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HotelsNest.com からの回答

2026年5月27日

Thank you for sharing your experience, Mary!

We are happy to hear that our chat team made the cancellation process smooth and easy for you. We understand that travel plans can change, and we’re glad we could assist you efficiently. We look forward to being a part of your future trips! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月26日

Thank you for your feedback, Olga!

We are thrilled to hear that you found the best rates on the market and that you were happy with our team's quick and helpful support. Providing a great experience and being there for our travelers whenever they need us is our top priority.

We truly appreciate your kind words and look forward to helping you with your next trip soon! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月25日

Thank you for your feedback, Bernhard!

We are thrilled to hear that everything worked perfectly and that you were happy with the price you received. We truly appreciate you choosing our platform and look forward to helping you with your next trip soon! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月25日

Thank you for your feedback!

We are thrilled to hear that everything was perfect for you. We truly appreciate you choosing our platform and look forward to helping you with your next trip soon! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月24日

Thank you for your feedback, Peter!

We are delighted to hear that the booking process was smooth and that you were able to secure such a great price through our platform. Making sure your experience is easy and affordable is always our top priority.

We truly appreciate your support and look forward to helping you with your next trip soon! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月24日

Thank you for the wonderful recommendation, Aris!

We are thrilled to hear that you had such a positive experience and that our team was able to assist you effectively. Providing the best rates on the market is our priority, and it is a pleasure to know that you are already planning your next trip with us.

We truly appreciate your support and look forward to helping you again soon! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月23日

It’s brilliant to hear that everything went so smoothly for you, Sabine! 🌟

We’re really pleased that you found the booking process effortless and were happy with the rates we offered. Making your travel planning simple and affordable is what we're all about here at HotelsNest.

Thanks for choosing us, and we look forward to helping you with your next trip! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月21日

Thank you for sharing your experience, Roula! 😊

We are so glad to hear that you found the best rates for your summer vacation in Thasos and that our team could assist you effectively. Providing great value and helpful support throughout the booking process is exactly what we aim for at HotelsNest.

Thank you for choosing us, and we hope you have a wonderful time in Thasos! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月20日

Dear Andreas,

Thank you for your message and for taking the time to share your experience.

We take allegations regarding fraudulent listings extremely seriously and would like to clarify our position based on the investigation we carried out.

First of all, we have been cooperating with this property for many years and throughout this period we have received virtually no complaints of this nature. This is also reflected by the property's strong public reputation and consistently positive reviews across Google and other major travel platforms. Additionally, to our knowledge, the property continues to remain listed publicly, therefore the statement that it has been removed is not accurate.

Whenever we receive concerns of this severity, we immediately open an internal investigation. As part of our standard procedure, we perform additional verification checks, including direct contact with the property and visual confirmation where possible. In this specific case, we conducted a video verification and confirmed that the room type you booked was presented accurately and corresponds to the accommodation displayed on our website.

As part of the same investigation, we also requested and reviewed the property owner's statement. While it is correct that the owner was not physically present during your arrival, this is not uncommon for this type of accommodation model. According to the information provided to us, the cleaning staff informed the owner that check-in proceeded without complaints being communicated at that time. The owner also stated that had any issue been raised immediately, they would have been willing to explore alternatives, including changing the room or offering an upgrade where possible.

From our side, HotelsNest responded promptly to your complaint and remained available to support and assist throughout the process. We understand that your experience did not meet your expectations, however based on the findings available to us we were unable to conclude that the accommodation provided materially differed from what was booked or that the contracted service was not delivered. For this reason, we were not able to approve a refund.

We fully respect your right to disagree with our decision and to pursue further review through your payment provider if you wish.

At the same time, we kindly ask you to reconsider your 1-star review regarding HotelsNest itself, as we feel it does not reflect the level of human support and responsiveness provided by our team during the handling of your case. While outcomes may not always align with expectations, we always aim to investigate fairly and support our customers throughout the process.

We remain available should you wish to continue the discussion.

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月13日

Thank you for the great feedback, Benjamin! 😊

We’re thrilled to hear that everything was perfect with your experience. Providing a flawless and easy booking process is exactly what we strive for at HotelsNest.

