Hobbyart レビュー 

Hobbyart からの回答

2026年2月5日

Dear Cathy Albion,

Thank you for sharing your feedback on Trustpilot. We sincerely apologize for the frustration you have experienced in trying to contact us and for any delays or lack of communication regarding your order. We deeply regret that we have not met your expectations in terms of service responsiveness and product quality.

We take your concerns very seriously and are committed to improving our customer support and communication processes. To help us investigate and address your specific issues, we kindly ask you to contact our support team directly at support@hobbyart.uk with your order details. This will allow us to locate your case promptly and provide a thorough response to your inquiries.

We are actively working to enhance our customer service efficiency and product quality control to ensure a better experience for all our customers. Your feedback is invaluable in helping us make these improvements, and we hope to have the opportunity to restore your trust in the future.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Dan,

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the disappointment and frustration you experienced with your order. We deeply regret that the product quality, delivery condition, and the overall value did not meet your expectations, and we understand your concerns regarding transparency in our pricing and returns process.

We take your comments seriously and are committed to addressing the issues you raised. While we appreciate that you have already received a partial refund, we would like to further investigate your experience to understand how we can improve. If you are open to it, please contact our support team at support@hobbyart.uk with your order details so we can look into this case more thoroughly.

We are actively reviewing our product sourcing, pricing transparency, and returns policy to ensure a more honest and reliable experience for our customers. Your feedback is crucial in helping us make these improvements, and we hope to rebuild trust with you and others in the future.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Ms. Geraldine Coles,

Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for the significant disappointment you experienced with the needlework book you received. We deeply regret that the product did not meet the quality standards you expected, and we understand your frustration regarding the delivery time and the clarity of our company’s location.

We take your concerns very seriously and are committed to addressing this issue promptly. To help us investigate further and provide an appropriate resolution, we kindly ask you to contact our support team directly at support@hobbyart.uk with your order details. This will allow us to look into the specific problems you mentioned and ensure that your complaint is handled fairly.

We are actively reviewing our product descriptions, imagery, and shipping information to ensure greater transparency and accuracy for our customers. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your trust in the future.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear ACrane,

Thank you for sharing your experience on Trustpilot. We sincerely apologize for the frustration caused during your refund process, especially regarding the discrepancy between our stated "no quibble" policy and the offers you received. We understand how this can be disappointing and confusing, and we regret any inconvenience it has caused.

We take your feedback seriously and are committed to reviewing this case to ensure it is resolved appropriately. To help us address this promptly and provide the correct refund in line with our policy, we kindly ask you to contact our support team directly at support@hobbyart.uk with your order details. This will allow us to investigate further and take necessary action.

We are also reviewing our internal procedures to ensure our refund policy is applied consistently and transparently for all customers. We value your input and hope to have the opportunity to make this right for you.

Please reach out to us so we can assist you with a satisfactory resolution.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Clur,

Thank you for sharing your feedback on Trustpilot. We sincerely apologize that the cross stitch book you received did not meet your expectations in terms of quality, and for the confusion regarding our company's location. We deeply regret that your experience with us has been disappointing.

We take product quality and customer satisfaction very seriously. To better understand and address the specific issues you encountered—such as the missing threads and print quality—we would appreciate the opportunity to investigate further.

Please contact our support team directly at support@hobbyart.uk with your order details so we can look into this promptly and work towards a resolution for you.

We value your feedback and are continuously working to improve both our products and our communication to ensure a better experience for all our customers. We hope to have the chance to restore your trust in the future.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear VANESSA,

Thank you for bringing your concerns to our attention. We are deeply sorry to hear about your negative experience with our products and service. Your feedback regarding product quality, missing items, and overall disappointment is taken very seriously, and we sincerely apologize for falling short of your expectations.

We strive to provide high-quality craft products that meet the standards shown on our website, and we clearly failed in your case. We are committed to addressing this issue promptly and thoroughly.

To investigate and resolve your concerns as quickly as possible, we kindly ask you to contact our support team directly at support@hobbyart.uk with your order details. This will allow us to look into the specific issues you mentioned, including the missing items and product defects, and work toward a fair resolution.

We understand your frustration, and we are taking steps to improve our quality control and fulfillment processes to prevent such issues in the future. We hope you will give us the opportunity to make this right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Joy Reed,

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you have experienced with our return process. We truly regret that our "hassle-free returns" promise has not been met in your case, and that you have faced difficulties in obtaining a return address.

We take your concern seriously and are committed to resolving this promptly. To expedite the process, please contact our support team directly at support@hobbyart.uk with your order details. This will allow us to locate your case immediately and provide you with the correct return instructions without further delay.

We also apologize for any confusion regarding our company's location and shipment origin. We are actively working to improve transparency in this area to ensure a better customer experience.

Your satisfaction is important to us, and we hope to have the opportunity to assist you properly. Please reach out to us so we can ensure your return is handled smoothly and efficiently.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Rosie,

Thank you for sharing your experience on Trustpilot. We sincerely apologize for the disappointment and frustration you have encountered with your recent order. We are very sorry to hear that the item arrived late, was poorly packaged, and that our communication regarding the refund has been unsatisfactory.

