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Housing Hand レビュヌ 1,656

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TrustScore 5段階評䟡の4

4.2

金融・保険
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5぀星のうち1の評䟡

Absolutely terrible, Rene kept me running in circles for 3 weeks until I lost my property. Bank statements showing £3.5k wages but told my income wasn't verified and I couldn't afford the rent. They... もっず芋る

5぀星のうち5の評䟡

A great experience with help there when needed. A thanks especially to Priyanka Paun who was there when I needed help and gave quick responses and helpful guidence to maek my experience as good as pos... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I first used Housing Hand's guarantor service 2 years ago, and I decided to return to them again this year. My application was quite chaotic at first as I was feeling very confused and panicking throu... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I was advised to use Housing hand to help my apartment application and I was lucky enough to be transferred to Temitope Erinle. He was very calm and gentle on the phone, he helped me with the applicat... もっず芋る

䌁業が回答したした

䌁業情報

  1. 金融・保険

圓該䌁業による蚘述

We’re the UK’s leading rent guarantor service, and we work with people looking to rent in the UK, parents and guardians, landlords, and accommodation providers. Our mission is to create a fairer and simpler rental journey, where everyone can easily access, rent and live in the home they want.

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4.2

ほが満足

TrustScore 5段階評䟡の4

1656件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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5぀星のうち5の評䟡

Best service and very professional and


Best service and very professional and quick response

2026幎3月25日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Md,

Thank you for your kind feedback. We’re delighted to hear you found our service professional and responsive. Wishing you all the best in your new home.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

I was advised to use Housing hand to serve as my guarantor for my apartment application

I was advised to use Housing hand to help my apartment application and I was lucky enough to be transferred to Temitope Erinle. He was very calm and gentle on the phone, he helped me with the application, checked what I had left to do and also assisted me with the parts I was stuck with. I called back a few times to get an update as I was uploading the documents and he was very helpful and patient each time. I believe I’ve had a fantastic and swift application because of him.

2026幎3月24日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Olajumoke,

Thank you for your 5 star review. We are glad to hear Temitope was helpful and made the process easier for you. Wishing you all the best in your new home!

Best wishes,

Housing Hand

5぀星のうち5の評䟡

I made an urgent application to Housing


I made an urgent application to Housing Hands for fear my property would fall through at the last minute due to the lack of appropriate guarantor.

I followed this up with an email to customer services with Yusuf getting back to me the same day and supporting me to complete my application successfully.

I am really happy about the prompt and professional support and will now be moving into my property.

Shame about the cost however the company provide an excellent service and have found a gap in the market that needs to be filled.

Many thanks Yusuf.

2026幎3月16日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Sarah,

Thank you for your 5 star review. We’re pleased we were able to support you quickly in a time-sensitive situation and ensure your application was completed successfully. It’s great to hear Yusuf provided prompt and professional assistance throughout.

We appreciate your feedback regarding cost; our pricing reflects the level of service, speed, and security we provide in situations just like this.

We wish you all the best in your new home, and thank you for choosing Housing Hand.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

I had a great experience with housing


I had a great experience with housing hand. The application was easy and quick and there was always someone there to answer my questions. Any issue i had was resolved very quickly. Great team.

2026幎3月12日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Kelly,

Thank you so much for your review. We’re really glad to hear you had a great experience with Housing Hand and found the process easy and supportive.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

My experience with Housing Hands was


My experience with Housing Hands was made positive by the agent Yusuf Islam . He was very helpful and supported and guided me through the process from the beginning to end. Thank you again Yusuf , much appreciated.

2026幎3月2日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Gladys,

Thank you for your 5 star review. We’re pleased to hear that Yusuf was able to guide and support you throughout the process. Thanks again for choosing Housing Hand.

Best wishes,

Housing Hand

5぀星のうち1の評䟡

A simple request.

I went onto the website to request a guarantor. I thought I'd fill out a few forms and they'd get back to me. Wrong. I got asked four or five basic questions, then the site gave me no other options to proceed. I asked a friend how she sorted, she said to try a different browser. Four different browsers later, still not working. I tried the chat bot. Useless. I tried phoning, another useless AI chat bot. I tried Whatsapp and still a useless AI chatbot. And now I have to contact the university to see if their is other options, because frankly this has been a massive waste of my time. I have now spent over four hours going through all this.

2026幎2月26日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Jack,

Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience so far, this isn’t the level of service we aim to provide.

From what you’ve described, this may be related to third-party cookie settings. You can find more information and steps to resolve this here: https://knowledge.housinghand.com/why-can-i-not-submit-details-in-my-dashboard

Our team is currently in contact with you and is actively working to progress your application.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Positive experience

My experience with Housing Hands was made positive by the agent Carl Russell. He was very helpful and supported and guided me through the process from the beginning to end. Thank you again Carl, much appreciated.

Kind regards
Colin

2026幎2月18日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Colin,

Thank you for your review. We’re glad to hear that Carl was able to support you throughout the process and make it a positive experience. Wishing you all the best in your new home!

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Attentive

Nuno was exceptionally patient with me and understanding of my circumstances, it was very helpful and easy and a smooth journey for something that was very stressful for me! Thanks to you all!

2026幎2月20日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Angie,

Thank you for the 5 star review! We’re really pleased to hear that Nuno was able to support you and make the process easier during a stressful time. We’ll be sure to pass on your feedback to him.

