Very helpful service, even providing me with a free room for a business meeting. If you know what to expect then it will meet you expectations. There is no bar or restaurant and they tell you that... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I made a reservation in which my requires are not available from the hotel, so Anna from the help centre helped in a few minutes to cancel it. Thank you very much I will prefer you again because you... もっと見る
企業が回答しました
We had a lovely stay in hotel el nest on the final day of our camino trip. The stay was lovely and relaxing just what we needed after all the walking. The hotel is central and just a short walk into t... もっと見る
Price was competitive and had the most fantastic holiday at sails on Kos, highly recommended. Had an issue with hotel not receiving payment however no fault of hotel best and received 50 euro as a go... もっと見る
企業が回答しました
企業情報
当該企業による記述
We have been building our HotelsNest, branch by branch, for 15 years now. Our subscribers are growing, along with our nest of hotels where high standards meet all budget ranges.
連絡先
Asklipiou 9, 42100, Trikala, ギリシャ
- +30 2431 888 020
- support@hotelsnest.com
- hotelsnest.com
4.7
優良
213件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 80％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and straight forward booking process
I was looking for a quiet place for a short retreat and stumbled across this platform.
Found a cozy little hotel that wasn’t showing up on other sites, and the rate was fantastic. I appreciated how clean and straightforward the booking process was—no pop-ups, no pushy add-ons.
Later, I had a question about airport transfers. The support team responded right away, gave me multiple options, and even contacted the hotel for confirmation.
It’s that kind of attention to detail that makes me trust them.
They may not be the biggest name out there, but they deliver better service than most of the big players.
2025年5月1日
HotelsNest.com からの回答
Dear Sharma,
Greetings from HotelsNest 😊🏠🐦
Thank you for your thoughtful and detailed review! We're thrilled to hear that you found the perfect retreat and enjoyed our clean, straightforward booking process. We're also glad our support team could assist with your airport transfer questions and provide the attention to detail that you deserve.
Your trust in us means a lot, and we're proud to offer a service that stands out from the rest. We look forward to welcoming you back for your next getaway!
Kind regards,
HotelsNest Support Team
Hassle free travel booking
I’ve tried many travel sites, but this one keeps impressing me.
Their support was excellent when I had a last-minute request to extend my stay by one night. Instead of telling me to contact the hotel, they handled it all and confirmed the new details within the hour.
Prices were fair, and I didn’t have to pay upfront, which gave me peace of mind. No stress, no hidden fees. Just reliable, fast service.
It’s rare to find a booking site that actually cares if your trip goes well. This one does.
2025年4月30日
HotelsNest.com からの回答
Dear Kapil,
Greetings from HotelsNest 😊🏠🐦
Thank you for your wonderful review! We're so glad to hear that we could make your travel booking hassle-free and that our team was able to assist with your last-minute stay extension promptly. We're committed to providing reliable service with no hidden fees, and we're happy to know that it made a difference for you.
Your feedback means a lot, and we look forward to helping you with your future travels!
Kind regards,
HotelsNest Support Team
Excellent Support During an Emergency
I recently had an unexpected emergency while traveling and needed to change my flight and hotel bookings on short notice. HotelsNest's customer support team went above and beyond to assist me. Special thanks to John, who handled my case with incredible professionalism and empathy. He worked tirelessly to ensure I was rebooked at no extra cost. Their user-friendly website made it easy to track the changes, and the prices were still competitive despite the last-minute changes. I’ve used other major booking platforms before, but none have provided this level of care. Highly recommend!
2024年10月23日
HotelsNest.com からの回答
Dear Mason,
Thank you for your thoughtful review! We’re so glad our team, especially John, could support you during a stressful time. It’s wonderful to know that his professionalism and dedication made a difference and that our platform’s ease of use and competitive pricing added to your positive experience.
Your recommendation means a lot to us! We’ll keep striving to provide exceptional service, and we hope that in your next review, we’ll earn a full 5 stars. We look forward to helping you with your future travels!
Best regards,
The HotelsNest Team
fraudulent site - taken money and cancelled my rooms
Booked 2 hotel rooms in September...paid in full. The hotel contacted me at the end of November saying my rooms had been cancelled as they had not been paid for. HotelsNest told me that Stripe had flagged my card (no reason for that to happen as i have been using that card with no problems elsewhere) and I would be getting full refunds within 10 days. I still have not recieved anything and am now persuing with my credit card company.
RESPONSE TO REPLY
I only put in the request to my bank today so it is untrue that you stopped the refund for this reason.. I have emailed you directly too
2024年11月26日
自発的なレビュー
HotelsNest.com からの回答
Dear Mrs. Patel
Thank you for sharing your feedback, and we deeply regret the inconvenience you have experienced. We want to assure you that we are not a scam company and are fully committed to resolving your case.
