Maroc Telecom レビュー 443

The worst company in the world. Outrageous prices and terrible service. Shame on you!

Highest prices for the little shit of internet

Zirooooooo

They said you got 100 mb/s but the reality turn out to be 10 mb and sometimes 4 mb.

So they lied to costumes + the pricings is very high compared to other regions

Highest prices for the little shit of internet

Très décevant. Pour une assistance d'urgence il faut compter 25h au mieux ! Comme il n'y a aucun rdv possible vous êtes bloqués chez vous pour attendre l'appel du technicien. Une panne réparée peut se reproduire moins de 48h après et vous devez recommencer la même galère d'attente du technicien. Vraiment je ne recommande pas.

Poor service, you are robbing the people
خدمة رديئة وغالية كاتسرقو المواطن

High pricing, bad customer service. Shame on you.

Ordered an esim online, got the confirmation email but never got the esim details. Have sent multiple emails asking for the details and then for a refund. Nothing…

im a 12 year old customer i never changed provider since i know they are all the same and im here to tell that nothing chnaged in all this years the quality of internet is worst than u could immagine nothing good can be said about them its really sad u feel stuck no other options high price low quality, disgusted

Bonjour
Je suis clien fidéle de maroc telecom impossible de se connecter tout les résau sociaux ,chaque fois se briser .
Consulter solde et ma consommation recharge internet dommage !!
J’espère que le problème soit résolu.

Atenção e um verdadeiro roubo não compre esim da maroc telec nunca enviam o código qr e nem devolvem o dinheiro no balcão físico opte pela inwi e pelo cartão físico.

I had purchased an esim 5days ago, the journey since then has been unbelievably stressful.

First I didnt get my QR code. I called customer service and they advised to go to the office, I went to office they advised to call customer service, then I sent an email and got the QR code and information of an esim which currently in use by a different person.

So I went to the headoffice at Gueliz and got a very rude experience from the customer service.

Till now, I still dont have my esim or refund.

This has been the worse experience from an institution since my 6years visit to Morocco.

A disgrace for the good name of the Kingdom of Maroc. They accepted and confirmed an online order for an eSIM, charged my credit card and never sent the email with the QR code to install the eSIM.

They never answered further emails, their city client service centers refuse to help and refer you to the call center; the call center tells you they can't help and refer you back to the city offices.

A scam accompanied by a lousy and arrogant client service.

WORST THING EVER. I subscribed, paid and never get to use the service. I even contacted the client service but they didn’t respond. At first I didn’t even get the activation qr code. I asked for it via email, but then it didn’t work, and after another email they never answered me

Dear Maroc Telecom Team,

I would like to raise a formal complaint regarding my experience at the Marrakech Medina branch on [26th March 2026].

I arrived at the branch at 5:37 PM to request an eSIM. Upon arrival, the security at the door informed me that the system was down. When I asked why it was always down, he told me to check with the staff inside if they wanted to assist me.

I approached a staff member and politely asked for help with the eSIM. He refused to listen and repeatedly stated that the system was down. He also mentioned that I was late, even though the branch closes at 6:00 PM. When I explained that I needed the eSIM because I was traveling, he said there was nothing he could do.

I asked for his name, and he refused to provide it, stating it was none of my concern. The security also refused to give his name. Later, another agent called me and offered to assist me if the system came back online. I waited 10 minutes, left my ID on the desk as requested, and returned after 10 minutes. However, he still refused service, gave me back my card, and denied any assistance.

This staff member is an older man with dark skin, some white hair, and glasses. From my arrival at 5:37 PM, he was refusing service to anyone entering the branch, claiming the system was down. His behavior was unprofessional, rude, and disrespectful. He did not check my request or explain anything.

In contrast, when I visited the Maroc Telecom branch in Gueliz, the staff there were extremely professional. Although I could not get the eSIM that day, the ladies took the time to explain everything I needed to do, treated me with respect, and showed excellent customer service.

I request that you look into this matter and take appropriate measures to ensure that customers are treated respectfully and professionally at all branches.

Thank you for your attention.

Bonjour
Je suis résident à l’étranger, impossible de se connecter par application marocaine telecom ( mon espace mt).
Consulter solde et ma consommation internet dommage !!!!!
J’espère que le problème soit résolu.

Tbounnnnnn dial matkom, je paye 250 DH pour 20 mb qui ne serve a rien , ma connexion et extrêmement long
alors que elle et essentiel pour mon boulot

bordel de 25 balles alors que en Europe a ce prix la ta la fibre et le câble

je suis très mécontent, et c'est partout tout chez les autres opérateur

THE WORST! PLS JUST STAY AWAY FROM THIS CHOICE! the worst service and worst internet in Morocco

the worst telecommunication service in morocco! Days with no service! Even though all is prepaid ! Worst costumer service! Years and years of ripping people off. If you are thinking of an ISP do not use their service or lack thereof !