IxDF - Interaction Design Foundation レビュー 2,397

IxDF - Interaction Design Foundation からの回答

2025年6月30日

Hi Sophie,

Once again, we apologize for any inconvenience you have experienced. It is never our intention to leave a member feeling unheard or unsupported. We understand how frustrating it can be to encounter unexpected charges and feel your concerns are not being addressed promptly.

Secondly, I had a quick look at our logs and can see that the renewal notification email was sent to you on June 15, 2025. Since you didn’t request otherwise, the system automatically billed your stored payment method in order to keep your membership from expiring and thereby blocking your access to the account. To make sure you are always in full control, both during the sign-up process and on your Billing Info page, we mention that you are free to cancel your membership at any time if you don’t want it to be renewed automatically.

That said, we understand not everyone sees those in time. That’s why, although we normally don’t offer refunds after the renewal window, we did offer several goodwill options — and you chose to stay, which is absolutely amazing!

We're always here to help — and happy to revisit this with you anytime.

Please drop me an email, and I’d be happy to assist.

Sincerely,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年6月26日

Hi Pip,

Thank you so much for sharing your experience—and what a joy to read!

I'm genuinely glad to hear that you loved your time learning with IxDF and that you found the structure helpful in keeping things manageable. That’s exactly what we aim for: supporting deep learning without the overwhelm.

It’s wonderful to know you explored a range of courses and used your year with us to build a solid foundation. With 37+ self-paced courses and expert-led Master Classes, we’re thrilled you found the value in diving into different areas of UX and design.

Wishing you all the best with your continued design journey—keep up the fantastic momentum!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年6月24日

Hi Pelin,

Once again, we couldn't thank you enough for your tremendous support 🤗

We’re incredibly lucky to have you in the community. Keep growing, keep designing—you’re doing amazing things!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年6月17日

Hi Vilma,

Thank you so much for your kind words — we’re genuinely grateful you took the time to share your experience!

It’s wonderful to hear that you felt supported and personally cared for by our team. We always aim to go the extra mile because every member matters to us, and your feedback reinforces why we do what we do.

We're also so glad you’re enjoying the high quality of our courses — it's our mission to make top-tier UX and design education accessible and empowering for learners everywhere.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年6月16日 に更新

Hi Ashim,

Thank you so much for sharing your review!

It really means a lot to us that you've been with IxDF since 2021. We’re genuinely grateful and I’m thrilled to hear you’ve found the content well-structured and informative — we put a lot of care into how each course is designed, so your feedback really means a lot to the team.

We’re always working to make the learning experience even more enriching, and hearing that it's been fantastic for you helps guide us forward.

Wishing you all the best with your future projects, and we'll be here to support you every step of the way!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation (IxDF).

IxDF - Interaction Design Foundation からの回答

2025年6月4日

Hi Andres,

Thank you for taking a moment to put your thoughts down, it's genuinely appreciated.

We are very proud to be so highly regarded by you, and for you to give us the top spot means we're doing it right. :-) Our mission's always been to provide world-class design education at affordable prices.

Thanks again for letting us be a part of your journey.

Warm regards,
Rikke from Interaction Design Foundation (IxDF)

IxDF - Interaction Design Foundation からの回答

2025年5月21日

Hi Maurizio,

Thank you so much for this wonderful review! I’m really happy to hear you’re enjoying the “Personas and User Research” course and that the course format is helping the learning feel more real and applicable.

Your kind words about the support mean a lot to me personally, and of course, to the whole team. It's always a pleasure to help, and we're so glad the guidance has been clear and useful along the way.

Wishing you continued inspiration and growth as you dive deeper into the course—you're doing amazing work, and we're cheering you on!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月20日

Hi Sakshi,

Thank you so much for your kind and thoughtful review—we truly appreciate it!

It’s fantastic to hear that you’re finding our courses comprehensive and well-suited for continuous professional development. Whether it’s polishing existing knowledge or diving into new skills, we’re so glad to be part of your learning journey.

And I'm especially happy to hear that our team has been responsive and helpful—that kind of support is something we deeply value and strive to provide every step of the way.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月20日

Hi Lerato,

Thank you so much for sharing your review—we’re genuinely grateful!

It’s wonderful to hear that you’re finding the content valuable, especially when it comes to deepening your understanding of interaction design theory and keeping up with where interface design is heading. That blend of foundational knowledge and forward-looking insights is something we strive to provide across all our courses.

I’m also so glad our team was able to assist you promptly when you needed support. Your experience means a lot to us, and we’re always here to help.

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月19日

Hi Anesio,

Thanks so much for taking the time to share your review!

It really means a lot to hear that you find our content diverse and up to date. We put a lot of care into making sure our courses reflect what’s actually happening in the design world—not just theory, but real, practical skills that designers can use in their careers. So your words are very encouraging :-)

And thank you for highlighting our support for local communities. That’s a part of our mission we deeply care about.

