a FRAUD case.
This is not operated like a legitimate or reasonable business. Having owned an d operated an ecommerce business for over a decade, I just can't understand how these folks could be so incompetent but here we are.
I will continue to update this thread on
1) the refund status
2) my investigation into whether or not the company is in fact even authorized to sell Hikvision equipment
For now I can only warn not to purchase from these guys, it seems like they don't mind ripping people off.
--
update
He says that he will eventually refund me, he does have a duty to do so, but now he is copying several random people on his emails with me and is a bit unhinged.
He also is threatening to try to harm some businesses that I own and one that I don't if I don't edit or delete my review. This is all clearly against truspilot's rules.
Review will be updated
-
Oct 2nd
14 day refund window has elapsed, merchant is responsive again. They do see very concerned that I think they are a fraudulent business, they can choose to prove that by obeying the law.
Oct 8, this business is fraudulent, do not order from them
Oct 11 - they continue to avoid contact and have no refunded for the order
Oct 16 - still no reply - police will be involved
Oct 18 - company wrote to my company suggesting I be fired because they object to my words
now December 17 or 3 months and they can't seem to refund
FRAUD - AVOID
2024年9月18日
自発的なレビュー
Hikvision Alarm System Europe からの回答
New update:
The customer lies again.
We have had email contact and have indicated that we want to await payment.
But spreading lies is not fair. We cannot do anything about the fact that the amount is only in the account 2 days later. The customer could also have considered another payment method for this.
The customer has bombarded us with dozens of emails (threats and swear words)
This is not how you treat people. Every company makes mistakes and every company depends on the postal couriers.
We never share customer data with others. We keep this among the companies of Hikvision Alarm System Europe.
We have only uploaded 2 screenshots with the personal information removed so that our future customers can see that we responded to this customer on the day the customer transferred the amount to us.
What the customer is doing is deliberately shaming a company.
New update:
The reason why we blocked you is because we don't want to see you again. This is a hard decision.
In Europe you have the right to create a credit within 14 days. We do not overwrite this either.
You make fun of us with the most horrible swear words. Via chat and via email.
You lie about the fact that we have not contacted you about the deliveries.
See the proof here: https://postimg.cc/grW35ytM & https://postimg.cc/94tqj0f6
Then I haven't even mentioned the emails with swear words and threats.
There are several emails in which we are accused of everything. This is only because we want to wait for the payment on our account.
I also call on Trustpilot to take this review offline as it is not based on truth.
New update:
Good evening customers,
The story is as follows, the customer placed an order on Thursday the 19th. He opted for manual transfer. We saw that the amount was in the account on the 21st. This did not happen fast enough for this customer. This customer opts for a manual transfer and from abroad this takes longer than a domestic transfer.
We have emailed that we must first have the amount in the account before we proceed with delivery.
The fact that the customer indicates that we will stop communicating after we have received the amount is complete madness.
It is the most normal thing in the world for a company to only deliver when the money is in the account. We have no problems with this with any European customers. Only this American customer is making a big deal.
After all, we receive emails every day with swear words that unfortunately I cannot name here. It is very sad and unprofessional how this customer operates. There is also a threat to even provide other subsidiaries of ours with reviews. I try to say it calmly, but I think a doctor's visit is urgently needed.
We will also transfer this case to our lawyer who will appeal regarding libel and slander and damage to reputation.
New update:
Dear customer,
You have placed an order and opted for manual transfer.
We have indicated to you that the amount must first be in the account before we proceed with extradition. This was the case yesterday.
Things are not happening fast enough for you and you are taking out the frustration on your own incompetence by opting for manual transfers.
You could also have paid by credit card or PayPal, then we will process the order immediately.
We have never experienced this with any of our customers we deliver to.
You indicate that you want to cancel the order, this is of course possible and the credit will be processed.
Dear customer,
It is the most normal thing in the world that we must first receive the amount in our account and then proceed with extradition.
We do this with all our private customers. You're the only one making a big deal about this.
This took a total of 2 working days and we have emailed you about this.
If you paid by credit card it would be there immediately.
