Inspire Education レビュー 

Inspire Education からの回答

2022年4月25日

Hi Marcie,

Thank you for your kind words. We're always glad to hear about our students' learning experiences. Yours is a beautiful one, indeed. We understand your trepidation, especially in a new environment. However, we're glad you quickly gained the confidence to take on all the challenges in your study journey.

You didn't hesitate to reach out to our trainers when you needed the support. It is truly exciting to hear your thoughts on your interactions with our team. And here you are, already planning to take your diploma after completing your course.

Congratulations, Marcie! We'll always be here for you, especially now that you have a new study goal in mind.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月25日

Hi Immaculata,

Thank you for the heartwarming review! We understand that fear when you're about to take on something new and unfamiliar. And we're proud of you for going through with it anyway, despite your initial fear.

Our trainers were there only to support you whenever you needed them. And we'll be sharing your sentiments with them, no worries. But you put in all the work yourself. And you did it!

Congratulations on completing your course! We wish you all the best. You deserve it.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月25日

Hi Deepali,

Thank you for the awesome 5-star rating! We're immensely happy that you received all the support you ever needed. It seems like you had a smooth sailing learning journey with us.

Congratulations on completing your course! And we wish you all the best in your future undertakings.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月24日

Hi Recheal,

Thank you very much for your kind and beautifully-written review. It's such a heartwarming read. We're extremely happy that you had a great time interacting with our trainers, especially during classes. And it's great to hear that our student support team gave you all the help you needed.

Just like we value you, we're equally touched that you value us. So we're glad that our feelings came across well. Congratulations on completing the course, Recheal! And we wish you all the best in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月25日

Hi Craig,

Thank you for taking the time to share your feedback with us.

This comes as a surprise to us as Training and Assessment certainly is our flagship course and the course, we get most consistent positive feedback in. Clearly this has not been your personal experience.

Please know that assessment within competency-based approaches to learning, is criterion referenced. This means it identifies an individual’s achievements of defined outcomes, rather than relating their performance to that of other learners or trainees. In a competency-based training and assessment, percentile marking (30%, 50%, etc.) is not used. Students are required to demonstrate full competency in all elements of the unit they are undertaking.

We are also incredibly surprised by your comments on the marking time frame, so I had a look into your account. I can see that most of your assessments were marked within 1-2 weeks which is within the standard marking time frame of 6 weeks as published in our website and clearly stated in the student handbook. Extended marking time frame is not our normal standards in operation, and we do send notification in those very rare events.

We sincerely appreciate your insight about the course you have undertaken. We are glad to be part of your study journey, congratulations in completing the course and all the best on your future endeavors.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月21日

Hi Judi,

I am sorry to hear you are frustrated with the qualification you have undertaken.
Please know that with the TAE upgrade course, the 3 months duration is based on nominal hours as endorsed and developed by industry experts in conjunction with the VET industry. As a training organization we do not develop training packages; we instead have to adhere to any changes to scope and industry as mandated to us.

We do understand that each student journey is unique. We are glad to hear that despite the challenges you have encountered, you were able to get through this course.

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月18日

Hi Dilini,

Thank you for taking the time to write this review.

Please know that the course content of the qualification you have undertaken was carefully planned learning interactions. These interactions are closely tied to our training objectives, what students should know, do, or believe after completing the course assessments, activities and requirements. We also do validation activities to make sure the quality of our resources is at par with the standards.

On the other hand, we are happy to hear that you appreciate and value our coordinators.

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月18日

Hi Student,

Thank you for taking the time to leave us your feedback. Though we're sad that this type of miscommunication happened, we're glad to hear that you continued to reach out and that our student services team managed to provide what you needed at the time.

Thank you for thinking well of our student support team. We will relay your sentiments to them without fail. Finally, we want to extend our congratulations to you on completing your course. And we wish you all the best in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月18日

Hi Joyce,

Thank you so much for your kind words and praise. We're glad you're one satisfied customer. We will relay your thanks to the rest of our team. They will be giddy with happiness for sure.

Congratulations on completing your course with us, Joyce! And of course, we're looking forward to having you back.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月18日

Hi Melissa,

Thank you for the review. We're glad that our trainers have proven to be helpful to you and that assessments have been going smoothly. Thank you for your feedback regarding our materials as well.

Congratulations on completing your Work, Health and Safety course, Melissa! And we're sure you'll do just as well in your Training and Assessment course.

But should you need support, please don't hesitate to reach us at feedback@inspireeducation.net.au. It would be our pleasure to assist you.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月18日

Hi Tarit,

Thank you for the recommendation and support! Recommending us to others communicates your trust in us as a training organisation, and we couldn't be prouder. Thank you as well for complimenting our trainers. We'll make sure to let them know what you think of them.

