iRobot レビュー 230

The Customer Service maybe the worst in the UK, ordered on Saturday, they closed at the weekend so I called on Monday at 9am to try to cancel the order and get a better more expensive one, the person told me is not possible to cancel the order and get the newer model, even the order is not processed yet. Ordered a dreame and will return the IRobot when they dispatch and deliver. 😡😡😡

Incredibly poor.

Wont recognise my stored in keychain password. Wont send me a link to reset. Machine hasn't worked for months, Just get busy work from iRobot like switch it on and off, take lots of pictures etc. What a waste of money

Found it to be a great help around the home and would definitely recommend

I bought an iRobot 505 Combo less than six months ago and started having problems within the first few weeks. It never connected properly to the app. From the beginning, it kept flashing that the dustbin needed emptying error, even when it was empty. I replaced the dustbag, but the problem continued.
Then the robot started malfunctioning during mopping and left my floors soaking wet. Unfortunately, I left it running overnight once, and this caused damage to my wooden floor, so I stopped using the mopping function and only used it for vacuuming.
About a week later, one of the mop pads came off and the robot stopped working properly altogether. Since then, it has basically been unusable and has just been sitting in the room.
I reported these issues months ago and escalated the complaint, hoping for a refund or replacement. Instead, the process has been extremely slow and frustrating. Customer service is often out of reach, and when they do answer, they ask for more details and photos. Then I hear nothing for weeks. When they finally respond, they often ask for more pictures again. This has been going on for months with no resolution.
After reading other reviews, I can see that many people have had very similar problems with both this robot and the company’s customer service. I wish I had read the reviews beforehand and done more research before buying this product.
I’m very disappointed, both with the quality of the product and, even more, with the level of customer service. At this point I feel stuck with a faulty robot and no clear solution. If you are reading this review, I would strongly recommend looking into other options.

I’m extremely disappointed with my iRobot Roomba J7. It’s not even 4 years old and has already stopped working completely due to a “technical error 65.” For a product at this price point, I expected far better reliability and longevity.

After struggling to get through to customer support, I was told the device is out of warranty—so essentially, tough luck. Their solution? Buy a new one. As a “gesture,” they offered me a 5% discount because I’ve been a loyal customer. Honestly, that felt more insulting than helpful.

No real attempt to troubleshoot, no goodwill repair, no meaningful support—just a push to spend more money. If your product can’t last even 4 years and this is how you treat repeat customers, I see no reason to ever buy from iRobot again.

Very poor experience all around.

I have a roomba dust compactor it works well. But i got the newest model 705 roomba. It arrived late, it also could not connect to the wifi at all. I phone customer support they said it could take up to 30 days to sort out the IT issue which is unacceptable for a £1000 vac. So i returned it (still not been refunded it will take over a month ) and got a shark instead which is an amazing robot vac.

I have had endless issues with the app not working (sharks app is much more simple and easy to use ).

I brought the robot vac as i have loads of chronic health issues so cleaning is a huge task for me that is difficult so i brought the roomba to help and it did the opposite made me feel worse with the amount of time and energy spent trying to deal with customer support who work through a check list then are not interested if they cannot fix it from there on.

Bought new device which would not empty bin. They took over a month to reply and offer a replacement. Replacement has same issue and now refuse to provide a refund. Court claim raised and they then said they had refunded. Few days later they changed their response and said would only provide a partial refund if we agreed to a settlement document. Court ruled in our favour but they still refuse payment…..ongoing.

This vacuum is extremely disappointing. It barely picks up dirt and regularly says the job is finished when the floor is still dirty. I have no pets, so there’s not even hair to deal with — just normal household dust — and it still can’t clean properly.

Docking is unreliable, and trying to start it manually is frustrating and inconsistent. The only way it’s even somewhat usable is through the app.

What’s worse is that I bought the cheapest robot vacuum I could find on Amazon as a backup, and it outperforms this one in every way.

I used to consider these vacuums elite based on past experience, but this one completely changed my opinion. One star — and that’s being generous.

Do not buy an iRobot. The product support is appalling and they will not sell you spare parts or offer a repair service. We bought an i7 and the cleaning base has developed a fault. iRobot don't care. There is literally no way of fixing a small fault, so you have to throw a £700 machine in the bin. This is the most un-enviromentaly sound policy imaginable.

iRobot looks great at purchase with discounts and promises, but ownership is a nightmare.

