Howards Motor Group - Howards Citroen Weston-Super-Mare レビュー 

35
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TrustScore 5段階評価の4.5

4.7

Unit 3 Hildesheim Bridge, BS23 3PT Weston-Super-Mare, Somerset, GB

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5つ星のうち5の評価

Buying a car was easy at Howards. Customer service was excellent. The salesman Craig was really helpful and found just the right car for me. He brought the car to my house to test drive and I was r... もっと見る

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5つ星のうち4の評価

BEWARE CITROEN C3 aircross shine plus from Howard's WSM come without key features high lighted in Citreon UK 2023 Brochure to name a few front & rear parking sensors,and Blind spot detection insure yo... もっと見る

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5つ星のうち5の評価

Booked into Howard's Citroen W S M for my 2nd C3 Aircross service Monday 30/03 2026. Car dropped off as arranged 8ish and collected 12ish as promised. Service video provided as was the 1st servic... もっと見る

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5つ星のうち5の評価

Adam from the Weston super Mare site was excellent, he was very professional despite being so young. He helped us to find a car without a hard sell and took us through the whole process. Handover day... もっと見る

企業が回答しました


企業情報

  1. 自動車販売店

当該企業による記述

Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence. Whether you’re purchasing a new or used car, servicing your vehicle, or seeking expert advice, you can expect a relaxed, welcoming environment and technical expertise honed over five decades.

About us

当該企業による記述

Howards Motor Group
Our ethos remains clear: "Keeping you on the road" through expert advice, quality service, and outstanding value for money. We take pride in being award-winning for customer centricity, consistently achieving the highest UK Reputation scores for the past two years. By using real-time customer insights, we continuously refine our services and ensure that every interaction reflects our core values of trust, care, and excellence.

Minimum 12-month Warranty

Why buy from us

Many of our cars are presented for sale with the remainder of the manufacturer warranty. In all cases, the warranty will be for a minimum of 12 months from the point at which you buy the car giving you peace of mind in the first year of motoring. We will always explain how this warranty can be extended to provide cover for longer periods of ownership.

連絡先

  • Unit 3 Hildesheim Bridge, BS23 3PT, Weston-Super-Mare, Somerset, 英国

  • 01934 332 680

4.7

優良

TrustScore 5段階評価の4.5

35件のレビュー

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4.7

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(35)

過去12か月のレビュー数: 157件

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5つ星のうち5の評価

Excellent customer service

Buying a car was easy at Howards. Customer service was excellent. The salesman Craig was really helpful and found just the right car for me. He brought the car to my house to test drive and I was really pleased with the quality of the car. I would definitely recommend buying from this Motor Group.

2026年9月7日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Pamela, Thank you so much for your fantastic review!

We’re delighted to hear that you had such a positive experience. It’s great to know that Craig was able to help you find the right car and make the process easy and convenient by bringing it to you for a test drive.

We really appreciate your kind words and recommendation, and we hope you enjoy your new car. We look forward to welcoming you back to Howards Citroen WSM in the future!

5つ星のうち5の評価

Thankyou to Kian Edwards of Howards Citroen, WSM

In March, I bought a new Citroen C3 from Howards at WSM from Kian Edwards. I just wanted to say a huge thank you to both Kian and all the Citroen staff who have looked after me. We are both so very pleased with the car, having now covered 1000 miles, and fully recommmend anyone thinking of changing vehicles to try out the new model Citroen C3, electric or 1.2 turbo.

2026年6月20日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello Rob, thank you for taking the time to leave us a review. We are really pleased to hear of your wonderful experience with our team! Kind regards, Howards Citroen WSM

5つ星のうち5の評価

Citroen Service @ Howard's, W S Mare.

Booked into Howard's Citroen W S M for my 2nd C3 Aircross service Monday 30/03 2026.
Car dropped off as arranged 8ish and collected 12ish as promised.
Service video provided as was the 1st service 12 months before. Very professional and informative video and very much appreciated.
On collecting my car, the work carried out was detailed in writing and explained to me by Grace of the service Dept. A very pleasant and pleasing experience meeting the staff of the service Dept.

2026年3月30日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for your 5-star review Gary! We are thrilled to hear that you appreciated our customer-centric service and the quality we strive to provide. We look forward to welcoming you back to Howards Citroen Weston-super-Mare soon for more trustworthy support and reliable service.

