After an ordering mix up, everyone was very helpful and supportive in correctly the error. Their responses were always quick and appropriate to address my concerns. The product is cute and comfortab... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ich hatte mir die Hochland Kuh bestellt. Es hat mit der Lieferung etwas länger gedauert als angegeben und der Liefertermin wurde drei mal verschoben. Die Sendungsverfolgung von der Email lief über Sho... もっと見る
企業が回答しました
Absolutely loved my weighted Panda, he's so sweet. High quality, super soft, just perfect. When I had an issue while waiting for my order, I emailed customer service and they were fantastic. Responded... もっと見る
企業が回答しました
Nothing more than a scam. Substandard product sold at inflated prices - exactly the same item I purchased available elsewhere for cheaper. Tried to cancel order. They refused and sent anywa... もっと見る
企業が回答しました
企業情報
当該企業による記述
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
連絡先
3.9
ほぼ満足
154件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor communication
I haven’t gotten my item yet so I’m not sure why I’m getting a survey right now. I ordered it as a gift and it’s terrible that I had to ask the person if they’ve received it. I just ruined it for them because of this email. They haven’t gotten the item yet
2025年1月5日
自発的なレビュー
Huggwaii からの回答
Hi kelly morber,
Thanks for sharing your thoughts.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction. We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,
Decent job
The ability to track the shipment turned out to be helpful and precise. The product arrived undamaged and decently packaged. The smell of the product is a bit intense (perhaps due to the recent production date) and does not match the visual qualities (which are very good). Maybe something could be done about this in the future? Overall, I recommend it to anyone looking for something unconventional as a gift.
2024年12月30日
自発的なレビュー
Great service the shipping took a…
Great service the shipping took a little longer than expected so do not order unless two week advance. These make amazing gifts!!
2025年1月2日
自発的なレビュー
Before I ordered the Capybara lamps...
Before I ordered the Capybara lamps, I had read the reviews which looked good to me. The lamps even exceeded my expectations: they are indeed very cute and well done.
Even though they were belated Christmas gifts, my daughters were very happy to have them.
2025年1月3日
自発的なレビュー
Gifts for my wife and daughter
The products are very cute and fun. Customer service is very attentive and helpful. They responded to my question immediately. Excellent service. Good experience all around
2024年12月31日
自発的なレビュー
It’s just what i expected
It’s just what i expected. Fluffy latex capibara lamp which is adorable. The 20 minute timer it’s a great feature, my gf and I use it everyday.
2024年12月29日
自発的なレビュー
This is the WORST company ever
This is the WORST company ever. Don’t order. I ordered 2 little lamps on 11/15. It’s 12/25, and not only have they not arrived but they will not refund my money. They lost the package (they marked as undeliverable) and still are refusing to refund me after 41 email messages over the last 26 days. Just don’t waste your time or money…. It’s a complete scam.
2024年12月24日
自発的なレビュー
Huggwaii からの回答
Hi Jessie Sheran,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with your order.
We are not deliberately withholding your refund. We need to wait for the investigation results from our logistics provider. The reason is that we have not yet confirmed whether the package is truly lost. If the location of the package is identified, they will re - arrange delivery for you. Therefore, we have to wait for the logistics provider's investigation. And if it is confirmed that the package is indeed lost, we can arrange for a refund or re - send the items to you.
Thank you for your patience and understanding.
Best regards,
SCAM. I ordered 2 items for express shipping
I ordered 2 items for express shipping. Items have not arrived and there is no way to contact you. You are a scam.
2024年12月24日
自発的なレビュー
Huggwaii からの回答
Hi Laura,
Thanks for sharing your experience. I would like to present our deepest apologies for all the inconvenience.
Please kindly let us know your order number so our customer service team at info@huggwaii.com can follow up on your issue promptly. We'll do our utmost to get to the bottom of this and resolve it to your satisfaction.
We understand your concern about the reported delivery when you haven't received the item, and we'll take all necessary steps to address it.
Best regards,
I had a perfectly good experience…
I had a perfectly good experience ordering from huggwai. It would be nice if the tracking was more detailed, there was a 10 day gap where nothing happened, but the product arrived within the estimated time. I got the rabbit lamp and it looks great and works as advertised.
2024年12月19日
自発的なレビュー
The products were fantastic
The products were fantastic, took a while to get here but the children loved them, I need some for me 😂😂
2024年12月19日
自発的なレビュー
Huggwaii からの回答
Hi Laura D,
We are so terribly sorry to hear you're frustrated about not receiving your product. Your satisfaction is super important to us.
To help us look into this ASAP and get it resolved for you quickly, could you please share the order number? You can reach out directly to our amazing customer service team at info@huggwaii.com.That way, we can track down exactly where things went wrong and take immediate action to get your item to you.
We really appreciate your patience while we sort this out.
Any questio please feel free to contact us.
Best regards
Overall
Overall, I am very happy with the product, and the speed in which it was delivered. I received the two lamps I ordered this afternoon and tested them and everything is working fine.
2024年12月19日
自発的なレビュー
Get your unicorn here ;-)
The unicorn lamp is perfect for my granddaughter. She is going to love it. Ordering was easy and delivery before Christmas =)
2024年12月17日
自発的なレビュー
Fast shipping and great price
Fast shipping and great price. Super soft and squishy. I wanted to keep it for myself
2024年12月13日
自発的なレビュー
Capybara plush is amazing
I entered the wrong address then they were quick and accurate with the email replies. Quality well done and is so adorable. For the price I would get it again, they took their time to create and design it.
2024年12月15日
自発的なレビュー
Christmas gift
I just got this for my wife as a Christmas gift. The quality looks very good and I'm excited to give it to her on Christmas morning. I know she will love it!
2024年12月13日
自発的なレビュー
I ordered mid November for it to come…
I ordered mid November for it to come in time for Christmas. Received no information, messaged my order number to their Facebook page and got a quick response to a Royal Mail link which showed it would be delivered the next day. Fast response time and great product
2024年12月13日
自発的なレビュー
Recommend for sure
Easy to navigate website.
Nice selection of products.
Easy checkout process
2024年12月12日
自発的なレビュー
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