レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I don’t know if there is a “perfect” or “ideal” sound quality. It’s all just terrior in my opinion. But the Zen Can makes my Grado open-ear headphones sound fantastic. A lot of bass that doesn’t so... もっず芋る

5぀星のうち5の評䟡

Das Go Link Max pro finde ich sehr gut. Sehr guten Klang und man kann dazu ein symmetrisches Kabel verwenden. Die Nexis App lÀsst allerdings zum WÃŒnschen ÃŒbrig. Sie funktioniert nicht wirklich. Si... もっず芋る

5぀星のうち5の評䟡

ZENDAC v3 As listening hours pass I notice better tonal depth of instruments. The detail is better and the harsh glassy high frequencies of DAC V2 are now smooth and rich. Symbol hits and Saxoph... もっず芋る

5぀星のうち3の評䟡

Definitely not worth the cost, bad audio compared to AirPods. Was sent wrong item and took a couple weeks to get correct item. I ordered off of the IFI Shopify shop, would not do that again it m... もっず芋る

䌁業情報

  1. 家庭甚オヌディオ機噚店

圓該䌁業による蚘述

We’re iFi audio, an award-winning audio tech company with one aim – to improve your music enjoyment with high-octane products that take your breath away.


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4.3

優良

TrustScore 5段階評䟡の4.5

266件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 70に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.3

すべおのレビュヌ

(266)

過去12か月のレビュヌ数: 67ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Exceptional support from Jon C and the EU Service Centre team

I've been an iFi customer for years, owning multiple iFi products and a ZEN Stream, and this experience reminded me exactly why I stay within the iFi ecosystem.

My ZEN Stream suffered a sudden complete hardware failure — dead board, no signs of life. From the first ticket, Jon C in technical support was outstanding: clear, responsive, honest, and genuinely helpful throughout the entire process. He guided me through diagnostics, explained the repair options transparently, waived the service charge as a goodwill gesture, and kept me informed at every step.

The EU Service Centre in Arnhem (Netherlands) was equally impressive — fast turnaround on the PCB replacement, new Volumio 3 firmware with Qobuz Connect installed, and the unit shipped back within days of receiving payment.

The whole process — from opening the ticket to having a repaired, updated unit back in Sofia, Bulgaria — was smooth, professional, and fair. Special mention to Jon C for being a genuinely excellent support agent: patient, knowledgeable, and human.

This is how after-sales support should work. Well done iFi.

2026幎3月16日
自発的なレビュヌ
5぀星のうち4の評䟡

The product is excellent quality

The product is excellent quality; however, I had to ask repeatedly for guidance as to which product matched my needs. That is why the rating is less one star.

The problem is a weakness in communications. Not all of your customers are up to date with the latest electronic storage and transmission of music.

2026幎2月12日
5぀星のうち1の評䟡

Support Seite unbrauchbar defekt

Support Seite unbrauchbar defekt. Keine Texteingabe möglich. Seit 10 Tagen ist das so. Sehr Àrgerlich und schwache Leistung!

2026幎2月20日
自発的なレビュヌ
iFi audio ロゎ

iFi audio からの回答

Hi there,

We’re really sorry to hear about your experience – that’s certainly not the level of service we aim to provide, and we understand how frustrating this must be.

If the support page isn’t working for you, please contact us directly at support@ifi-audio.com. While we normally handle enquiries through our support form, we’ll be more than happy to assist you via email to make sure your issue is resolved as quickly as possible.

Best
Nath

5぀星のうち5の評䟡

ifi forever

The elektronica ifi sells smalls the gap from premium high cost audio material to lower cost needed material for music lovers. I owe two DAC's from ifi and am satisfied with the build quality and performance, the difference is huge for a fair price. Thank you ifi

2026幎1月16日
5぀星のうち2の評䟡

Ottimo hardware, ma firmware Bluetooth inaccettabile

⭐ RECENSIONE TECNICA iFi ZEN Blue 3 (TX mode)
Valutazione: ★★☆☆☆
Prezzo di listino: 320 €

PREMESSA
La presentazione ufficiale descrive lo ZEN Blue 3 come “la nuova frontiera dell’audio Bluetooth”,
con supporto aptX Lossless, chip Qualcomm QCC518x, DAC ESS Sabre e un’esperienza
“senza compromessi” (fonte: Hifight).
In effetti, l’hardware Ú di livello elevato e la qualità sonora Ú molto buona.
Tuttavia, l’esperienza Bluetooth reale Ú lontana da quanto promesso e presenta limiti strutturali
che incidono pesantemente sull’uso quotidiano.

1. COMPORTAMENTO BLUETOOTH IMPREVEDIBILE
In modalità TX, se acceso prima delle cuffie, il dispositivo entra rapidamente in pairing e
tenta di collegarsi a QUALSIASI dispositivo Bluetooth nelle vicinanze:
TV, soundbar, smartphone, tablet, ecc.
In un ambiente moderno con molti dispositivi BT, questo comportamento Ú ingestibile.
Non esiste alcuna logica di priorità o riconnessione intelligente.

2. NESSUNA GESTIONE DEI DISPOSITIVI.
Nonostante il chip Qualcomm supporti funzioni avanzate, lo ZEN Blue 3 non offre:
- whitelist
- blacklist
- limite a un solo dispositivo
- memoria per dispositivo
- pairing manuale affidabile
- app di gestione
- controllo avanzato del comportamento BT

Per un prodotto da 320 €, questa mancanza Ú significativa.
Il firmware si comporta come quello di un trasmettitore economico.

