I Vape Great レビュー 505

I Vape Great からの回答

2025年12月8日

Hi,
Thank you so much for your 5-star review! ⭐️

We’re really glad we could get your faulty mod sorted quickly and send out a replacement and refill pod for you. Your kind words about our service mean a lot to the whole team.

We’re especially happy to hear you found us easy to contact and helpful throughout, that’s exactly the experience we aim to provide every time.

If you ever need anything else, please don’t hesitate to get in touch.

Best regards,
IVG team

I Vape Great からの回答

2025年12月8日

Hello,

Thank you so much for the fantastic 5-star review! ⭐️

We’re delighted to hear how much you’re enjoying the IVG SAVR.

We're also really pleased our customer service team could quickly resolve the issue with the leaking unit.

Thanks again for your kind words and for choosing IVG. We're grateful to have you as part of our community!

Best regards,
The IVG Team

I Vape Great からの回答

2025年12月8日

Hello,
Thank you so much for the lovely 5-star review! ⭐️

We’re delighted to hear that your issue was resolved quickly and that you received fantastic service from Lucia. We will be sure to pass your kind words on to her!

Thank you for recommending IVG, it truly means a lot to us.
If you ever need anything else, we’re always here to help.

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hi Julie,

Thank you so much for your kind words! We’re thrilled we could resolve your issue quickly and provide a great experience. Your support means a lot to us!

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hello Stephanie,

We’re really sorry to hear about your experience with the IVG XL35. That definitely doesn’t meet the quality we aim to provide. We’d like to make this right for you—please reach out to us at customercare@ivapegreat.com or via Live Chat so our team can assist you promptly.

Thank you for giving us the opportunity to resolve this.

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hi Marie,

Thank you so much for taking the time to share your experience! We’re delighted to hear that Lucia resolved the issue quickly and provided a satisfactory solution. Your loyalty and support over the years mean a lot to us, and we’re thrilled that you continue to enjoy our flavours.

We truly appreciate your recommendation and look forward to serving you again soon!

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hello Amy,

Thank you so much for sharing your experience! We’re thrilled to hear that we could quickly resolve the issue and that you’ve been supported in your journey away from cigarettes. Your kind words about our customer service mean a lot.

We truly appreciate your continued support and look forward to serving you again soon!

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hi Matthew,

Thank you so much for your kind words and 5-star rating! We’re delighted to hear that you enjoy our vapes and that our team could assist you when needed. Your support and feedback mean a lot to us!

Best regards,
The IVG Team

I Vape Great からの回答

2025年11月25日

Hi Claire,

Thank you for your kind words! We’re thrilled to hear that Lucia could assist you so effectively, even with the timing of your holiday. We’ll be sure to pass your compliments on to her—she’ll be delighted!

Best regards,
The IVG Team

I Vape Great からの回答

2025年10月14日

Hi there,

Thank you for taking the time to share your feedback — we really appreciate your continued support and loyalty to IVG! We're sorry to hear you had some difficulty setting up your new IVG Air device.

We’ll make sure your comments about the instructions are passed on to our team for review — clear guidance is really important to us. If you’d like, please drop us an email at customercare@ivapegreat.com
so, we can assist you directly and make sure everything’s working perfectly for you.

Thank you again for your feedback and for choosing IVG!

— The IVG Team

I Vape Great からの回答

2025年10月14日

Hi there,

Thank you for your 5-star review! We’re so glad to hear you were happy with our service. Your support means a lot to us!

The IVG Team

I Vape Great からの回答

2025年10月14日

Hi there,

Thank you so much for your amazing 5-star review! We’re delighted to hear that Lucia was able to get your issue with the IVG 2400 sorted quickly and that you’re happy with the support you received. We’ll be sure to pass your kind words on to her — she’ll be thrilled to know she made a difference.

It’s also great to hear you’re enjoying the IVG 2400 and the unique experience it provides. We really appreciate your thoughtful feedback about flavour combinations and your continued support for IVG.

Thank you again for recommending both our products and our team, it means a lot to us!

The IVG Team

I Vape Great からの回答

2025年10月14日

Hi there,

Thank you so much for your 5-star review! We’re really pleased to hear that Lucia was able to resolve your issue quickly — we’ll make sure she sees your kind feedback.

We truly appreciate your support and for choosing IVG!

The IVG Team

I Vape Great からの回答

2025年9月23日

Hello Ryan,

Thank you so much for your kind words! We’re really glad we could resolve the issue quickly for you. 😊

We always aim to make things right for our customers, and it’s fantastic to hear you appreciated the service. Thanks again for sharing your experience, we really appreciate it!

Best regards,
IVG

I Vape Great からの回答

2025年9月22日 に更新

Hi Tom,

We’re very sorry to hear about your experience and that our Intense Salts range did not meet your expectations. This is certainly not the standard we aim to deliver, and we appreciate you taking the time to provide such detailed feedback.

As you’ve highlighted, you usually enjoy our products, so it’s clear something has gone wrong with this order. We’d like to investigate this further and make this right for you. Please reach out to our customer care team at customercare@ivapegreat.com with your order details so we can arrange a refund or replacement as quickly as possible.

Your satisfaction means a great deal to us, and we hope to restore your confidence in IVG.

Thank you again for bringing this to our attention.

Kind regards,
IVG
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Edit -

Hi Tom,

Thank you for updating your review, and we’re glad to hear that the refund and loyalty points were received. We completely understand your hesitation after your experience, and we truly appreciate your honesty.

Your feedback helps us improve, and we hope to have the chance to provide you with the quality experience you expect from IVG in the future. Please don’t hesitate to reach out if there’s anything we can do to make your next order better.

Thanks again for taking the time to share your thoughts and for giving us the opportunity to resolve this matter.

Kind regards,
The IVG Team

I Vape Great からの回答

2025年9月18日

Hello Emma,

Thank you so much for your review! We’re delighted to hear you had an excellent experience with our customer care team. Your feedback means a lot to us, and we look forward to serving you again!

Kindest regards,
IVG

I Vape Great からの回答

2025年9月17日

Hello Helena,

Thank you so much for your kind words! 🌟 We’re delighted to hear you had an excellent experience with our customer care team. Keeping you informed and supported is always our priority. We really appreciate your feedback and look forward to helping you again in the future!

Kindest regards,
IVG

I Vape Great からの回答

2025年9月18日 に更新

Hello Matthew,

Thank you for reaching out and sharing your experience. I’m sorry to hear about the issues you’ve encountered with your IVG Air device.

Please note that our customer care team, specifically Lucia Corvetti, has sent you two emails previously regarding your query. Could you kindly check your inbox as well as your spam/junk folder in case the messages were filtered there?

If you’re still unable to locate the emails, please let us know by contacting us at customercare@ivapegreat.com

Kind regards,
Mel