To address your concerns:
Regarding the charge: Your transaction was flagged as high risk by our payment provider, Stripe. Unfortunately, this forced us to cancel your reservation to comply with their guidelines. This process is beyond our control, and we sincerely apologize for any misunderstanding this may have caused.
Refund process: After you filed a dispute with your bank, we paused our direct refund process to avoid duplication. Currently, we are working with your bank to resolve the situation, as they are now managing the refund process.
Communication: We have responded to all of your emails and are actively monitoring the progress of your case. We understand how frustrating delays can be and assure you that we are doing everything possible to expedite the resolution.
We value our customers and strive for transparency in all our processes. We hope this clarifies the situation, and we kindly ask for your patience while your bank processes the refund.
If you have any further concerns, please don’t hesitate to contact us directly.
Skam!!!Never book with them!!
Skam!!!Newer book with them!!! Charged and after cancelation never retunned the money!!!
2024年10月23日
自発的なレビュー
HotelsNest.com からの回答
Dear Mr. Cekic,
We are sorry to hear about your frustration, but we would like to address the concerns you've raised. First, we want to clarify that the term "scam" is a serious allegation and does not accurately reflect our business practices. As a legitimate company, we are committed to providing transparent and responsive customer service.
In our email correspondence, we responded to every one of your inquiries and ensured your case was closely monitored. As per our earlier communication, we confirmed that your reservation at the Sole Mare Hotel was canceled free of charge. When the dispute was filed, we paused the refund on our end to avoid duplicate processing and accepted the dispute to expedite the refund process through your bank. This decision was made to ensure that the refund would be handled directly by your card issuer, which is the standard procedure in such cases.
We understand that waiting for a refund can be frustrating, but please note that the timeline for the refund is determined by your bank or card issuer. We encourage you to contact them directly for the most accurate update on your refund status.
We are always here to help and take customer concerns seriously, so please do not hesitate to reach out if you need further assistance.
Best regards,
The HotelsNest Team
Scam! They charge money and don't give it back
I made a reservation that explicitly stated payment would not be taken in advance, yet to my surprise, they charged my card immediately. When I reached out to customer service, they acknowledged the error and promised a refund.
Fast forward nearly a month, and I still have not received the refund or any confirmation from them. To make matters worse, they have stopped responding to my messages entirely. This experience feels like a scam, and I would advise others to be cautious when using their services. It's incredibly disappointing to deal with a company that lacks accountability and transparency
Update after the response (17.12)
You are ubsolutly lying. It's over two months now and I still didn't get the refund.
My bank said you are not answering them (which is not surprising)
There is no team in your company, you are a one man scam company, Dimitry.
All the positive reviews here are obviously not othenthic.
2024年10月8日
自発的なレビュー
HotelsNest.com からの回答
Dear Mr. Kfir Bernstein,
We deeply regret the inconvenience you experienced and appreciate you bringing your concerns to our attention. However, we must respectfully address the use of the term “scam” in your review, as this is a serious accusation that does not reflect our company values or the way we conduct business.
We have actively worked on your case from the outset, responding to your queries and providing updates about the refund process. We accepted the dispute through your bank to ensure the refund process is handled securely. As communicated, the timeline for refunds through disputes is determined by your bank or card issuer, not us directly.
Our team has provided clear explanations via email and assured you that no duplicate processing would occur. We also committed to sharing the necessary documentation to confirm this. At no point have we ignored your concerns; rather, we have worked to resolve this matter within the framework of established banking procedures.
We are available to answer any further questions and assist you in following up with your bank if needed. Your feedback is important to us, and we remain committed to addressing any misunderstandings and improving our services.
Thank you for your patience and understanding.
Best regards,
The HotelsNest Team
Booked a stay through the website
Booked a stay through the website, which was not working great, and never got a confirmation, but the money was booked from my card. Had to pay at the hotel. Tried to get my money back but no response from the customer service. Careful, do not book through this website
2024年9月6日
自発的なレビュー
HotelsNest.com からの回答
Dear Zoe,
Thank you for bringing this issue to our attention, and I sincerely apologize for the inconvenience you experienced. Due to a technical error on our website, your reservation was unfortunately not processed, even though the payment was captured from your card.
As discussed, we have now processed a full refund, and you can expect the funds to be available in your account within 3–5 working days.
We deeply regret that this situation caused you to pay at the hotel, and we are working hard to ensure such errors do not happen again. Your experience is important to us, and we are committed to improving our systems to provide a smoother booking process for our customers in the future.
