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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Inconvenient, yet Excellent experience! I ordered a necklace as a gift that had personal meaning for a dear friend. When the necklace arrived, it was in a completely different color scheme. I followed... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I ordered a wedding set for my fiancee that stated it was stainless steel. We received the rings and as she wore them it turned her finger green. We have videos of her wearing them and her finger gree... もっず芋る

5぀星のうち5の評䟡

Delivery took some time. However the team were absolutely helpful in replying to my questions. I did end up getting wrong size. However they did a great job in sending me another one. Just shipping fe... もっず芋る

5぀星のうち5の評䟡

It was a pleasure to order from Innovato Design. Their range is great and they have every ring in so many size options that you can always find the right fit. Even more impressive is their after... もっず芋る

䌁業情報

  1. 宝石店
  2. 衣料品店

圓該䌁業による蚘述

Innovato Design (formerly Dierro) offers innovative jewelry, rings, pendants and glow in the dark necklaces.


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4.0

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TrustScore 5段階評䟡の4

335件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Mechanical gear ring

I bought a mechanical gear ring in blue. Very sturdy material, very well made, no faults or issues with it. Unfortunately it was a size too small for the recipient but the customer service team were so helpful with the options theybgave me for returning it or buy another with 50%off which I did as it was easier that way for me. Customer service answer you very quickly and very helpful and professional service. I will definitely be making further purchases in the future they are a brilliant company.

2023幎10月20日
自発的なレビュヌ
5぀星のうち2の評䟡

The shipping got cancelled while my


The shipping got cancelled while my order was supposed to be for an anniversary gift, and I was told it would be refunded and it is still yet to he refunded.

2023幎10月20日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hello dear customer,

We want to assure you that we have taken your concerns seriously and have taken immediate action to resolve the issue. Following a thorough review of your case, a refund for your order was processed on October 22nd. To provide additional evidence of the refund, I have sent a screenshot via email illustrating the refund processed to your original payment method. Kindly review the attachment in the email for your reference. If you haven't received the refund yet, we recommend reaching out to your bank provider for further assistance.
Should you have any more questions or require additional support, please feel free to reach out to us at service@innovatodesign.com.

5぀星のうち5の評䟡

I ordered a set of rings and they


I ordered a set of rings and they turned out to be of bigger sizes. I contact the company for exchange, but instead they were replaced without an extra charge. Only paid for the shipping. That was absolutely great service. The rings are beautiful and I love them.

2023幎8月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Follow-up To Identity Theft

08-21-2023: Follow-up—I HAD MY PHONE CHECKED TODAY BY MY PHONE PROVIDER’S TECHNOLOGY SUPPORT SPECIALIST. That is how I know that my phone is virus free and that
it has not been hacked. I’m dealing with just plain credit card number thieves from somewhere.

I have seen photos of the Innovato Designs product; it appears to be very pretty and the gift recipient is very happy with it. I have not shared the subsequent financial problems that have been caused to me as a result of purchasing this lovely gift. It would cause her to dislike it and I don’t want that to happen.
I have been unsuccessful in attempts to contact Shopify.
The Credit Card Account in question has been closed.
All I know for certain is that the credit card information I used for this purchase was somehow stolen
and used to fraudulently purchase tools and building materials from multiple businesses across the USA.

Re: Vermont. That is on me. I stopped reading the Company address after the letters VT.
I have no issues with Bulgaria.

As far as I am concerned this is a closed situation. I have done all I can do.

Respectfully,

2023幎8月16日
自発的なレビュヌ
Innovato Design ロゎ

Innovato Design からの回答

Hello Jeraldine,
After all, we cannot convince you of anything when you already made your mind about the situation. In fact, we feel sorry that you think such things about our company as we ALWAYS tried to help and consult you about the situation. It's pitty because we will move on on this case, but if you don't find the exact reason of your problem it may happen again.

Anyways, we wish you all best.

