Hobbyart レビュー 169

Hobbyart からの回答

2026年3月16日

Dear Claire Beadnell,

Thank you for sharing your feedback, though I'm genuinely sorry to hear that your experience has been so disappointing. What you've described—receiving a product advertised as linen that feels more like sailcloth or plastic—is simply not acceptable, and I completely understand your frustration. You deserve to receive exactly what was promised.

Please accept our sincere apologies for this significant misrepresentation. The quality and authenticity of our materials are important, and it's clear we have failed to meet your expectations—and our own standards—in this instance.

Regarding your question about star ratings: we understand your sentiment completely. While Trustpilot's system doesn't allow for zero stars, your honest feedback is invaluable and will be treated with the seriousness it deserves.

We would like to make this right. Please email our support team directly at support@hobbyart.uk with your order number. We will prioritise your case and arrange a full refund, as well as cover any return postage costs if you wish to send the item back. Alternatively, if you'd prefer a replacement with a different product, we would be happy to help with that instead.

Your feedback also helps us improve our product descriptions and quality control, and we are grateful for you bringing this to our attention. We hope to have the opportunity to restore your trust in HobbyArt.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Mr P,

Thank you for sharing your honest feedback. I'm genuinely sorry to read that your experience has left you feeling this way—frustrated, disappointed, and questioning the legitimacy of HobbyArt. That is absolutely not the impression we want any customer to have, and I apologise sincerely for the frustration caused by the delays and lack of clarity.

Regarding our company location:
I want to assure you that HobbyArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices. However, I completely understand that this may not have been clear to you at the time of ordering, and for that we apologise. Your feedback will help us improve how we communicate this to customers.

Regarding the delays:
I am sorry that your order was delayed. We never intend to prolong issues in the hope that customers give up—our goal is always to resolve things fairly and promptly. If that hasn't been your experience, we have failed in our commitment, and I apologise for that.

We would like to make this right:
Please email us directly at support@hobbyart.uk with your order number. Once we have your details, we will prioritise your case and work with you to find a fair resolution—whether that means a full refund, a replacement, or another solution that works for you.

We truly value your feedback, and we hope you'll give us the opportunity to restore your trust.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Ellen,

Thank you for taking the time to share your feedback, and I'm truly sorry to hear that you haven't received your order after several weeks. I completely understand your frustration and disappointment—waiting this long with no resolution is not the experience we want any of our customers to have. Please accept my sincere apologies.

Regarding our company location:
I want to assure you that HobbyArt is a registered UK business with UK-based customer support. Like many companies, we work with international production partners to offer our products at accessible prices, which can sometimes lead to longer shipping times. However, I completely understand your concern that this may not have been clearly communicated. Your feedback is invaluable, and we will review how we present this information to ensure greater transparency going forward.

We would like to resolve this for you:
To help us investigate your order and provide a solution—whether that means tracking your delivery, arranging a replacement, or processing a full refund—please email our support team directly at support@hobbyart.uk with your order number. Once we receive your details, we will prioritise your case and work with you to make things right.

We truly value your honesty and hope to have the opportunity to restore your trust in HobbyArt.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear HurstyJ,

Thank you for sharing your feedback, and I am truly sorry to read about your experience. What you describe—no response to your queries, your order not being dispatched after over two weeks, and feeling misled about our company—is completely unacceptable, and I sincerely apologise for the frustration and disappointment this has caused.

This is not the level of service we aim to provide. You should never have to chase updates or feel ignored after placing an order. We take your concerns very seriously.

We would like to resolve this for you immediately. Please email our support team directly at support@hobbyart.uk with your order number. Once we receive your details, we will prioritise your case, investigate why your order has not been dispatched, and provide you with a clear resolution—whether that means arranging express delivery or processing a full refund, whichever you prefer.

Your feedback is invaluable in helping us improve, and we are committed to doing better. We hope you will give us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Lydia Haycock,

Thank you for sharing your experience, and I am truly sorry to read about what has happened with your order. To have your gift not arrive in time for a birthday on the 22nd, to have sent five emails without response, and to feel misled about our company—this is a deeply disappointing experience, and I apologise sincerely on behalf of HobbyArt.

This is not acceptable. You placed your order on the 6th of February with a promised delivery by the 18th, and you have every right to expect that timeline to be honoured. That we failed to deliver, and worse, failed to respond to your repeated attempts to contact us, is simply not the service we aim to provide.

We would like to resolve this for you immediately.
Please email our support team directly at support@hobbyart.uk with your order number. Once we receive your details, we will prioritise your case and provide you with a clear resolution—whether that means a full refund processed without delay, or if you still wish to receive the item, we will arrange for express delivery at no additional cost to you.

Your feedback is invaluable in helping us improve, and we are truly sorry for the stress and frustration this has caused. We hope you will give us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Denise Watson,

Thank you for sharing your experience, and I am truly sorry to read about your disappointment. To have an order acknowledged, wait weeks for delivery, and then miss a birthday present completely—all while being unable to get a response from us—is incredibly frustrating, and I apologise sincerely on behalf of HobbyArt.

