Placed an order for a refurbished Shark handheld (Order #25036) back on 18 April and it has never been dispatched, let alone delivered. No proactive updates, no shipping confirmation, nothing. Un... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I ordered a vacuum cleaner on 4th May. Not dispatched, no reply to email or webcam. Like many on this site I've asked for a refund. I've contacted Trading Standards via the Citizens Advice webs... もっと見る
Looked everywhere without success for a replacement part for my Shark vacuum cleaner. Most offered on eBay just looked too battered and bruised for serious consideration. Then I found Huva. The item... もっと見る
企業が回答しました
Amazing service. Excellent value for money. Was thinking I might need to dispose of my broken Shark, however discovered Huva. They were able to supply a replacement part for 50% less than Shark which... もっと見る
企業が回答しました
企業情報
当該企業による記述
Huva Limited is a UK specialist in professionally refurbished vacuums and parts. We restore popular Shark, Dyson and Numatic (Henry) models to a high standard—delivering big savings versus new without compromising performance.
連絡先
89 Jacobs Well Lane, WF1 3PB, Wakefield, 英国
- 01924666151
- Sales@huva.uk
- huva.uk
3.0
まあまあ
185件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 57％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good stuff sold here will defo come…
Good stuff sold here will defo come again. Wife loved it 👍
2026年3月2日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Great service
Great service, no issues what so ever very professional company. I would recommend them to others if they want smooth service with no hassle.
2026年3月3日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Exquisite service
I really cant stress how good the condition is for the price it is at, will always recommend to others 🙌
2026年1月12日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Excellent pricing and really good…
Excellent pricing and really good service I highly recommend this
2026年3月4日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Brilliant experience excellent customer…
Brilliant experience excellent customer service speedy service as well, no complaints whatsoever very smooth experience.
2026年3月5日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Purchased a refurbished shark lift away…
Purchased a refurbished shark lift away hoover via wowcher. It was advertised as including attachments. Ie crevice tool etc. These were not in the box. Contacted huva they apologised and said they would post the attachments ASAP. Over a week and not recieved them. Emailed huva no response from them. Appalling customer service. False advertising.
2026年2月18日
自発的なレビュー
Huva からの回答
We’re sorry to hear about your experience and apologise for the inconvenience caused.
When this was brought to our attention, replacement attachments were arranged to be sent out. Delivery times can occasionally vary depending on courier processing, which may have caused the delay you experienced.
We certainly do not intend to mislead customers, and we always work to resolve any issues as quickly as possible when they are reported to us. If there are still any outstanding issues with your order, please contact our support team and we will be happy to assist further.
Kind regards,
Huva Customer Support Team
Had the part I wanted and delivered it…
Had the part I wanted and delivered it on time as promised
2026年2月27日
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Best to avoid
Unfortunately I didn’t listen to the bad reviews and went ahead and ordered an item 3 x weeks ago. I’m still waiting. After unanswered phone calls. Also being told many times by email that a new delivery has been requested but never sent or arrived it is time to call a halt to this company and I’ve requested a refund 🤞🏻
2026年2月27日
Huva からの回答
We’re sorry to hear about your experience and the delay you encountered with your order.
As requested, the matter was resolved with your bank and a full refund was issued. While delays can occasionally occur due to operational or courier-related issues, we understand how frustrating this must have been at the time.
We appreciate your feedback and are continually working to improve our processes and customer communication.
Kind regards,
Huva Customer Support Team
Come finaly ,respond ok hoover,staff…
Come finaly ,respond ok hoover,staff Olivia ok ,need pay for delivery more and vat hop Woking long huva is option to fix sometink is not fix for long lasting product brand.tanks
2026年2月17日
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Avoid at all costs
Tried to purchase a shark accessory. If i could give this company a zero star i would. There customer service is literally non existent. Try and do an online chat nobody responds. I managed to find a phone number rang for 30 mins solid no answer. Sent an email took them 3 days to respond. There delivery is not what they stipulate online, so totally false advertisement im nearly 2 weeks in from date of purchase and still no delivery. I am now in the process of contacting bank for fraudulent activity. Would not ever use again nor would I recommend to anyone.
2026年2月4日
自発的なレビュー
Huva からの回答
We’re sorry to read your review and the frustration you experienced while waiting for your order.
However, according to our records the item was successfully delivered, and there was ongoing communication between yourself and our team regarding the order. We always aim to respond to customer enquiries as quickly as possible, although response times can occasionally be slightly longer during busy periods.
We certainly do not intend to mislead customers regarding delivery times and always work to resolve any issues where they arise. If you still require any assistance with your order, please feel free to contact our support team and we will be happy to help.
