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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have numerous orders with them and it’s always been very fast. Last order arrived damaged (not their fault) 3 vapes unusable. I emailed them (with photos of the damage) and they responded same day a... もっと見る

企業が回答しました

5つ星のうち4の評価

I cant afford to keep smoking cigarettes tried various vape kits like the aspire and arc series They all made me cough in the transition so I went to the local shop and bought this vape kit.still... もっと見る

企業が回答しました

5つ星のうち5の評価

Got caught out without any of the new 4 in 1 vapes as most supermarkets still haven’t sold off their air pods yet and haven’t rolled out the new. IVG was a life saver and delivered the next day. New f... もっと見る

企業が回答しました

5つ星のうち5の評価

Really great experience with the customer care, have been using IVG for a while now but only recently started buying direct through the website, had a faulty vape and they replaced it straight away ve... もっと見る

企業が回答しました

企業情報

  1. ベイパー専門店

当該企業による記述

IVG (I Vape Great) is an international vape brand based and manufactured in the UK, you can find our products in stores in over 100 countries and buy them direct from our online website.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

505件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 94%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I have not received my order

I have not received my order

2026年3月30日
I Vape Great ロゴ

I Vape Great からの回答

Hi, we’re really sorry to hear that you haven’t received your order.

Please contact our support team as soon as possible via live chat or email at customercare@ivapegreat.com with your order number and details, and we’ll look into this for you right away.

We understand how frustrating this is and we’ll do our best to resolve it quickly. Thank you for your patience.

Kind regards,
The IVG Team

5つ星のうち5の評価

Great flavour

Very quick delivery, competitive price. Customer service is amazing

2026年3月30日
I Vape Great ロゴ

I Vape Great からの回答

Hello Jay,

Thank you so much for your kind feedback! 😊 We’re really pleased to hear you enjoyed the flavour and are happy with the quick delivery, competitive pricing, and great customer service.

Your support means a lot to us, and we look forward to serving you again soon.

Kind regards,
The IVG Team

5つ星のうち3の評価

Product is great

Product is great
Pricing is fair
Delivery was disappointing

2026年3月30日
I Vape Great ロゴ

I Vape Great からの回答

Hi, thank you for your feedback, we’re really glad to hear you’re happy with the product and pricing 😊

We’re sorry to hear the delivery experience wasn’t up to standard. That’s not what we aim for, and we appreciate you letting us know. If you’d like us to look into what happened with your order, please feel free to contact our support team via live chat or email us at customercare@ivapegreat.com with your order details.

Thanks again for your honest review, we really appreciate it.

Kind regards,
The IVG Team

5つ星のうち2の評価

The xl35 starter kit has just stopped…

The xl35 starter kit has just stopped working after 1 and a half use, I was expecting it to last a lot longer with it being a reusable device. The one it came with was fine. I changed it as it ran out and it lasted for one of the halves going down. Even tried using a completely new pod and not working.Quite disappointed

2026年4月2日
自発的なレビュー
I Vape Great ロゴ

I Vape Great からの回答

Hi, thank you for your feedback and we’re really sorry to hear about the issue with your XL35 starter kit.

This definitely isn’t the experience we want you to have, especially as a reusable device. From what you’ve described, it may be worth trying a full recharge, ensuring the pod is properly seated, and checking for any connection issues, but if it’s still not working with a new pod, it does sound like a fault.

Please reach out to our support team via live chat or email us at customercare@ivapegreat.com with your order details, and we’ll be happy to look into this and help resolve it for you as quickly as possible.

Thanks again for bringing this to our attention, and we’re sorry for the inconvenience.

Kind regards,
The IVG Team

5つ星のうち5の評価

IVG pro refills x4

Fast delivery items arrived 24 hours after I ordered excellent service and good price no complaints

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hello Chris,

Thank you so much for your feedback! 😊 We’re really pleased to hear your IVG Pro refills arrived quickly and within 24 hours, and that you’re happy with the service and pricing.

