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1,199
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TrustScore 5段階評䟡の4.5

4.3

ガス蚭眮サヌビス
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レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっず芋る

䌁業が回答したした

䌁業情報

  1. ガス蚭眮サヌビス
  2. ・
  3. ガス技術者
  4. ボむラヌ提䟛業者
  5. 電気工
  6. 配管工
  7. 防火サヌビス

さたざたな倖郚゜ヌスから提䟛された情報

WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies

連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

1199件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.3

すべおのレビュヌ

(1,199)

過去12か月のレビュヌ数: 2件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Excellent service.

Engineer professional and polite. Explained problem and fixed quickly. Cleared up afterwards too

2022幎11月23日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
Home Response 360.

5぀星のうち5の評䟡

The engineer was really helpful and


The engineer was really helpful and explained me basics skills for repairing boiler what really works for me.

2022幎11月22日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Brilliant service

He phoned to let me know how long he would be. Turned up on time. Was very polite. Solved my problem quickly. Highly recommended.

2022幎11月22日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち4の評䟡

Signing up was not an issue but asking


Signing up was not an issue but asking to give feedback is little too early as I haven't used the service as of yet !!

2022幎11月22日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi

Welcome to 247 Home Response 😊 We’re really pleased to have you onboard. Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Excellent customer service

Excellent customer service and wonderful engineer.

2022幎11月21日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち4の評䟡

Good service

2022幎11月22日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360

5぀星のうち5の評䟡

Engineer came Scott

Engineer came Scott, very helpful, polite, efficient, respected the property, brilliant.

2022幎11月19日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Very impressed with company and


Very impressed with company and engineer, very experienced engineer who knew the problem and how to fix it. He was very friendly, he arrived same day as phoning about the issue and he phoned me when he was on his way I would recommend this company

2022幎11月16日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

24/7 resolved my issue in an


24/7 resolved my issue in an appropriate time. Thanks

2022幎11月17日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360

5぀星のうち5の評䟡

First Class engineer

The engineer was courteous, friendly and explained what he was doing to me . Very thorough and left the area he was working in clean and tidy. First Class 👌👌👍

2022幎11月15日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Stephen, a Legend! Ref:WS463138 Job ID:961096-1 and


Stephen attended same day, earlier than expected and solved the issues while explaining everything clearly as he went. Very personable and friendly and clearly experienced. He fixed the problem reported as well as another potential issue ignored by previous engineers (gas seal on exhaust pipe) and also went amazingly above and beyond and called FireAngel to report my faulty CO alarm and arrange a warranty replacement! An absolute Aberdonian Legend. Thank you Stephen. Safe hands!
Ref:WS463138 Job ID:961096-1 and JobID:1

2022幎11月14日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Stephen’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Excellent service

Excellent service, great communication and nice, friendly engineer.

2022幎11月14日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

My engineer was very professional and friendly

My engineer, Ali, was really kind and considerate. Very professional.

2022幎11月14日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ali’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

The guy was nice and help very good

2022幎11月10日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Quick and easy to sign up

2022幎11月10日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Great service

Great service, fast and easy to set up.

2022幎11月9日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi

Welcome to 247 Home Response 360 😊 We’re really pleased to have you onboard.

We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177

Kind Regards,
24/7 Home Response 360

5぀星のうち5の評䟡

Your engineer was very friendly

Your engineer was very friendly. He completed the job promptly and I was happy with the repairs.

2022幎11月8日
自発的なレビュヌ
HOME RESPONSE 360 ロゎ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
24/7 Home Response 360

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