I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... もっと見る
企業が回答しました
The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... もっと見る
企業が回答しました
All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the war... もっと見る
企業が回答しました
企業情報
当該企業による記述
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
連絡先
4 Abbey Wood Road, ME19 4AB, Kent, 英国
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
優良
273件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
imist
Sam and Jack, the engineers were very professional, tidy and polite. I would have given a 5 star review but the schematics were diffficult to understand and explanations could have been clearer.
Q2316177
Sam and Jack
2024年3月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Martin,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you had a good experience with our engineers, Sam and Jack and that they were professional and polite. I'll be sure to pass your positive feedback on to the team.
I'm sorry to hear that you found our schematics difficult to understand. We carry out regular reviews of our documentation and will include your feedback in our review, as we are constantly looking to improve.
-iMist
Had a system installed today by Rhys…
Had a system installed today by Rhys and his colleague, in Glasgow, the service was first class, impressed by their work, timely and completed in jig time, let’s hope the system is never required, but I must admit it has given me another level of comfort knowing my property is protected by iMIST, thanks Rhys and co.
Q 2417563
2024年3月5日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Noel,
Thanks for taking the time to leave us a review.
It's great to hear that Rhys and Lewis provided you with first-class service, and impressed you with their work. I'm pleased to hear you can rest comfortably knowing that you and your property are protected. I'll be sure to pass your wonderful feedback on to Rhys, Lewis, and the team.
-iMist Team
Big improvement
Having not had a great experience previously with I mist, the team I dealt with this time were efficient and Cammy the service engineer was excellent. He noted the state our ceiling was left in from installation and passed that on to head office who are now hopefully arranging for it to be fixed.
2024年2月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Moira,
Thanks for taking the time to leave us a review.
I'm sorry to hear that your first experience with us wasn't great, but I'm pleased that Cammy was able to turn this into a positive experience with you.
I'll be sure to pass your kind words on to the team and also ensure they are aware of the damage to your ceiling.
-iMist Team
Positive iMist Experience
Overall experience with iMist has been positive.
Installation, servicing and quality of product is very good.
This years service was no different. Matt was excellent - professional, prompt and friendly.
Getting service arranged was simple and convenient.
Q17-0979
2024年2月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your overall experience with us has been positive and that Matt was professional, prompt, and friendly.
I'll be sure to pass your kind feedback on to the servicing team..
-iMist
IMist Service Engineer - Matt
Service Engineer Matt called to do annual service on full IMist system and was excellent, very professional and knowledgeable. He was able to answer all questions and was a great help. He was very courteous and polite.
Project reference number: Q22-11652
2024年2月23日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Bernard,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you had such an excellent experience with Matt, our servicing engineer, who was professional and knowledgeable.
I'll be sure to pass your feedback on to the team.
- iMist Team
Professional Engineers
Engineers phoned in advance to give us 30min notice and we when they were in the house they were professional and friendly. Service carried out quickly and with no issues at all.
S2213089 engineers name: Peter
2024年2月21日
自発的なレビュー
iMist Fire Suppression からの回答
Hi J Strachan,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Peter and his colleague phoned you ahead of their visit and that they were friendly and professional, carrying out your service quickly with no issues.
I'll be sure to pass your kind feedback on.
-iMist Team
Matt was friendly and professional
Matt was friendly and professional. Took the trouble to answer all our questions with patience and good humour. I have no hesitation in recommending him and iMist.
Q219508
2024年2月21日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mary,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt was friendly, patient and able to answer your questions with good humour during your appointment with us.
I'll be sure to pass your kind words and lovely recommendation on to the team.
-iMist Team
Ref Q19-5059
Ref Q19-5059.
Services are not cheap but it was done very efficiently by Brad.
2024年2月16日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Brian,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your service was completed efficiently by Brad.
-iMist Team
The engineer was very helpful
2024年2月19日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Stephen,
Thank you for taking the time to leave us a review.