Your support means a lot to us, and we look forward to serving you again soon.

Kind regards,
The IVG Team

5つ星のうち5の評価

Good quality

Good quality, good service

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hi Geoff,

Thank you so much for your kind feedback! 😊 We’re really pleased to hear you’re happy with the quality of the product and our service.

Your support means a lot to us, and we look forward to serving you again soon.

Kind regards,
The IVG Team

5つ星のうち3の評価

Wronge flavour was sent

Wronge flavour was sent. But the vape itself is good. I ordered menthol and they sent me a cherry one which I dont like. Not sure of the order date but it was a couple weeks ago

2026年4月2日
自発的なレビュー
I Vape Great ロゴ

I Vape Great からの回答

Hi, thank you for your feedback and we’re really sorry to hear you received the wrong flavour.

We understand how frustrating this must be, especially when it’s not the flavour you ordered. If you’d still like us to look into this for you, please contact our support team via live chat or email us at customercare@ivapegreat.com with your order details, and we’ll do our best to resolve it.

We’re glad to hear you’re happy with the vape itself, and we really appreciate you taking the time to let us know.

Kind regards,
The IVG Team

5つ星のうち5の評価

Great prices always something on offer

Great prices always something on offer. The points are a good bonus. As well as fast delivery

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hello Jemma,

Thank you so much for your fantastic 5-star review! We're really glad to hear you're enjoying our great prices and regular offers. It's also great to know that you're making the most of our rewards points and fast delivery service. We truly appreciate your support and look forward to serving you again soon!

Kind regards,
The IVG Team

5つ星のうち5の評価

Great company

Really good stuff

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hello Justin,

Thank you for your kind words and 5-star review! We're so pleased to hear you think highly of our company and products. Your support means a lot to us, and we look forward to continuing to provide you with great service and quality items in the future!

Kind regards,
The IVG Team

5つ星のうち5の評価

great choices available

great choices available
next day delivery even
tho i paid for standard.
amazing deals
i paid a lot more for one
than i did for 4 complete units
defo recommend
and i shall defo be doing
another order

2026年3月26日
I Vape Great ロゴ

I Vape Great からの回答

Hello Jenny,

Thank you so much for your amazing 5-star review! We’re really pleased to hear you’re happy with the wide choice available and the great value you’ve found with our deals. It’s also great to know your order arrived quickly, even with standard delivery.

We truly appreciate your recommendation and are delighted you were able to get such fantastic value on your purchase. We look forward to serving you again in the future!

Kind regards,
The IVG Team

5つ星のうち5の評価

I think ymagicous are doing a excellent job…

I think yous are doing a excellent job with your ivg vape site it is easy to use which I do frequently it's just a very good site for what I need and it's simple to use the deals are great aswell as all the different flavours I just love it and cant say enough good things about yous all I can say is magic and I'm glad I'm a part of it thank you ivg for my good experience 😊

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hi Joseph,

Thank you so much for your amazing review! 😊

We’re absolutely delighted to hear how much you’re enjoying the site and finding it easy to use, that’s exactly what we aim for. It’s great to know the deals and variety of flavours are hitting the mark for you too!

Your kind words really mean a lot to our whole team, and we truly appreciate you taking the time to share your experience. We’re so glad to have you as part of our community.

Thanks again for your support. It’s customers like you that make what we do so rewarding!

Kind regards,
The IVG Team

5つ星のうち5の評価
I Vape Great ロゴ

I Vape Great からの回答

Hello,

Thank you so much for your kind words! 😊

We’re really glad to hear you’re loving the products and that the delivery met your expectations. Providing great quality and fast service is exactly what we aim for!

We truly appreciate your support and look forward to serving you again soon

Kind regards,
The IVG Team

5つ星のうち5の評価

Loads of choices,easy to order and fast…

Loads of choices,easy to order and fast delivery,great.

