Placed an order for a refurbished Shark handheld (Order #25036) back on 18 April and it has never been dispatched, let alone delivered. No proactive updates, no shipping confirmation, nothing. Un... もっと見る
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I ordered a vacuum cleaner on 4th May. Not dispatched, no reply to email or webcam. Like many on this site I've asked for a refund. I've contacted Trading Standards via the Citizens Advice webs... もっと見る
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... もっと見る
企業が回答しました
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... もっと見る
企業が回答しました
企業情報
当該企業による記述
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
連絡先
89 Jacobs Well Lane, WF1 3PB, Wakefield, 英国
- 01924666151
- Sales@huva.uk
- huva.uk
3.0
まあまあ
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
AVOID
AVOID! I ordered a grade A reconditioned vacuum cleaner in February and they sent the wrong model. They tried to tell me it was a free upgrade. I asked for the correct one to be sent as a replacement. They sent the wrong model again, but this time it looked like it had just spent the last 20 years on a building site. I returned both of them by courier and am still waiting for a refund in April, despite them saying the refund is being processed. Don't waste your time with them.
2026年4月2日
自発的なレビュー
Huva からの回答
Hi there,
We’re really sorry to read your experience and completely understand your frustration.
This is not the level of service we aim to provide, and we sincerely apologise for the issues you’ve faced, from receiving incorrect items to the condition not meeting expectations and the delay with your refund.
We would like to get this resolved for you as quickly as possible. Please could you contact us directly at customersupport@huva.uk with your order number so we can urgently review your case and ensure your refund is processed without any further delay.
Again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Ordered a floor nozzle from Huva
Ordered a floor nozzle from Huva. It broke after using it for 2 months. It took over a week to get in touch with Huva. I was told that the item was still under warranty and I just needed to return it to get a replacement. Had to phone Huva after a week as they did not send the return slip and postage. Finally returned the item and waited for replacement which didn' t arrive. Phone Huva again. They said they will send the replacement straight away but if I didn't receive it they will refund me. Item never arrived and I had to phone Huva at least twice to get the refund which didn't materialise until I sent Huva an official letter.
I would not recommend that company.
2026年3月20日
自発的なレビュー
Huva からの回答
Hi,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand there were delays in communication and with the replacement process, and we apologise for the inconvenience this caused. This is not the level of service we aim to provide.
Following your contact with our team, we can confirm that your refund was processed over the phone and resolved. We appreciate your patience while this was sorted.
We are currently reviewing our internal processes to improve response times and ensure warranty cases are handled more efficiently moving forward.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Had a promise of a delivery but…
Had a promise of a delivery but commumication has been non existant really. Waiting since 28th Feb. have asked for a refund
2026年3月26日
自発的なレビュー
Huva からの回答
Hi,
We’re really sorry to hear about your experience and the delay you faced, especially with the lack of communication. That’s not the level of service we aim to provide, and we completely understand your frustration.
Your refund has now been processed in full, and you should see this back in your account within a few working days depending on your bank.
We’re currently working through a high volume of enquiries and have been making improvements to ensure quicker response times going forward.
Thank you for your patience, and we sincerely apologise again for the inconvenience caused.
Kind regards,
Huva Ltd
Ordered a part for a hoover on…
Ordered a part for a hoover on 12/3/26....called them on 17/3/26 and was told it would be dispatched on 18/3/26 and delivered on 19/3/26.
It is now 23/3/26 and still no delivery, have sent messages on the online chat but never get a reply, tried calling this morning but no answer. Will never use again
2026年3月23日
自発的なレビュー
Huva からの回答
Hi,
Thank you for your review, and we’re sorry to hear about your experience.
We’ve checked your order and can confirm that it has now been delivered, as shown on the tracking. We understand there was a delay from the originally expected timeframe, and we apologise for any inconvenience this may have caused.
We also acknowledge your comments regarding communication. While our team does respond to enquiries, we are currently working on improving response times to ensure customers receive quicker updates.
We appreciate your feedback and will use this to improve our service going forward.
If there is anything further you need, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
Functions well, but not Grade A cosmetically
The item functions perfectly well, but I’d question if the item should really be classified as Grade A cosmetically. The body of the product is quite tarnished with lots of the surface scratched from heavy usage, the item it has replaced was in far better cosmetic condition. It works well which is the most important thing, but I’d urge the company to include a separate rating for cosmetic condition so the expectations can be more realistically met.
2026年3月11日
Huva からの回答
Hi,
Thank you for your feedback, we really appreciate you taking the time to share your experience.
We’re pleased to hear that the item is working well, but we’re sorry to hear that the cosmetic condition did not meet your expectations. We understand your point regarding Grade A classification and how important it is to set clear and accurate expectations.
Your suggestion around separating cosmetic grading is very helpful, and it’s something we are actively reviewing as we continue to improve our listings and customer experience.
If you would like us to look into this further for you, please feel free to reach out to our support team and we’ll be happy to assist.