With kinds regards,
Joost van den Bruggen
Customer Service
Jederzeit Weiterempfehlung zu 100% !!!
Ich bin sehr zufrieden mit der Beratung, Fachkompetenz, schnellen Bearbeitung, zügigen Lieferung und dem einwandfreien Inhalt der Hikvision Artikel und empfehle euch gerne und jederzeit weiter.
DANKE für den Service.
2024年9月11日
自発的なレビュー
Hikvision Alarm System Europe からの回答
Schön zu hören, wenn Sie Fragen haben, lassen Sie es uns bitte wissen!
Brilliant support
2024年6月1日
Hikvision Alarm System Europe からの回答
Thank you for your compliment, we appreciate it!
Perfekte und kompetente Beratung
Sehr freundliche und überaus kompetente Mitarbeiter.
Wir haben als Internet- und Software Laien sehr gute Erfahrungen mit der Fa. Hikvision gemacht.
Immer wieder gerne. 5 *****
2024年8月19日
自発的なレビュー
Hikvision Alarm System Europe からの回答
Vielen Dank für Ihre Bewertung. Sie wissen, wo Sie uns finden, wenn etwas dazwischenkommt!
keine Ansprechpartner in Bezug auf…
keine Ansprechpartner in Bezug auf Retoure der Ware. Nach 6-wöchentlichem Versuch per Email und telefonisch die Aussage erhalten, dass man als gewerblicher Kunde nicht hätte über den Onlineshop bestellen sollen, sondern über einen Vertriebspartner.
Die letztliche Antwort kam per Email in Englisch. Es sei kein Umtausch oder Reklamation der Ware möglich. Ich kann dieses Unternehmen nicht weiterempfehlen.
2024年4月22日
Hikvision Alarm System Europe からの回答
Guten Tag,
Da Sie als Unternehmen bestellt haben, können wir keine Rücksendungen akzeptieren. Dies gilt nur für Privatkäufe. Wir müssen uns auch an die Richtlinien der europäischen Gesetzgebung halten.
Wenn wir Ihnen sonst noch weiterhelfen können, lassen Sie es uns bitte wissen.
Mit freundlichen Grüße,
Joost van den Bruggen
Kundendienst
Order was confirmed and regular updates…
Order was confirmed and regular updates on the status of the parcel came by email. The parcel was not delivered within the time indicated on the tracking website, so I contacted Osec to find out what was going on. Again fast communication by mail and 2 days later the delivery arrived. All ok!
2024年7月30日
自発的なレビュー
Gute Preise und guter Support
Super gute Preise, schnelle Lieferung und Support hat auch sehr schnell geantwortet.
2024年7月5日
Betrug
Verkäufer ist nicht erreichtbar weder per Mail noch telefonisch. Artikel wurde nicht retour genommen trotz 14-tägiger Widerrufsrecht. Konsumentenschutz ist involviert. Auch dieser hat wegen Nichterreibarkeit noch nicht erreicht.
Äußerst unseriös
2024年4月19日
Hikvision Alarm System Europe からの回答
Guten Tag,
Vielen Dank für Ihre Bewertung. Sie haben Ihre 14-tägige Bedenkzeit überschritten. Aus diesem Grund können wir das Produkt nicht mehr zurücknehmen.
Wir werden Grenzen setzen müssen und leider können wir es nicht allen recht machen.
Wir antworten immer sofort auf E-Mails und aufgrund der Stoßzeiten kann es manchmal schwierig sein, uns telefonisch zu erreichen.
Auch hier können wir es leider nicht jedem recht machen, stehen aber stets an der Seite unserer Kunden.