I'm so pleased to hear the engineer was helpful during your appointment.
- iMist Team
First service by iMist
We had our service with Matt on Feb 1. He was puctual and professional. He clearly explained to us what we needed to know since it was our first time having fire suppression system at our house. (Q208051)
2024年2月1日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Maggie,
Thanks for taking the time to leave us a review.
I'm so pleased that Matt was punctual and professional during your servicing appointment and clearly explained the system to you.
I'll be sure to pass your kind feedback on.
-iMist Team
Peter and Co.
Peter and his apprentice (i’m so sorry i’ve forgotten your name!) were out to us today to help move our imist system. The two of them were really nice and very professional. They were very friendly and both were so good around my toddler who was nosey and wanted to see what was going on. Thank you both again.
2024年2月8日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Aimee,
Thank you for taking the time to leave us a review.
I'm so pleased to hear Peter and his colleague were nice and professional during your appointment today, as well as being friendly with your toddler. I'll be sure to pass your lovely feedback on to them.
-iMist Team
Matt arrived early which was perfect…
Matt arrived early which was perfect for us and completed in good time. A very affable chap and a credit to iMist.
2024年2月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Martin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt arrived at your appointment early and completed the job in good time. Your feedback is valued, and I will be sure to pass your message on to the team.
Thanks again.
-iMist Team
Imist Service
Ryan and his colleague recently serviced our residential imist system. They were on time, rang ahead to advise of arrival time, were polite, took their shoes off upstairs and were generally very pleasant. The service was swift and Ryan explained his findings before leaving.
2024年1月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Deborah,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you had such a pleasant experience with Ryan and his colleague during your servicing appointment.
We really appreciate your feedback, and I'll be sure to pass it on to the team.
-iMist Team
Great service
Matt the engineer was very polite and helpful when he came to do our Imist service. Q207991
2024年2月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Emma,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Matt was polite and helpful during your servicing appointment.
-iMist Team
iMist Fire Suppression からの回答
Hi Clive,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our enigneers were on time and efficient.
-iMist Team
Q17-1553 Service Engineer: Matt
As always, the annual service was timely (well within the designated 2 hour time slot) and efficient. Matt phoned half an hour before arrival to let me know he was on his way. On arrival, Matt was very polite and friendly. Upon completion of the service, Matt left everything clean and tidy.
2024年2月2日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Deborah,
Thanks for taking the time to leave us a review.
I'm so pelased to hear that your annual service with Matt was completed in a timely manner, and that he was polite and friendly, leaving your home clean and tidy.
I'll be sure to pass your kind feedback on to Matt, and the team.
-iMist Team
Efficient and professional
Efficient and professional. They let me know 15 minutes before they were going to arrive.
2211973 Matt
2024年1月31日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Penny,
Thanks for taking the time to leave us a review.
I'm so pleased that Matt was efficient and professional and called you prior to your arrival.
I'll be sure to pass on your great feedback.
-iMist Team
Annual service iMist
Moved into a new house around a year ago with an iMist fire suppression system.
First service today. Matt the service engineer was polite and efficient.
(q183609)
2024年1月30日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Martin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that the first service of your iMist system went well, and that Matt was polite and efficient.
-iMist Team
iMist CPD event
Eddie gave a superb presentation on iMist and its place in construction. I strongly recommend seeing it.
2024年1月19日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Daniel,
Thanks for taking the time to leave us a review.
I'm glad to hear that Eddie delivered a superb presentation on the iMist system and it's place in construction. We really appreciate your recommendation, and hope to see you again soon.
-iMist Team
Easy to work with.
Clear easy communication to set up appointment. Matt called when he was on his way and arrived on time. Did the service - all good. Definitley recommend. Job no: Q002668-2024
2024年1月12日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Hanembra,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you had clear and easy communication in setting up your servicing appointment. I'm also pleased that Matt was arrived on time, and completed your service.
-iMist Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。