This is not the experience you should have had. You placed your order in good time for a special occasion, and we failed to deliver on our promise. Worse still, your attempts to reach us have gone unanswered, leaving you stressed and disappointed. That is simply not acceptable.

We would like to resolve this for you immediately.
Please email our support team directly at support@hobbyart.uk with your order number. As soon as we receive your details, we will prioritise your case and provide you with a clear resolution—whether that means processing a full refund without delay or, if you still wish to receive the item, arranging for express delivery at no additional cost to you.

We are also reviewing our customer service processes to ensure that no customer is left waiting for a response like this again. Your feedback is invaluable in helping us improve, and we are grateful for your honesty.

Please accept our deepest apologies for the stress and frustration this has caused. We hope you will give us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Poppy B,

Thank you for sharing your experience, and I am truly sorry to read about what has happened with your order and return attempt. What you describe—receiving items of poor quality with unsuitable packaging, being offered only partial refunds after five separate exchanges, and then being ignored when you pushed for a full return—is completely unacceptable. I apologise sincerely on behalf of HobbyArt.

This is not how we should treat our customers. You have every right to expect products suitable for gifting and a straightforward return process when they are not. Instead, you were met with repeated bargaining and, ultimately, silence. That is simply not the service we aim to provide.

We would like to resolve this for you immediately.
Regardless of how many emails have been exchanged, you are entitled to a full refund. Please email our support team directly at support@hobbyart.uk with your order number. As soon as we receive your details, we will prioritise your case and process a full refund without delay. You do not need to return the items, or if you prefer, we can provide a free returns label—whichever you are more comfortable with.

Your feedback is invaluable in helping us improve our quality control and customer service processes. We are truly sorry for the stress and frustration this has caused, and we hope you will give us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年3月16日

Dear Aroa,

Thank you for sharing your experience, and I am truly sorry to read about the frustration you have faced. To have waited two months without receiving your order, and then to be passed between our logistics team, HobbyArt, and Chinese distributors when requesting a refund, is completely unacceptable. I apologise sincerely on behalf of HobbyArt for the runaround and the stress this has caused you.

This is not the experience you should have had. When an order is not delivered, you deserve a straightforward, no-questions-asked refund—not endless waiting and confusion.

We would like to resolve this for you immediately.
Please email our support team directly at support@hobbyart.uk with your order number. As soon as we receive your details, we will prioritise your case and process a full refund without any further delay. You should not have to wait any longer or deal with any more intermediaries.

Your feedback is invaluable in helping us improve our processes and ensure that no customer is treated this way again. We are truly sorry for the disappointment and frustration this has caused, and we hope you will give us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月13日

Dear Debra-Leigh Stratton,

Thank you for sharing your experience with us on Trustpilot. We are truly sorry to hear that you have not received any communication regarding your order and that your emails have gone unanswered so far. We completely understand your frustration and disappointment—this is not the level of service we aim to provide.

We have recently experienced a higher than usual volume of customer inquiries, which has unfortunately led to longer response times. Please rest assured that your emails are important to us, and we are working hard to respond to every customer as quickly as possible.

To help us locate your order and provide you with an immediate update, could you please contact us directly at support@hobbyart.uk with your order number? Once we have your details, we will prioritise your case and provide you with clear information about your delivery status.

We truly value your business and hope to resolve this matter promptly. Thank you for giving us the opportunity to make things right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月13日 に更新

Dear Rosina Uriarte,

Thank you for taking the time to share your feedback on Trustpilot. We are truly sorry to hear about your disappointment and the long wait for your order—we completely understand how frustrating this must be, especially when you were hoping to give it as a birthday gift.

However, we noticed that you mentioned ordering "tres cuadros para pintar por números" (three paint by numbers paintings). We would like to kindly clarify that HobbyArt.uk specialises exclusively in cross stitch kits and punch needle supplies . We do not sell paint by numbers products.

It seems there may have been a misunderstanding—perhaps you have confused us with another company with a similar name?

We would be very happy to assist you in finding the correct company if you need help. Alternatively, if you believe you did place an order with us and we have misunderstood, please contact us directly at support@hobbyart.uk with your order number so we can investigate further.

Again, we sincerely apologise for any confusion and truly hope you receive the beautiful paintings you are waiting for soon.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Sue Morgan,

Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the disappointment you experienced with the quality of your order and the confusion regarding our company's location. We deeply regret that our product did not meet the expectations set by our website imagery and that our refund policy did not provide the straightforward resolution we aim for.

We take your concerns very seriously and are committed to addressing them promptly. To help us investigate your specific case and ensure a proper resolution, we kindly ask you to contact our support team directly at support@hobbyart.uk with your order details. This will allow us to look into the issues you mentioned and work towards a fair outcome for you.

We are actively reviewing our product sourcing, communication transparency, and refund processes to improve the overall customer experience. Your feedback is invaluable in helping us make these necessary improvements, and we hope to have the opportunity to restore your trust in the future.

Kind regards,
The HobbyArt Team