Congratulations on completing the course, Tarit! Please know that we'll always be here for you. And we wish you all the best in your future undertakings.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Sean,

Thank you for taking the time to write about your experience and I am sorry to hear about your frustration.

We are a little shock that you find the course materials, resources, and assessments confusing. All our course resources and materials go through rigorous internal validation to ensure we are meeting the requirements of the qualification you are undertaking. We have full confidence that our workbooks undoubtedly meet the requirements of the industry due to their extensive nature.

We regret that the online study pathway did not meet your expectations. We do understand that each student journey is unique. While we do have entry level students who find the course easy, there will be some who might meet more challenges than the rest. Rest assured that this is a normal student process, and the trainers are there for support and guidance.

We are glad to hear that despite the challenges you have encountered, you were able to get through the Cert IV in Business Administration course. We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Andrew,

Thank you for your review! We're glad to learn that you enjoyed your interactions with your trainers and the online classes.

We're truly sorry to hear about the damage to your certificate due to the bad weather while in transit. Upon the student's request, we package the certificates in a clear bag. The usual standard is the envelope. But we can offer you a replacement copy of the damaged certificate if you would like?

Please send us an email at feedback@inspireeducation.net.au with a photo of the damaged certificate attached. It would be our pleasure to assist you.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Swetha,

Thank you so much for your kind words! Your appreciation of the team truly touches us. We're glad that you received all the support you need from our trainers and our student services. We will convey your words of appreciation to them. It will surely send them to the moon.

Finally, congratulations on completing your Certificate III in Early Childhood Education and Care. Congratulations on securing your new job - and right after finishing the course, too! Best of luck in your career, Swetha!

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Micheal,

Thank you for taking the time out of your day to leave us your review. Thank you for sharing your impressions of our trainers and the use of Hub messaging. And once more, thank you for recommending us to others. We appreciate your show of support so much.

It saddens us that you've had to go through difficult moments in booking trainer phone calls as you progress in your study journey. But we're happy that you made it past all these obstacles.

Sincerely, congratulations on completing your Certificate IV in Training and Assessment, Micheal! And we wish you all the best in your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Visha,

Thank you for taking some time reaching out to us. I do see that you had concerns with your studies, and we like to offer some clarity on the matter.

The course content of the qualification you have undertaken was carefully planned learning interactions. These interactions are closely tied to our training objectives, what students should know, do, or believe after completing the course assessments, activities and requirements. We have full confidence that our workbooks undoubtedly meet the requirements of the industry due to their extensive nature.

We are very concerned about your comments as to the help, but also very surprised so I had a look into your account. We have tight timeframes around responding to student’s questions, communication channels are integrated in our HUB to ensure we always provide a seamless student experience. I can see that your enquiries were responded to via the hub messaging system and phone support, so we are unsure where you think our assistance fell short.

Visha, despite the challenges you have encountered, you were able to get through this course. Congratulations!

We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Sg,

We are extremely happy to hear of your positive interaction with our trainers and thank you for sharing this with us.

On the other hand, I will reach out to the relevant department to share your feedback on call booking for continuous improvement. We sincerely appreciate your insight because it helps us build a better student experience.

We are glad to be part of your study journey, congratulations for completing Certificate IV in Training and Assessment course. Please know that we are here for you anytime and we wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月11日

Hi Kemi,

Thank you for your lovely review! It sounds like you enjoyed your learning journey with us.

Should you have any questions, concerns, suggestions or compliments, please email us at feedback@inspireeducation.net.au. We'd be glad to hear from you.

Cheers!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月6日

Hi Lai,

Thank you for taking the time to write this review. I am thrilled to hear that you appreciate and value our staff and their expertise.

On the other hand, I will reach out to the training team to share your feedback on the delivery cluster and vocational placement for continuous improvement.

On behalf of all of us Lai, we would like to congratulate you for completing the course! All the best in your future endeavours!

Warm regards,
Victoria F.
Feedback Team Representative

Inspire Education からの回答

2022年4月4日

Hi Eliza,

Thank you for taking some time reaching out to us. It sounds like you had some challenges.

We are incredibly surprised by your experience with our booking system and extension process. Communication channels are integrated in our HUB to ensure we always provide a seamless student experience.

We are really concerned to hear you have not been supported well, so I had a look into your account. I can see several support calls and messages via our student portal with our trainers, and we have granted you 6 months courtesy extension following our non-standard extension policy, so we are unsure where you think our support fell short.

We are glad to hear that despite the challenges you have encountered, you were able to get through the course. We wish you all the best on your future endeavours.

Warm regards,
Victoria F.
Feedback Team Representative