We will just once again repeat that out of 50 000+ orders processed for the last 5 years this is the first time a customer claims something like this.

Here is the entire story copied once again here just to make sure our future customers have all the info about this case:
Hello Jeraldine,
I would like to explain the situation again.

The customer probably got a virus that stole her CC data. If the customer got a virus, even if she used the Credit Card Details ONE TIME on ANY Site, here data can be stolen. Innovato Design have nothing to do with that and we don't blame Shopify (The platfrom we use for our store). We simply explained that Shopify is PCI Complient and handles the checkout experiance. Our business does not have access to any credit card data. Even we wanted, we simply CANNOT see customer's credit card data. We can only see the last 4 digits which is not enought for what the customer claims.

Here a topic in the official forum of Shopify where Shopify's representative answers clearly to a similar situation:
https://community.shopify.com/c/shopify-discussions/can-a-shopify-store-access-customer-credit-card-information/td-p/833303

Also, you should ask yourself what kind of company will steal your credit card data, but still ships the product ordered from their store.

We also don't claim that we are based in Vermont, I don't even know how the customer come to this conclusion as we list our address and country at our contact page: https://innovatodesign.com/pages/contacts
Even here in TrustPilot we list our country as Bulgaria, European Union.

Why we think the customer got infected by a Virus?
On 16 July she wrote to us forwarding a spam email with a link inside and asked if that is us or a scam.

Our team didn't recognized the email and advised the customer NOT to open the link.

Here is a screenshot, I will only hide the cusomer email as this is personal information: https://filedn.com/lpUlIVaUX6Dy0PAiShXn15b/jeraldine.jpg

A month later the customer contacted us with the claim that we stole her Credit Card data.

Here is the exactly what we replied:

Hello Jeraldine,
I'm sorry for what happened to your credit card, but I assure you. We don't have anything to do with it.
In fact, our team warned you NOT to open spam messages when you reached us to ask if such email comes from us. I'm attaching screenshot as a proof.
Such spam emails come from various hackers and spammers and we all receive them, even at our support email we have such emails.

You should never open and click on such emails when you cannot verify the source of them.

As for the security of the data we process.
Innovato Design uses Shopify as a platform for our store. WE DO NOT have access to ANY credit card data as this is handled by Shopify's secure checkout.

WE CAN ONLY see the last 4 digits of a card which is not even close to enough to expose your credit card data or make a transaction.
You can read more about Shopify's secure processing here:https://help.shopify.com/en/manual/checkout-settings
https://www.shopify.com/security/pci-compliant
---------------------------------------------------------
We still STRONGLY advice the customer to have her device checked by a local tech expert to clear it from any potentioal malicious software as if this is not resolved, it may happen to her again, no matter which site she orders from.

Best regards,
Deso

5぀星のうち5の評䟡

Great company

Great company! I've ordered from them twice. The second time I received the wrong product, but they replied immediately and sent me the right product straight away! No problems at all. They strive to take care of their customers on so many levels. Thank you, thank you!

2023幎8月4日
自発的なレビュヌ
5぀星のうち5の評䟡

The his and her wedding ring set that I


The his and her wedding ring set that I recently purchased exceeded all my expectations. The rings are exquisitely crafted and have a luxurious feel to them. They fit perfectly and are comfortable to wear all day long. The attention to detail and the stunning design is truly remarkable. The set comes in a beautiful box and makes for a perfect gift for a wedding or anniversary. Overall, I am extremely satisfied with my purchase and would highly recommend this his and her wedding ring set to anyone looking for a stunning and high-quality set of wedding rings.

2023幎4月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Fantastic!

Absolutely love the selection of accessories they have!
I am certain everyone is bound to find something they like here. The website is also well designed and easy to navigate, order and get your selection to you in no time. Extremely satisfied with the quality of the ring I ordered!

2023幎3月23日
自発的なレビュヌ

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