Hobbyart レビュー 

Hobbyart からの回答

2026年1月13日

Dear Neal,

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding the delivery time and the condition of the package on arrival.

We understand how disappointing it is when an order intended for Christmas arrives late and the packaging is damaged. This is certainly not the experience we want our customers to have, and we apologise for the inconvenience and frustration this has caused.

If the product quality or packaging was not acceptable, we would appreciate the opportunity to look into this further and see how we can assist you. Please feel free to contact our customer support team at support@hobbyart.uk with your order details, and we will review your case carefully.

Thank you for taking the time to leave a review. Your feedback is valuable to us and helps us improve our service.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月13日

Dear Araceli Equert Malagon,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction and that your experience with our customer service did not meet your expectations.

We sincerely apologise if you had difficulty reaching us or felt that your concerns were not addressed in a timely and caring manner. This is not the level of service we aim to provide, and your comments have been noted so we can improve our response times and communication.

If your issue has not yet been resolved, we kindly invite you to contact us again at support@hobbyart.uk, including your order number, and our team will prioritise your request and assist you as quickly as possible.

Thank you for your patience, and we hope we can still have the opportunity to resolve this matter for you.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear Zella Griffiths,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery time and the condition of the packaging when your order arrived. We completely understand how frustrating this is, especially when the item was intended as a gift.

We apologise that your experience did not meet your expectations. Damage to packaging during transit is certainly not what we want for our customers, and we’re sorry this affected your confidence in the product before it could even be opened.

If you do find any issues with the kit itself once it is opened, or if you would like us to look into your order and see how we can help, please contact us at support@hobbyart.uk with your order number. Our customer support team will do their best to assist you.

Thank you again for your honest feedback. We regret that your experience led you to this conclusion and appreciate you bringing these concerns to our attention.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear Fedup,

Thank you for sharing your experience. We’re genuinely sorry for the frustration caused by the delivery delay and fully understand how disappointing this has been—especially when you were expecting a much faster service.

We apologise that the transit time has taken far longer than anticipated. During peak periods, logistics can unfortunately experience extended delays that are outside of our direct control. That said, we understand this does not lessen the inconvenience you’ve experienced, and we’re sorry it has led to such a negative impression.

We also regret that our company location and delivery expectations were not as clear as they should have been at the time of your order. Your feedback highlights an area where we need to communicate more transparently, and we are taking this seriously.

If your order has still not arrived or if you would like us to review your case and discuss a suitable solution, please contact us directly at support@hobbyart.uk with your order number. Our team will be happy to assist you further.

Thank you again for your feedback—it helps us improve.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear GONSOL,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your disappointment, especially as your order was intended to be a Christmas gift. We understand how frustrating this situation must have been.

We would like to clarify an important point regarding your order #NXBY12437. The products you purchased from HobbyArt are cross-stitch kits, not paint-by-numbers or painting kits. Cross-stitch products do not include paintbrushes, as they are completed using embroidery threads and needles. If you were expecting multiple paintbrush kits, it is possible that there may have been a misunderstanding or that you were referring to a different website or product type. We are happy to review this with you in detail to avoid any confusion.

Regarding delivery time, we sincerely apologise that your order arrived later than expected. During the Christmas peak period, logistics were under exceptional pressure, which unfortunately caused delays. We agree that clearer delivery expectations should be communicated and are working to improve transparency on this point.

We are also sorry that you felt our customer support was unresponsive. This is not the experience we want any customer to have, and your feedback has been shared internally so we can improve our response times and follow-up.

If you believe there has been any mistake with your order or if you contacted the wrong shop by accident, we would genuinely like to help clarify everything and find a fair solution for you. Please contact us directly at support@hobbyart.uk, referencing your order number, and our team will review your case as a priority.

Thank you again for your honest feedback. It helps us identify where we need to improve.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear Deb,

We’re very sorry to hear about your disappointment and apologise for the frustration this has caused. We understand your concerns regarding the partial delivery and the condition of the packaging, especially when the order did not meet your expectations.

Some orders may arrive in separate parcels, which can result in items being delivered at different times. That said, we agree that this should be clearly communicated, and we’re sorry if this was not made clear in your case. We also regret that the packaging did not arrive in acceptable condition.

We would like the opportunity to check the status of the remaining items in your order and help resolve this promptly. Please contact our customer support team at support@hobbyart.uk, including your order number, so we can assist you further.

Thank you for sharing your feedback—it helps us identify where we need to improve.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear Chris,

We are truly sorry to read about your experience and sincerely apologise for the distress and disappointment caused—especially as this order was meant for Christmas. We fully understand how upsetting it is not to receive a delivery after ordering in good time, and we are especially sorry that you did not receive a response to your messages. That is not the level of service we aim to provide.