5つ星のうち5の評価

Annual MOT

I dropped my car off for an MOT at 9am and it was ready by 10. Prompt and professional service. And a shout out to the polite, helpful and cheerful staff on reception.

2026年2月26日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you so much for your kind words, Theresa. We're thrilled to hear you found our service at Howards Citroen WSM very polite, helpful and cheerful. Your feedback inspires our team to continue providing reliable and trustworthy support, and we look forward to welcoming you back soon.

5つ星のうち5の評価

I was very impressed by the service I received

I was very impressed by the professionalism and care I received from Lorenzo from start to finish. I needed guidance obtaining a car on Motability and he explained the process very well and made it easy . Nothing was too much trouble.

2026年2月19日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for your wonderful feedback, Darren. We're thrilled to hear that Lorenzo provided caring and professional service while listening to your needs as you navigated the Motability scheme. Your experience reflects our commitment to customer-centric support, and we look forward to serving you again at Howards Citroen WSM in the future.

5つ星のうち5の評価

An honest and trustworthy car dealer

Well, this is the third time my wife and I have brought a car from Howard’s citroen Weston super mare Why” there professional approach along with there friendly advice they make the whole experience of buying a car smooth and enjoyable. Our salesman was Kian In my opinion he goes above and beyond to find the car that we are looking for and again he came up trumps and was lovely catching up again thank you Kian. Mr Mrs French.

2026年1月2日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for your wonderful feedback, David. We are thrilled to hear about the excellent service you received from Kian at Howards Citroen Weston-super-Mare and our staff's professionalism over the years. Your trust in our customer-centric approach means a lot to us and we look forward to continuing to provide you with reliable support and quality service.

5つ星のうち5の評価

Buying a used car

A big thank you to Lorenzo was friendly and helpful when changing our car.very happy with the service, Gray & Sher

2026年1月22日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for your wonderful review. We're thrilled to hear that you had a great experience changing your car and that Lorenzo's support made it enjoyable. We appreciate your trust in our customer-centric service and look forward to welcoming you back to Howards Citroen Weston-super-Mare soon.

5つ星のうち5の評価

Adam from the Weston super Mare site…was great

Adam from the Weston super Mare site was excellent, he was very professional despite being so young. He helped us to find a car without a hard sell and took us through the whole process. Handover day was great Adam made sure we were taken through everything and made us feel very comfortable. Would recommend Howards, great service thanks 😊

2025年12月31日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for your wonderful review Sara! We're thrilled to hear that your experience was excellent and that Adam provided you with trustworthy service and support. We really appreciate your feedback and look forward to welcoming you back to Howards Citroen Weston-super-Mare for any future needs.

5つ星のうち5の評価

Outstanding customer service

Outstanding customer service from Ed at Howards Citroen once again. As a returning customer I would highly recommend this dealership. No issue is ever too big or too small. Ed consistently offers a professional and friendly service and is very knowledgeable about every aspect of purchasing. Thank you!

2025年10月17日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hi Laura, Thank you so much for taking the time to leave this amazing feedback and for your custom again! Excellent service is our top priority and we're delighted that Ed provided this to you. Kindest regards, Howards Citroen Weston-super-Mare.

5つ星のうち5の評価

Purchased a used Nissan Navara from…

Purchased a used Nissan Navara from Howards and cannot praise them, particularly Jack Casali-Burdge enough for his professionalism, communication & overall customer service.

2025年9月5日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hi John. Thank you very much for taking the time to review your experience @ Howards Citroen WSM. It's great to hear such positive feedback and Thank you from Jack & The Team for choosing us for your business. Kindest regards All @ Howards Citroen WSM.

5つ星のうち5の評価

Friendly compete staff

Well trained and competent staff. Extremely friendly and were able to help with all my questions. Special thanks to Lottie at kia weston super mare

2025年8月13日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello, thank you very much for taking the time to leave this review!

Howards Citroen WSM

5つ星のうち5の評価

Thank you Ed

Thank you Ed. After a bad month with another car company spotted a nice C3 and within a week I had enquired, viewed and collected a lovely looking car. It was so easy and straightforward Ed certainly knows his stuff. I will definitely be recommending Howards Motor Group after this experience.

2025年3月29日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello Trevor, Thank you for taking the time to leave this review. We're so pleased you had a good experience with us! We hope to see you again soon!

