House of Carats レビュー 

A fantastic company with amazing customer service from start to finish I will definitely buy from this company again. Thank you house if carats. Julie. 😄

I am so pleased with my purchase from House of Carats. The lovely staff are helpful and very efficient. I will be purchasing again.

Love and light, Molly Jane Nicholson

The earrings purchased were worn once and very loose back so it got lost on first wear! Gutted.

Yes a member of the team has replied but it’s almost like they don’t believe me a very lengthy process with no outcome.

Delivery was quite fast, and the earrings are exactly what I wanted—they look beautiful. Simple and classic.

Exceptionally beautiful design.
Quick delivery and packaged nicely.

Efficiency

Hello.
I bought a bracelet and earrings for my wife.
Your company has very good reviews.
Very nice items, online purchasing was straight forward.
Comms were excellent at every step all the way through to delivery.
Sometimes a purchase with bigger companies can leave you feeling a bit like a cash cow, but not here.
The products were packaged very sweetly and I love dealing with small family businesses.
Its a so much better experience, personal and as a customer I feel valued.
I would recommend HOC with zero hesitation.
So, well done!

From ordering and receiving in less than two days later the whole process was seamless. The only problem was my mistake in not ordering an 18 cm bracelet so returning my 16 cm bracelet is yet to be experienced. However I feel positive that it will be no problem.

Lovely items and beautifully packaged

Beautiful quality and very sparkly rings. I ordered the Ana Radiant/Dash to wear together on holiday as I don't like risking my "real ones". They look stunning. Speedy delivery and lovely packaging. Would highly recommend this company and will order again - thank you!

I am extremely disappointed with the quality of this jewellery, especially considering the price and the way the products are advertised as “luxury” and tarnish-free.

I purchased a ring and earrings for £131. The first ring I received had a stone fall out, so I contacted the company and was sent a replacement. Unfortunately, the exact same thing has now happened to the replacement ring, with another stone falling out in the same area.

The replacement only arrived on 29/07/2026, and I have barely worn it. I don’t wear it in the shower or to bed and have taken good care of it, yet within around a week and a half I have already lost another stone. I have also noticed the gold finish around the back of the ring beginning to fade.

For jewellery advertised as luxury and tarnish-free, I find this completely unacceptable.

I am also unhappy with the earrings. They don’t sit properly unless the backs are pushed very tightly against my ears, which becomes uncomfortable and painful.

The most frustrating part is that this isn’t an isolated issue with one faulty ring – it has happened twice with two separate rings. I have now completely lost confidence in the quality of the products and don’t want another replacement.

I have contacted the company requesting a full refund for the entire order, rather than another replacement.

I genuinely expected much better quality for over £200. Unfortunately, based on my experience, I would not recommend this jewellery and certainly wouldn’t purchase from them again.

Excellent Customer service. Discount code didn’t apply so reordered and first one was refunded immediately. Delighted with ring and ordering process. Delivery was quick too.

ORDER 243988 - Zero stars if I could. I bought a ring that faded after minimal wear. House of Carats refused a standard warranty replacement and made me pay an extra £17.95 "fee" to get a replacement, sending me an official QR code to return the defective ring.

I dropped it off at the Post Office using their QR code, but the parcel was lost in transit. It turns out House of Carats provides a cheap £1.55 untracked business return label—so Royal Mail cannot issue an individual tracking number to the customer. They have all evidence i sent it yet are asking for a tracking code that doesn’t exist due to their shoddy and cheap return process.

Now, House of Carats is using the lack of tracking as an excuse to refuse my replacement AND keep my original money paid after losing the item, meaning i am out of pocket.

Under UK Consumer Law, the retailer is legally responsible for items sent back using their return label. Instead of taking accountability for their own cheap, flawed postal tier, they are scamming the customer trying to insinuate i never sent the item.

Absolutely appalling customer service, giving scripted answers and no phone line. Currently pursuing a bank chargeback and reporting to Trading Standards. Avoid at all costs!

Looks even better in real life than in the pictures. Lovely colours and very sparkly.
Am wearing it already and loving it. 😊
Delivery was a bit slow but that was due to a Royal Mail error sending it half way across the country to the wrong sorting office!

Fabulous company to deal with. Their customer service is outstanding. Gina you were so helpful thank you. I absolutely love my new Alia Pear shaped ring. The pictures don’t do it justice. What a showstopper!

Bought a ring, the gold plating was heavily tarnished within a few months of wear.

Tried to arrange a replacement, which they will charge you a fee for and have to return the faulty item.

They quote the Ts & Cs which dont exist.

The tennis bracelet was amazing.

Excellent customer service, Gina was amazing - the jewerelly is so beautiful.

DO NOT BUY A TENNIS BRACELET !! BOUGHT AT CHRISTMAS 2025 so ONLY 7 MONTHS OLD !! IT HAS BEEN BACK TWICE ALREADY AND NOW A STONE HAS BEEN LOST. ASKED FOR A REFUND LAST TIME. THIS WAS IGNORED, WILL BE SENDING BACK AGAIN AND WILL NOT BE ACCEPTING A REPLACEMENT OR REPAIR