Doubletree by Hilton Heathrow レビュー 426

Double tree by Hilton at Basewater rd…
Looks so nice with fairylights in front , took my boys for hot chocolate after training yesterday … they mixed Cadbury powder..took ages to prepare and charged us £11 for 2!!!!
5.50 each ! No whipped cream or sprinklers to justify this excess …
What an awful interiors - resembling youth hostel … an awful experience!!!!
Do not go!!!
They could be buzzing
Have they do takeaway and be nicer and …logical about prices … £3 a box of hot chocolate powder which gives 20 drinks for gods sake !!!

Awesome & easy parking plus the shuttle bus is efficient.

I am writing to formally express my deep dissatisfaction with my recent stay at the DoubleTree Hilton in Decatur Alabama. During my stay from the 21st and 22nd we had it booked. I was appalled to find bugs in my room, which is wholly unacceptable, especially considering the $500 I paid for two nights.

This experience has fallen far below the standard of service any guest should expect. I have already contacted your team to raise this issue, but I have yet to receive a satisfactory resolution or update, which only adds to my frustration.

For your reference, I have attached photos and documentation that clearly demonstrate the unacceptable conditions of any hotel guest.
ALSO. We were promised all these things. Nothing yet. I think it's disgusting and disrespectful.
Thank you for your urgent attention.

Doubletree Bristol North,multiple rooms booked. Gabrielle Korte who arranged our group booking was efficient, professional and friendly.
She went above and beyond to arrange rooms for guests attending my daughters wedding.
They all enjoyed their stay, they said that rooms were clean, comfortable and it is in a good location and amenities were great.

Management does not consider revealing my booking and payment status to a 3rd party as a violation of their terms of condition. It appears free for all with your information.

HORRIBLE, TERRIBLE PLACE….don’t stay here. So I checked in this morning 9/9/24 about 11am….I dropped my bags off at my room and quickly headed out to class. When I came back to my room after class, i noticed my BATHROOM WAS DIRTY. there was hair all over the walls and in the bathtub. The wall has food splattered all on it, the chair has dried tomato sauce on it, ants crawling up the walls and on the desk. I called the
Front desk spoke with Corrine, as per Corrine came downstairs and she will switch my room. I gathered my belongings and went to the front desk….now. Corrine told me there’s no rooms, I asked to speak to a supervisor who is Courtney Lugg but Courtney refused to speak with me. I asked Corrine for the contact information for the general manager or director, her boss…. As per Corrine she is on maternity leave then I asked for an email or card she said I don’t have it, you have to speak with Courtney or call Hilton. So basically I am suppose to sleep in a filthy dirty, nasty room smh. As per Corrine it’s not her problem. This is terrible customer service from the manager down to the front desk employee. Just disgusting, don’t stay here. I called Hilton to open an investigation because this is unacceptable. Corrine came to spot clean but there’s still good on the walls and ants crawling on the desk and walls. I have my suitcase near the door. This isn’t right, I shouldn’t have to deal with this.
Hampton inn Rome
1352 Floyd Avenue Rome NY

DoubleTree by Hilton Montebello boulevard LA - har booket ophold til okt. via booking.com - forsøgt at kontakte hotellet via booking.com, men intet svar. Hotellet har ingen mail adresse. Jeg var derfor nødsaget til at ringe til USA fra Danmark. Fik fat i super uhøflig medarbejder, som ikke rigtig orkede at svare på mine spørgsmål - han kunne hellere ikke finde min reservation, han endte med at lægge røret på - da jeg ringende op igen påstod han, at det var hans kollega igen lagde han på uden at sige farvel. Til sidst fandt han min reservation med var ikke spor behjælpelig med mine andre spørgsmål. Håber at personalet er mere venlige ved ankomst..

We had our wedding at the Liverpool branch a couple of weeks ago and they basically told us we would get a complimentary room on the night of the wedding. After our wedding, they refused to honour their part of the agreement and asked us to leave. Throughout the wedding planning process, they made everything so hard and difficult. It wasn’t the easiest working with them. Their services is below standard, everything we asked if we could get, they refused. We regret having our weddding at their hotel. I advise everyone planning a wedding to run away from them. They will basically pitch something to you so you can have your wedding at their hotel, when you accept their deal, they go ahead, prepare a contract and intentionally and deceitfully not include everything they told you about in the initial proposal. They missold to us and wouldn’t take accountability. Do business with them at your own risk!!!!