We truly appreciate your feedback and hope you’ll consider giving us another chance in the future. If you have any further concerns, feel free to reach out to our support team directly.
Kind regards,
HotelsNest.com からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear about your pricing experience. At Hotelsnest, we strive to offer transparent and accurate prices for all our bookings, and we take concerns like this very seriously.
Unfortunately, we are unable to identify your booking or specific issue based on this review. To help us investigate further and resolve the matter, we kindly ask that you reach out to our customer support team directly with more details, such as your booking reference or the dates of your inquiry. This will allow us to fully understand the situation and assist you in the best way possible.
We truly value your feedback and look forward to resolving this for you.
great service!
2024年8月26日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your kind feedback!
We’re so glad you’re happy with our service and we look forward to assisting you again soon.
Warm regards,
Support Team, HotelsNest
Best prices and great customer service
Best prices and great customer service! Pickup up the phone without spending time on the line, very helpful. Communicate with the hotel so answer all questions And requirements. Even was willing to cancel after the free cancellation date only for very small cancellation fee. Am really pleased with this service.
2024年8月14日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your excellent review!
We’re thrilled to hear you enjoyed both our competitive prices and our responsive, helpful customer service.
It’s great to know we could assist with your requests and provide flexibility with your booking.
We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Support Team, HotelsNest
Do not honor bookings that are paid for.
We found a good price for a hotel and booked it, paying a deposit. Then we got an e-mail that the booking "cannot be honored" due to the price being for "the local market only." Then why did you make it available to me?
Edit: The site's response is not true. We did NOT use a fake location. They even admitted it was their error in the email. And now instead of taking responsibility, they're making up stories.
They also did not offer alternatives, but to pay a much higher price for the original booking.
2024年8月5日
自発的なレビュー
HotelsNest.com からの回答
Dear Asaf
Thank you for your feedback. We take such matters seriously and want to address your concerns.
Firstly, we want to clarify that our company operates with the highest level of integrity and transparency. We contacted you prior to your check-in because, when making your booking, the correct nationality was not declared on our checkout page. This detail is crucial as it directly affects the rates provided by the hotel, which are sometimes restricted to residents of certain countries (local market rates).
We regret that this caused confusion, but it’s important to note that this situation arose due to incorrect information provided during the booking process. Despite this, we immediately offered our assistance to help you find alternative accommodations. When you declined our offer, we promptly refunded you the full amount, demonstrating our commitment to resolving the issue to your satisfaction.
The term "scammer" is a serious accusation and deeply insulting to our company. Scammers do not reach out to their customers to address issues, nor do they return money. We are a legitimate business that values our customers, and we took every possible step to assist you in this situation.
We hope this explanation clarifies any misunderstandings, and we wish you the best in your future travels.
Sincerely,
We booked last month an all inclusive…
We booked last month an all inclusive in Crete and we got troubmeswith kur flight from London.
Our holidays had be canceled and thanks to the support of hotelsnest we manage to cancel it free of charge.
Because of their great support team we booked again in Corfu
Tha k you Dimitris
2024年7月28日
自発的なレビュー
HotelsNest.com からの回答
Thank you for sharing your experience!
We’re so glad our support team could assist you during the difficult situation with your flight and help you cancel free of charge.
It’s wonderful to know that this experience gave you the confidence to book with us again, and we’re delighted you chose Corfu for your holiday.
Warm regards,
Support Team, HotelsNest
My friend recommended hotelsnest and we…
My friend recommended hotelsnest and we boomed the same hotel Marbela in Corfu for great price.
They upgrade us to their Nestelite program and we got free transfers.
Their best service is that they answer in their whatsapp support anytime.
I will definitely check again their rates for my future hotel bookings.
2024年7月25日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your kind review!
We’re delighted you enjoyed a great stay at Marbela in Corfu and that our Nestelite program with free transfers made your experience even better.
It’s also wonderful to hear you appreciated our WhatsApp support — we’re always here whenever you need us.
We look forward to helping you with your future bookings.
Warm regards,
Support Team, HotelsNest
I booked my family holidays with…
I booked my family holidays with HotelsNest in Skiathos island. Dimitris from support was very helpfull and he gave the best rates. I will definately book my next trip with HotelsNest for sure.
2024年7月21日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your wonderful feedback!
We’re delighted to hear that Dimitris was able to assist you and secure the best rates for your family holiday in Skiathos.
It’s great to know you’ll be booking with us again, and we look forward to helping with your next trip.
Warm regards,
Support Team, HotelsNest
One of the best hotel site that I…
One of the best hotel site that I visited lately.