Howards Citroen WSM

5つ星のうち5の評価

Exceptional level of service

The service I have received over the last two days from Howards Citreon has been outstanding. I contacted them about part-exchanging my car for another model. From the outset, Millie was helpful, efficient and caring. She took the time and trouble to help me find the right car. Nothing was too much trouble for Millie and everyone at Howards Citreon. Over the years I have always had good service from Howards. The service is exceptional and they deserve to do well.

2025年1月29日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello Katie, thank you very much for taking the time to leave this review. We're so pleased you had a good experience with us!

Howards Citroen WSM

5つ星のうち5の評価

Charlie at Wsm was amazing

Charlie at Wsm was amazing, very helpful and knowledgeable. He explored all options regarding my daughters needs with model and finance options. He was head and shoulders above the staff at other Hyundai dealerships that we had previously visited.I would highly recommend this branch.

2024年10月22日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello, we're so pleased that you had a good experience with us! Please let us know if there is anything else we can do for you!

Howards Citroen WSM

5つ星のうち5の評価

Ed was a great help when switching over…

Ed was a great help when switching over cars. He always goes above and beyond when helping us. Couldn’t recommend him more.

2024年8月17日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hi Shauna, we're so pleased to hear that your time with us was positive. Please let us know if there is anything else we can help with.

Howards Citroen WSM

5つ星のうち5の評価

howards motor group was great to deal…

howards motor group was great to deal with .
very helpfull and polite edward tobin was very knowledgeable & explaining every thing we needed to know. and a very nice chap we would buy a car from
HOWARDS AGAIN

2024年7月9日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Thank you for taking the time to leave a review. If there is anything else we can do for you please get in touch!

Howards Citroen WSM

5つ星のうち5の評価

Quick, efficient, all round good experience

I have just part exchanged my C3 for a new 2024 one - and the experience was fantastic - in contrast to the usual Citroen garage that I used in the past the team were absolutely on it, kept in touch with me exactly when they said they would, provided all the information in a timely way, and answered all my questions. It was an extremely quick and efficient service and I love my new car. A big thank you to Jamie and Ashley who helped me through the process!

2024年5月18日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hi Jane, we are so pleased to hear that you had a good experience with us! If there is anything else we can do please get in touch!

Howards Citroen WSM

5つ星のうち2の評価

Forget the after service valet

As far as I know the service was done correctly however, the locking wheelnut key was left on the passenger seat, the boot carpet was left in the air because the case for the wheelnut key was not put back correctly, but the worst thing for me was the valet! the car went in cleaner than after the service to just pressure wash the car without drying it is very poor. I will use the company again but will insist that nobody cleans the car and I will inspect before I leave the premises.
Chris Knight

2024年5月15日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello Chris, thank you for taking the time to leave us a review. We are very sorry to hear we have not met your expectations this time. We have passed this onto a member of our management team who we understand has now been in contact. Kind regards, Howards Citroen WSM

5つ星のうち1の評価

Naive distance buy.

Distance buy, never again!
Once they got the full payment, I was completely ignored.
They were late delivering the car and offered paint protection as compensation. This was poorly applied and didn't last long.
For successful PP, the paint should be machine polished and decontaminated prior to application. It was not.
I didn't hear from this dealer once the car was delivered. The delivery chap was very professional, unlike the garage.
A follow up call should've been made, particularly after a very late delivery that inconvenienced my plans.
The communication between sales and the workshop was a farce. Apparently the delay was due to my request of the latest software update. My local Kia dealership confirmed this was not even completed!
Avoid this dealership at all costs.
Thankfully, it's an excellent car!

2024年1月8日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hi Steve, we are extremely sorry to hear about your negative experience. We have passed along your feedback to our management team, who have left a voicemail and an email, and will attempt to contact you again soon. If there is anything more we can do to help, please do let us know.

Take care,
Howards Kia

5つ星のうち5の評価

Car purchase

Recently bought a car from Millie at Howard’s Citroen. Great service from Millie and the team throughout the whole process. I can’t recommend them enough. Thank you.

2024年3月1日
自発的なレビュー
Howards Motor Group - Howards Citroen Weston-Super-Mare ロゴ

Howards Motor Group - Howards Citroen Weston-Super-Mare からの回答

Hello Graham, thank you for taking the time to leave us a review. We really appreciate your recommendation! Kind regards, Howards Citroen WSM

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