Best wishes,

Housing Hand

5぀星のうち1の評䟡

Unresponsive customer service and false promises

Everytime i intially start an application by pressing the start application button and fill in my details i am taken back to the same page asking me to start my application. I have experienced this problem across multiple accounts and browsers and I have third party cookies.

I have requested help via email and phone multiple times and have only been met with AI, automated responses and false promises that a member of the team will be in touch within a stated timeframe

2026幎2月19日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Abs,

Thank you for your review and for your LinkedIn query.

A member of our team has since contacted you regarding the details of your application.

You can also use our Knowledge Base to help with the specific third party cookie issue: https://knowledge.housinghand.com/why-can-i-not-submit-details-in-my-dashboard

If you are still experiencing issues, please contact us on customerservice@housinghand.co.uk and our team will be happy to help.

5぀星のうち4の評䟡

Easy service to use and very helpful 


Easy service to use and very helpful but I just wish it wasn’t so expensive to be poor. Website covered in lots of AI and is shockingly slow. Thank you Yusuf for working on my application!

2026幎2月16日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Jessica,

Thank you for your feedback, we appreciate you taking the time to share your experience.

We’re glad to hear you found the service helpful and easy to use, and we’ll be sure to pass your kind words on to Yusuf.

We also understand your concerns about affordability. We’re always reviewing how we can keep our services accessible while continuing to provide the level of support our customers need.

Regarding the website speed, thank you for flagging this, we’re actively working on improvements to make the experience faster and smoother.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Brillant service from Carl Russel

Brillant service from Carl Russel, very helpful and fast in helping my application getting accepted.

2026幎2月6日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Harley,

Thank you for your 5 star review! We’re glad to hear that Carl provided a fast and helpful service to support your application. We truly look forward to assisting you again in the future.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

My application process proceeded


My application process proceeded smoothly and quickly. Everything went absolutely well without any issues or delays. Huge thanks to Nuno Santos for such a brilliant support. I appreciate it!

2026幎1月19日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Nooshin,

Thank you for your review. We’re glad to hear that your application process went smoothly and that Nuno's support was helpful. We appreciate you taking the time to share your experience.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

All of my questions were answered


All of my questions were answered quickly and the answers were very helpful. It made renting a house as an international student easier and everyone was very nice when I was struggling with some parts of the application.

2026幎1月9日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Julia,

Thank you for your feedback! We’re really pleased to hear your questions were answered quickly and that the team was able to support you through the application.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Quick service

Carl was super quick and helped me ensure my application went smoothly, I am very happy with the service and will use Housing Hand in the future if needed!

2026幎1月9日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Mary,

Thank you for your review! We’re really glad Carl was able to help and that your application went smoothly.

Best wishes,

Housing Hand

5぀星のうち4の評䟡

They handle my request quickly and


They handle my request quickly and professionally, and they responded to all questions very nicely

2026幎1月9日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Derick,

Thank you for your feedback! We’re pleased to hear your request was handled quickly and professionally, and that all your questions were answered clearly. We really appreciate you taking the time to leave a review.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Amazing Service

Mina at Housing Hand was absolutely fantastic! She was super friendly, very professional, and always quick to respond to any questions I had. Her communication was excellent, and she really went above and beyond to help me. I felt fully supported throughout the process and couldn’t have asked for better service. I highly recommend Housing Hand to anyone looking for reliable and helpful assistance!

2026幎1月7日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Larissa,

Thank you for your review. It's great to hear about your positive experience with Mina and that you felt supported throughout the process. Wishing you all the best in your new home!

Best wishes,

Housing Hand

5぀星のうち5の評䟡

I was in a hurry to move

I was in a hurry to move. Housing hand and my case manager, Temitope, made it sure that they complete the process as early as possible.
Huge shout out to Tom and Temi in particular 🀩🀩🀩

2026幎1月5日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Pooja,

Thank you so much for your kind review. We’re really pleased we could support you with a quick move, and we’ll be sure to pass your positive feedback on to Temitope and Tom. Wishing you all the best in your new home.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

Very simple and easy process and thanx


Very simple and easy process and thanx to the team they were very helpful.

2025幎12月20日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Reshad,

Thank you for your kind feedback. We’re glad to hear you found the process easy and the team helpful, we really appreciate you taking the time to share your experience.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

I first used Housing Hand's guarantor


I first used Housing Hand's guarantor service 2 years ago, and I decided to return to them again this year. My application was quite chaotic at first as I was feeling very confused and panicking throughout the process. However the team, especially Yusuf, was incredibly kind and patient. He guided me through every step and ensured that my application was completed without any trouble. Big hands to the team for their amazing support!

2026幎1月5日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Pozaerre,

Thank you so much for sharing your experience. We’re really pleased you chose to return to Housing Hand and that Yusuf and the team were able to support you through what sounds like a stressful process. We’re glad we could help make things easier for you.

Best wishes,

Housing Hand

5぀星のうち5の評䟡

The advisor was so helpful throughout


The advisor was so helpful throughout the process, went above and beyond to make sure everything went well and smoothly, very polite, professional and resolves all our queries in an excellent manner. Even when she is busy on a call Mena will always give us a call back. Thank you so much you are really appreciated. 100% feedback

2025幎12月30日
自発的なレビュヌ
Housing Hand ロゎ

Housing Hand からの回答

Hi Ronke,

Thank you so much for your kind feedback, we really appreciate you taking the time to share it. We’re delighted to hear that Mena was able to support you so well throughout the process.

Best wishes,

Housing Hand

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