Staying at the Leeds Double Tree. Gorgeous canal side setting and close to the city and trains. The service was superb and the front of house staff so welcoming. The breakfast - the chef’s omelet was one of the best I’ve had and a very tidy buffet if that’s what you want. Such nice staff - had great service from Angie and team in the breakfast room. Saw other customers also enjoying the service. Definitely recommend as a place to stay if in Leeds.

I feel that your are ripping people off by charging for transfer to terminal at Manchester.

We welcomed at the front desk by a very friendly reception, lady called Alma’s. We were able to check in early as we arrived earlier than planned. Our room was ready. We arrived to celebrate my husbands birthday. Alma’s very kindly upgraded our room. We were very happy with the room and the facilities. Suhana and Almas were both very helpful and friendly. We throughly enjoyed our stay. We were given the complimentary double tree cookies which we really enjoyed after our long journey to Hounslow.

Extrêmement déçu pour rester cordial

Une réservation pour 4 nuits, chambre double et salle de bain minuscules qui ne reflètent pas du tout les photos avantageuses mise en ligne par l’hôtel
Le justificatif est qu’il y’a un balcon or en plein hiver sous 5 degrés je n’en vois pas trop l’utilité ..
Étant handicapé physique suite à un accident je ne peux me relaxer dans cette salle de bain étriquée au possible avec de grand risque d’accidents au vu de la disposition.

Maître d’hôtel très hautain et méprisant dans sa façon de gérer les choses lorsque nous demandons à changer de chambre.
Chambre de substitution proposée peu enviable et même problématique pour la salle de bain mais avec une vue horrible, nous demandons donc un geste en gardant la première chambre malgré la déception : un non catégorique !

Pas d’adaptateur fournis, nous Disant de nous demerder

Extrêmement peu compréhensifs, aucun geste que ce soit une réduction ou petit déjeuner offert (qui ne coute rien mais sur le principe cela aurait montré un intérêt et un semblant d’humanité surtout au vu des circonstances)

Le séjour étant en plus réservé pour mon anniversaire, je ne peux qu’être déçu et attristé d’un tel mensonge sur les chambres ainsi que de l’attitude

De plus moisissures et fissures flagrante dans la salle de bain

I recently went to the Double Tree in MillLane Reading only to found out it is now a refugee camp. Are in the hotel game or do you just take money from the government to house economic migrants?

I really think the double tree brand drags Hilton's name through the dirt. I stayed at the Manchester Airport branch for 9 days on a training course, and it wasn't the greatest experience. This is by fair the noisiest hotel I've stayed in, with doors banging all night long. The staff were ok, especially Michelle on the evening team.
If we have another course booked in this hotel, I will choose another hotel to stay in.

At Doubletree HILTON West End...Would have been a great review but breakfast buffet was ruined by Mike the Chef who told us to leave for too many visits to the Buffet Table. He said "hotel cannot make money if you come up and eat our breakfast. "Get out". So we had to leave. We kept coming up for the pancakes hoping someone would fix the machine. No one did, but he spotted us coming up too many times so said we were only allowed one trip to the buffet table, and he saw us take three, so OUT ! Argh ! So angry. What a rude man !!! I will wait for him to retire before I ever go back to a Hilton. Can you get PTSD from a rude chef? Ruined the whole vacation experience. Never again. Now I cant wait to check out.

Stayed at Hilton double tree in Brighton.
The hotel room was dirty. Found the previous peoples makeup in a drawer. The phone didn't work at all, and they left the last peoples toilet paper which was only half full in our bathroom. At 2 am it ran out, and we couldn't even call down to the lobby as the phone was broken. The swimming pool was a disaster. It is dirty and there was nowhere to sit. It was extremely busy. The spa was fully booked. I had come to the Hilton with the intention of using the spa and pool, and both were a disgrace. Would not recommend at all!

Overall not a bad hotel, but I would expect it to be cleaner. Unfortunately, bed sheets were very old and not very white.

You don’t wanna know what’s going on in the kitchen in Newbury doubletree by Hilton
Believe me

Terrible service. A few days earlier I had made a reservation with this hotel. however, during check-in I was refused because the name on my ID card did not match the name on the reservation. I explained to them that it is an abbreviation of my full name, and showed them the reservation confirmation I received by email. yet they declined my reservation and told me that the hotel is fully booked for the day. of course this was very inconvenient for us because we had to find a new hotel last minute. terrible service and unkind employee behind the counter.

I made a booking through Booking.com and it clearly stated payment to be made on arrival.
2.5 hours later I cancelled booking on phone to DoubleTree by Hilton and emailed yet they still took payment.
I am disgusted with their dishonesty and they refuse to return payment.
I would suggest not to use them as dishonest.