Please accept our apologies for the lack of communication. This may have been due to a high volume of enquiries during the peak holiday period, but we recognise that this does not excuse your experience.

We would very much like to look into your order urgently and resolve this for you, whether through a refund or another suitable solution. Please contact us directly at support@hobbyart.uk, including your order number, so we can assist you as quickly as possible.

Thank you for bringing this to our attention. Your feedback is taken seriously and helps us improve our service.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2026年1月6日

Dear Victoria Jensen,

Thank you for taking the time to share your experience. We are truly sorry to hear that your order arrived damaged and that the packaging and product quality did not meet your expectations—especially as it was intended to be a gift. We completely understand how disappointing this must have been.

We also regret that our shipping origin was not clear enough beforehand and that the delivery time caused frustration. Your feedback is important to us, and we take concerns about packaging, product quality, and transparency very seriously.

We would appreciate the opportunity to review your order and see how we can make this right for you. Please contact our customer support team at support@hobbyart.uk with your order number and, if possible, photos of the packaging and item received. Our team will do their best to assist you further.

Thank you again for your honest feedback—it helps us identify where we need to improve.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月22日

Dear Trish Birmingham,

Thank you for taking the time to share your feedback. We’re truly sorry to read how disappointed you are with your experience and that the product and delivery time did not meet your expectations, especially as it was intended as a gift. We understand how frustrating this must have been and sincerely regret the inconvenience caused.

This is certainly not the experience we want for our customers. If you are willing, please contact our customer support team at support@hobbyart.uk with your order details so we can review your case and see how we may assist you further.

We appreciate your honesty and the opportunity to learn from your feedback.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月22日

Dear Mr Reed,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your frustration and the disappointment caused by the delivery time. We understand how upsetting it is to wait longer than expected and to feel let down after placing an order.

Your experience is not what we aim to provide, and we truly regret that this has affected your trust in us. If your order has not arrived yet or if you need an update, we encourage you to contact our customer support team at support@hobbyart.uk with your order number so we can look into the situation and assist you accordingly.

We appreciate you taking the time to leave a review, as feedback like this helps us identify where we need to improve.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月22日

Dear Ty,

Thank you for taking the time to share your experience. We’re very sorry to hear that your order arrived incomplete and that the delivery took longer than expected. We completely understand how disappointing this must have been, especially when you were expecting three items and only received two.

This is certainly not the experience we want our customers to have. We would like to check what happened with the missing item and make sure this is properly resolved for you. Please contact us at support@hobbyart.uk with your order number, and our customer service team will review your order and assist you as quickly as possible.

We appreciate your feedback, as it helps us improve both our service and communication.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月22日

Dear Shreeti Pindoria,

Thank you for taking the time to share your feedback. We are truly sorry to hear that the personalised cross stitch you received did not meet your expectations, especially as it was intended to be a Christmas gift. We fully understand how disappointing it must be when the final result does not reflect the design you carefully created and uploaded.

We apologise for the quality issues you mentioned, including the unclear name and the overall outcome of the pattern, as well as for the delivery time. This is certainly not the experience we aim to provide, and your comments are important for helping us improve both our personalisation process and quality checks.

We would really like the opportunity to look into your order in detail and see how we can assist further. Please contact our customer support team at support@hobbyart.uk and include your order details so we can review the situation and work toward a suitable solution.

Once again, we are very sorry for your disappointment and appreciate you bringing this to our attention.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月22日

Dear Shane Hadley,

We’re very sorry to hear about your experience and we completely understand how frustrating this must be. Not receiving a confirmation email or your items after payment is certainly not the experience we want any customer to have.

We would like to look into this for you as soon as possible. Please contact our customer support team directly at support@hobbyart.uk and include any details you have (such as the email address used for the purchase and the payment reference). This will allow us to locate your orders and provide a proper resolution.

We sincerely apologise for the inconvenience and the lack of communication you’ve experienced, and we appreciate you bringing this to our attention.

Kind regards,
The HobbyArt Team

Hobbyart からの回答

2025年12月16日

Dear Madeleine Evans,

Thank you for sharing your experience with us. We are truly sorry to hear about your disappointment and the issues you encountered with your order.

We sincerely apologize for the long delivery time, the condition in which the parcel arrived, and that the product did not meet your expectations—especially as it was intended to be a gift. We understand how frustrating this must have been and regret the inconvenience caused.

We would appreciate the opportunity to look into this matter further and see how we can assist you. Please contact our customer support team at support@hobbyart.uk
with your order details, and we will review your case as soon as possible.

Thank you for your feedback, which helps us improve our service and customer experience.

Kind regards,
HobbyArt Team