2026年3月27日
I Vape Great ロゴ

I Vape Great からの回答

Hello Adam,

Thank you for your great feedback! 😊

We’re so pleased to hear you’re enjoying the wide range of choices, and that you found ordering easy and delivery fast, that’s exactly the experience we aim to provide.

We really appreciate your support!

Kind regards,
The IVG Team

5つ星のうち5の評価

Everything was perfect !

2026年3月26日
I Vape Great ロゴ

I Vape Great からの回答

Hello,

Thank you so much for your review! 😊

We’re delighted to hear everything was perfect, that’s exactly the experience we aim to deliver every time.

We really appreciate your support and look forward to serving you again soon!

Kind regards,
The IVG Team

5つ星のうち5の評価

Fast delivery

Fast delivery, excellent customer service used a few times.

2026年3月26日
I Vape Great ロゴ

I Vape Great からの回答

Hi Stephanie,

Thank you for your kind review! 😊

We’re really pleased to hear you’ve had great experiences with our fast delivery and customer service, especially as a returning customer, that means a lot to us.

We truly appreciate your continued support and look forward to serving you again soon!

Kind regards,
The IVG Team

5つ星のうち2の評価

I have ordered the ivy pro 2x and…

I have ordered the ivy pro 2x and haven’t received anything

2026年3月25日
I Vape Great ロゴ

I Vape Great からの回答

Hi there,

We’re really sorry to hear that you haven’t received your order yet, we completely understand how frustrating that must be.

This definitely isn’t the experience we want for our customers, and we’d like to get this sorted for you as quickly as possible. Please reach out to us via LiveChat on our website or email us at customercare@ivapegreat.com with your order details so we can investigate and provide you with an update.

If there has been any delay or issue, we’ll make sure it’s resolved promptly.

Thank you for bringing this to our attention, and we appreciate your patience.

Kind regards,
The IVG Team

5つ星のうち5の評価

Excellent prompt service

2026年3月25日
I Vape Great ロゴ

I Vape Great からの回答

Hi John,

Thank you for your kind words! We’re really pleased to hear you’re happy with our prompt service.

We appreciate your support and look forward to serving you again soon!

Kind regards,
The IVG Team

5つ星のうち5の評価

IVG WEBSITE-

Superb range of products,great flavours and some excellent offers available,every delivery has been executed to perfection and very reliable,packaging is discreet and in immaculate condition.Faultless.

2026年3月25日
自発的なレビュー
I Vape Great ロゴ

I Vape Great からの回答

Hi Ian,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying our range of products, flavours, and offers.

It’s especially great to know that our deliveries have been reliable and that your orders arrive in perfect condition, we take a lot of pride in making sure everything runs smoothly from start to finish.

We really appreciate your support and kind words; it means a lot to the whole team!

Kind regards,
The IVG Team

5つ星のうち5の評価

I Vape Great is just that, great!

As it says in the name, I Vape Great, is a great company. Their products are cheaper than elsewhere and their customer services are second to none.

We get all our vapes here now!

2026年3月25日
自発的なレビュー
I Vape Great ロゴ

I Vape Great からの回答

Hi Steph,

Thank you so much for the amazing 5-star review! We’re absolutely delighted to hear how happy you are with both our products and customer service. It’s fantastic to know we’ve become your go to for vapes, that really means a lot to us.

We truly appreciate your continued support and look forward to serving you again soon. If you ever need anything at all, don’t hesitate to reach out, we’re always here to help!

Kind regards,
The IVG Team

5つ星のうち5の評価

Lucia Corvetti was very fast and…

Lucia Corvetti was very fast and professional in supporting me with my order.

2026年3月25日
自発的なレビュー
I Vape Great ロゴ

I Vape Great からの回答

Hello Liam,

Thank you so much for your kind words! We’re delighted to hear that Lucia provided fast and professional support with your order. We’ll be sure to pass along your feedback to her.

Kind regards,
The IVG Team

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