Grüße,
Joost van den Bruggen
Kundendienst
assistance SAV nulle pour reactivation produit
Désireux de réinstaller sur un autre site ( démontée d'un autre site et en état de fonctionnement) une camera IP hikvision modele DS-2CD2742FWD-IZS je me suis trouvé dans l'impossibilité de l'activer. le logiciel recommandant de contacter le fabricant avec les données de l'appareil, j'ai procédé à cette action. Deux réponses à côté de la plaque de l'interlocuteur contacté par mail (n'étant évidemment pas joignable par téléphone) puis plus de réponse. Sav déplorable pour un produit onéreux. aucune aide efficiente; à fuir
2024年7月9日
自発的なレビュー
Hikvision Alarm System Europe からの回答
Bonjour,
Nous avons signalé cet avis car vous n'avez effectué aucun achat chez nous. Le numéro de téléphone et le nom que vous avez fournis n'apparaissent pas dans notre base de données clients. Sur la base des informations supplémentaires demandées, vous avez uniquement fourni un numéro de téléphone et une adresse e-mail, mais pas le sous-numéro avec lequel vous avez commandé. Vous n’avez donc pas effectué d’achat chez nous. Trustpilot enfreint également les règles car aucune expérience d'achat n'a eu lieu.
Nous ne pouvons soutenir que nos propres clients. Je pense que vous êtes confus avec le fabricant.
Nous sommes vendeur sur le marché.
C'est dommage que cela donne une mauvaise impression aux futurs clients.
Salutations,
Joost van den Bruggen
Customer Service
Schnelle und transparente Lieferung
Schnelle und transparente Lieferung. Gute Kommunikation. Gerne wieder
2024年7月4日
Lieferungen dauern viel zu lange.
Lieferungen dauern viel zu lange.
Meine zweite Bestellung ist immer noch nicht da und es gibt keine Informationen.
2024年6月28日
Hikvision Alarm System Europe からの回答
Guten Tag
Wir haben Ihnen mehrere Updates zu Ihrer Nachbestellung gesendet. Mittlerweile ist alles komplett geliefert worden.
Grüße,
Timo van Daalen
Customer Service
SUPER SACHE
Hallo, wir haben das System in unserer Firma
und jeder Mitarbeiter kommt damit super zurech.
Funktion ist einfach supi.
Ps. ich kann jetzt ruhiger schlafen.
2024年4月2日
Hikvision Alarm System Europe からの回答
Dear Customer,
We have shipped the products you ordered. Unfortunately we can't make anything else of it.
Very unfortunate to give us a 1 star for this.
Otherwise, PayPal worldwide would not agree with you either.
We always do our best for customers.
With kinds regards,
Joost van den Bruggen
Customer Care
Word niet gereageerd op email/…
Word niet gereageerd op email/ telefoon. Bestelling is niet compleet geleverd.krijg geen response.
In uw reactie claimt u geen mail van mij ontvangen,wel na deze eerste revieuw hebben we mail contact gehad over de inhoud ervan zal ik niet schrijven ,graag zie ik de terugbetaling zo spoedig mogelijk tegemoet.anders zal ik uw email wel openbaar maken.
2024年7月1日
Hikvision Alarm System Europe からの回答
Geachte,
We hebben geen mail van u ontvangen.
U kunt via het contactformulier van onze website een email/ticket indienen waar wij op zullen reageren.
We zien uw email/ticket graag tegemoet.
Met vriendelijke groet,
Joost van den Bruggen
Customer Service
Hikvision Alarm System Europe からの回答
Dear customer,
Thank you very much, you are welcome!
With kind regards,
Joost van den Bruggen
Customer care
Svarar inte på mail frågor angående produkter.
Svarar inte på mail frågor angående produkter.
Jag skulle behöva hjälp med instruktion men fick ej hjälp.
2024年4月3日
Kein Service bei defekter Technik
Kein Service bei defekter Technik. Das erste Unternehmen das sich weigert seine defekte Ware zurückzunehmen.
2024年3月28日
Hikvision Alarm System Europe からの回答
Guten Tag,
Vielen Dank für Ihre Bewertung. Aus technischen Gründen können wir keinen telefonischen Support anbieten.
Wir können dies nur per E-Mail tun. Wir haben auch keine E-Mail von Ihnen erhalten.
Es ist sehr traurig, diesem Hotel einen Stern zu geben.
Mit freundlichen Grüßen,
Joost van den Bruggen
Kundendienst
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