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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger gree... もっず芋る

5぀星のうち5の評䟡

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... もっず芋る

5぀星のうち5の評䟡

It was a pleasure to order from Innovato Design. Their range is great and they have every ring in so many size options that you can always find the right fit. Even more impressive is their after... もっず芋る

䌁業情報

  1. 宝石店
  2. 衣料品店

圓該䌁業による蚘述

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


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4.0

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TrustScore 5段階評䟡の4

335件のレビュヌ

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5぀星のうち5の評䟡

Inconvenient, yet Excellent experience

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed company policy and reached out via email to start the return process. I am extremely content with the ease of communication and customer service I received. The process was seamless. I was offered options on how I would like to proceed with my return/exchange. Over all I had a great experience and was treated as a person, not just an order. Great Customer Service is hard to find these days, and that is exactly what I received. 5 stars!

2026幎4月28日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Cody

Thank you for your kind words and support! It means a lot to our small business. We’re so glad you’re happy with your order and hope to see you again in the future!

Warm Regards,
Anelia

5぀星のうち1の評䟡

I order a ring from this company and


I order a ring from this company and they sent the wrong one. I contacted them and they sent the wrong one again. I have two rings that are not what I ordered nor will I wear. Don't waste your money with this company.

2026幎3月20日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hello Grady,

We’re truly sorry for your experience and completely understand your frustration.
We previously reached out to you directly through our support system to resolve the issue, as it appears there may be a warehouse problem with this specific ring model, but we have not yet received a reply.
We would still very much like the opportunity to make this right for you. We can offer either a full refund or the option to choose a different ring, which we will personally verify before shipping.

Please contact us through our support email so we can resolve this properly for you as quickly as possible.

Regards,
Anelia

5぀星のうち4の評䟡

Product is very nice

Product is very nice, and was priced well.

Shipping did take longer than expected.

2026幎4月6日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Mark

Thank you for your feedback! We’re very happy to hear that you liked the product and found it well priced. We also appreciate your patience regarding the shipping time and truly value your support and understanding.

5぀星のうち5の評䟡

Quick international shipping

Quick international shipping, nice product exactly as displayed, accurate sizing

2026幎3月23日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Jason

We’re very happy to hear that the product met your expectations and that the sizing and shipping experience were smooth. We truly appreciate your support and thank you for taking the time to share your experience with us!

5぀星のうち2の評䟡

I recently ordered a Masonic Ring as


I recently ordered a Masonic Ring as shown in the advertisement but what I received was different from what I ordered as shown in the ad :-( :-/ :-/

2026幎3月25日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Ricardo

We’re sorry to hear that you are not satisfied with your order. However, we were unable to find any prior communication from you in our support system regarding this issue.

If there has been a mistake or you received the wrong item, we will of course help resolve the situation. Please contact us directly at service@innovatodesign.com with your order number and clear photos of the item you received so we can investigate and assist you as quickly as possible.

We are always happy to help, but we need customers to contact us directly first so we can resolve any issues.

Best Regards,
Anelia

5぀星のうち1の評䟡

Description details lie.

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger green underneath. The description said stainless steel but clearly they lied because stainless steel does not turn a finger green. We did not find out the rings done it sooner because they was delivered February 3, 2026 but she got it as a Valentines Day gift and wore them for 2 hours and her finger was green underneath.

2026幎2月3日
自発的なレビュヌ
5぀星のうち1の評䟡

The lengthy time for delivery is HORRIBLE!!

The lengthy time for delivery is HORRIBLE! I ordered my product on Dec 11th 2025 and STILL haven't received it. This is my fault because I did see that a standard delivery is 7 to 14 business days PLUS an additional 5 business days for processing!!?? So I'm waiting a minimum of 19 business days waiting until damn near January 10 before i can expect my purchase?? Unless you have forever to wait for your product, I wouldn't recommend ordering from this site. I for sure will never be duped by this site again! SMDH

2025幎12月28日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Slim Boyd!

Thank you for your feedback. We completely understand how frustrating waiting can be. Delivery delays over the holiday period are unusual and not our standard practice.

If you need help tracking your order or have any questions, our support team is always happy to assist.

Kind regards
Anelia
Innovato Support Team

5぀星のうち4の評䟡

After being sent the wrong products

After being sent the wrong products, their customer service were very helpful. The products we ordered were no longer available but we were offered free replacements from their new range. The replacements turned up swiftly and I am very happy with them.

2025幎12月11日
自発的なレビュヌ
5぀星のうち1の評䟡

I paid for wedding band set and got


I paid for wedding band set and got stuck with a bs silver ring I want my $ or my rings I ordered immediately or both. I will never order from them again and I want rings I picked

2025幎11月22日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hello Rebecca

We’re truly sorry that you received the wrong ring set — this was an unexpected warehouse error, and we completely understand how disappointing this must be.

We have already provided a prepaid return label, so you can send the incorrect rings back to us at no cost. As soon as the return is on the way, we will immediately ship the correct wedding band set you originally ordered.

If this solution doesn’t fully satisfy you, please feel free to contact us directly — we will do our best to speed up the process even further and resolve everything to your full satisfaction.

Thank you for giving us the chance to fix this.

Warm Regards,
Anelia

5぀星のうち1の評䟡

I ordered a hat from innovato design

I ordered a hat from innovato design. When it arrived, I decided it was of very poor quality for the price I paid for it. They refused to pay for return shipping.

2025幎7月8日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hi Leonard,

We're sorry to hear that the item did not meet your expectations. At Innovato Design, we aim to provide quality products and a positive shopping experience for all our customers.

Please note that, as stated in our return policy, return shipping costs are the responsibility of the buyer and are non-refundable. That said, we did offer you a partial refund as a gesture of goodwill, even though the item was delivered as described.

We appreciate your feedback and will continue to use it to improve both our products and services.

Best regards,
Anelia
Innovato Design Team

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