Hydreight Wellness レビュー 271

I used this company when I was first starting my med spa, especially since I was having a hard time finding a medical director. It definitely helped me get up and running.

The pharmacy itself is decent and shipping is usually pretty quick, but they are out of stock on a lot of the main vitamins way too often, which gets frustrating when you’re trying to keep things consistent for patients.

The platform is another issue. They have an app and a back office you can log into on your laptop, but neither is very user-friendly. There are a lot of bugs—it freezes and gets stuck often—and both my clients and I have had repeated issues using it. One of the most frustrating things is that if you log in on your phone, it will automatically log you out on your computer and vice versa.

Customer support is probably the most frustrating part. There’s no phone number, so you can’t call anyone—you have to email support every single time something goes wrong. Sometimes they respond the same day, but other times it takes 1–2 days. I’ve also had tickets closed before my issue was fully resolved or completely answered, which is really frustrating. Responses are usually very short—sometimes just one line—and the communication often feels rushed, like they’re trying to close the ticket quickly rather than fully address the problem.

The biggest downside for me is pricing. You have to mark your services up pretty high just to make a solid profit, but you also don’t want to jack your prices up too high—you want to stay within range of nearby med spas. If you price too high, you won’t get any clients. For example, I charged $400 for a Month 3 weight loss dose and only made about $250–$275, which isn’t terrible but not great considering overhead.

Their payment system is outdated—you get paid by check, and you have to print it and physically take it to the bank. No direct deposit, which is inconvenient. On top of that, you only get paid on Tuesdays and Fridays if you’ve requested a payout—you don’t get paid at the end of each day like I initially expected.

Another major thing to be aware of is the contract. It cost around $2,000–$4,000 (I can’t remember exactly) and I financed it through Klarna, so obviously there’s interest. You’re typically locked into a year, and it’s not easy to get out of it. You have to submit a cancellation request within a very specific 30-day window before your renewal date. If you submit it too early, they may push it back and mention potential legal escalation.

Overall, it’s not a bad option if you’re just starting out and need something to get going, but there are definitely limitations and frustrations you should be aware of before committing.

The platform is difficult to use. We have emailed and an actual in person conversation would have been helpful instead of constant emailing back and forth adding different people in and no one taking responsibility for piecing it all together. The platform is not user friendly and difficult to use.

Rapid replies.

My biggest issue is most of the vitamins I need are almost always out of stock. I cannot order from Olympia due to being located in Louisiana. If the medications would be readily available to order, I would have no issues.

No time delay issues. Had all the supplies needed. Ladies were very kind and compassionate. Would definitely use again.

This company is amazing for providing the service that they do. From my experience so far, the team is professional and knowledgeable. My only complaint so is that I have yet to be able to order certain nutrients... So I would like to see efforts to trouble shoot this issue as most of the businesses relying on the Hydreight platform need to order the necessary ingredients for their infusions in a timely fashion.

Felt great after my IV infusion.
Connie is professional, knowledgable and friendly

I would like to be able to speak to a customer service representative on the phone. Having to submit a ticket is frustrating and delays my ability to provide care in a timely fashion.

Tech assistance is terrible and has been for the whole 2 years I’ve been a part of Hydreight. I’m planning not to renew because of it. I’ve lost customers and had many frustrated ones due to tech issues and the lack of ability to contact someone in a timely manner. Getting an email 4 days after an appt is not exactly helpful when I have an issue during an appt. This is the only real issue with Hydreight but it is BIG.

Very user friendly and Dr. was great!

Customers report the site is confusing and difficult to navigate. Not one booking resulted from the app. Very disappointing. Additionally I ordered 3 files of vitamins and they all have an expiration date of 3 weeks from the time I received them. That was a complete waste of money.

IF YOU CANT BEAT EM’ JOIN EM’… AT DOING NOTHING AS IT JUST DOESN'T GET ANY BETTER UNLESS YOU HAVE TIME TO KEEP BEGGING FOR HELP EVERY SINGLE DAY UNTIL YOU GET THE HELP AND ANSWERS YOU NEED.

Prompt responses. Access to webinars, learning center, weekly zoom calls.

App buffers and when happened have to completely start over

Impossible to reach

Then when you do finally reach the final stage they give you canned messages that do not address the issue.

The app is frustrating and works about 70% of the time.

I have had a great experience with recruiting and business success teams. The live webinars have also been very helpful. The order in which emails were sent were very confusing, and listed resources no longer available, such as on-boarding webinars being available twice per week. It took much longer to get started, only being able to attend one webinar per week to satisfy the on-boarding checklist, as 2 of them happened at the same time and I had to wait another week to complete the main webinar scheduled for Thursdays. I am also not pleased that after a month, I still can not perform any of the IV infusion menu. I was sent all Saline, no Lactated Ringers, and 3 of the most basic ingredients listed on most all IV protocols, has been put of stock since the day I have been able to order anything. For weeks now. And did not know that signing up with Olympia Pharmacy was not just suggested, but needed. And now I may not be able to utilize them, as I don't have a brick and mortar, and the closest "approved" UPS Access Point is located over half an hour from me. Definitely not easy to get going with this company.

It could have been a good Business if the MD provider had signed a delivery order from a popular pharmacy called Anazao for CA.

For the most part, it’s great! When asking to have toradol as a service to give and not an add-on, I was emailed back saying “No, we don’t treat pain.”
I think that’s odd to say we don’t treat pain but offer it as an add-on. Ultimately, it’s still treating inflammation/pain, we’re just making them buy something more expensive in order to get the add-on.

Great company all around!