Key issue not disclosed: the email used for the app must match the purchase email. If it doesn’t, customer service cannot locate your product. We learned this only after repeated failed support attempts.

The robot worked once, then repeatedly reported a “full bin” when it wasn’t. App fault reports go nowhere — customer services have no access to app logs, despite what the app implies.

After weeks of emails, multiple advisors, and no resolution, we were denied a refund because more than 28 days had passed — despite the product being faulty.

We’ve now escalated via our credit card provider and legal routes.

Avoid this brand unless you’re prepared to waste time and money.

Cant really rate them accurately as I was on hold for over an hour before I had to end the call. Whilst waiting I tried the online chat but the bot couldn't help and transferred me to an agent, or rather requested a transfer which after 30 mins failed.

I have had a number of robot cleaners over the years and all from irobot. It was very clear last year that their support team were overwhelmed, queries took much longer and getting through on the phone was near impossible, where it used to be easy. I just had a problem with a 705max combo dirty water tank, so I tried the new chat service, it works very well. It was fast, the BOT Rosie is not at all annoying and as soon as I asked for an agent, I was transferred. My unit it being replaced, the whole process done in a week. The new unit is already with UPS. I would have preferred to phone, but the chat works well. I had hoped a new water tank could be sent,as that would be an easy swap out, but they don't have spares. Of the 5 robots, this is the first vacuum to give an issue. The old ones are still going, but the new lidar ones are just so much better. I hope support standards gets back to where it used to be. If you need them use the chat line, have your serial number ready it's the first thing needed on the chat system,

Bought a robot vacuum cleaner for a Christmas gift only to be told there is a delay. Looked them up on the 27th December and they are BANKRUPT!! Bankrupt but still trading and they still advertise discounts. Save your money! Avoid at all cost!!

Have had an i7 robot for nearly 5 years and it has worked well. Then the side brush stopped, so I contacted customer service about 2 weeks ago. Since then I've had various requests for information, have been told the request would be dropped due to me not replying, not true! I still have had nothing regarding how to fix the problem. I ended up researching the problem on line, buying a spare part from iRobot and fitting it. Problem solved in a few days. The best thing would be to sack the customer service team who are either incompetent, lazy or don't exist.

I ordered my product on 14th November, product received on 19th November, product stopped working in a week. Every time I tried contacting customer service, I was waiting for more than 1 hour. Finally I got through to be told that a replacement will be sent as they found out at their end that the product has an issue. After I returned the faulty product, contact them on 28th novemeber, waited 1 hour to be told that a replacement has been dispatched. Contacted them again as I had not received tracking number just to be told product is not yet dispatched. I clearly mentioned I can't wait too long as I am away in 2 weeks time. I finally contacted them on 4th December to cancel my order so that I can get a full refund just to be told although product is not dispatched, its still in the warehouse but a refund cannot be provided. The process is for them to dispatch,get it returned and then receive a refund. I was like if it exceeds their 30 days refund policy again I will be going in loops with this company. I asked them for their complaints department email address just to be told they dont have a complaints department. The representative will escalate this and that an email will be sent to me by EOD. Its 9pm now and I have still not received an email. I have lost my money and I have no product. This is a fraud company. Please do not buy directly from them. I am planning to get in touch with citizens advice and ombudsman if I dont hear back from them in the next 2 days. Avoid avoid avoid them at all costs !

I wish I’d checked the reviews before falling for the slick marketing from this company. Last year, I purchased a top-of-the-range J9+ robot vacuum directly from them, advertised at half price for £657 with a 30-day money-back guarantee - It never worked.

They confirmed remotely that it was faulty and I had to send it back for a replacement — but they refused point blank to extend the return period. Shockingly, the replacement was also defective. After collecting it, they admitted it couldn’t be repaired and that this problematic model had been taken out of production — even though they were still trying to sell old stock on their website for over £1,200.

Their solution? To offer me a replacement model that retailed for just £399. I thought it was a joke, but they were completely serious. They offered no refund or price adjustment and claimed the cheaper model performed “just as well.” Despite having higher-end models available, they expected me to accept one worth £258 less than I’d paid. I refused.