We take your feedback seriously and want to address your concerns as quickly as possible. To help us investigate and resolve this matter, please contact our support team directly at support@hobbyart.uk with your order details. We will prioritize your case to ensure you receive a prompt and fair resolution in line with our refund policy.

We understand your frustration and regret that our service did not meet your expectations. We are actively reviewing our processes to improve delivery transparency, packaging standards, and customer support responsiveness.

Your feedback is important to us, and we hope to have the opportunity to make things right. Please reach out to us so we can assist you further.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Rachel Cox,

We’re very sorry for the frustration this has caused you, and we understand how upsetting this situation is.

To be absolutely clear: you are not required to accept any partial refund or counter-offer. If you have requested a full refund, that request should be respected. We sincerely apologize that repeated compensation offers were made despite your clear refusal — this is not how your case should have been handled.

We’re also sorry that the product did not meet your expectations in terms of quality or suitability. Your feedback is taken seriously.

Please contact us one last time at support@hobbyart.uk, include your order number. Your case will be escalated and handled as a priority so it can be resolved properly.

Thank you for bringing this to our attention, and again, we apologize for the inconvenience and the poor experience you’ve had.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear Moira,

Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused you, and we understand why you feel disappointed.

We apologize if there has been a delay or lack of clear communication regarding your return request. Our 30-day refund guarantee does apply, and your case should have been handled more promptly. That is not the level of service we aim to provide.

Regarding shipping, HobbyArt.uk operates internationally, and some items are dispatched from our overseas warehouse. We understand that this was not what you expected, and we’re sorry if this caused confusion or inconvenience.

Please rest assured that we do not intend to withhold refunds. To resolve this as quickly as possible, we kindly ask you to contact us again at support@hobbyart.uk, clearly referencing your order number and mentioning this Trustpilot review. Our support team will prioritize your case and provide a clear solution, including the next steps for your refund.

We appreciate your patience and the opportunity to make this right.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年2月5日

Dear MattH,

Thank you for sharing your feedback. We’re very sorry to hear about your disappointment and understand how frustrating it must have been to expect a UK-based delivery—especially when ordering with Christmas in mind.

We sincerely apologize if our website gave the impression that all products ship from the UK. HobbyArt.uk operates as an international brand, and some of our embroidery products are produced and dispatched from overseas. We agree that this should be communicated more clearly, and your feedback is very valuable in helping us improve our transparency.

We’re also sorry that the delivery time did not meet your expectations and caused frustration during the holiday period. This is certainly not the experience we want our customers to have.

If you are not satisfied with the product you received, or would like us to review your order, please email support@hobbyart.uk with your order number. We will be happy to review your case and do our best to provide further assistance.

Thank you again for your honest feedback. We value it greatly and will use it to improve our products and communication.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月13日

Dear Jean,

Thank you for taking the time to share your experience. We’re very sorry to hear that the embroidery book and needle & thread kit did not meet your expectations, and we understand how disappointing this must have been.

Our embroidery products are designed as beginner-friendly craft kits, and the book focuses mainly on patterns and inspiration rather than step-by-step lessons, which we understand may not be clearly communicated. We also regret that the thread quality did not meet what you expected for embroidery work. Your feedback is valuable and has been shared with our product team so we can review both the product description and the materials included.

We would really appreciate the opportunity to look into your order and see how we can make this right for you. Please contact our customer support team at support@hobbyart.uk with your order number, and we will be happy to assist you further.

Thank you again for your honest feedback.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月13日

Dear Dawn,

Thank you for taking the time to share your feedback. We’re sorry to hear that the packaging did not meet your expectations, especially as the item was intended as a gift. We understand how important presentation is, and we regret the disappointment this caused.

Your comments regarding the packaging have been shared with our team, as we are continuously reviewing ways to improve both protection and presentation of our products. If you would like us to look into a possible solution or have any further concerns, please feel free to contact our customer support team at support@hobbyart.uk with your order details.

Thank you again for your feedback.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月13日

Dear Gonzalo,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how disappointing it is when an order does not arrive in time for an important occasion like Three Kings’ Day.

Please accept our sincere apologies for the delay and for the lack of response you experienced. This is not the level of service we aim to provide. We would like to look into your order status and help resolve this matter as quickly as possible, whether that means providing an update, arranging a replacement, or offering an appropriate solution.

We kindly ask you to contact us directly at support@hobbyart.uk, including your order number, so our support team can locate your order and assist you promptly.

Thank you for bringing this to our attention. We truly regret the inconvenience caused and appreciate your patience.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月13日

Dear Matthew,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the late delivery and the frustration you’ve faced when requesting a refund. We completely understand how disappointing it is when an order meant as a Christmas gift arrives after the holidays, and we apologise for the inconvenience this caused.

Our intention is never to make returns or refunds difficult. If our previous communication came across that way, we sincerely apologise. You are absolutely entitled to a proper resolution, and we would like the opportunity to review your case again and assist you correctly.

Please contact our customer support team directly at support@hobbyart.uk with your order number, and clearly indicate that you would like to proceed with a return and refund. Our team will prioritise your request and provide you with clear next steps.

Thank you again for your feedback. We regret that your experience was not a positive one and appreciate you bringing this to our attention.

Kind regards,
The HobbyArt Team