Hobbyart レビュー 

Si pudiera en vez de darle una estrella, le pondría: -* ...ES UNA ESTAFA !!! He realizado el pedido en octubre de 2024 y estamos en 2025, no me ha llegado el pedido y me puse varias veces en contacto con ellos, me dijeron que me iban a realizar nuevamente el envío y nada, así que solicité el reembolso y me contestan que me lo pueden reenviar el pedido.

Cross stich was lovely, instructions were easy. Thread colours were true to the picture and the end result was perfect for my Grandson's bedroom.

Si llego a leer antes, estas reseñas, evidentemente, no hubiera comprado.
Una estafa, robo de dinero.
Hice un encargo el 21 de diciembre, y me dejaron quedar una semana llegaría.
Les estoy escribiendo constantemente, para que anulen mi pedido, ya no lo quiero. Me empiezan a ofrecer dinero desde 3 euros…
Y Van subiendo… hasta 20 €. Les dije en más de 10 correos, que quería el reembolso, la devolución del dinero. Todavía esperándolo

Avoid this fraudulent company including all other trade names including Hobbyart. It’s a Chinese company which it doesn’t state on website, their products are of very sub standard quality.
Website states free shipping & returns this is not true- they offer meagre amounts of compensation, which is not evident of recipients receiving.
Will not accept returns if product opened - how is one able to inspect item. As previously stated returns are not an option.
This company is fraudulent and needs taking down from all media platforms.
I eventually got a full refund through PayPal which for me wasn’t my goal would really prefer the company is investigated.
I hope this review prevents customers from purchasing from this dis-honest company.
This is a genuine review written purposefully to disseminate this company.

Son unos estafadores no envían la compra ni hacen la devolución

Very happy with my cross stitch . Will use again. Thanks

Embroidery floss not of good quality and not enough to finish the work . Even the needles are poor quality . But the big issue is the lack of embroidery floss .

The product took a little time to arrive but I assume that was due to it being a personalised product and not just a standard cross stitch. It came a little bigger than I anticipated so I am still currently working on the project. This was a picture from my wedding to give to my husband. I am loving getting back into cross stitch: I have not done this since I was a child and so I think I will likely order more in the future.

Personalised item purchased for christmas not as described and not usable. Poor customer service and will not provide a full refund. Ignore the positive reviews they must be fake. Avoid this company at all costs.
In response to your reply - you are not willing to provide a full refund for this item without me removing this review. Blackmailing your customers is not good customer service. Please don't make the same error I did.

I really like the variety of items on the website and the prices of the products i got were good I haven't been well so I brought them to cheer me up

He enviado dos reseñas a Hobbyart. es, estas reseñas ustedes no las han publicado por ser negativas.
#NXBY6570 y #NXBY6568, estos son los dos pedidos que no he recibido y solicitado la devolución para recuperar mi dinero, sus contestaciones han sido vagas sin responder a mi solicitud de devolución

He enviado varios correos desde el 10/12 ,solicitando el proceso para la devolución de un pedido que no he recibido,el pedido es del 16/11, me contestan con ambigüedades yin darme solución.
No publican las reseñas desfavorables en su página, he realizado dos y no salen.
ES una estafa NO COMPRES EN ESTA PAGINA.
Es desde España

Hice un pedido aprovechando el Black Friday (30 Noviembre 2024) y hoy estamos a 27 de diciembre y aún no me ha llegado. Era un regalo para Navidad que no he podido hacer. Primera y última vez que compro aquí

I ordered a personalised cross stitch kit for someone for Christmas, what I received was a skull cross stitch kit which was not what I ordered. When I asked for a refund Hobbyart offered me £5 compensation and suggested ‘you can keep the kit and give it to someone else’. A cowboy company who are NOT based in the UK, avoid at all costs

Hice un pedido el 30 de noviembre y 20 días después ni lo he recibido ni me han escrito justificando el retraso

Always really good deals and staff at the Staines branch in Surrey always helpful - thanks!

The first order I placed with Hobbycraft came quickly and was exactly as expected. I was so pleased, I placed a second order, for a custom-designed cross-stitch kit from a (rather poor) photo, and although I was surprised to receive it from China, I am actually delighted with the product, and shall certainly place further orders in the future.

Purchased a photo cross stitch. Everything seems great, I'll have to let you know in a year when my aunt finished it how it turned out but it looks great!

I received a fraction of my order, there was no proper packaging, for the kit, and everything is written in Chinese. Utter rubbish. Save your money.

Avoid avoid avoid!!

This crowd also run a website named decorart.uk

I placed an order Sunday 24th November amounting to just short of £50. I received an email the next (Monday 25.11.24) advising one of the items I ordered is out of stock and they asked if I would be agreeable to accept an alternative. I confirmed that I do not want to accept an alternative and requested for my order to be cancelled and full refund issued.
I still await my refund being issued. They are not responding to my request for a refund. They sent me an email saying they will discount me £6 if I accept an alternative item that I do not want. They are blatantly ignoring my request to cancel my order and issue a refund. I have now had to resort to contacting my bank for support with this cancellation / refund request.

Decorart.uk detail on their website they have money back guarantee, cancellation policies etc but do not adhere to them. Don't be fooled by this crowd, best to avoid to save yourself any hassle.

Decorart.uk you should be ashamed of yourselves causing people so much hassle to get a refund due to items not being in stock and yous not being honest about same on your website!!

Add (06.12.2024);
Still no refund issued for my order. This company are choosing not to issue me a refund. They have pestered me on email to accept part order.

They are now pestering me on email to take down my negative review on trust pilot. They have stated "we are willing to offer you a full refund for your purchase and a £10 voucher to be used on your next order.

We kindly ask for your assistance in removing the negative review on Trustpilot. "

They have emailed me this twice so far this week yet chose to ignore my previous emails requesting a refund. Funny how they are only now wanting to talk about refunds when they see my negative review!

This is blackmail!!
This is not how refunds are supposed to work decorart.uk.
You's are a disgrace.