Kind regards,
Huva Customer Support Team
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
3 weeks no delivery, no communication
I made an order from Huva, received a confirmation email and after a week no tracking number, nothing arrived. So I sent them an email and they replied saying that my order will be sent out in the next 1-2 days with next day delivery. A week later with no delivery o send another email asking if there’s an issue or any idea of when the delivery will be. No response. I have it a couple of days and pressed for a response or refund, no response. 3 weeks after order made I told them I will be pursuing a refund through my bank. Even then no response. 2 days after I had contacted the bank I received a refund from Huva. No apologies, no explanation for the issue. Terrible service.
2026年1月21日
自発的なレビュー
Huva からの回答
We’re very sorry to hear about your experience and the delay you encountered with your order.
Unfortunately, on rare occasions operational or dispatch issues can occur which may impact delivery timelines. We understand how frustrating this must have been, particularly when you were expecting updates regarding your order.
As noted, the order was refunded in full once the issue was identified. While this situation was resolved via refund, we sincerely apologise that the level of communication you received did not meet the standard we aim to provide our customers.
Customer satisfaction is very important to us and we are continually working to improve our processes to prevent situations like this from occurring in the future.
Kind regards,
Huva Customer Support Team
Easy to find what I needed
Easy to find what I needed. Excellent price with prompt delivery as promised.
2026年2月2日
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Excellent customer service
Had a problem with a part of the Dyson vacuum I recently purchased. Contacted Huva, they sorted the problem within 24hrs
2026年2月10日
自発的なレビュー
Huva からの回答
Thank you for your kind review. We're really pleased to hear you had a positive experience with your order. Your support means a lot to our team and we truly appreciate you taking the time to share your feedback.
Kind regards,
Huva Customer Support Team
Untrustworthy scam
I had the misfortune of purchasing from this company via ebay. They sent me a "refurbished" vaccum that was a very poor condition faulty used vaccum
After chasing a few times via ebay i was ignored...eventually a man called me (i believe the owner). We had a fantastic conversation where he very kindly promised a new replacement to be sent the following day.
Over a month later it has still not arrived therefore i chased endlessley via email and was ignored..
I eventually managed to speak to a lady via the web chat who promised me it would be sent and claimed an "admin error" was the issue.
She sent me an Evri tracking link but i believe this to be a scam as days down the line Evri still havent been sent the item.
I promised this company i would not leave any bad reviews as they assured me they would resolve however given their dishonest conduct and underhand practices they have left me no other option but to take this action.
Needless to say i will also be progressing via a CCJ small claims court.
Buyers please be aware as this is an untrustworthy business
2025年12月27日
自発的なレビュー
Huva からの回答
We’re sorry to read your review and would like to clarify the situation.
Our records show that the replacement item was dispatched and successfully delivered. We always aim to resolve issues for our customers and in this case a replacement unit was arranged following your conversation with our team.
Occasionally courier tracking can take a short time to update after a label is created, which may have caused some confusion at the time. However, the replacement was sent and completed by the courier.
We take customer concerns seriously and always work to resolve problems where they arise. If you still have any questions regarding your order, please feel free to contact our support team and we will be happy to assist.
Kind regards,
Huva Customer Support Team
I honestly don’t know what possessed me…
UPDATE (February 11):
After almost a month of waiting for a package that was never even shipped, I finally received my refund today.
But they did try to remove my Trustpilot review. So they can act fast when it matters.
I honestly don’t know what possessed me to order from this… thing.
I always read reviews before buying from a company. Always. Except this one time. And of course, this is the result.
Waiting nearly a month for a package in the 21st century is quite the achievement.
Customer service here is basically a myth.
I emailed asking about my order. They replied asking me to confirm my shipping details. I did—immediately. And then… nothing. One full week of absolute silence. Truly world-class ghosting.
How businesses like this are still operating is beyond me. Calling this a “company” feels generous. Calling this “customer service” feels like science fiction.
I’m leaving this review as a warning to others. Learn from my mistake.
Shock. Confusion. Regret.
2026年1月17日
自発的なレビュー
Huva からの回答
We’re sorry to hear about your experience and appreciate you updating your review to confirm that your refund has now been received.
Unfortunately, on rare occasions delays can occur due to order verification or courier processing issues, which can impact dispatch times. We understand how frustrating this must have been and apologise for the inconvenience caused.
We’d also like to clarify that we never attempt to remove reviews simply because they are negative. Reviews are only flagged when they may breach platform guidelines, which is standard practice across many businesses.
Customer satisfaction is very important to us, and while we regret that this order did not meet expectations, we’re glad the refund has now been processed and resolved.
Kind regards,
Huva Customer Support Team
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