Unreliable COD payouts, wrongful fees, unresponsive support. Look elsewhere
We worked with Isklad for over a year, and I wouldn’t recommend them as a 3PL.
Incorrect charges: We were charged card payment fees on orders that were never successfully delivered. When we raised it, they blamed the courier, promised a refund, and said it would stop. We never received the refund, and the charges are still appearing on our invoices.
COD payments: Cash-on-delivery payouts were usually delayed by weeks. For a business that relies on COD, this seriously hurts cash flow.
Delivery success: With the couriers they work with, our COD delivery success rate usually stayed below 80%.
Support: Issues get passed from team to team, and nobody takes ownership. Even escalating to senior management (Head of Sales, CEO) got us no reply.
Warehouse: Their warehouse signed for a parcel they later couldn’t locate. They blamed the courier rather than taking responsibility for something they had signed for.
Flexibility: You can’t use your own packaging, and there’s very little room for customizing orders.
We stayed far longer than we should have. If you’re comparing 3PLs, check your invoices carefully. There are more reliable and better-value options available.