Thank you again for your feedback.
Kind regards,
Huva Ltd
Unfortunately Huva could not supply the…
Unfortunately Huva could not supply the product ordered and paid for. Gave an extra star for the quick refund agreement.
2026年3月1日
Huva からの回答
Hi,
Thank you for your feedback, and we’re sorry that we were unable to supply the item you ordered on this occasion.
While this doesn’t happen often, we understand how disappointing it can be. We’re pleased we were able to resolve this quickly for you with a refund.
We appreciate your understanding and your comments, and we’re continuously working to improve our stock accuracy and availability to prevent this in the future.
If there’s anything we can assist with going forward, please don’t hesitate to get in touch.
Kind regards,
Huva Ltd
Not clean
The items arrived very quickly but they were not clean, nevermind deep-cleaned as advertised.
2026年2月25日
Huva からの回答
Hi,
Thank you for letting us know and we are very sorry to hear this. All of our vacuums are meant to be fully cleaned and checked before dispatch, so this certainly should not have been your experience.
Please accept our sincere apologies for this. If you would like, we would be more than happy to arrange a solution for you. This could be a return, replacement, or partial refund depending on what you would prefer.
Please let us know how you would like to proceed and we will be happy to help resolve this for you.
Kind regards
Huva Team
Avoid using this company
Avoid using this company. Very poor service and non existent communication after ordering a part beginning January and it never arriving. In the end obtained refund through credit card company.
2026年3月8日
自発的なレビュー
Huva からの回答
We are very sorry to hear about your experience and completely understand your frustration.
This is certainly not the level of service we aim to provide and we sincerely apologise for the inconvenience caused. We always aim to resolve issues directly with our customers as quickly as possible, so we are sorry that in this instance the matter had to be resolved through your card provider.
Please be assured that feedback like this is taken seriously and we are continually working to improve both our communication and service.
Kind regards
Huva Customer Support Team
very good product
very good product, good customer service, works perfectly & came next day
2026年3月7日
自発的なレビュー
Huva からの回答
Thank you very much for your kind review.
We are really pleased to hear that you are happy with the product and the service, and that it arrived quickly for you. It is great to know everything is working perfectly.
We truly appreciate your support.
Kind regards
Huva Customer Support Team
Looked everywhere else without success
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration.
Then I found Huva. The item was clean, looked properly refurbished and has worked perfectly. This has saved me having to buy a new one. Very pleased.
2026年3月3日
Huva からの回答
Thank you for taking the time to leave such a great review.
We are really pleased to hear that you were able to find the part you needed and that it has worked perfectly for you. It is always great to know that one of our refurbished items has helped save a vacuum from being replaced.
We truly appreciate your support and are glad you were happy with both the condition of the item and the service.
Kind regards
Huva Customer Support Team
Extremely disappointed with this…
Extremely disappointed with this company. I placed my order on the 19/01/2026. I have chased and chased to see where my order was, no progress whatsoever. Their customer support is non existent, after hounding someone from the company down I got partial refund on the promise that my order would be resent 10/02/2026. I’ve not heard back from them by email or phone to say where my order is!!! I want the rest of my refund. I’m on the phone to Huva right now for someone to answer my call but no answer!! Please don’t waste your money with this company.
2026年1月29日
Huva からの回答
We’re sorry to read your review and would like to clarify the situation.
Your order was a pre-order item, which meant dispatch was subject to incoming stock. Earlier today you contacted us requesting a refund instead, and this refund was processed shortly afterwards.
We always aim to resolve customer requests as quickly as possible, and in this case your request was handled promptly once it was received.
If you have any further questions regarding your order or refund, please feel free to contact our support team and we will be happy to assist.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Impressed with the process
Impressed with the process. Very good customer service & highly recommend to all !
2026年3月5日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
10/10 service and gave a good price…
10/10 service and gave a good price from the rest of the stores I looked about ✅
2026年3月5日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Great service and a fantastic…
Great service and a fantastic experience overall. I honestly thought I’d have to buy a whole new Shark vacuum, but this replacement part saved me a lot of money. It arrived quickly, was well packaged, and fit perfectly. My vacuum is working like new again. Highly recommended!
2026年3月4日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
I Visited Huwa electric Issue
I Visited Huwa yesterday due to an intermittent fault with my Henry Hoover plug. I had already checked and replaced the fuse myself but was still getting no power. As the vacuum is only 14 months old and cost £170 (warranty expired), I really didn’t want to replace it if it could be repaired.
When I arrived, I spoke with Uzair who was very polite, calm, and professional. I explained the issue with the Henry Hoover and he said it should take about 10 minutes to check. I came back after about 7 minutes and he had already found the problem, it was a faulty plug.
I really appreciated the honesty and the great product knowledge from the team. It’s refreshing to receive such straightforward and helpful service.
Thanks again highly appreciated and I would definitely recommend these guys.
2026年3月4日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
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