3. NON RICORDA CODEC E VOLUME
Il dispositivo non memorizza il codec utilizzato per ogni cuffia.
È possibile passare da LDAC a SBC senza motivo apparente.
Inoltre, non conserva il volume impostato: ogni sessione richiede regolazioni manuali.
Questo contrasta con l’immagine di “nuovo standard” descritta nella presentazione commerciale.

4. RITUALI DI ACCENSIONE NECESSARI
Per evitare connessioni indesiderate, Ú necessario seguire un ordine preciso:
1) accendere prima le cuffie
2) accendere lo ZEN dopo
3) attendere il collegamento
4) regolare il volume
5) spegnere prima lo ZEN
6) poi le cuffie

Se si sbaglia l’ordine, il dispositivo entra in pairing e si collega a dispositivi non desiderati.
Questo non Ú un comportamento accettabile per un prodotto premium.

5. SOLUZIONI UFFICIALI ASSENTI
Nel thread ufficiale su Reddit, l’unico suggerimento fornito Ú di usare la modalità DAC
per “disattivare” il Bluetooth quando non serve.
Non Ú una soluzione, ma un workaround che non risolve il problema alla radice.

6. CONFRONTO CON DISPOSITIVI PIÙ ECONOMICI
Trasmettitori Bluetooth da 30–40 € (es. Creative BT-W5) offrono:
- pairing controllato
- memoria codec
- comportamento prevedibile
- nessun pairing selvaggio
- maggiore stabilità in ambienti BT affollati

Lo ZEN Blue 3 suona meglio, ma come esperienza d’uso Ú inferiore a prodotti che costano un terzo.

CONCLUSIONE
Lo ZEN Blue 3 ha un hardware eccellente e una qualità audio molto buona,
ma il firmware Bluetooth Ú immaturo e non all’altezza del prezzo.
La presentazione commerciale parla di “nuovo standard” e “senza compromessi”,
ma nell’uso reale emergono limiti importanti:
pairing incontrollato, assenza di gestione dispositivi, mancanza di memoria codec e
volume, comportamento imprevedibile.

Per 320 €, ci si aspetta un’esperienza Bluetooth moderna, stabile e controllabile.
Così com’Ú, lo consiglio solo a chi lo usa come DAC o in modalità RX.
Come trasmettitore Bluetooth, non soddisfa le aspettative di un prodotto premium.
Ed in iFi, dal luglio 2024 ad oggi (2026), nessuno sembra preoccuparsene.

2026幎1月27日
自発的なレビュヌ
5぀星のうち1の評䟡

I paid with paypal - but they say no money arrivedhe money

I sent them a power supply to repair - they sent me a paypal-link for paying , which I did and now they sent me a reminder that they haven't received no money...
Of course I can prove I HAVE sent the money by paypal because paypal keeps track of the operation, so it's a very poor attemp of costumer deception I'd say. SO I think it's is an untrustworthy enterprise - and now I have doubts about their products, too

2026幎1月15日
自発的なレビュヌ
iFi audio ロゎ

iFi audio からの回答

Hi there,

Thank you for bringing this to our attention — we’re sorry for the frustration and loss of trust this situation has caused.

Please be assured this was not an attempt to mislead you. Occasionally, PayPal payments can be delayed, held, or appear under a different transaction reference, which can cause a temporary mismatch on our side.

Please contact our support team at https://support.ifi-audio.com/ or reply to any existing ticket with your PayPal transaction ID or proof of payment, and we’ll look into this promptly and resolve it as quickly as possible.

5぀星のうち5の評䟡

This product is exceptional and offers


This product is exceptional and offers great value for the money. With their go link DAC, you can explore a new depth of layers in the music you love!

2026幎1月10日
自発的なレビュヌ
iFi audio ロゎ

iFi audio からの回答

Thank you very much for the kind words, Jenny — we’re really pleased to hear you’re enjoying the GO link DAC.

It’s great to know it’s helped you uncover more depth and detail in the music you love. We designed it to be a simple but meaningful upgrade, so feedback like this genuinely means a lot to us. Thanks again for taking the time to share your experience!

5぀星のうち3の評䟡

I made a simple purchase before which I


I made a simple purchase before which I contacted your support to clarify the exact specification of what I needed. Your support staff were skilled and very helpful and my purchase, which was part of a gift was a success. I posted positively about the support I received. BUT: your system has continued to pester me with endless and pointless questions even though it is clear that the issue is done and dusted. If it were a person rather than a piece of software I would report it for stalking. Long story short: please just Go Away! Any more contact from you which is not initiated by me will result in a zero star score. Or maybe it’s just Trustpilot who I will block right now!

2025幎12月8日
iFi audio ロゎ

iFi audio からの回答

Hi there,

Thank you again for your kind words about our support team — we’re pleased to hear they were able to help and that your purchase was a success.

We’re sorry for the frustration caused by the follow-up messages. We’ve removed your details from our marketing email list, so you won’t receive any further marketing communications from us.

Just to clarify, we don’t have control over Trustpilot’s own automated emails or notifications. If you’re receiving messages from Trustpilot directly, these would need to be managed through your Trustpilot account settings.

Thank you for raising this with us, and we appreciate your earlier positive feedback.

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