House of Carats レビュー 

These look atrocious and I can’t even return them, which wasn’t made clear when purchasing

Delivery was so quick. My ring is stunning my second purchase within a few months and looking at my next one.

I purchased this ring in February and, although I initially loved it, I’m very disappointed with the quality and the aftercare I’ve received.

I have been in contact with the company on multiple occasions over the last two months because the stone developed noticeable cloudiness across the top. I have now also noticed significant darkening/tarnishing to the silver.

This is particularly disappointing as House of Carats advertises its jewellery as “tarnish-free” and also refers to a one-year warranty. Given that the ring was only purchased in February, I did not expect to experience issues with both the stone and the metal within such a short period.

I have asked for a replacement, but I have been told that I need to return my current ring first so it can be investigated. I have also sought advice from an independent jeweller, who inspected the ring and advised that there is a fault with it.
I have asked whether a replacement can be sent before I return it, as this is my engagement ring and I do not want to be without it for an unknown amount of time, but I have not been given a clear timeframe for the process.

I really like the design of the ring, but having to repeatedly contact the company about quality issues within only a few months of purchase has been very disappointing. At this point, the quality and aftercare have left me feeling very let down.

The ring is absolutely fabulous, great fit and wonderful delivery. I want to get another one!

Absolutely stunning ring! Well worth the wait. Second time I’ve purchased from here and I haven’t been disappointed. Would highly highly recommend

Wow what a ring! Love it so much bought myself 2 more defo worth the wait!

Unfortunately the ring I ordered didn't fit but it was easy to return it.

Quick responses to my emails and a lovely item.

I was sent earrings with broken backs an that were too large and did not sit flush. Promised suitable backs for them as a replacement and was never sent them. Really rude customer service after I contacted them about this. Seriously should not be in business.

I spent over £150 on earings that were faulty for one to fall out within 3 days of wearing. I asked to buy one replacement and they refused.

Spent a lot of money on some earrings only for the metal to not be gold or gold plated and look incredibly cheap. As soon as I opened them I went to return them for the portal to say no as they’re ‘piercing’ jewellery. I email straight away to say I’ve just opened them, they are unwarn as they can track the delivery and I don’t like them. All they said was the same thing, completely ridiculous!!!! Can’t return unwarn jewellery?!??? Don’t waste your money!!!!! Bad quality and service

I've been in search of the perfect size of huggie hoops for months and spotted some on the website. I emailed to check the size and got a really comprehensive reply. In fact I asked a couple of questions and each time the customer service was excellent. The hoops have arrived and are just what I've been looking for.

Fast delivery, beautifully packaged for a 16th birthday gift - thank you

Great communication and they under promised and over delivered. Thank you very much.

Appealing customer service — avoid

I am genuinely shocked by my experience with House of Carats.

I returned my ring (due to getting the wrong size) and the rest of the order in perfect, unused and resalable condition. The only issue they have raised is that a small sticker attached to the ring was removed (it was removed so I can try the ring on properly). This is literally a small piece of plastic that can easily be replaced, yet they are using its removal as a reason to refuse me a refund for an otherwise perfectly returned item.

When I contacted their customer service team, I was told that their website states that if the sticker is removed, the item is non-refundable. The problem is, I did not see this information when making my purchase, nor was it provided to me with my order.

If removing a tiny piece of plastic is genuinely enough to completely remove a consumer’s right to a refund, then this is extremely important information that should have been made clear and prominent BEFORE purchase — not something a customer is expected to somehow discover after returning the item.

UK consumer protection law requires important pre-contract information to be provided clearly and in a way that consumers are likely to see. Material information affecting cancellation and refund rights should not be hidden away or presented in a way that makes it easy for the customer to miss.

What makes this even more frustrating is that their position appears to completely disregard UK consumer law. Under the Consumer Contracts Regulations, customers purchasing online have a right to cancel, and any deduction from a refund should relate to an actual reduction in the value of the goods caused by handling beyond what would reasonably be allowed in a shop. It is not simply a case of a company deciding they don’t like the condition of a removable sticker.

I have returned the goods, they are in perfect condition, and there is no genuine loss of value caused by this tiny removable sticker. Refusing to refund the entire order over this feels completely unreasonable.

The way this has been handled has been incredibly disappointing. Instead of trying to resolve the issue reasonably, they have chosen to hide behind a technicality over a piece of plastic that can be replaced.

I would strongly recommend thinking twice before ordering from House of Carats. Customer service means actually helping customers, not looking for excuses to retain their money.

I will be taking this further rather than simply accepting the refusal.

Received my first purchase this morning and all I can say is WOW!!! I’ve had many replica diamonds in the past from various companies but I can honestly say nothing comes close to house of carats for the sparkle !!! The stones are crisp clear and the clarity is amazing the shine and brilliance is second to none and that’s in natural light can’t wait to see what happens in sunlight get your sunglasses out girls you will need them !! Also the care that’s taken with packaging with the little pouch box and cleaning cloth is such a lovely touch along with a welcoming letter I just can’t fault this company and this definitely will not be my last purchase You can definitely buy with confidence you will not be disappointed and my ring was here within two days what’s not to love I’m so impressed as you can tell 5 stars all round !!!!! A very happy customer
Thank you Jan Bourne x

Love this company, have 6 items now in my collection, quality items

Ordered some earrings and they r so so so cute. Love them !! Can’t wait to order from their moissanite collection

Easy to order,Delivered on time
The Goods were perfect.Thank you.

Customer service was excellent, when I asked to change the earrings from gold-backed to silver. When the earrings and bracelet arrived, they were beautifully packaged and the items, especially the earrings, were stunning - can't wait to wear them. I'm sure I'll be ordering more items (when I can work out my ring size)!

Fabulous fast delivery
Bracelet is stunning and fits perfectly