Very easy to use and clear pricing, I booked a hotel in Athens and Crete for my family. Their telephone support is amazing and they know about the hotels that they are selling…. I spoke with a Greek guy!!!
They don’t offer flight so I would highly recommend to add this feature….
I will recommend it to my friends
2024年7月21日
自発的なレビュー
HotelsNest.com からの回答
Thank you so much for your kind words!
We’re delighted you found our site easy to use with transparent pricing, and that our team could provide knowledgeable and friendly support.
We truly value your suggestion about adding flights and will take it into consideration for the future.
Your recommendation means a lot, and we look forward to assisting you again soon.
Warm regards,
Support Team, HotelsNest
I rarely write reviews but Hotelsnest…
I rarely write reviews but Hotelsnest support exceed my expectations.
Dimitri was so helpful with my hotel booking g and other arrangements like transfers and car rental.
We communicate with WhatsApp which I found extremely helpful.
My booked rate was 15% discounted and I like that their rates are available without login.
Great website I will continue booking with them
2024年7月14日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your wonderful review!
We’re thrilled to hear that Dimitri was able to assist you not only with your hotel booking but also with transfers and car rental.
It’s great to know you enjoyed the convenience of our WhatsApp support and appreciated our competitive rates without the need for login.
We look forward to welcoming you back for many more bookings in the future.
Warm regards,
Support Team, HotelsNest
Great website i booked twice and they…
Great website i booked twice and they upgraded me to their Nestelite program.
Their rates was 5-10% lower than other websites and they offer support is superb.
Always before i book my holidays i am getting a lot of information about hotel facilities and things to do outside our hotel.
In any other website that i called their agents didn't had a clue about the hotels that they are selling…. Which for me is extremely important.
At hotelsnest i spoke with Dimitris who was knowledgeable because he was working on hotels in Greece…. We booked Crete.
I will see what is the difference now as a nestelite member… and come back with another review …. But so far everything is perfect
2024年7月3日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your detailed and thoughtful review!
We’re delighted to hear you’ve already booked with us twice and that you’ve enjoyed the benefits of our Nestelite program.
It’s wonderful to know you appreciated both our competitive rates and the expert knowledge our team provides about hotels and destinations.
We’re excited for you to experience the added perks of Nestelite membership, and we look forward to hearing your next review after your trip to Crete.
Warm regards,
Support Team, HotelsNest
We booked early in March for our…
We booked early in March for our honeymoon the Lilium Suites in Santorini with hotelsnest, their rate was 10% lower from any other website.
I am writing this review mostly becouse of their outstanding support. Due to high winds we stuck in Athens and we couldn't travel, they managed to change our dates with no extra fees.
Thank you Lisa for all your help.
We will recommend you to all of our friends.
2024年6月30日
自発的なレビュー
HotelsNest.com からの回答
Thank you for sharing your lovely review!
We’re so glad you chose HotelsNest for such a special occasion and that Lisa was able to support you during the unexpected travel disruption.
It’s wonderful to hear that we could adjust your dates without extra fees and make your honeymoon plans stress-free.
Your recommendation means a lot, and we look forward to assisting you and your friends in the future.
Warm regards,
Support Team, HotelsNest
I am extremly satisfied with hotel’s…
I am extremly satisfied with hotel’s nest. I booked my honeymoon to crete and we had a fantastic experience. Dimitris from support help us a lot and he manage to upgrade us to a junior suite. I will book again with them.
We will book with them our new trip this September to Rhodes. Highly recommended for low rates and support.
2024年6月29日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your wonderful feedback!
We’re delighted to hear that your honeymoon in Crete was such a fantastic experience and that Dimitris was able to assist with an upgrade to a junior suite.
It’s great to know you’ll be booking with us again for your upcoming trip to Rhodes — we look forward to making it just as special.
Warm regards,
Support Team, HotelsNest
We found a great deal for Crete for our…
We found a great deal for Crete for our two weeks holiday and then we booked another hotel for Athens. We where upgrade as what they call Nestelite and their service was excellent… they book all of our transfers, tours and car rental.
Lisa was amazing and very polite.
We will book again with them….. recommend for their low rates and support
2024年6月27日
自発的なレビュー
HotelsNest.com からの回答
Thank you for your excellent review!
We’re thrilled you found a great deal with us and that our Nestelite upgrade, along with the transfers, tours, and car rental arrangements, made your holiday even more enjoyable.
It’s wonderful to hear that Lisa provided such polite and helpful service.
We truly appreciate your recommendation and look forward to assisting you again with your future bookings.
Warm regards,
Support Team, HotelsNest
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Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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