Very best,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月16日

Hi Deema,

Thank you so much for your beautiful review—it truly means a lot to read your kind words! We're deeply touched to know that our courses exceeded your expectations and that you felt supported every step of the way.

It’s always our goal to offer generous, meaningful content that helps designers like you grow—and to make sure that support never feels far away. We are so happy we could be there when you needed help, and I know Mads will be thrilled to hear your shoutout too! 😉

You’re such a valued part of the IxDF community, and we hope to continue to support you in this amazing journey!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月15日 に更新

Hi Tripti

Thank you so much for your thoughtful review!

We're thrilled to hear that you've enjoyed the structure of our courses and found the mix of text, video, and interactive questions engaging.

Our team puts a lot of care and research into designing learning experiences that are both clear and practical, so it's incredibly rewarding to know that it’s made a difference for you.

We’re honored to be part of your learning journey and excited to support you as you continue to grow in UX.

Warm regards and happy learning!
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月9日

Hi Natalia,

Thank you! We truly appreciate your words!

I'm so happy to hear that your year with IxDF has felt that valuable. We believe in making high-quality UX education accessible and affordable, so it's really encouraging to know that the value you’ve received stands out :-)

We’re really glad you’ve found meaningful knowledge and growth through your membership.

Thanks for being an incredible part of our community!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月9日

Hi Muhammad,

Thank you SO much for taking the time to share your journey with IxDF—it means a lot to us!

I can't express how much it means that after exploring other platforms, you found a real fit with us—and even more so that you brought your team along for the ride. We’re really glad the depth of our content, the pacing, and the evolving nature of the courses have helped support your team’s growth and how you all work together.

It’s also great to hear your shoutout for the community and our support team. We work hard to make IxDF not just a place to learn, but a place to connect with others who care about making thoughtful, user-centered experiences.

Thanks again for the kind words and encouragement. We’re cheering you and your team on.

Wishing you all the best with your design journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月9日

Hi Victor,

Thank you so much for sharing your review!

We're so, so happy to hear that you're loving the practical and in-depth nature of the course content.

And our global community is something we're especially proud of. Being surrounded by passionate, like-minded designers who care deeply about user-centered design is what makes IxDF feel like more than just a learning platform :-)

Wishing you all the best with your design education journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年5月5日

Hi Nina,

Thanks so much for your thoughtful review—and I’m really glad to hear you’re enjoying the courses so far! It’s fantastic to see your motivation to learn and apply your knowledge quickly.

You’re absolutely right that our course pacing is designed to help members avoid cognitive overload. We space out content intentionally to support better learning outcomes and long-term knowledge retention.

This structure is based on well-established cognitive science research, which shows that spacing course material improves comprehension—especially for in-depth, career-shaping topics like UX design.

That said, we completely understand that learning needs can vary—especially if you’re job hunting and eager to fast-track your progress. That’s why we’re always reviewing how we balance depth of learning with flexibility.

I’d love to look into this further and see how we can support your goals. Feel free to reach out to me directly at rikke.friis.dam@interaction-design.org—I’ll be happy to explore options with you.

Thanks again for your feedback—and all the best in your learning and career journey!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年4月25日

Hi Alexandra,

Thank you so much for sharing your experience—it truly means the world to us.

Your kind words genuinely touch me, and I’m so glad that IxDF could be a supportive resource for you, especially during such a pivotal time in your career journey :-)

Hearing that our materials were a valuable companion during your master’s and beyond is exactly what we strive for.

And your mention of the “human touch” really hits home—at IxDF, we believe learning should always feel personal, and it's an honor to be part of your growth.

Wishing you all the best as you continue moving forward in your UX path—and thank you again for recommending us so warmly!

Warm regards,
Rikke Friis Dam of The Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年4月22日

Hi Houssem,

Thank you so much for your kind words — we’re genuinely grateful for your recommendation!

Wishing you all the best with your continued design journey 🚀

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation (IxDF).

IxDF - Interaction Design Foundation からの回答

2025年4月15日

Hi Remco,

Thank you so much for your kind words! I'm thrilled to hear that our courses have brought you valuable insights—that’s exactly what we hope for with every learning experience at the IxDF.

We’re passionate about creating courses that not only teach but also challenge and empower—and it’s rewarding to know that’s been your experience.

Wishing you continued curiosity and success on your UX journey—we’re so glad to be part of it!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation

IxDF - Interaction Design Foundation からの回答

2025年4月15日

Hi Simone,

Wow—thank you so much for this incredible review! It means the world to us to hear that you’ve enjoyed being our member.

We put a lot of care into crafting content that’s not just informative but truly empowering—and knowing it’s helping you grow your skills and advance your career is exactly what we aim for.

We’re deeply committed to supporting our community every step of the way, so thank you for noticing that personal touch.

Wishing you continued success on your UX journey—we’re always here cheering you on!

Warm regards,
Rikke Friis Dam of the Interaction Design Foundation