Housing Hand レビュー 1,657

The advisor was so helpful throughout the process, went above and beyond to make sure everything went well and smoothly, very polite, professional and resolves all our queries in an excellent manner. Even when she is busy on a call Mena will always give us a call back. Thank you so much you are really appreciated. 100% feedback

Avoid! they are currently trying to claim up to £3k off me and my flat mates for rent arrears, however it turns out our housing agency has not received any money from Housing Hand at all. i have tried to get in contact with them as
I have now sent 6 emails to which no response, i have called 10 times on different days to get “sorry no one is available right now” and then hangs up, not even a hold, to discuss why we owe them money when they haven’t fulfilled there agreement.

The process went smoothly with the help of associates from Housing Hand. Thank you and have a good one.

They refused to refund my £20 on boarding fee despite not processing my application. I talked to a member over the phone that requested I pay the £20 on boarding that very day even though at that point I wasn’t even half way done with the application. My application never got processed by Housing Hands as I had to defer my uni place till next year. It’d be understanding had I submitted the application and I couldn’t get a refund however that’s not the case.

Reply: Trust pilot doesn’t allow email address in reviews. However I’ve backdated the date of experience to the last day I communicated with Mena from Housing Hands.

2nd reply: I’ve provided my details as requested to the email address mentioned. I wait to hear back on the refund.

Update: they refused for my £20 refund simply because there was email exchanges between me and another needed from the housing team which still fires not need the £20 fee terms and my application wasn’t even fully processed nor had I ever submitted my application. Never using this service again.

Communication from these people leave a lot to be desired. Be prepared to have to chase them down if you need anything. The set up process saw me having to do the same tasks 2/3 times at each stage which I found frustrating.
The fees they charge are steep.
When you do find yourself in a position where you need to actually use the service you paying those steep fees for be prepared to have to find another way like I did.
Turns out, by their policies, they are quite content on letting your predicament spiral out of control before they lift a finger to help you. They just don't see the point that it is not in their clients best interest to insist on an invoice to be sent from the AP who are in no hurry to do so considering they stand to gain a lot by allowing the tenant to default on the 14 day window they have to pay the outstanding rent without penalty
They would be better suited to the named housing hindrance than housing hand.
I feel well and truly shafted by this company. I would not recommend them at all

I have been using housing hand for my student accomodation to stand as my guarantor and they are an excellent service. The service and my agent Carl were very quick to process my application and when I requested to have my payment date moved later in the month to reflect my income they were happy to oblige and did this swiftly! Very pleased with my experience thus far

Great and smooth experience, minor issues were quickly resolved. Yusuf was very helpful throughout, guiding me through each step and kept in touch to help finish the application.

Yusuf was great at helping me out complete the process and meet my deadlines.

Although we had technical issues the team were supportive and helpful always contacting back promptly and we did end up with a solution.

Fast and friendly

Service was received as expected, I did not experience any challenges or so.

Maxine King

This is my first time moving into a flat that is not a university accommodation and Maxine was able to help me with this important stage in life. she made the transition so seamless and guided me through the process. I don't think I would have been able to do so without her help. I appreciate her hard work, her dedication and her amazing positive energy that guided me through it. Her response time was impeccable and super effective in order to help me get through the application in a timely manner- so I was able to move in as soon as possible.

Thank you Maxine for the hard work you do.

My experience was brilliant. My case manager, Nuno Santos, was incredibly patient and supportive throughout the process. He took the time to explain every detail of my application and made sure everything moved quickly, especially with my move-in date coming up. I truly appreciate his effort and dedication in helping make my application a success in just over a week!

Yusuf fue amable y muy servicial .. paciente y atento en mi caso.. gracias

Had some issues at the start but Karen took over and was amazing and helped a lot. Customer service was amazing and so thankful for the help!

Remi has been really supportive throughout my application process and made everything feel straightforward and stress-free. They were always helpful and easy to deal with, which I really appreciate.

Very quick replies and Remi Paul was especially very helpful , I have no complaints!!

My proposed guarantor pulled out last minute and I was lucky to have found Housing Hand to provide one within the timeframe my landlord put forth. The customer service officer that helped me, Chim, was absolutely fantastic and so helpful in getting me through the whole process smoothly. Also, I quite liked their AI phone assistant who was able to help me with basic questions without having to wait for a customer representative.

Communication was extremely poor, tired cancelling my application twice only to then be charged £56 for no reason.