I have numerous orders with them and it’s always been very fast. Last order arrived damaged (not their fault) 3 vapes unusable. I emailed them (with photos of the damage) and they responded same day a... もっと見る
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I cant afford to keep smoking cigarettes tried various vape kits like the aspire and arc series They all made me cough in the transition so I went to the local shop and bought this vape kit.still... もっと見る
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Leaking vape. Short circuit.vape got really hot thought it was going to explode.ignoring emails sent after sending faulty vape. Not returning my property. Now going to report to trading standards an... もっと見る
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Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New f... もっと見る
企業が回答しました
企業情報
当該企業による記述
IVG (I Vape Great) is an international vape brand based and manufactured in the UK, you can find our products in stores in over 100 countries and buy them direct from our online website.
連絡先
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, 英国
- customercare@ivapegreat.com
- ivapegreat.com
4.3
優良
505件のレビュー
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
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I Vape Great からの回答
Hello Chelsea,
Thank you for your fantastic review!
We’re really pleased to hear you had a 5-star experience from ordering through to delivery. It’s great to know you’re happy with the product, pricing, and speedy service.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
IVG PRO12 10k pods
The website is easy to use and the products I ordered arrived within a couple of days.
Will be ordering more as I cannot get the zero nicotine pods anywhere else.
2026年4月7日
I Vape Great からの回答
Hello Gillian,
Thank you for your lovely feedback!
We’re really pleased to hear you found our website easy to use and that your order arrived quickly. It’s great to know you’ve been able to find the zero nicotine pods you were looking for.
We really appreciate your support and look forward to your next order!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Alex,
Thank you for your feedback!
We’re really pleased to hear your order was processed quickly and smoothly. We appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Carol,
Thank you for your feedback!
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Susan,
Thank you for your feedback!
We’re really pleased to hear you found the website easy to use and that your order arrived quickly. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Ben,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with both our service and our products. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Absolutely Love IVG
Absolutely Love IVG, it's not harsh it's mellow I went for nicotine free....Class
2026年4月7日
I Vape Great からの回答
Hello Jason,
Thank you so much for your lovely feedback!
We’re really pleased to hear you’re enjoying IVG and that you’re happy with the nicotine-free option. It’s great to know it’s been a smooth and mellow experience for you.
We really appreciate your support and hope you continue to enjoy our products!
Kind regards,
The IVG Team
Super fast next day delivery
Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New flavours are excellent and new device is much cleaner vaping.
2026年4月7日
I Vape Great からの回答
Hello,
Thank you for your fantastic feedback!
We’re really pleased to hear your order arrived quickly and that the IVG 4 in 1 helped when you needed it most. It’s great to know you’re enjoying the new flavours and finding the updated device provides a cleaner vaping experience.
We really appreciate your support and hope you continue to enjoy your IVG products!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Glynn,
Thank you for your feedback!
We’re really pleased to hear you were happy with the delivery. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Stephen,
Thank you for your feedback!
We’re really pleased to hear you were happy with the delivery. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Very good quality products,affordable…
Very good quality products,affordable in price as well. The only downside is that I am paying for one day delivery but never arrives in one day. Other than that, no issues
2026年4月7日
I Vape Great からの回答
Helo Jozsef,
Thank you for your feedback, We’re really pleased to hear you’re happy with the quality and pricing of our products!
We’re sorry to hear that your next day delivery hasn’t been arriving as expected. This isn’t the experience we aim to provide, and we understand how frustrating that can be. We’d like to look into this further for you, so please feel free to reach out to us on LiveChat or at customercare@ivapegreat.com with your order details.
We truly appreciate your support, and your feedback helps us improve.
Kind regards,
The IVG Team
I Vape Great からの回答
Hello,
Thank you for your feedback!
We’re really pleased to hear your order arrived quickly and without any issues. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
Great customer service
Great customer service
Always willing to help
Fast delivery and excellent packaging
2026年4月7日
I Vape Great からの回答
Hello Robert,
Thank you for your fantastic feedback!
We’re really pleased to hear you’ve had a positive experience with our customer service, fast delivery, and packaging. It’s great to know our team has been helpful whenever needed.
We truly appreciate your support and look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Phillip,
Thank you for your feedback!
We’re really pleased to hear you’re happy with our prompt service and reasonable prices. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Chris,
Thank you for your feedback!
We’re really pleased to hear your issue was resolved quickly and without any problems. Your satisfaction means a lot to us, and we appreciate your support.
Kind regards,
The IVG Team
I Vape Great からの回答
Hello Catherine,
Thank you for your review.
We’re sorry to hear there was a slight delay with your DPD delivery. While we always aim to meet the expected delivery timeframes, occasional delays can occur once parcels are with the courier.
We appreciate your understanding and thank you for your support.
Kind regards,
The IVG Team
Great customer service
Great customer service when
Needed and very helpful. I had a vape that leaked and they helped me out and it was so easy to talk and communicate.
Thanks
2026年4月8日
自発的なレビュー
I Vape Great からの回答
Hello Daniel,
Thank you so much for your kind feedback!
We’re really pleased to hear our team was able to help and make things easy for you, especially with the issue you had with your vape. It’s great to know the communication was smooth and that you felt supported throughout.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The IVG Team
Leaking vape
Leaking vape. Short circuit.vape got really hot thought it was going to explode.ignoring emails sent after sending faulty vape. Not returning my property.
Now going to report to trading standards and safety council via yellow ticket. After eventually getting a responce all has been sorted.why I had to go to these lengths though is a mystery.
2026年1月16日
自発的なレビュー
I Vape Great からの回答
Hi Mr. Walker-Pickett
Thank you for taking the time to leave this review. I have emailed you directly and look forward to your response.
Many Thanks
Peter Jones
Any excellent project
2026年4月2日
I Vape Great からの回答
Hello,
Thank you for your feedback!
We’re really pleased to hear you’re happy with our product and service. Your support is greatly appreciated, and we look forward to serving you again soon!
Kind regards,
The IVG Team
I still have not received my vape
I still have not received my vape, ordered over a week ago and next day delivery paid for
2026年4月1日
I Vape Great からの回答
Hello,
We’re really sorry to hear that you haven’t yet received your order, especially after selecting next day delivery, we completely understand how frustrating this must be.
This is certainly not the experience we aim to provide, and we’d like to look into this for you as a priority. Please could you reach out to our team via live chat or email us at customercare@ivapegreat.com with your order details so we can investigate and resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
The IVG Team
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