It took 16 months, but I finally received a full refund through my credit card company. Later, I discovered that iRobot had been experiencing financial difficulties — and frankly, I’m not surprised.

My advice: research other brands and avoid this company like the plague, no matter how tempting their special offers seem. They are unreliable and treat their customers appallingly.

Very poor customer service and accountability. The company has really gone down hill since I first used them.

20th November – I placed my order.

24th November – I contacted iRobot to confirm the delivery date. I was told the date on the order was correct.

25th November – The order was shipped.

25th November (Thursday) – I informed iRobot immediately that UPS had delivered the parcel to the wrong address. iRobot took no action and left me to handle all communication with UPS myself. UPS confirmed the parcel was delivered to the incorrect address.

26th November (Friday) – I informed iRobot that UPS had still not spoken with the driver nor collected the items from the wrong address. I completed all paperwork as required by your procedures, including having to handwrite a letter because a typed one was not accepted.

When I asked for clarification on iRobot’s process or protocol for resolving this issue, I was given vague answers with no clear next steps and no timeframe.

27th November (Saturday) – I received a delivery containing only a power cable. I provided photographic evidence showing the UPS driver, the parcel, and the incorrect address clearly printed on the UPS label.

1st December – I contacted iRobot again to provide updates and to seek clarity on how this situation will be resolved.

At this point, iRobot cannot provide a clear escalation protocol or timeframe to resolve

Irobot have been good with returns and fixing problems with faulty robots etc. Orders have been smooth too. They were always my go to company for cleaning robots until now. I probably would not use them again since I had a very disappointing experience. After placing an order, my partner and I realised that their website had automatically changed the billing information (we used one partner’s PayPal account on the other’s customer account). This was a work purchase, so we needed the correct billing details for VAT purposes.

We contacted customer service and were explicitly told that the billing information on the order had been corrected shortly after the purchase. However, it was not.

Because of the way their website works, and the incorrect information we were given, we didn’t cancel the order before it was dispatched. Now, the only “solution” they offer is for us to return the items at our own cost – which would mean losing around €50 in shipping fees.

We asked them to escalate this to their finance department and simply correct the invoice, given that the situation clearly stemmed from their system and their mistake. They have shown no flexibility and no willingness to put this right.

We’re leaving 1 star because we don’t think customers should be out of pocket for errors caused by the company’s website and staff, especially when correct VAT invoicing is essential for work-related purchases.

This company advertises on its website “responsive customer service” but I have not experienced this. There is a fault with my new Max 705 Combo and they have ignored my request to take it back. It’s now with the credit card company. If the company bothers to reply to my review please don’t ask me to contact customer service as it’s a waste of my time and pointless.

I purchased a Roomba Combo j9+ from iRobot UK and — regrettably — I’ve had a *persistent fault from day one*. From the moment it arrived, it repeatedly showed an “empty bin” or “bin full” error and failed to perform its core function of autonomous cleaning as advertised.

I flagged the issue with iRobot *immediately* (multiple times) via emails from several of my addresses (@outlook.com / @mac.com / @icloud.com)). The machine has not been put to meaningful use because the fault is so consistent, and your logs would show the repeated failed cycles.

Instead of resolution, I encountered:

* repeated requests from different support agents to do the same troubleshooting steps I’d already done,
* long delays and poor communication (“we’ll check and get back” that never does),
* iRobot falling back to its 30-day return policy despite the fault being present from day one and unfixable,
* no confidence in the product or in iRobot’s support. Given the time transaction, repeated contact and repair attempts, I believe the company is *in breach of my statutory consumer rights* under UK law.

I rely on my rights under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described) and note that when a fault exists from the outset and repeated repair attempts fail, the consumer is entitled to reject and receive a full refund. iRobot’s insistence that I first allow them to try repair again, or restrict refund to a 30-day window, is unacceptable.

Sadly, while iRobot may earn praise when everything works, my experience reflects a **systemic issue**: poor fault resolution, weak customer service, and increasingly **unreliable products**. If you’re considering spending ~£1,000 on one of their high-end robot vacuums, I strongly suggest you think very carefully and monitor the support responsiveness beforehand.

In my case: I am asking for a full refund, in writing, and collection of the unit. If you’re in a similar position — fault present from day one, multiple attempts to resolve with no success — this appears to be a pattern worth noting.