We look forward to assisting you with your next trip! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月12日

We’re so glad that you discovered HotelsNest and that your experiences have been so positive! 😊

It’s great to hear that our booking process was convenient for you and, most importantly, that every stay was seamless and exactly as expected. Providing reliable, "real" results and wonderful travel experiences is what we are all about.

Thank you for your trust, and we can’t wait to help you with your future bookings! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月10日

Thank you for the feedback, Michalis! 😊

We’re happy to hear you found an incredible price for your hotel stay. Finding those "hidden gem" deals for our travelers is exactly what we love to do at HotelsNest.

We look forward to helping you save on your next trip! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月10日

Thank you for the feedback, Karolina! 😊

We’re glad to hear that you enjoyed our affordable prices and received excellent service. Providing great value and professional support is what we're all about at HotelsNest.

We look forward to assisting you with your next booking! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月8日

We’re glad to hear that everything went exactly as planned! 😊

At HotelsNest, we aim for every trip to be smooth and stress-free, so knowing your experience was seamless is the best feedback we could ask for.

Thank you for choosing us, and we look forward to assisting you again on your next journey! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月8日

Thank you for the feedback, Nicolae! 😊

We’re glad we could provide you with a very good price for your stay. Offering competitive rates is a top priority for us at HotelsNest, and it’s great to know you’re satisfied with the value you received.

We look forward to helping you find more great deals on your next trip! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年5月8日

We’re so happy to hear that our customer service has made such a positive impression on you! 😊

At HotelsNest, we believe that great support is just as important as great prices. Knowing that our team's help has encouraged you to use our platform more in the future is the best feedback we could receive.

We look forward to assisting you with all your upcoming travels! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年3月30日

We’re glad to hear you've had a lovely experience with our customer support so far! 😊

At HotelsNest, we prioritize being prompt and helpful to ensure our travelers feel supported every step of the way. It’s great to know our team's responsiveness met your expectations.

Thank you for the feedback, and we look forward to assisting you with your booking! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年3月13日

Thank you for the feedback! 😊

We are glad that your research led you to HotelsNest and that we could provide you with significant savings compared to other platforms. It’s our goal to offer competitive, reliable, and flexible rates for hotels both in Greece and worldwide.

We really appreciate the trust you’ve placed in us and look forward to helping you with your future travels! 🌍✨

Support Team – HotelsNest 🙏🐦

HotelsNest.com からの回答

2026年2月11日

Λυπούμαστε ειλικρινά για την εμπειρία που περιγράφετε και για την αναστάτωση που σας προκάλεσε η συγκεκριμένη κράτηση.

Την ημέρα που προσπαθήσατε να επικοινωνήσετε, οι τηλεφωνικές μας γραμμές είχαν αυξημένο φόρτο και ο χρόνος αναμονής ήταν μεγαλύτερος από το συνηθισμένο, γεγονός για το οποίο ζητούμε πραγματικά συγγνώμη.

Παράλληλα, το live chat μας εξυπηρετούσε αιτήματα με χρόνο απόκρισης μικρότερο του ενός λεπτού, και προσπαθούμε συνεχώς να κατευθύνουμε τους επισκέπτες και σε αυτό το κανάλι ώστε να λαμβάνουν άμεση υποστήριξη.

Εάν δεν έχετε ακόμη επικοινωνήσει με την ομάδα υποστήριξής μας, παρακαλούμε στείλτε μας email στο [support@hotelsnest.com](mailto:support@hotelsnest.com) ώστε να ελέγξουμε άμεσα την περίπτωσή σας.

Σας διαβεβαιώνουμε ότι εφόσον η χρέωση ή η δέσμευση έγινε λανθασμένα, η επιστροφή χρημάτων πραγματοποιείται άμεσα μόλις ολοκληρωθεί ο έλεγχος, και θα φροντίσουμε προσωπικά να λυθεί το θέμα σας το συντομότερο δυνατό.

Κατανοούμε απόλυτα την ανησυχία που δημιουργεί μια τέτοια κατάσταση και είμαστε εδώ για να σας βοηθήσουμε μέχρι να διευθετηθεί πλήρως.

Thank you, Support Team – HotelsNest 🙏🐦