Housing Hand レビュー 

Amazing experience from start to finish. Kept up to date with where my application was up to every step of the way.
Remi my Customer Experience Advisor was amazing she kept me up to date and also answered any queries I had along the way nothing was too much trouble. Remi was always very quick to respond via email and would also call me to answer some of my queries. Highly recommend Housing Hand.

I’m a UK home student who used Housing Hand’s guarantor service in 2024. My experience has been extremely disappointing and unnecessarily stressful.

Before choosing their service, I clearly explained to their account manager over the phone that I planned to pay all my rent before October. She assured me that if I did so, I would not have to continue paying monthly subscription fees. To avoid any misunderstanding, I repeated this agreement in an email before making the payment. The account manager did not correct me, instead, they proceeded with setting up the service.

I paid my rent in full before October, exactly as planned. Despite this, Housing Hand continued to charge and demand fees. I disputed one of these charges through my bank, and the bank ruled in my favour, clearly recognising that my claim was valid.

The situation caused me significant mental stress, especially when they escalated the matter to a law firm (The Associate Law Firm), who began sending legal threats. What’s worse is that the fees they demanded changed over time. Initially, they claimed I owed £136 in subscription fees (£68 + £68). After I challenged this, they rebranded it as a “cancellation fee” or “admin fee” which is not even mentioned in the terms and conditions I agreed to.

I have kept detailed records of all calls, emails, and the bank’s dispute outcome. Based on this experience and after reading many similar reviews, I believe Housing Hand’s practices can be misleading and unfair, especially towards students.

I am now considering legal action for the distress and harm this has caused.

To fellow students: keep records of every communication if you deal with Housing Hand. Read the fine print carefully or better yet, look for more transparent and student-friendly alternatives.

nuno and housing hand were very helpful and efficient. Helped me to secure my property and would highly recommend them if you need assistance.

Thanks again!

Helping hand was very supportive. We were able to comfortably discuss our needs and was given all the assistance needed. Remi Paul was very kind, understanding and professional, she even made us laugh! Great customer service.

I genuinely think this is a scam. Paying £68 for them is a ridiculous amount to get the bare minimum in communication, and for it to be confusing at least.
A lot of the time, they'll consistently email for payments, but it would've already been done, which makes no sense if it is as automated as they say it is. They explain things in so many different directions that you just say yes to get it over and done with.
When I first signed up, they would always call me, and when I called back eventually, they claimed they never called.
I just can't believe I'm already paying £68 a month, and even if I do use their services, I have to pay that back.
just don't go anywhere near them.

I have been trying to get my guarantor application sorted and every time I call to check in on the process Remi always answers in a very polite way and she is extremely helpful! Thank you!

Remi was extremely helpful and polite during my first call with her. I was unaware of the process and had some questions, which she happened to explain very well, which put me at ease. I happened to call another time, and Remi answered the phone using my name, which I find very personable. I also think it is worth mentioning, that I had spoken to Yusef previously too, who was also friendly and helpful. Due to previous bad reviews I was uncertain if to use housinghand, however, I am aware many people are quick to complain, and less people go out of their way to give positive feedback. So far my dealings have been pleasant. Hopefully that continues :)

So far great experience. They considered my urgent request. Their Helpline team is really helpful. Specially thanks to Remi paul. All I needed to do was to fill out the application and make the payment. Afterwards just couple of calls then HousingHand handled the guarantor part with my agency.

I had a great experience working with Chim Wuche at Housing Hand. He was professional, responsive, and very supportive throughout the entire guarantor process. Chim answered all my questions clearly and patiently, and he followed up consistently to make sure everything stayed on track.

Thanks to his help, I was able to move forward with my tenancy smoothly and on time. I truly appreciate the excellent service and highly recommend Housing Hand — especially Chim — to any student or tenant in need of a guarantor.

I couldn’t afford to pay my rent for about 6 weeks due to a family bereavement which I was very open and honest with them about. They then after 1 conversation directed me to their legal team (claiming it was automatic but this was a lie, they self refer to their legal team). They then refused to come to an agreement and drew it out for 4 weeks and then said because they had taken so long to come to an agreement it now had to be dealt with by their legal team. Mind you, this process is nowhere in their terms and conditions and nowhere on their website. They will also contact your co-signer before they even wait for your response - same day! Even though, their website specifically says the co-signer will only be contacted as a point of last resort. Their legal team - The Associate Law firm, are very rude and disrespectful. I was spoken to so disgustingly by them, and one of the managers stated that we wouldn’t even be having the conversation we had if I could have been “bothered” to pay my rent. To which I told her the reason I couldn’t was it was between choosing to have a family member buried or paying it. She then went silent realising how disgusting her comment was. After this, I lodged a complaint to Housing Hand to which all they did was apologise. No financial compensation whatsoever for the distress both themselves and the Associate Law firm caused me during an already diffult and stressful time. Subsequently, I have told them I will be withholding their extortionate membership fee pending a resolution to my complaint. To which they are threatening to send the case AGAIN to their rude “legal team”, and state they will add the legal fees to my account - yet they haven’t resolved my complaint that I put in March. It is about to be May tomorrow. I will be making it a point to get legal consultations regarding this , take this to my MP and spread awareness about Housing Hand’s misrepresentations. Had I had known they acted so callously, I would have never contracted with them when I am paying them more than £1000 to do so annually.

UPDATE: No update to my complaint even though 5 days ago they advised they were looking into it, but they have referred me to the law firm! A joke of a company.

Further UPDATE: There was nothing respectful about how this was handled. And they are refusing to offer compensation for the distress they caused me and they are refusing to refer me to who I can report them to!

Further update: They requested my consent to publically discuss my PRIVATE circumstances. In the same email, I denied this request. They have not finalised my complaint that I put in, in February but are on here trying to argue with me about my updates. Send me my FRL so I can forward it to my MP and all the providers who govern you!

Chim Wuche has been very cooperative and helpful throughout the process

Was going through the process of using Housing hand as a guarantor. After over a month of delays and poor communication from Housing Hand - our landlord actually said we didn’t need a guarantor anymore because she did not like working with them and how long things took. I paid £111 to use their service. We didn’t require any cover or service from them and yet they took £78 of ‘admin fees’ and refunded me the remaining. This refund was only done after 7 weeks of chasing via phone and email. They had confused email communication which contradicted themselves and looked really unprofessional. Awful company, uninformed staff and blatant ignorance as a whole.

Wonderful service! My housing officer Nuno is a lovely gentleman with helpful and assertive approach. Thank you for guiding us through application and resolving small issues!

Excellent service. Mr. Santos was really attentive and supportive throughout the signing process.

Unauthorised transactions! They are scammers they’ve taken money for me multiple transactions in one day! I read all the reviews and I’m not the only person that’s had this experience. Please do not give them your card details they will exploit them. Use them store them and take money from you. I’ve never experienced anything like this before in my. I’ve had to cancel my card.

I had Chim Wuche help me with my Guarantor application and the help I received was great! I have never applied for a Guarantor before and so I was very nervous In case something went wrong but Chim has helped me, answered all my questions and overall been very patient and kind with me which has really helped with my nerves haha!

Stay as far away from these people as possible!!!!!

Absolutely useless

Their process is long even when renewing the lease. Going back and forth submitting the same thing. Again, I stay with my sister and we were each told to pay their guarantor fee because she is over 18. I feel it's unjust. However, the assist people when stranded getting guarantors.